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Itâ??s important that we â??consumersâ?? make it understandable to these giant companies that It is Not Ok to Bully us !
Here are few things that you can do if you are experiencing bad service from a business that be Whirlpool or any other corporation like such.
1.Report the business to the Better Business Bureau in its region -. Even if your case is not resolved the business will have to answer to them and the more complaints they will receive the worst the rating and it may push the companies management to look further into their policies.
2.Write or call your local supplier and share your experience with them. No good sales person or a reputable retail would want to sell a product that is not supported that way and will advise future customers not to buy it which will for sure affect the companies sales and will force it to provide better service to continue to exist in the market
3.Give them bad reviews online wherever possible but its also Important to credit the competition if you happen to have dealt with one i.e. write a good review for other companies that you have had good experience with. Because if all companies get only bad reviews then its useless to the next buyer and it will be the luck of the draw.
4.Write or call the companyâ??s management team if you can. Usually these people have much more stake to worry about than the customer service rep or even the supervisor of the customer service center.
5.If they donâ??t care about your business donâ??t give them any, even if the product or service is at a good price because you will pay the difference later when it cost you double what you paid.rrashad 12/10/13 7:33PM
Bought a Whirlpool range. After several years of use the sending unit gives me some default codes which I use and call up WHIRLPOOL CUSTOMER ASST NUMBER only to find out that the Whirlpool employee can't help with the codes at all?! What gives with that? CUSTOMER SERVICE? All he could do is forward my business on to another company? Now? I ask you, is that customer service, beyond the sale?! Don't let this happen to you! All is good until they have your money and the warranty expires. GOOD LUCK WHIRLPOOL. Can you say another brand name? I can.Anonymous 12/10/13 12:14PM
i purchased whirlpool washing machine model 123 next 651s from ammini traders thrippunithura. out vof 10 wash 6 times system shown variety of complaint .i am totaly fed up with this system ,,as agenuine custemer what should i do now ? pls dont advice to call me on cust care,,,its the useless electreonic mechine i ever experianced,,,,
thanksvinu 12/8/13 11:25PM
I purchased a Whirlpool refrigerator 6 months ago-June 3rd. Today Dec 7th I got up to get ready for work and my fridge and freezer not working. I called numerous times during "my break" at work. Not only did I make several calls, I was placed on hold each time. They said the earliest they could repair would be Wednesday the 11th-FIVE days w/o a frige. I find this totally unacceptable & will never purchase another whirlpool appliance OR shop at sears!pamk 12/7/13 3:20PM
My whirlpool front load washer has been broken now for more than 8 weeks! I have contacted Whirlpool for service and paid their supposedly "certified" technician $118 and still the washer is not repaired. They have even sent me another independent service technician to look at it. The problem seems clear and simple according to the last technician, but for some reason they are not able to resolve it; mainly because they are not able to say when the parts will arrive and they keep missing date after date. I also believe that the 1st service company "Platinum" were under qualified and wrongly diagnosed the problem which caused even more delay. I have talked to many supervisors and finally asked one of them to start a prorated exchange for my 3 years old washer since it seems not clear on when the parts will arrive but he mentioned that I will have to wait for 2 more weeks on top of the 8 weeks without a washer to process the exchange. I asked him if he could keep the maintenance call open and see which will happen first, taking in consideration that they are not able to set a fixed date and it has been that long, but he refused and insisted its one or the other. It seems that i will end up buying a new washer not because mine is beyond repair but because their technicians or the parts cant make it here to Vancouver!rrashad 12/3/13 10:04PM
OUR DISHWASHER CAUGHT ON FIRE!!! Our dishwasher caught on fire back in September. It is now the first week of December and they still have yet to replace it! After being inspected, Whirlpool agreed that it was a mechanical error and that they would replace the washer for $150 in adman fees? Which I still question. I have called numerous times trying to get in contact with someone and NO ONE ever returns calls. Finally after I get a hold of someone to order our new washer she tells me that someone will be in contact with me within 48hrs. Needless to say almost 4 weeks went by before someone called. I missed the call then tried to call back. That was a joke! Remember NO ONE RETURNS CALLS!! Finally I get a hold of another person to pay the $150 and she then tells me that someone will be in contact with me within the next week or so. Well here we are 3 weeks later and still NO PHONE CALL. I once again call back to ask what’s going on and when will my dishwasher be installed? After numerous transfers I talk to someone at the “Exchange Dept”. The first honest and apologetic person yet! She proceeds to tell me “ to be honest the last person you spoke to(the one I gave my credit card number to) never placed the order to have my dishwasher installed. SHE NEVER FORWARED MY ORDER. She then sends me back to the Safety Dept where this guy puts me on hold for almost 20 min!! I finally hang up and call back and talk to a very nice and helpful person name Andrew. He then tells me that 2 minutes ago someone finally placed the order for my dishwasher. Now they are telling me that I might not even have the dishwasher until Christmas? You have got to be joking! Whirlpool is a joke and obviously doesn’t care about their customers.Fishersmom 12/3/13 1:51PM
