Whirlpool Customer Service

User Reviews, Ratings and Comments

Whirlpool customer service is ranked #457 out of the 629 companies that have a CustomerServiceScoreboard.com rating with an overall score of 28.26 out of a possible 200 based upon 737 ratings. This score rates Whirlpool customer service and customer support as Terrible.

NEGATIVE Comments

710 Negative Comments out of 737 Total Comments is 96.34%.

POSITIVE Comments

27 Positive Comments out of 737 Total Comments is 3.66%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Submit your comment >>

Viewing Whirlpool customer service complaints
1 - 25 out of 710
Next >>

I have a whirlpool cabrio washer that has the intermittent leak at the front of the wash tub. There was a service bulletin issued and a redesign of the tub ring that was done as a result of the exact problem that I have. In reaching out to whirlpool I was simply told that I could pay someone to come fix the problem but that whirlpool treats everyone and because they didn't issue a recall they won't assist in any way with the problem. I asked why the part couldn't just be shipped. I'd be happy to replace it myself and I was simply told that this is not possible and I had to pay for all charges to fix it because it was not a recall. Very poor customer service. I will be replacing the washer, dryer and the refrigerator and going with a company that will stand behind their products a little bit better. Enough people had the issue that they issued a service bulletin for it, however they failed to notify customers about it and refuse to help customers that have the product and this problem. Horrible service.

Nick 5/20/13 7:28AM

Official company reply

Hello Nick. My name is Amber and I am a representative with Whirlpool. We truly apologize for the frustrations you have experienced with your washer. If you would like to discuss this matter further, please email us at Whirlpool.Digital@Whirlpool.com and provide us with your complete contact information as well as the model and serial number of your appliance. Please also include the name of the site you were contacted on (CustomerServiceScoreBoard) along with your user name, and your ticket number (44930). We would be happy to review your concerns further. Sincerely, Amber.
WhirpoolCare 5/20/13 1:25PM
I have owned a whirlpool washer, dryer, stove, microwave, dishwasher, and refrigerator. None of them lasted for more than a couple of years. The company could not care less about quality control, and certainly does not care about customer satisfaction.Their policy is one of planned obsolescence. Anything this company makes will fall apart within the first three years of use. Buy whirlpool and you'll regret it. I certainly have... So far 100% of the applainces I have had from this company were poorly made, and the "customer service reps" were more interested in defending the company than solving the problem.

Anonymous 5/16/13 9:33AM
I bought a whirlpool Cabrio washer 28 months ago. 4 months after purchase the gear casing went out and was repaired under warranty. Now two years later it has happened again. The contracted service people in my area (same man that replaced it the first time) told me that the part has since been completely redesigned due to issues but Whirlpool won't stand behnind it. When I spoke with them about a transmission going out twice on a new washer, they said it was a useage issue, I say if they had to redesign the part due to massive issues it was a part issue. A $400.00 repair with a newly designed part or a new washer, it won;t be w Whirlpool-totall indifference from them. Never buyWhirlpool again.

Jennifer 5/13/13 10:53AM

Official company reply

Hello Jennifer. My name is Amber and I am a representative with Whirlpool. We sincerely apologize for the frustrations you have experienced with your washer. If you would like to discuss this matter further, please email us at Whirlpool.Digital@Whirlpool.com and provide us with your complete contact information as well as the model and serial number of your appliance. Please also include the name of the site you were contacted on (CustomerServiceScoreBoard) along with your user name, and your ticket number (44238). We would be happy to review your concerns further. Best regards, Amber.
WhirpoolCare 5/14/13 5:20AM
We purchased our Sidekick Refrigerator (EL7ATRRMS07) in Dec 30, 2004. On Jan 9, 2007 the serviceman came out and had to replace the entire sealed compressor system (compressor, heat exchanger, and low side as the unit would not cool lower than 55 degrees). That is two years of use for a refrigerator that replaced one that was 25 years old and still working fine.

Now on May 8, 2013 the same thing has happened as the serviceman says that the sealed system has gone out again. This time it is not under warranty so it is not worth fixing and I should buy a new refrig. That is six years from the second system replacement and only 8 years of total life.

This is really unacceptable. We have always bought Kenmore or Whirlpool washers, dryers, refrigerators, dishwashers, etc. as did our parents. I can assure you that we will never buy another Whirlpool product and will be advising our children and grandchildren not to buy them either.

This situation makes me sad, angry, frustrated, and dismayed that we can no longer manufacture or sell a quality product anymore in the USA. Even though most of your parts are probably made in Mexico or China, this does not excuse you from doing top line quality control when these parts get into the USA. And if 5 to 10 years is the maximum life expected from your products now, then you deserve to lose your loyal customers. This is too bad for the company, its employees, and your shareholders. But company deserves to struggle until it hopefully gets it direction back. Making huge profits and salaries by selling high priced but inferior products, while losing customer confidence, will not sustain the company. As a Management and Leadership Consultant I can only sadly say that you all have a lot of work ahead of you.

