Western Digital

Customer Service Ratings and Comments

Western Digital must receive 2 more comments in order to receive a customer service rating.
Add your comments and ratings for Western Digital customer service

NEGATIVE Comments

2 Negative Comments out of 3 Total Comments is 66.67%.

POSITIVE Comments

1 Positive Comment out of 3 Total Comments is 33.33%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

There are currently not enough comments for Western Digital to qualify for a rating. Listings must have at least 5 comments before a rating will be calculated.

Submit your comment >>
My 2 TB network drive crashed after about a month. The company will not pay for return shipping, or data recovery. They suggested a few data recovery companies who charged over $2000 to recover the data!! Of course any other data recovery company voids the warranty. They sent me a refurbished replacement that soon crashed as well.I ask you what good is a backup drive that lasts a month? don't buy anything from this company.
rymnoceros 2/12/10 1:56PM
A newly purchased hard drive failed after only a month of use. After going through the returns process (customer has to pay return shipping), a 're-certified' (i.e. second-hand) drive was supplied which also quickly failed. Customer Service don't seem able to grasp the idea that a second-hand drive is not a good enough replacement and that getting the customer to keep paying to return shoddy goods is acceptable. Responses to e-mails take over a month. AVOID AVOID AVOID
Anonymous 9/9/09 1:26AM

Submit your comment >>
Had a problem with a Passport 500GB portable HD. It stopped working. Very simple - called them - spoke to someing in India who spoke perfect English - and he just set me up to be sent a new Hard Drive. Could not have been better.
David Wood 1/13/10 5:24PM

There are currently 0 Employee Comments for Western Digital.
Be the first to submit a comment from an Employee >>

Contact Information

Customer Support
800-275-4932

Complete Western Digital customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Get Help Online

Get immediate support for your Western Digital questions from HelpOwl.com.

Boycott Company

View all boycotts of Western Digital and join a boycott today!. You can also organize your own Western Digital boycott with many tools for promoting and managing the boycott.

Company News

A Western Digital hard drive warranty that is not what it seems
Frustrated by tech support? Get answers in InfoWorld's Gripe Line newsletter. ] "I've contacted WD about this problem," he says. ...

Western Digital Introduces Fast and Rugged Solid State Drives
The WD SiliconEdge Blue drive is backed by WD's world-class technical support and comes with a three-year limited warranty. ...

Western Digital Announces First SAS Interface Hard Drive - S25
... enterprise space with the same focus on quality, customer service, technology and value that has earned us strong positions in every market we serve.”