Do not buy a whirlpool cabrio. This was my first time ever buying a whirlpool product and my last. I have had 2 of them since may 2012. I purchased it from rent a center. The first one stopped completing the wash cycle after only 4 months. It would also stop and say LF on. The tub made popping sounds it would just spin slowly while a small stream of water drizzled down for an hr. Rent a center sent it out for repair and 2 weeks after it came back it did the same thing again. Rent a center then brought me another one which ifinished paying off earlier this year and it has been doing the same things for a month now. I called customer service and they wont repair it I have no warranty. This washer model is a dam lemon for sure and is junk im throwing mine in the trash and going back to GE which i highly reccomend evryone else do.fedup 11/25/13 9:36AM
My name is Victoria; I live in Florida and in December, 2012, purchased a Whirlpool upright freezer from my local Badcocks. About two months after the purchase it started making this weird loud sound. I contacted Whirlpool and they sent a local appliance company technician out to check it. The technician ripped my brand new Linoleum floor when pulling out the freezer. The result was, in his opinion, nothing was wrong with it, that the loud sound was normal. As it continued another tech came out and his opinion was it needed a new compressor. So, it was replaced and lasted about a month. I was getting something out for dinner and noticed everything in my freezer was unthawed...all that money wasted a freezer full of food gone. So, Whirlpool once again sent the same appliance company out but a different technician. This one said it that he needed to order parts which he did, a different tech came out to install the parts and told us he didnâ??t know what they were for and our freezer didnâ??t need the parts the previous tech ordered. So this tech put dye in the lines and left the dye leaked out from under my freezer all over the floor which is now stained because of the dye that leaked. This is the brand new floor they had already ripped during the first service call. So, now not only is my floor ripped but stained as well.
Once again, about a month later, I find my freezer full of meat unthawed a third time. Once again I called and find out they have dropped the contract with the company that came out the first two times. So they refer me to another local appliance repair, and this new tech says that its needs a new compressor. This will be the second new one in less than 6 months. They order that part and repair the freezer; this fix lasted for about three months this time. On my fourth call to Whirlpool, I expressed my frustration with losing my food and the hassle of an inferior product purchased brand new under warranty. I definitely was not satisfied with the service and the customer service representative could not find my warranty record. He was also very rude and when he finally found my record, he told me I was no longer under Whirlpool warranty. This was wrong as I have my paperwork showing date of purchase AND the four year extended warranty we purchased as well. I asked him what they would do for me since their inferior appliance and incompetent repair technicians cost me hundreds of dollars of ruined meat and other frozen food. He said they would do nothing except have another repair tech come out. Until the freezer is determined to be unrepairable that is all they can do.
So I scheduled the tech to come out the fourth time and he found that some untrained tech had put oil in the line and the lines and compressor has to be replaced and flushed. I have already not had a freezer for a week waiting for tech to come out and now the parts are put on back order for another three weeks. The fourth repair tech called Whirlpool from my home, while I was standing there, and told them that it is basically is beyond repair because of the price of parts and labor. He told Whirlpool it would be cheaper to replace the freezer but Whirlpool told the tech to replace the lines and compressor and flush everything out.
So three weeks later he comes back out on 10/13/2013 to make the repairs. I bought this freezer in December 2012 for $1200 and have been dealing with issues on and off since Feb. 2013 and now it's 11/29/13 and once again my freezer have stopped working I have lost all my food because Whirlpool sold me a defective appliance and would not make it right. I have asked them to replace it and they wouldnâ??t. My husband and I have just purchased our second house and we were very excited about the remodel coming up in the kitchen. We were going to purchase stainless steel Whirlpool appliances, but after this company has treated me so badly, I will not buy anything with the Whirlpool name for our stove, dishwasher, microwave and refrigerator.
We probably would have spent about $3500 on appliances, but we will purchase a different brand and give our $3500 to a company that will treat me better as a customer .I used to have trust in this company because it is well known for quality products, but I don't trust them anymore. I will advise any of my love ones and friends not to purchase any Whirlpool appliance because of the inferior quality and lack of interest in making this situation right. I tried for almost a year and gave them 5 opportunities to do the right thing and now I'm done. They donâ??t care about the customer and that is a shame because they have lost a valued customer. As of now I have another tech coming Tuesday bc my freezer is sitting not running again.Victoria 11/25/13 8:27AM
I am 3 days into trying to get an appointment scheduled for warranty service, with no luck yet. My ref is out and my washer already had to be repaired for a recall that they did not inform me of until it leaked through my basement ceiling.MAD 11/20/13 10:53AM
A Whirlpool Quiet Partner 11 was in my new home, newly installed three and a half years ago. I didn't use it for two months and when I turned it on it only ran a few minutes then turned off. I tried several more times and it did the same thing.
What a nightmare to try to find an answer or find a repairman. It took forever to find the Whirlpool customer service sight and when I did it was $38.00 to ask a question. The only repair sight is Sears. No wonder we get disillusioned with new products. My last dishwasher is 36 years old, never a repair, and is still working in my previous home.annonymous 11/20/13 9:11AM
How to Make Whirlpool Responsive to our complaints.