Warp44 5/10/13 2:46PM

Official company reply

Hello Warp44. My name is Amber and I am a representative with Whirlpool. We truly apologize for the frustrations you have experienced with your refrigerator. If you would like to discuss this matter further, please email us at Whirlpool.Digital@Whirlpool.com and provide us with your complete contact information as well as the model and serial number of your appliance. Please also include the name of the site you were contacted on (CustomerServiceScoreBoard) along with your user name, and your ticket number (44171). We would be happy to review your concerns further. Sincerely, Amber.
WhirpoolCare 5/13/13 7:09AM
We purchased a whirlpool convection wall oven in 2007 and a whirlpool duet steam front loader in 2008. We purchased these appliances because of the long standing name, Whirlpool. Our oven within the last couple of months has become a safety issue. It will automatically lock while we are baking and the food will start to burn. I am unable to open the door and have to turn it off at the breaker. In regards to our washing machine, it has stopped working giving me an error code of SUDs and F23. I have had a certified Whirlpool technician fix the "problem" paying $330 for parts and labor. Not even 2 months later it is doing the same thing. I had to pay another $95 for service trip for them to tell me it needs a new circuit board which will cost another $386. However the part will not be here for another month! I am a mother of 2 active boys in sports and my husband and I work out every day. I can NOT be without a washer for a month. It is unacceptable and Whirlpool will not offer any help to the situation. NEVER again will I buy another Whirlpool appliance. Their appliances do not hold up for the amount of money you pay for their name. BEWARE OF WHIRLPOOL!

Anonymous 5/8/13 10:40AM
1 had purchased one INOX400 refrigerator(chasis no-7381993) on 28th july 2007 from Tribhuvan enterprises-KHANPUR ,Delhi vide bill no-2015 dt. 28-07-2007 with paid extended warranty from Handa Referigeration ramesh ngr. delhi upto july 2014 .my several complaints since nov-2012 to help line and emails to helpdesk and senior officers of whirlpool in delhi/gurgaon resulted no results except excuses and threatenings ,abusive languages from their side .when i resisted , the area sales manager mr. chanderesh sent a mail to me that my ref. is irreparable and offered a 40% discount on any new fridge in replacement ,later mr. V.Singh offered 50% discount on MRP but no engineer was deputed to solve the issue of no cooling of my fridge.I have misplaced the bill but have provided all the details of the bill i.e name and adress of vender ,bill no with date of purchase and chasis no of fridge along with the copy of extended waranty upto july-2014.but nothing has been done till today and ref. is lying like a junk piece.Mr Singh has now dared me to go to consumer court to get my fridge repaired.Is all this is the part of customer services provided by whirlpool to shrink from their responsibilities or this is cheating tacticts adopted by co.The copy of bill may have been procured by whirlpool from its own dealer and might have not made this an execuse for not providing the customer services.

complaint 5/5/13 11:43PM

Official company reply

Hello complaint. My name is Amber and I am a representative with Whirlpool. We truly apologize for the frustrations you have experienced with your refrigerator. If you would like to discuss this matter further, please email us at Whirlpool.Digital@Whirlpool.com and provide us with your complete contact information as well as the model and serial number of your appliance. Please also include the name of the site you were contacted on (CustomerServiceScoreBoard) along with your user name, and your ticket number (43501). We would be happy to review your concerns further. Sincerely, Amber.
WhirpoolCare 5/6/13 6:00AM
company is not showing the e mail adresses and tele phones nos of top officers of whirlpool in india ,the service team in delhi is non working and of adament attitude and makes excuses and more excuses for not giving after sales services.my refrigerator has not been repaired/serviced since my first complaint on 06.11.2012.the service manager mr. singh and mr.chanderesh are making me fool and are compelling me to go to consumer court for redressal of my greviences.there is no officer to listen me.how you will rate your company services ?

s.k.taneja

Anonymous 5/5/13 11:08PM
My dishwasher is 3 months old..paid 618 dollars for it ..and is worth about 200..actually 0 now that it wont pump the water out..But im looking at these boards ..i just bought a new truck too..it is plastic..everywhere...The EPA is involved in everything ..they are focing companies to go sustainable which is a word that means ROT...It must deteriorate at a sustainable rate...If you dont think this is true..BUY anything that is sustainable and you will see it rot within a the year...the wheels on my truck LOOK chrome but are plastic with fake chrome..EPA forced this..so Im wondering what they have FORCED the other manufacturers to change...People..our industry is being destroyed by Insane people but we complain about the product..I dont think its there fault ..I think its the INSANITY of regulation..allow people to build a better product with freedom ..NOT FORCE them to create a so called sustainable crap product ..THAt is what is wrong..Id move my company out of America to..when are people going to WAKE up...

whowaaa 5/5/13 8:35PM

Official company reply

Hello whowaaa. My name is Amber and I am a representative with Whirlpool. We truly apologize for the frustrations you have experienced with your dishwasher. If you would like to discuss this matter further, please email us at Whirlpool.Digital@Whirlpool.com and provide us with your complete contact information as well as the model and serial number of your appliance. Please also include the name of the site you were contacted on (CustomerServiceScoreBoard) along with your user name, and your ticket number (43500). We would be happy to review your concerns further. Sincerely, Amber.
WhirpoolCare 5/6/13 5:55AM
I have disgustable experience with whirlpool.i am suffering from last five months & everybody has turned a deaf ear to my problem. Even the complaint registered through email has not been answered.I would be forced to complain the matter to customer grievence cell.

