Western Union Customer Service

Horrible customer service !!! The worst they just beat around the bush supposeably they dont have the option to cancel/refund a transaction my money is stuck to there system i sent money to my family memebedz in Guadalajara they were not able to receive for some reason i call customer service with a case & atracking number and they say they cant cancel or refund Thieves!

Hi, I'm sorry to say that Western Union branches in Egypt (Cairo, Heliopolis) do not make money transfers abroad and transfer is allowed only though the Arab African Bank. They do not prioritize WU customers and may be kept waiting until the bank branch closes. Please correct this situation as it is causing serious problems for WU customers in sending and receiving countries.

Western union is a gangster group, rude and full of nonsense from agents to boss. They threatened yelling at customers, cheating and ask for money as a tip like those beggars. If you do not give they will trouble make that your transaction got errors and refused to give money to you for nonsense and rude question. Nasty behavior from boss to agent.

Horrible chat support system. The agent had no idea what I was even asking and then gave me a bunch of unrelated information when I specifically explained what I needed and sent pictures. Then the chat system disconnects me while trying to do what they suggested. Got another agent that was just as clueless. Please be informed about your services.

Western Union in over 9 months and many calls from the store and customers have you gone to Rockland Pharmacy in American Falls Id to fix their money order machine. Customer service wants you to go back to the store and have them call C.S. how inappropriate and unprofessional is that. Horrible customer service and zero maintenance of equipment. Hasn't worked in almost a year.

I have never experienced a bad customer service like this at WU.

You are thieves ..I needed a refund on my money orders you want to charge me 15.00 per money order .. your charging me for not being able to use your money orders this is bull and you are a thieving low life business con artist in a business ..bet you screw over a lot of people .

Unbelievable. I went to collect money today and was told the were out of money. This was a first for me. Was told to come back Monday.

BAD SERVICE, NEVER AGAIN !!! Customer service just try to make you stupid, kicking you from one operator to another operator just to hold your money away from you as long as possible. Hard to get cancel transaction and get your money back to you. Takes almost 2 weeks to get my money back to me. I had to call in Trenton for complain to get same result. BE AWARE !!!!

They suck . They decide who to out can send money to while your family goes hungry. Boycott to hem. Self righteous idiots

Debited my bank account twice for same transaction.

"Customer Service" rep with difficult to understand accept said "sender verification" required. Lol they already debited my account. Placed on hold.

Reporting to Better Business Bureau, and Consumer Fraud Departments of County and State.

Their customer service is intentionally incompetent

Western union tries to keep your money

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Their phone system seems to be programmed to hang up on you (with a chirpy, infuriating, "Goodbye!") if it detects you are trying to reach a live person. Unlike pretty much every corporation where I've tried to reach a human, instead of putting a representative on when it can't figure out what you want, it just hangs up. This company clearly doesn't give a crap about customer service.

I am in an emergency situation in Azle Texas, with an elderly couple who accidentally threw away their entire money order for rent to their government housing apartments. I have been on the phone with Wu no less than 15 times. I have been hung up on, given numbers and extensions that don't exist and put on hold for a total of hours. I am simply trying to get a stop payment for this disabled couple who are at high risk of getting evicted!! I have never dealt with a company like this in my life. This could be a life or death situation and I can not find anyone in this corporate giant to talk to. This company is a disgrace. I'm contacting Fox 4 New in Dallas to investigate. Maybe they can get an answer.

I would like to be able to speak to a Live technical support person to help me solve a problem that I'm having with Western Union basically when the store is not working for Western Union how are you able to receive your money at that store do you have AK number RQ number for that machine is at Rite Aid on Broadway Everett Mass if I'm able to call Western Union and verify my information I could at least get my money without having to travel further send that I'm a senior citizen I would like an answer to this email address

Its very very unprifessional service. I have waiting for long and out of sudden the counter said to queue again from the back. I asked why? She just simply said u just have to queue!. What kind of services when its our turn then u can cancelled anytime. Anyway im so pissed off an walked away. It happened Today (24th January 2017) around 1.30pm in Sunway Pyramid branch Malaysia.

Western Union customer service SUCKS. I have been trying for over 2 hours to get a typographical error fixed.. no luck on line and all customer service numbers go to a canned response with no way to reach a real person!