After finding my new Whirlpool HE Front Loader washer would no longer drain water (pump probably blocked with a sock) I tried finding a Whirlpool Service Manual online. I was wanting the manual to show me how to disassemble the front panel so I could access the drain pump. With the faux chrome plastic beading covering screws, I didn't want to break this stupid plastic decorative strip.
It turns out that Whirlpool intentionally DOES NOT provide an online Service / Repair manual. Nor does it permit any other websites to post such a manual. After spending 2 evenings scouring the web for links to such a manual, and trying different search engines, I concluded there is no such manual. HOWEVER, I did find plenty of links to Whirlpool "Manuals" that turned out to be User Operation / Care Guides, Installation Guides, Dimension Guides, and Parts Lists. All soft, non-technical documentation, that does not help owners to attempt simple repairs of their Whirlpool purchases. In my case, I am unable to unblock my Whirlpool washer drain pump.
Like most of the posters on this Forum, I now detest Whirlpool, and despise them for their cynical avoidance of responsibility for their deficient products.
In thinking about how to get the attention of Whirlpool management, I determined that WE, Customers, have to get the attention (under threat of penalty) of Whirlpool's retailers. I propose that everyone who posts a Whirlpool complaint on this forum, should then send a copy of this Forum's Link (URL) to the Customer Service dept (Regional Manager's office, etc) of your usual Retailer.
In that email you request the Store (Chain) to stop selling, to the unsuspecting Public, such inferior products from Whirlpool. You ask them to visit this forum and view some of the 350+ Whirlpool complaints posted here. You make it clear that, if they continue to stock Whirlpool products, then you will boycott their store in the following manner:
You will advocate to everyone you know to swap their Store Loyalty cards with another person; e.g. you swap your MyLowes card with someone else. (In turn you swap the card you receive with a card of yet another MyLowes shopper. In a matter of weeks, with a dozen swaps a day - growing exponentially - there will be many thousands of inaccurate Loyalty purchases being recorded by Lowes.
This will cause Lowes management to have a major heart-attack about the revenue they will lose. Simply put, Lowes, and similar Loyalty Card retailers, will no longer be able to sell they databases of customer buying history to major manufacturer. The manufacturers pay tens of millions of dollars each year for such databases of consumer "purchasing behavior and history". However, if such database integrity is corrupted by customers swapping their loyalty cards, then the retailers will be unable to sell their now-inaccurate data, and therefor lose millions of dollars income each year.
Now, I promise you, this potential hit to their profits - from this kind of boycott - will definitely get the attention of their management. To pre-empt this kind of consumer vigilantism, they will be all over Whirlpool, trying to figure out how to sever their relationship and how to stop stocking their products. Effectively, Whirlpool will find its usual outlets for its inferior products to be constantly diminishing. When it loses half its retail market, the hopefully Whirlpool management will pay honest and genuine attention to Customer Service and Resolving complaints.
So, if you have the energy to post a complaint on this forum, then you should be well motivated to forwarding this forum's link to your Retailer's Customer Service manager, supervisor or Feedback site. Once momentum starts building then results should follow pretty rapidly.
Similarly, if you are aware of major website retailers (e.g. AJMadison.com) who promote Whirlpool products, you can email them the same link to this forum. In the absence of Loyalty Cards, you can instead offer to post your opinion on Yelp, on their continued offering of useless, substandard Whirlpool products. Finding a couple of hundred negative Yelp postings each week will definitely get the attention of this websites management.
My apologies for the long posting, but I believe this kind of Consumer Vigilantism is the only way to respond to such arrogant manufacturers. In the absence of simple, transparent and fair legal protection, Consumers need to take direct action themselves. All the assurances of Consumer Protection entities are worthless while these Profit-motivated manufacturers and retailers can muster up dozens of lawyers and lobbyists to block proper new laws intended to such Consumer rip-offs.Aiden Sea 11/15/13 2:14AM
I purchased a washing machine6 25 12 I have had themost horrible experinces with it I have ever had with any product I have ever had. If I had the money to replace it I would do so today, it cost more money washing powder water and power to operate. They should be taken off the market or you should replace them at no cost to the buyer..I know I would feel better if you made your products good after spending hard earned money for them.......,..,Richard Jordan 11/14/13 6:12AM
I purchased a whirlpool washer model number WFW9050XW in January 2011. In June 2012 the inner and outer drum needed to be replaced for bearing failure. In August I spoke to a rep regarding a terrible mildew and mold smell coming from the machine I said the water under the tub stuck and I was concerned that there was a recall I missed. I was told to wipe the rubber door closure with bleach and use Allfresh and keep door open when not in use. Now it is November, 2013, I have had the washer for less then 3 years and again a bearing failure has occurred and the inner and outer drum need to be replaced. I called customer service to see if there was anything that could been for a washer used less then 3 years. The reply was a definite NO! This washer has only been used in accordance with operating manual. It has been in the same location for 3 years and it breaks every 17 months, and the customer service representative response is your out of your warranty period.SER # HLO4342286 11/13/13 8:43AM
I just spoke to Whirlpool customer service rep "Appolina" in reference to my Whirlpool Cabrio washer which I purchased new in 2009. She acted as if I was bothering her to call in about my problem. I explained to her that it has the F1 error code as well as a spin cycle that sounds like a jet engine taking off. She told me that none of my washing machine's problems are covered by Whirlpool, that there is NO recall or problems associated with the Cabrio washing machine and that all repairs/service calls would be my responsibilty. Thanks for making such a quality product Whirlpool and even more so for standing behind your inferior product!! I will never purchase another product associated with your corporation.GJG2547 11/12/13 1:40PM
On July18,2013 I purchased a Whirlpool side by side rfidge.