Anonymous 4/27/13 2:28AM
I have to say Whirlpool appliances are way overpriced since i have found them to be very poorly manufactured. I recently did a kitchen makeover and bought top notched Whirlpool Stove and OTC Microwave. Nothing but problems. This is the 3rd time the microwave quit heating and as i can see they know its a problem and they continue to produce them with this issue. DONT BUY WHIRLPOOL! The over door had to be changed too due to a defect in the seal and it had black streaks running inbetween glass and they fought me tooth and nail to change it as they said it was cosmetic! I have cards made that i pass out anytime i go to a place where appliances are being sold for people to beware of Whirlpool! I hate this microwave and once again had to break out my old reliable 69.00 countertop micro for a backup since this high dollar piece of junk whirlpool gold one is broke again! Junk!
Model GMH6185XVB

Rockbox 4/24/13 6:58PM

Official company reply

Hello Rockbox. My name is Amber and I am a representative with Whirlpool. We truly apologize for the frustrating experience you have endured regarding your stove and microwave. If you would like to discuss this matter further, please email us at Whirlpool.Digital@Whirlpool.com and provide us with your complete contact information as well as the model and serial numbers of your appliances. Please also include the name of the site you were contacted on (CustomerServiceScoreBoard) along with your user name and your ticket number (41311). We would be more than happy to review your concerns further. Sincerely, Amber.
WhirpoolCare 4/25/13 5:43AM
I have bought my whirlpool front load top of the line washing machine. I had another one that I loaded the hell out of for 12 years and loved it. NEVER any problems... So, dropped it down some stairs while moving and bought another. Bought it Sept 2011. Warranty is only good for one year. I started about 3/13 having problems with massive clothes ripping and now leaking??? Looked on the internet and Whirlpool has a with manufacturing and put the wrong shape on the inside glass door which causes the ripping. Called a service guy out, super nice may I add, and my bulletin number is I called to speak with the Supervisor in Tennessee Ashley I My repair bill is $366.02. I was told essentially I have to pay for their product defect!!!!! Any defect in the manufacturing of this should be paid by the Whirlpool company. Since they manufactured it in the wrong shape now the customers have to pay for that? WOW! STAND BY YOUR PRODUCT... cars do. I bought a whirlpool DUET due to the fact I used the hell out of my last one and LOVED it. Whirlpool. Feel free to contact me.my service

lisa 4/24/13 11:34AM

Official company reply

Hello lisa. My name is Amber and I am a representative with Whirlpool. We sincerely apologize for the frustrations you have experienced with your washer. If you would like to discuss this matter further, please email us at Whirlpool.Digital@Whirlpool.com and provide us with your complete contact information as well as the model and serial number of your washer. Please also include the name of the site you were contacted on (CustomerServiceScoreBoard) along with your user name and your ticket number (41307). We would be happy to review your concerns further. Best regards, Amber
WhirpoolCare 4/25/13 5:33AM
My parents' refrigerator went out. First it was just the freezer, and the repair man said it was not fixable. Whirlpool wanted him to try something else, and that completely ruined the whole refrigerator. Now, 3 weeks later, it has to go before a board to determine if it needs to be replaced, and the replacement could take another 2 weeks! When you express your disgust to the customer service personnel, they quickly become upset and won't do anything for you. At this point we will contact a news service to help us reach someone who can make a decision because regardless of any replies on this board, no one takes any action.

Anonymous 4/23/13 4:16PM
i am utterly disgusted with whirlpool's attitude and service regarding their appliances and service history. i too have nothing but complaints and would have preferred LG or someone else's appliances

nev 4/11/13 2:42AM

Official company reply

Hello nev. My name is Amber and I am a representative with Whirlpool. We truly apologize for the frustrations you have experienced with your appliance. If you would like to discuss this matter further, please email us at Whirlpool.Digital@Whirlpool.com and provide us with your complete contact information as well as the model and serial number of your appliance. Please also include the name of the site you were contacted on (CustomerServiceScoreBoard) along with your user name (nev), and your ticket number (39935). We would be happy to review your concerns further. Best regards, Amber.
WhirpoolCare 4/11/13 5:14AM
I bought the WFS1073CD under a 12 month warranty from 2ND$ Supa Store in Tuggerah NSW. It has only been six months and I could not be more disappointed with this product.
I find that I have to soak clothes in a bucket of detergent prior to utilising the washing machine, as it has an extremely poor washing cycle. I have to run the clothing through three cold cycles before they are remotely clean (this is for minor soils and everyday dirt etc). Which is absolutely ridiculous considering it's "6th sense" capabilities and "water saving" rating.

