Posted by Anonymous
West Jet service is mediocre at best. We upgraded our seating only to find that it was no different that the rest of the plane with the exception of the first four rows. Pretzels and cookies don't cut it. Even their paid menu foods are deplorable. The seats are most uncomfortable and a journey of over 4 hours makes it even more so. Upon arrival at our home destination, our baggage took over an hour to come down the chute. There were no West Jet representatives present to inquire with or to address our concerns. We will not fly West Jet again!