The amount was over 1000 dollars. The ice/water shoot has a leak causing ice/frost build up on the interior of the freezor door.
The service man was here 3 times. The second time he came with a fixit-it printout from Whirlpool. It didn't work. The final time he determined that I would need a new freezer door. The date of this writing is Novermber 11, 2013 and I still don't have a new door.
I cannot recommend this product to anyone because it is not a good design.Carmelo 11/11/13 10:02AM
Very Very Bad After sales service. A rep from their service provider Balaji from Noida visited us in the last days of Sept, 13. He changed the membrane of ROm but it was found to be defective by thier Rep himself. Assured to come back within 3-4 days. After repeated requests for more than a month I contacted their Whirlpool Gurgaon Office. In the conference call Mr.Yogesh of Balaji assured immediate action. Even after 5 days of assurance Nothing happened. Day before yesterday time was fixed for yesterday. Nobody turned up. Yesterday got a call from their rep feeling sorry & assured visit today at 10.30 in the morning. I got a call at 11.30 showing inability to visit. He said AAP KAA KAAM HO JAYEGA don't worry. I really fail to understand. By writing this I request Whirlpoor to please buy back the RO so that I can buy a fresh from the company who can provide us better after sales service. Here I must mention that a cheque for Rs.5,000 was given to Balaji for yearly maintenance which they claim was not encahsed. Because of server problem with the bank or because of any other reason not known to me, the cheque might have been returned but I am sure I have sufficient balance in my account. Thanks Sham KumarAnonymous 11/8/13 11:28PM
Well I have to add to the negative customer service reviews. We have the Duet Washer/Dryer and they are both 10 yrs old now. (of course, just past the 10 yr warranty covered on the outside drum). Almost 2 weeks ago our washer died - (it's the drums). The warranty/extended warranty clearly states that it has "lifetime" coverage on the drum that went bad. After their repairman came out (5 days later) and called in for the parts- he was told by Whirlpool that he couldn't order them because they wouldn't cover it!!! It was too expensive and the washer wasn't worth their expense!! WHAT?? Their own product isn't worth their expense? The warranty clearly states it has a "LIFETIME" warranty on it... however at 10 years old it's not worth it?! WONDERFUL! I guess that's like a warranty on your heart, once it goes your either dead or too old for replacement!! So after extensive calls and hours of hold time we were told by "Sherry" a SUPERVISOR of customer service in Michigan that we would be able to order a new one on their website (only) and we would be eligible for a "VIP" discount, for our troubles. BUT she couldn't tell us how much of a discount until we gave them the make and model number... she then was nice enough to give us her direct contact phone number and said we could even call her during the weekend and leave a message about which ones we decide on! WELL that was all good, except she forgot to mention that she WOULDN'T answer her phone or ever RETURN any calls!!! We've left at least 2 phone messages a day since last week and still NO RETURN CALL!! How does a customer service SUPERVISOR acting like that keep her job?? Unless that is the practice of this whole company; and after reading all these similar complaints, I guess that is the case! HOW ARE THEY STILL IN BUSINESS? I wouldn't be if I treated my customers that same way! It is VERY frustrating. This pair of Duets have not had an issue in 10 years, and I loved them, but I will NEVER purchase another item made or with any connection to WHIRLPOOL again and neither will any of my friends if I can help it. I will also be contacting the Florida State Division of Consumer Services to file a complaint. I would recommend you all do that in your state as well. This treatment is unacceptable. I only hope that anyone considering a Whirlpool product reads these complaints and STAYS AWAY! Thanks for this forum to let me vent!Frustrated in Florida 11/7/13 10:45AMOfficial company reply
Hello Frustrated in Florida. My name is Ashley and I am a representative of Whirlpool. We truly apologize for the frustrations and concerns you have experienced with your washer as well as with your customer service experience. If you concern has not been resolved and you would like us to look into this further, please email us directly at Whirlpool.Digital@Whirlpool.com. Please include your name, phone number, address, and the complete model and serial number for your appliance. Include reference number 65712. Sincerely, Ashley
WhirpoolCare 11/7/13 12:35PM
I bought a whirlpool washer last October. After a year of very little use (perhaps twenty washes) since I am not in New York often, it stopped working. It would not turn on. I called the store, Drimmers in Brooklyn, to ask what I should do, since I was under warranty with an additional three year warranty...they gave me Danmark repair to call, which I did. They came out a week later. They came out a second week. They came out a third week later. They came out two other times in the fourth week. They installed three new parts, none of which worked, and one of them replaced twice. Since it is now a month that I am without a washing machine and with an apparently fraudulent warranty, I still have no machine that works. I called Whirlpool technical support, spoke to Bridget, Eva, Jonathan, Carol and Sue (different calls, of course) who all told me that Danmark had to send them the information on their attempted repairs and tell them they couldn't fix it, and then they could send out another repair outfit for a second opinion. Yesterday Felix came from A and E factory service who, no surprise, couldn't fix it and is ordering a part (for the third time for this particular part) and will come back next week maybe, if the part comes in. I am, at this juncture, really angry and feel really cheated, and called Whirlpool technical support and asked them for the corporate phone number, which they wouldn't give me, so I said I would get it on the internet. Which I did. I called yesterday and spoke to
