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Western Digital

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There are currently not enough comments for Western Digital to qualify for a rating. Listings must have at least 5 comments before a rating will be calculated.
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  • A newly purchased hard drive failed after only a month of use. After going through the returns process (customer has to pay return shipping), a 're-certified' (i.e. second-hand) drive was supplied which also quickly failed. Customer Service don't seem able to grasp the idea that a second-hand drive is not a good enough replacement and that getting the customer to keep paying to return shoddy goods is acceptable. Responses to e-mails take over a month. AVOID AVOID AVOID

    Anonymous 9/9/09 1:26AM

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  • Had a problem with a Passport 500GB portable HD. It stopped working. Very simple - called them - spoke to someing in India who spoke perfect English - and he just set me up to be sent a new Hard Drive. Could not have been better.

    David Wood 1/13/10 5:24PM



  Contact Information  
Customer Support
800-275-4932
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  Company News  
Western Digital Unveils Its First Serial Attached SCSI Hard Drive.
WD will approach the traditional enterprise space with the same focus on quality, customer service, technology and value that has earned us strong positions ...
Western Digital shipping high-speed 2...
The "excellent customer service" is at the expense of reliability and durability of the hard drives. I would rather prefer to have no problem with the ...
Western Digital Announces First SAS Interface Hard Drive - S25
... enterprise space with the same focus on quality, customer service, technology and value that has earned us strong positions in every market we serve.”