Rubbish!
The washing machine had a foul odour emitting from it ever since I drained it the first time prior to any washing (as was advised to), so I went to clean the filter... Only to find that the unit did not have a filter installed and found two $1 coins where the filter was supposed to be!! I inspected the unit closely and there was mould inside the rubber rim that seals the door and all through the powder/liquid dispenser.

As this was not bought as a "used" unit, I tried to contact 2ND$ Supa Store and found that their telephone number on the invoice had been conveniently disconnected. I was advised by the retailer that Whirlpool test all factory seconds products for quality assurance prior to releasing them to the retailer... It seems their regulation of quality is beyond poor and they don't mind doing their own washing in potential client's purchases! Disgusting!

At the time of purchase, I was advised by the store (above), that should I not have a hot water tap, the washing machine would heat the water from the cold tap for the warmer cycles... Which is not true. The washing machine stops dead with a red error light flashing up whilst it makes a terrible grinding noise. The message displayed is "Water tap closed" and it will not allow you to continue the cycle. Therefore the only cycle I can use on this machine is cold. Very, very disappointed.

The machine is poorly balanced and has actually vibrated the house so badly that it has caused visible damage. Causing significant cracks (the length of the house) in the ceiling and fascia, tiles have lifted and cracked throughout the laundry.
I contacted Whirlpool to advise of the above issues and was told that the unit I had purchased wouldn't be covered for certain damages and issues (which are listed on the T3 Domestic Only Warranty), which I can agree to as the issues I have with this machine do not fall under the exclusions.

I paid $479 for this washing machine which is a lot of money for a machine worthy of a rubbish dump. I was advised that I would be contacted by a Serviceman who would come out to look at the unit... This was over 2 weeks ago and I have not heard from anyone.

I purchased this washing machine because of the excellent water and energy ratings and because of the Whirlpool brand. I believed in the long run, this machine would save me money. However, this washing machine has resulted in the exact opposite, more expense due to energy and water wastage. I will not buy Whirlpool again. .

I am tempted to send Whirlpool items of "washed" clothing and towels (that are quite clearly still dirty and have a smell that is a combination of detergent and the foul odour mentioned above) and photographs of damage to the house with a letter to express my dissatisfaction. I don't want compensation, i just want a washing machine that cleans and washes clothes!

My recommendation is steer away from this model machine, and ideally avoid Whirlpool branded product altogether... And do not bother with warranty, because Whirlpool do not honour their own warranties.

- Whirlpool do not honor their own warranties, this model has poor washing cycles, the door is faulty, does not even entirely wet the clothing when washing, is not compatible if you only have a cold water outlet, poorly balanced, does not wash clothes effectively, unit does not seem to drain properly, Whirlpool quality control is non existant - they are willing to sell a "used" product as a factory second and fob you off by saying a serviceman will get in touch with you, and no-one contacts you!

Refundwanted:( 4/7/13 10:45PM

Official company reply

Hello Refundwanted:(. My name is Amber and I am a representative with Whirlpool. We truly apologize for the frustrations you have experienced with your washer. If you would like to discuss this matter further, please email us at Whirlpool.Digital@Whirlpool.com and provide us with your complete contact information as well as the model and serial number of your appliance. Please also include the name of the site you were contacted on (CustomerServiceScoreBoard) along with your user name and your ticket number (39667). We would be happy to review your concerns further. Best regards, Amber.
WhirpoolCare 4/8/13 6:06AM
My Whirlpool washer that is still under factory warranty has been out of service for well over a month now. Two different service companies have looked at the washer, for a total of five visits and four different parts. Whirlpool customer service has no information or status on your washer - they couldn�t even tell me whom the service company was that was currently working on my case!
After half a dozen calls to the Whirlpool customer EXPERINCE center, I was also to talk to a manager; however, now after four calls Sherry or Sherri (SP) at extension 3428 will not return my phone call. Now that's bad customer service when even the manager will not return your call!
I also talked to Yvette at extension 6775 who told me that the repair of my washer was not her responsibility and hung up one me!