Tinika who said she would have a superior call me today. I mentioned to her that six calls from repair services must have cost Whirlpool at least eight hundred dollars...for nothing....and I paid a little more than half that for the machine originally. I think that's an incredibly stupid way to do business. And I also realized that these repair businesses don't want to fix a machine in one call.....they make their money on repeat visits, and that's what they are doing to Whirlpool. I hope someone wakes up there in the corporate offices.kristina 11/1/13 7:09AMOfficial company reply
Hi Kristina, my name is Ashley and I am a representative of Whirlpool. We are very sorry to hear about this frustration that you have endured with your washer. If you would like to follow up with us, please email us directly at Whirlpool.Digital@Whirlpool.com. Please include your name, phone number, address, and the complete model and serial number for your washer. Also include this reference number: 65711. Thank you, Ashley
WhirpoolCare 11/7/13 12:22PM
My experience with a Kitchen Aid microwaves (multiple) is one that all should be aware of. I purchased a Top of the line kitchen aid microwave. The first one went bad. Kitchen aid was unable to fix it due to a defective product. I was forced to buy another one since I needed one to match my other Kitchen Aid appliances. After spending another $700.00+ on another microwave, I had to have 3 service calls made on the new microwave. The entire door and computer panel was replaced. I am now waiting for a service call because the microwave shuts down in the middle of cooking. Also the microwave will also start doing things on its own. I don't believe in ghosts, but the microwave seems to have a mind of its own. It looks like someone is pushing buttons. I waited for a service call last Saturday. The bad experience continues when nobody shows up to fix it. I don't understand how a Whirlpool company stays in business . I got 2 lemons and poor service. I cant be the only one. I usually do not complain in writing on the internet and I generally have bad luck, but this is not bad luck. This is a defective product.EDP 10/31/13 7:41AMOfficial company reply
Hello EDP. My name is Ashley and I am a representative of Whirlpool. We sincerely apologize for the frustrations you have experienced with your microwave. Please email us directly at Whirlpool.Digital@Whirlpool.com so we can look into this matter further for you. Please include your name, phone number, address, and the complete model and serial number for your washer. Please also include this reference number: 64999. Best regards, Ashley
WhirpoolCare 11/1/13 10:10AM
I've had dishwashers last for a long time, and when the one in my house failed, I purchased a Whirlpool Quiet Partner II...so its been about 2-1/2 to 3 years I've had it and it stopped working. It is some electronics or thermal something or other.
I called and complained and asked for help, and the person basically said I could purchase their "extended" warranty for, ready for this...$289! Ok for about a few more dollars, I could buy a brand new one.
I then emailed, and got a "so sad too bad" reply and still no help.
I just went to Home Depot yesterday to purchase another one, and you know what brand I didn't buy? I shared my story with the appliance guy to which he will share with others. I mentioned it to my family members, and was just told that they are steering clear of Whirlpool as well.
I will continue to share my story, and the lasting affects of their inability to help their customers, will bite them right in the fanny!
Its funny, Whirlpool actually boasts that they have the least complaints...yeah I guess that's true if your head is in the sand!
Im thinking they will be yet another foolish company caught in the paradigm of thinking they are better than their customers, and we will likely see them crash and burn!
Thanks for listening, I feel better now.Anonymous 10/31/13 2:48AM
I bought a side by side Whirlpool refrigerator that froze foods that were along the back and side walls from day one. The retailer sent a repairman out 3 times. After replacing some parts he declared the refrigerator was unrepairable. However, Whirlpool refused to take the refrigerator back and repeatedly claimed that this was how the refrigerator was supposed to work and that it was my fault for putting the food in those locations where the air flow is. It was totally outraegeous. Fortunately after 3 months the retailer took the unit back. I hope they decide never to sell Whirlpool appliances again. Beware of Whirlpool!mdsolver 10/23/13 11:35AMOfficial company reply
Hello mdsolver. My name is Ashley and I am a representative of Whirlpool. We sincerely apologize for the concerns you experienced with your refrigerator. Based on your post, it seems as though your concern is resolved. If you have any further questions or concerns, please email us directly at Whirlpool.Digital@Whirlpool.com. Please include your name, phone number, address, and the complete model and serial number for the appliance. Please also include this reference number: 64645. Sincerely, Ashley.