I sent $3000 to my son Peter Lowney in Valdez AK. The money went to Carrs Safeway in Valdez AK.I called them to make sure everything was OK.Told them it was a emergency transfer,the Western Union Rep at Safeway was very rude and and not helpful. The following day when Peter when to pick up the money. They would not give it to him.I had told the WU rep that it was an emergency.I called WU [via Walgreens in Newton Ma ]They were helpful.]They finally said they would give him the money.That was after he had driven back home several hours away.I would hope you will replace that employee or perhaps find another venue in Valdez AK.Thank you so much Bruce Lowney

what a piece of crap company..reachability yea just try and you will see you cant reach anyone ..there automated service sucks..and if you do talk to a live person they cant talk English and sure as hell don't know English,over 3hours wasted and still got no where.. had to leave the place and go home and try and get in touch with anyone .that's fifty extra miles for me ..western union if you cant help people fold up your doors and leave..and you want a fee for all this bull ..you should pay me ...the scale doesn't go low enough to rate you

I am extremely angry about one of their male staffs at Lucky Plaza branch today, who treated me like a criminal. Besides piles of questions, he questioned me the reason of money sending and even requested me to present the receiver's passport copy!!! And he explained it is by law in Singapore. I have never encountered such situation. I believe there is no such law in SG requested to present the receiver's sensitive private information when transferring money. I had no choice but to give up money transfer there, while my friend was waiting to receive them. The transfer fee in Western Union is not cheap, but their service is.

I have a complaint against the two female indian customer service at Klang Lotus Group next to MyDin two days ago my relative send money as I am travelling back to my country in a weeks time she send me a picture of the western union receipt with all information and MTCN number I stand in the queue for 45mins before being served once I get to the counter the lady tells me to fill the forms they have no forms on display on arrival so after I fill the form I have to wait again then the indian lady check my passport talk to her colleague says this the last time I can receive money because I don't have a permit. I am a foreigner here on a social visa, it is part of their policy, after all that she says there is no money in the MTCN given I call the sender for her to confirm with the place she sent the money from they say its in the system I advise the indian lady customer service she tells the sender all Malaysia system down I see all the people before me are able to send & receive money if system is down why is the store full of customers and money exchanged if the system is down I walk out frustrated so I wait after one day maybe something wrong with their computer I go back today and the same indian woman is working no smile she says something in her language to her colleague when i give her my form I ask her can you please recheck the MTCN she looks at the papers then she types in five numbers on her keypad and says the number is wrong the MTCN number is 10 digits I doubt she checked, before she said no money in the MTCN given now she says the number is not working all the other branches in the area are closed I am never going back there rude customer service I have ever come across I am always travelling I've used this western union service for many years I've never had any problems in Singapore, Adelaide, Gold Coast, Sydney, Melbourne or Auckland branches only this one In Lotus Group, Klang, Malaysia i hope she gets fired. Misreating foreigners the way you did, customers are always right! I hope you receive unsatisfactory customer service you gave me with that rude attitude especially saying who knows what in your language.Why work for an international financial service if you don't like dealing with foreigners. There was No Hello how may I help? Just a loud voice of how much you want to receive in front of everyone. How you got hired and your rude approach to customers raises questions of the rest of your staff if the other branches were opened I wouldn't have bothered to try your service again disgusting attitude I'll make sure your video of how you treated me goes viral online for your despicable service. Money in minutes think again!
Not worth it.

NEVER USE. My experience has been horrendous. WU has refused to honour the transactions and as a result have left relatives without money over seas. Numerous phone calls could not offer any clues as to why they sent the money back.......we are no talking large sums here but three small transactions. Bizarre and very insulting. Was given the run around and asked to speak to the people who decided on these "business decisions" but surprise...no one could say why it was rejected......never again. All responses read off a card....didn't think an organisation could ever operate like this. I appreciate the need for security but this is indescribablely stressful , unnecessary and completely unprofessional.

Horrible experience... I transferred money and shared my MTCN number with my mom.. when she checked in the western union branch, the person said that the MTCN number is not valid.. I checked with western union customer service representatives and they informed that it was on hold for verification. I don't understand how the person will came to know if the transaction is on hold or not.. If they need details for verification they should contact the person sending money and should complete it as soon as possible.. it's totally unfair if they are holding the transfer and atleast in the branch they should have a proper system to know the exact status of the MTCN.. It is such a bad experience for me.. Service is too bad..

If a customer calls to obtain an amount sent due to sender forgot to mention, receiver should have the right to know, after all, sender's name, tel number and tracking number has been. Receiver has also provided their name. After all this should be provided when WU charges a FEE !!!

I was surprised and saddened to read the feedback of the customers here. I am also a customer of Western Union but I am extremely happy with their services. I've been using their services for over 6 years. I've tried sending via online, over the phone and at the WU locations.They made me realize that more than completing my transactions, they wanted to protect my finances too.I was about to purchase a very expensive item online from a non legitimate company but WU put my funds on hold for screening purposes and later found out that I was about to be scammed that's why they ended up cancelling my transaction. I have known it because my friend was able to purchase the same product online and was unlucky to use the service of a different money transfer company. Aside from being secured, I was also able to take advantage of their reward program, which gives me the benefit to get a fee reduction with my transfers, avail phone time and convert my earned points to cash. I have felt valued and appreciated by Western Union that's why, i continue to use their service.