Unforgiven_typeIII 4/3/13 7:52PM

Official company reply

Hello unforgiven_typeII. My name is Melanie and I am a representative with Whirlpool. We apologize about the frustration you have experienced with your washer. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (CustomerServicesScoreboard.com), your user ID name (unforgiven_typeII), your phone number, your address, the full model and serial number, your ticket number (39288), and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.
WhirpoolCare 4/4/13 8:19AM
I bought a Whirlpool washer and dryer two years ago. The dryer works fine but the washer hasn't been great since the beginning. Now, less than two years later it's stopped working completely. I had two technicians look at it for a cost of $278, including parts. The first one diagnosed the belt being snapped. I had to wait weeks for a replacement and when the second technician came to put it in he said it was the bearing that was shot and it would cost $800-$1000 to repair! The machine cost $750. Shoddy, shoddy product. I live alone and use the machine once a week, at most! If you're thinking of a Whirlpool product, think again!

ridiculous 4/3/13 11:13AM

Official company reply

Hello ridiculous. My name is Melanie and I am a representative with Whirlpool. We apologize about the frustration you have experienced with your washer. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (CustomerServicesScoreboard.com), your user ID name (ridiculous), your phone number, your address, the full model and serial number, your ticket number (39377), and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.
WhirpoolCare 4/4/13 9:04AM
I bought my house brand new with all new whirlpool gold series appliances. about a year and a half from purchase date I started having issues with my fridge, then my dryer,then my washer, then my fridge again and that lasted abuot 5 months, then my microwave and my dishwasher. My microwave stopped working in Jan and its now april and i still do not have a new one, It keeps getting lost or shipped to the wrong address or something everytime i call the representatives dont know how to look it up and i wind up on hold for at least 30 min and i get transfered to at least 3 different people.I hope my last appliance doesnt break beacuse im over whirlpool and i will never buy another appliance from them again.

scamacho123 4/3/13 6:29AM

Official company reply

Hello scamacho123. My name is Melanie and I am a representative with Whirlpool. We apologize about the frustration you have experienced with your washer. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (CustomerServicesScoreboard.com), your user ID name (scamacho123), your phone number, your address, the full model and serial number, your ticket number (39346), and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.
WhirpoolCare 4/4/13 8:46AM
My Whirlpool washer that is still under factory warranty has been out of service for well over a month now. Two different service companies have looked at the washer, for a total of four visits and three different parts. Whirlpool customer service has no information or status on your washer - they couldn�t even tell me whom the service company was that was currently working on my case!
After half a dozen calls to the Whirlpool customer EXPERINCE center, I was also to talk to a manager; however, now after four calls Sherry or Sherri (SP) at extension 3428 will not return my phone call. Now that's bad customer service when even the manager will not return your call!

unforgiven_typeII 4/2/13 3:45PM

Official company reply

Hello unforgiven_typeII. My name is Melanie and I am a representative with Whirlpool. We apologize about the frustration you have experienced with your washer. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (CustomerServicesScoreboard.com), your user ID name (unforgiven_typeII), your phone number, your address, the full model and serial number, your ticket number (39288), and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.
WhirpoolCare 4/3/13 7:32AM
My whirlpool washing machine fails to fill with adequate water to get the clothes wet, let alone wash them. The clothes are still dry in patches at the end and not clean.

I am not overloading the machine, there is no problem with our water supply/pressure and I am not running anything else concurrently eg shower or dishwasher which would compete for water.

I would not recommend this product and wish I had known of this problem before buying.

bombsh3ll 4/1/13 9:23AM

Official company reply

Hello bombsh3ll. My name is Melanie and I am a representative with Whirlpool. We are sorry you are unhappy with the design of your washer. These units are manufactured to meet the lower water demands set forth by the Department of Energy. You can see our list of YouTube videos to help with the washer by using the link http://bit.ly/YQrhoG . If you have other concerns we can address, please provide your name, the name of the site you were contacted on (ConsumerServicesScoreboard), your user ID name (Bombsh3ll), your phone number, your address, the full model and serial number, your ticket number (39142), and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further.
Sincerely, Melanie.
WhirpoolCare 4/2/13 8:49AM
I have nothing but complaints on my cabrio washer and dryer. They are JUNK. I have never had such worthless appliances. These machines should be RECALLED. There is not one thing I like about the Washer. Dislikes there is a list of things. Does not clean clothes, is loud, twist and wrinkles everythink that is washed, ruins all delicate items even on delicate cycle. Clothes come out of the wash with parts of them completely dry proven that they were not washed. Everything is a twisted and tangled mess when trying to remove them from the washer. Clothes never have that fresh clean smell. I would not even give this washer to someone!!! The dryer is junk as well. Everything comes out wrinked. They look like you have just pulled them out of the dirty clothes hamper. All dress clothes that are wrinkle free have to be ironed after using this machine. Jeans and t-shirts even come out of the dryer wrinkled and creased. Another issue is the clothes in the dryer are never dry at the same time meaning you have to go through and fold the dry clothes and restart the clothes that are still wet. You have to wait for the dryer to finish and hurry and get the stuff out if you want it to look half way decent enough to wear without having to iron everything!!! I am a busy mom with 3 kids and I don�t have time to keep rewashing clothes that come out of the washer dirty or time to iron everything that comes out of the dryer!!! I paid over $1800 for this set and I would NOT recommend Whirlpool to anyone.