WhirpoolCare 10/29/13 2:55PM
I just got off the phone with Jennifer in Michigan. Jennifer was very nice in speaking with me when I was not. I told her of my Whirlpool Duet Washing machine eating about $500 worth of clothes, she was apologetic. I told her that I wanted to speak with a supervisor, she put me on hold as she was supposedly forwarding my call. Then she returned stating that my extended warranty provider would have to fix my problem. I informed her that Whirlpool is responsible for the malfunctioning of their product, she proceeded to tell me that they do back up their products. Obviously they do not otherwise they would have attempted to correct the issue. I WILL NEVER AGAIN PURCHASE A WHIRLPOOL PRODUCT.Anonymous 10/23/13 7:42AM
Customer Service Is Horrible At Its Best. Told By Customer Service Representative That There Was No One Above Her That I Could Speak With And Refuse To Give Her Last Name. Contacting District Manager, Regional Manager And Ceo, If I Need To. Do Not Buy Any Whirlpool Products.METOO 10/21/13 11:24AMOfficial company reply
Hello METOO. My name is Ashley and I am a representative of Whirlpool. We are truly sorry to hear about the frustrations you have experienced. If you would like us to look into this matter further for you, please email us directly at Whirlpool.Digital@Whirlpool.com. Please include your name, phone number, address, and the complete model and serial number for your appliance. In your email provide a brief description of the concern you are experiencing. Your reference number is 64873. Thank you, Ashley
WhirpoolCare 10/31/13 7:22AM
Whirpool customer service is by far the worst customer service I have ever received!,Never ever buy their products you will be left high and dry should something go wrong!Michelle 10/21/13 7:33AMOfficial company reply
Hello Michelle. My name is Ashley and I am a representative of Whirlpool. We sincerely apologize for the concerns you have experienced with your appliance. If you would like us to look into this matter further for you, please email us directly at Whirlpool.Digital@Whirlpool.com. Please include your complete contact information as well as the complete model and serial number for your appliance. In your email provide a brief description of the concern you are experiencing. Your reference number is 64869. Sincerely, Ashley
WhirpoolCare 10/31/13 7:04AM
Very poor service it's a month still it us not solved service engineers are very adamant as they can't stretch their timing if they r too rigid in timing as they should be same on the service too. If is really surprise that running model in the market whir pool sports washing machine does not spare part of panel board then why still it is sellingSports 10/18/13 6:55PMOfficial company reply
Hello Sports. We truly regret to hear that you are having a concern with your washer. If you would like us to look into this further, please email us directly at Whirlpooo.Digital@Whirlpool.com Please include your name, complete contact information, the full physical address where the unit is located, along with the model and serial numbers. Please also include this reference number: 64640. Sincerely, Ashley.
WhirpoolCare 10/29/13 2:40PM
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I wanted to say Thankyou for the excellent service I recieved from you customer service department this week. They understood the seriousness of my problem and the outcome was what I had hoped for. I will definitely consider a whirlpool appliance in the future when needed.Anonymous 5/5/13 9:43AM
We had a problem with a Whirlpool refrigerator that we bought from Lowe's in Anaheim. Customer service that we received from Lowe's could not have been worse. Customer service that we received from Whirlpool could not have been better.
A one year warranty from Whirlpool against defects, and a defect, came with the refrigerator. Setting the temperature in the fresh food section to the proper level was nearly impossible. We did, however, find an unconventional spot on the dial where the temperature was unstable but would stay between 34-42 degrees. Far from ideal but the food was not freezing nor spoiling. The thermostat was obviously defective.
The situation was not urgent so we were lax in reporting it and did not do so until shortly after one year from date of purchase. The warranty does not require that any defect be reported within one year so I wrote a letter to the store manager, Mr. Mark Wiser. He failed to respond - not even a phone call.
After waiting 30 days for his response, I sent a letter to Lowe's corporate offices.
The response basically was,"Don't bother us, if you have a complaint, send it to Whirlpool."
My thoughts were that, we bought the defective refrigerator from Lowe's so Lowe's should fix the defect and recover its expenses from Whirlpool. Discouraged, but after some hesitation I did, nevertheless, write to Whirlpool. Ten days later we got a phone call from Whirlpool and two days thereafter their repairman came and replaced the thermostat. Now that's customer service!
A fundamental difference in customer service between Whirlpool and Lowe's is apparent from the fact that Whirlpool monitors this website and invites those with a complaint to call so it can review the matter. I see no evidence that Lowe's even knows that this website exists.
Lesson learned: If you need a new appliance, consider Whirlpool but, whatever you buy, don't buy it from Lowe's.Stan in Anaheim 4/28/13 8:08AM
I just purchased a whirlpool glass and stainless steel range hood, model #GXW653DXS. The whirlpool logo looks like it has been glued on the top center of the chimney. Can this be removed successfully? It takes away from the beauty of the hood. Nothing against whirlpool. It was not on the model in Brandsmart.
