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Western Digital

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NEGATIVE Comments

2 Negative Comments out of 3 Total Comments is 66.67%.

POSITIVE Comments

1 Positive Comment out of 3 Total Comments is 33.33%.

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There are currently not enough comments for Western Digital to qualify for a rating. Listings must have at least 5 comments before a rating will be calculated.
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  • My 2 TB network drive crashed after about a month. The company will not pay for return shipping, or data recovery. They suggested a few data recovery companies who charged over $2000 to recover the data!! Of course any other data recovery company voids the warranty. They sent me a refurbished replacement that soon crashed as well.I ask you what good is a backup drive that lasts a month? don't buy anything from this company.

    rymnoceros 2/12/10 1:56PM

  • A newly purchased hard drive failed after only a month of use. After going through the returns process (customer has to pay return shipping), a 're-certified' (i.e. second-hand) drive was supplied which also quickly failed. Customer Service don't seem able to grasp the idea that a second-hand drive is not a good enough replacement and that getting the customer to keep paying to return shoddy goods is acceptable. Responses to e-mails take over a month. AVOID AVOID AVOID

    Anonymous 9/9/09 1:26AM

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  • Had a problem with a Passport 500GB portable HD. It stopped working. Very simple - called them - spoke to someing in India who spoke perfect English - and he just set me up to be sent a new Hard Drive. Could not have been better.

    David Wood 1/13/10 5:24PM



  Contact Information  
Customer Support
800-275-4932
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Complete Western Digital customer service phone numbers and contact information at ContactHelp.com

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  Company News  
A Western Digital hard drive warranty that is not what it seems
Frustrated by tech support? Get answers in InfoWorld's Gripe Line newsletter. ] "I've contacted WD about this problem," he says. ...
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The WD SiliconEdge Blue drive is backed by WD's world-class technical support and comes with a three-year limited warranty. ...
Western Digital Announces First SAS Interface Hard Drive - S25
... enterprise space with the same focus on quality, customer service, technology and value that has earned us strong positions in every market we serve.”