Amy 3/29/13 11:35AM

Official company reply

Hello Amy. My name is Melanie and I am a representative with Whirlpool. We apologize about the frustration you have experienced with your washer. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (CustomerServicesScoreboard.com), your user ID name (Amy), your phone number, your address, the full model and serial number, your ticket number (38968), and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.
WhirpoolCare 4/1/13 7:10AM
Lots of problems with Whirlpool appliances. Recently the microwave quit heating and we are being told we need, with service call, about $500 worth of parts, etc. The microwave was purchased in May 2010. No help from Whirlpool on parts so we will buy a new one. Of course, not Whirlpool. Their were other problems with the oven and Ref. but, too extensive to go into. I wish we would have read these comments before buying all the appliances we bought.

Anonymous 3/29/13 8:22AM
Bought Whirlpool Complete Kitchen Set. Good stuff, Stainless, convection oven, quiet dishwasher, you know supposed to be "top of the line". By the way also own Whirlpool Cabrio washer and dryer, which are also "top of the line". What a big mistake, definitely not quality of the past, and to top it off customer service is terrible, and will never admit that I have been you have been totally wronged and will do nothing to make it right. Customer service is very rude especially the "supervisors," they must just read from a book, because they all tell me the same story, and do not think logically. This story is about my refrigerator.

Purchased Refrigerator May of 2012.

Immediately stated noticing it was not producing very much ice. (6 cubes a day)

Notified whirlpool and they sent out service tech, couldn't find any issues. This happened several times changing ice maker and I think a couple other parts. Finally (5 months later) they determined it was my freezer door.

So they ordered a new door, which is custom made and takes 4-6 weeks to make, it arrived and it was the wrong finish. The service tech changed the door to see if that resolved the issue, and it did. So now just had to get the correct finish.

Called whirlpool and they ordered me a new door. Waited and Waited and I think on the 10th week I finally call whirlpool to see where the door is. They cannot find any of my information, and have no record of any past items, finally determined the door was never ordered. Ordered again and waited another 6 weeks.

Finally the new door came and tech came to replace it. Unfortunately he came when the baby sitter was here, but this door too was the wrong finish. He changed the door anyway, and now this one too is not only the wrong finish, but ice and water dispensers do not work. So call whirlpool, raise my concern to supervisor because of the terrible customer service. They can't do anything but send new door, so now I had to wait another 6 weeks for a new door, now without ice and water.

6 weeks later new door comes, this time I open the box to verify the color before the tech comes to change it, and what do you know? I think it�s the right color, but it is completely smashed on the top and bottom, so now back on the phone to whirlpool.
This time I escalate it to a supervisor again once they told me they had to order me yet another door. Obviously the supervisors have no authority to "right" an obvious "wrong" and have no concern for their customer�s time or satisfaction, because yet again I get the story straight from the book, and they will do nothing to gain my satisfaction. So 10 months after purchase I sit and wait another 6 weeks for the fourth door. When is enough, enough? How much money are you going to spend? How much more of my time are you going to waste?

Just think about it

1. 4 new custom doors and shipping costs
2. Cost to have service tech out at least 10 times.
3. Average phone call length is probably 45-60 min. I have made probably 15 phone calls to whirlpool concerning this matter. So this is taking up the persons� time on the other end too, which cost money.
4. So far I have had 3 doors on the refrigerator and only 1 worked, 2 were defective, and the supposed to be 4th door was damaged during shipment. 25% success so far, what is the probability the next door will arrive undamaged, and work? I�m not a betting man, but I don�t have much confidence.

I would think this refrigerator has been paid for at least twice now with icemaker, 4 new freezer doors, all the service calls, and time spent dealing with this issue, WHEN IS ENOUGH ENOUGH? And the issue is still not resolved.

I hope that somehow this email gets to someone at whirlpool who can make a difference and do the right thing. I don�t think I will ever buy another whirlpool product, or recommend one for installation. I work in the construction industry, and very often install appliances in my renovations. There for sure will never be another whirlpool product in my renovations, I do not want my customers to deal with your terrible customer service, just bad business and makes us all look bad.

Unsatisfied Customer

Mitch Dollery

Anonymous 3/27/13 5:28PM

Official company reply

My name is Melanie and I am a representative with Whirlpool. We apologize about the frustration you have experienced with your refrigerator. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (CustomerServicesScoreboard.com), your user ID name (Anonymous), your phone number, your address, the full model and serial number, your ticket number (38833), and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.
WhirpoolCare 3/28/13 1:49PM
I had a recall on my dishwasher model KUDE70FXSS4 which caused flooding damage to my cabinets. Whirlpool sent out a designated repairman who was not skilled in repairing the machine. He informed me he would have to pull out the unit to diagnose it. He was unable due to my tile. He advised me to pull out the tile and reschedule to have the machine fixed. I did this. I rescheduled with Whirlpool and they sent out another repairman who told me the unit NEVER NEEDED TO BE REMOVED!!!! He then repaired it and stated this on the invoice. I now have to repair my tile due to your serviceman's ineptness. I also have significant water damage to my cabinets. The unit was within the warranty period and I thought I was buying a good company with a decent reputation--I WAS WRONG!!! I spoke with "Tanya" at your help desk who was RUDE and would not help me in any way.