AmberAmber 2/25/13 7:58PM
I have had my Whirlpool Washer and Dryer (front load) Duet Steam since 03/09. I used the extended care twice. The first time, a dime had somehow slipped into the pump. The repairman was prompt, clean and knowledgeable and completely fixed it in 30 minutes. The second time the door was not closing. That was a fix of removing some soap residue and D-W40. Hahaha. I think he checked something on the dryer for me as well and all was fine. I just renewed my extended plan for 5 more years and added my other appliances. I don't usually write a review, but wanted to add that I have had Whirlpool Appliances since the 1970's and never had major issues with performance or repair.Beverly DePasquale 1/11/13 7:48AM
I purchased my Whirlpool Convection Range in August 2012. On December 6, 2012 the inside glass door on the oven shattered. It sounded like a bomb going off. The Safety Department at Whirlpool said it would be Monday before anyone could come out. I said NO they needed to be out the next day. They gave me a list of numbers to call and a very nice service tech fit me in. The glass needs to be replaced,but I am contacting the Manager of the store i bought it from and am asking for a replacement. Will let you know how it goes. I think the response I received was done so fast because I was injured when the glass shattered.Linda 12/7/12 6:47PM
We purchased a Whirlpool Cabrio washer and dryer in 2008 and now it is displaying the notorious F1 error code. I searched on the internet for solutions and options, called repair places, and have pretty much just been dealing with the annoying steps we must take to make it work. I really didn't want to purchase a new washer and dryer so instead I called Customer Service. I spoke with a very nice lady named Gloria who quickly gathered my information and model and serial numbers and went to work for me. They are fixing my washer at no charge and have even scheduled my repair 2 days from now!! I'm guessing it was part of a recall but I'm so glad I called! My one suggestion is to be pleasant when calling these Customer Support lines. They are far better to work with this way and definitely more willing to go the extra mile to help you! Best of luck to everyone having appliance issues. My GE fridge is terrible and I'm hoping I can get some good service for it now!LCart 8/28/12 7:44AM
i had issues with my gas hot water heater, the pilot light went out. i replaced the thermocouple and the water heater was working again. bur for a short tome and quit again. so i called the tech center and the lady gave me two things to check. the flame vent and heat sensor. cleaned the flame vent and reset the sensor and water heater working now. Again thanks for the great after the sale service.Anonymous 8/27/12 8:35PM
Spoke with Kylee in Tennensee after replacing the control board in my whirlpool double oven about how to reprogram control board to oven size and how to reset the clock. Had me up and going in less than 5 minutes! When you call make sure you have your model number and serial number already written down. This will speed the process. If you're lucky you'll get a good old southerner from Tennessee when you call. I was very pleased with my customer service.Anonymous 8/2/12 12:27PM
I just got off the phone with a lovely rep. in Tennessee. She was delightful. Though my Cabrio washer is 4 years old, and needs an expensive part, she got permission to send a technician out to the house to bring the part and repair the machine, free of charge!
I didn't know what to expect when I called, based on the negative comments, but I still spoke kindly to her and told her my situation. She resolved my issues in spades! I am renewed in my faith in customer service!Muffmoo 7/19/12 9:23AM
I had to wait a long time (about 30 minutes) for a representative, but I was completely blessed by getting Crystal. She was super friendly and helped me with my situation. Thanks Crystal! Fantastic job!Anonymous 7/9/12 12:37PM
i read all these negative comments on the board. i cant speak to your experiences, however, Cole at the service number was AWESOME. Friendly, courteous and prompt. Thank you Cole and SOMEBODY GET THIS GUY A RAISE!Water Heater Blues 5/15/12 7:34AM
I purchased as duet steam washer 9/16/2010. The rear bearing went out 3/19/2012. Out of warranty. Called Whirlpool with the problem. I was treated royally and received replacement parts 3/17/2012. I recommend them.
JoeJoe 3/19/12 4:21PM
I was so satisfied with the results from Whirlpool Company ,Elaine from customer care ,was a great help ,got me in contact with A&E factory service,Rocky came out repaired my stove & I'm back cooking & baking again ! I bought Whirlpool again ! the last washer &dryer I had lasted for Years with no problems for 12 yrs,Whirlpool is a very reliable company,it was the installation person from Lowes that caused the problem.Shawnee 2/28/12 11:59AM
We had a problem with a Whirlpool in door Ice maker and hopefully it hs been fixed this time.The unit #is 0008206. The Technician 0543173 order #40522897. This Technician was very thoroughand careful with respect to his surroundings and expedient in his work. We are very pleased with his work.Anonymous 2/22/12 9:37AM
I needed service on my washing machine. Problem solved within 3 minutes. Technician will be coming to my house tomorrow. Super Easy. Super Fast.Anonymous 2/20/12 6:22AM
On Saturday, my 3 year old Duet washer started roaring loudly during the spin cycle. Bill with A&E arrived this morning exactly on time, at 8am of the 8-noon window, and confirmed the tub bearings were out. He gave me a parts quote of $1151 and collected his $129 flat fee. He suggested I call Whirlpool customer care about my problem.
Thoroughly pissed, I called the 800 number in the owners manual and started the dreaded voice prompt process. I was quickly connected to parts and explained to the person I was going to scream loudly about my problem and to please connect me to someone to scream at. She did. Within 5 minutes, I was connected to Amanda whom politely asked about the product and problem. She apologized for my troubles and said parts would be sent, but I was responsible for labor (my $129 flat fee from A&E). No screaming. No cussing nor gnashing of teeth. Just fast, friendly, FANTASTIC service!!!
