Western Digital

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A newly purchased hard drive failed after only a month of use. After going through the returns process (customer has to pay return shipping), a 're-certified' (i.e. second-hand) drive was supplied which also quickly failed. Customer Service don't seem able to grasp the idea that a second-hand drive is not a good enough replacement and that getting the customer to keep paying to return shoddy goods is acceptable. Responses to e-mails take over a month. AVOID AVOID AVOID
Anonymous 9/9/09 1:26AM

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Had a problem with a Passport 500GB portable HD. It stopped working. Very simple - called them - spoke to someing in India who spoke perfect English - and he just set me up to be sent a new Hard Drive. Could not have been better.
David Wood 1/13/10 5:24PM

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800-275-4932

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Company News

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WD will approach the traditional enterprise space with the same focus on quality, customer service, technology and value that has earned us strong positions ...

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The "excellent customer service" is at the expense of reliability and durability of the hard drives. I would rather prefer to have no problem with the ...

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... enterprise space with the same focus on quality, customer service, technology and value that has earned us strong positions in every market we serve.”