km 3/27/13 12:01PM

Official company reply

Hi, Kim. I understand about your dishwasher. You are welcome to use the email address that we have provided you to use to contact us. Once I have your email, I will be able to get back to you. Thank you, Melanie.
WhirpoolCare 3/28/13 8:10AM
i puchased refrigerator two years back with extended waranty of 2 years but problems has started immdiate after one year. This time i lodged 7 complaints but after that it is not yet working as it is not coolings. Sorry to say that most of complaints were closed without visiting ,few attended were not taken seriously as all time gas was reffliled and we charged for them but no one has ressoleved it permanetly.

DEEPAK GOLA 3/25/13 4:10AM

Official company reply

Hello DEEPAK GOLA. My name is Amber and I am a representative with Whirlpool. We truly apologize for the frustrating experience you have endured regarding your refrigerator. If you would like to discuss this matter further, please email us at Whirlpool.Digital@Whirlpool.com and provide us with your complete contact information as well as the model and serial number of your appliance. Please also include the name of the site you were contacted on (ComplaintsBoard) along with your user name (DEEPAK GOLA), and your ticket number (38563). We would be happy to review your concerns further. Best regards, Amber.
WhirpoolCare 3/25/13 9:54AM
The front panel of the oven door of Whirlpool 30" electric cooking range model RF376LXGW is glass. The glass of my cooking range just shattered into a million shards without any provocation. The range was not in use at the time. As a matter of fact there was no one in the kitchen when the sound of glass breaking attracted our attention and on entering the kitchen we saw that the panel had exploded. Whirlpool customer service was no help in solving the mystery of the exploding range. I would not be buying another Whirlpool product.

Hamid Rahman 3/19/13 2:00PM

Submit your comment >>

Viewing positive Whirlpool customer service ratings
1 - 25 out of 27
Next >>

I wanted to say Thankyou for the excellent service I recieved from you customer service department this week. They understood the seriousness of my problem and the outcome was what I had hoped for. I will definitely consider a whirlpool appliance in the future when needed.

Anonymous 5/5/13 9:43AM
We had a problem with a Whirlpool refrigerator that we bought from Lowe's in Anaheim. Customer service that we received from Lowe's could not have been worse. Customer service that we received from Whirlpool could not have been better.
A one year warranty from Whirlpool against defects, and a defect, came with the refrigerator. Setting the temperature in the fresh food section to the proper level was nearly impossible. We did, however, find an unconventional spot on the dial where the temperature was unstable but would stay between 34-42 degrees. Far from ideal but the food was not freezing nor spoiling. The thermostat was obviously defective.
The situation was not urgent so we were lax in reporting it and did not do so until shortly after one year from date of purchase. The warranty does not require that any defect be reported within one year so I wrote a letter to the store manager, Mr. Mark Wiser. He failed to respond - not even a phone call.
After waiting 30 days for his response, I sent a letter to Lowe's corporate offices.
The response basically was,"Don't bother us, if you have a complaint, send it to Whirlpool."
My thoughts were that, we bought the defective refrigerator from Lowe's so Lowe's should fix the defect and recover its expenses from Whirlpool. Discouraged, but after some hesitation I did, nevertheless, write to Whirlpool. Ten days later we got a phone call from Whirlpool and two days thereafter their repairman came and replaced the thermostat. Now that's customer service!
A fundamental difference in customer service between Whirlpool and Lowe's is apparent from the fact that Whirlpool monitors this website and invites those with a complaint to call so it can review the matter. I see no evidence that Lowe's even knows that this website exists.
Lesson learned: If you need a new appliance, consider Whirlpool but, whatever you buy, don't buy it from Lowe's.

Stan in Anaheim 4/28/13 8:08AM
I just purchased a whirlpool glass and stainless steel range hood, model #GXW653DXS. The whirlpool logo looks like it has been glued on the top center of the chimney. Can this be removed successfully? It takes away from the beauty of the hood. Nothing against whirlpool. It was not on the model in Brandsmart.
Amber

Amber 2/25/13 7:58PM
I have had my Whirlpool Washer and Dryer (front load) Duet Steam since 03/09. I used the extended care twice. The first time, a dime had somehow slipped into the pump. The repairman was prompt, clean and knowledgeable and completely fixed it in 30 minutes. The second time the door was not closing. That was a fix of removing some soap residue and D-W40. Hahaha. I think he checked something on the dryer for me as well and all was fine. I just renewed my extended plan for 5 more years and added my other appliances. I don't usually write a review, but wanted to add that I have had Whirlpool Appliances since the 1970's and never had major issues with performance or repair.