Thank you Bill at A&E, Amanda and Whirlpool for standing behind your product and taking care of your customers!!Happy Guy 1/31/12 8:57AM
After waiting almost 20 minutes I told the customer service rep what my question was and she knew the answer and immediately I waas off the phone...Anonymous 11/21/11 11:44AM
I just called Whirlpool to ask a question about my washer and was on hold only 11 minutes. The lady that helped me was very nice. Answered all my questions.Anonymous 11/11/11 9:50AM
I purchased my whirlpool cabrio washer and dryer in nov 2007.I was trilled to finally have a new set. But in 10-2010 I started having trouble with my washer. The repair man it would cost $400 to fix it after researching I found out about several others had same problem and so I called Whirlpool and they sent A&E to fix it cost $0. Then seven monthes later the same problem Whirlpool says NO WARRANTY and A&E said NO WARRANTY.So I email the company. A few weeks later I received a call from Whirlpool oustomer service. They sent A&E to repair the same problem: Cost $0. Thank You I hope the problem is fixed and it will last me for many more years.
Faye Wilkerson 10/4/11 10:14AM
I have to say that I am completely disappointed with this Whirlpool Cabrio that we bought just over 4 years ago. We bought this particular machine because it boasted it's large tub in which you could fit a large number of jeans. Unfortunately, it gets all thrown off balance whenever you put anything heavy in there. Towels, forget it!! We had to get a service person to come in to look at it. He told us it'll cost us around $300.00 to fix. Let me say again, this machine is just over 4 years old and of course the extended warranty we purchased, just expired!!! How frustrating is that??
Now I ask, how does a machine that is only 4 years old and that we paid over $1400.00 not function properly??? I will also say that it is not our first machine and that the high efficiency technology is leaving a bitter taste in my mouth. I would rather have an old fashioned washing machine with an agitator over these modern day machines any day!!
Disappointed in Kanata!!
Lina Bascur 8/22/11 6:28PM
If you truly want help from Customer Service, email all of their corporate people and several other representatives in other countries as well as their investors and you will definitely receive a reply. If possible, contact a Mrs. Pumfry at the corporate office. She is wonderful and very willing to help. I asked to be reimbursed for a part that had a recall notice and she is the only one who would help me. I didn't ask to be reimbursed for the service call or the labor because the service company I used was not an authroized repair service from Whirlpool, but she was able to reimburse for the part which is the central computer system for the Whirlpool Washing Machine model WTW6600SW2. I believe corporate's phone number is 866-817-5404.JT 4/26/11 1:44PM
I have purchased washing machine last year on 18 april 2010 with two year warranty today I register complaint with one of their executive that wash tub is not working they told me that if we find any pin or coin etc in the machine they will charge Rs.100/- with me due to mishandling of machine. But when i purchase the machine there is no such intimation and if we have any trouble during 2 years they have to provide the free of cost service. Even I ask them to give me the contact number of senior person so that I can talk them in this regard first they refuses to give me the number when I insist they told me that supervisor will call you back but around two hours ago no phone call received by them... Before this I have Kelvinator washing machine and during warranty no problem is creating by them as Whirlpool did I am very disappointed while knowing that why should we pay Rs.100/- for service it is also in the warranty periodNIDHI JAIN 2/23/11 11:17PM
I have read all the negative comments about whirlpools service and lack of response to complaints and fortunately my experience has been different. I purchased a Duet washer and dryer last year and 3 months past warranty the washer motor board went. Needless to say I was upset. So much money for such poor quality. After much searching on the web I found several email listings for corporate execs (Not an easy thing to do) and wrote a letter expressing my disappointment with their product quality and sent it off. Within 36 hrs I received a phone call from the executive assistant to Jeff Fettig (CEO of Whirlpool)with an offer to pay half my repair bill. Considering it was out of warranty and they had no real obligation to pay anything I thought that was pretty terrific. So I have to give Whirlpool an A for their response and resolution of the issue even though it shouldn't have happened in the first place.Anonymous 9/23/10 12:40PM
I just contacted Whirlpool about a serious issue I was having with my propane water heater. I was informed that an upgrade thermostat kit was available at no cost and one be promptly shipped ... To my amazement, the kit arrived within 24 hours ... the installation instructions were easy to follow and the heater now works like new ... Whirlpool's phone service was friendly, informative and infinitely better than any response that I've ever recieved from any other company or service. Thanks, Whirlpool ... you've restored my faith in appliance companies.kittyqueen 8/3/10 8:42PM
One thing I can say about Whirlpool is there call centers are based her in the good'ole USA. There representatives read, write and speak English fluently. When it comes to appliance companies, let's see which company helps you when your out of warranty, it isn't going to be LG,GE,Frigidaire or any other appliance company. Even if your 6 months out of warranty, WP will still pay for parts and labor, and if you own one of the more upper class brands such as Kitchenaid,Jennair or Maytag they will cover parts and labor up to 1 year out of warranty. Now let's see if your foreign brands will do that!Appliance Gal 7/16/09 9:16PM
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