Beverly DePasquale 1/11/13 7:48AM
I purchased my Whirlpool Convection Range in August 2012. On December 6, 2012 the inside glass door on the oven shattered. It sounded like a bomb going off. The Safety Department at Whirlpool said it would be Monday before anyone could come out. I said NO they needed to be out the next day. They gave me a list of numbers to call and a very nice service tech fit me in. The glass needs to be replaced,but I am contacting the Manager of the store i bought it from and am asking for a replacement. Will let you know how it goes. I think the response I received was done so fast because I was injured when the glass shattered.

Linda 12/7/12 6:47PM
We purchased a Whirlpool Cabrio washer and dryer in 2008 and now it is displaying the notorious F1 error code. I searched on the internet for solutions and options, called repair places, and have pretty much just been dealing with the annoying steps we must take to make it work. I really didn't want to purchase a new washer and dryer so instead I called Customer Service. I spoke with a very nice lady named Gloria who quickly gathered my information and model and serial numbers and went to work for me. They are fixing my washer at no charge and have even scheduled my repair 2 days from now!! I'm guessing it was part of a recall but I'm so glad I called! My one suggestion is to be pleasant when calling these Customer Support lines. They are far better to work with this way and definitely more willing to go the extra mile to help you! Best of luck to everyone having appliance issues. My GE fridge is terrible and I'm hoping I can get some good service for it now!

LCart 8/28/12 7:44AM
i had issues with my gas hot water heater, the pilot light went out. i replaced the thermocouple and the water heater was working again. bur for a short tome and quit again. so i called the tech center and the lady gave me two things to check. the flame vent and heat sensor. cleaned the flame vent and reset the sensor and water heater working now. Again thanks for the great after the sale service.

Anonymous 8/27/12 8:35PM
Spoke with Kylee in Tennensee after replacing the control board in my whirlpool double oven about how to reprogram control board to oven size and how to reset the clock. Had me up and going in less than 5 minutes! When you call make sure you have your model number and serial number already written down. This will speed the process. If you're lucky you'll get a good old southerner from Tennessee when you call. I was very pleased with my customer service.

Anonymous 8/2/12 12:27PM
I just got off the phone with a lovely rep. in Tennessee. She was delightful. Though my Cabrio washer is 4 years old, and needs an expensive part, she got permission to send a technician out to the house to bring the part and repair the machine, free of charge!
I didn't know what to expect when I called, based on the negative comments, but I still spoke kindly to her and told her my situation. She resolved my issues in spades! I am renewed in my faith in customer service!

Muffmoo 7/19/12 9:23AM
I had to wait a long time (about 30 minutes) for a representative, but I was completely blessed by getting Crystal. She was super friendly and helped me with my situation. Thanks Crystal! Fantastic job!

Anonymous 7/9/12 12:37PM
i read all these negative comments on the board. i cant speak to your experiences, however, Cole at the service number was AWESOME. Friendly, courteous and prompt. Thank you Cole and SOMEBODY GET THIS GUY A RAISE!

Water Heater Blues 5/15/12 7:34AM
I purchased as duet steam washer 9/16/2010. The rear bearing went out 3/19/2012. Out of warranty. Called Whirlpool with the problem. I was treated royally and received replacement parts 3/17/2012. I recommend them.
Joe

Joe 3/19/12 4:21PM
I was so satisfied with the results from Whirlpool Company ,Elaine from customer care ,was a great help ,got me in contact with A&E factory service,Rocky came out repaired my stove & I'm back cooking & baking again ! I bought Whirlpool again ! the last washer &dryer I had lasted for Years with no problems for 12 yrs,Whirlpool is a very reliable company,it was the installation person from Lowes that caused the problem.

Shawnee 2/28/12 11:59AM
We had a problem with a Whirlpool in door Ice maker and hopefully it hs been fixed this time.The unit #is 0008206. The Technician 0543173 order #40522897. This Technician was very thoroughand careful with respect to his surroundings and expedient in his work. We are very pleased with his work.

Anonymous 2/22/12 9:37AM
I needed service on my washing machine. Problem solved within 3 minutes. Technician will be coming to my house tomorrow. Super Easy. Super Fast.

Anonymous 2/20/12 6:22AM
On Saturday, my 3 year old Duet washer started roaring loudly during the spin cycle. Bill with A&E arrived this morning exactly on time, at 8am of the 8-noon window, and confirmed the tub bearings were out. He gave me a parts quote of $1151 and collected his $129 flat fee. He suggested I call Whirlpool customer care about my problem.

Thoroughly pissed, I called the 800 number in the owners manual and started the dreaded voice prompt process. I was quickly connected to parts and explained to the person I was going to scream loudly about my problem and to please connect me to someone to scream at. She did. Within 5 minutes, I was connected to Amanda whom politely asked about the product and problem. She apologized for my troubles and said parts would be sent, but I was responsible for labor (my $129 flat fee from A&E). No screaming. No cussing nor gnashing of teeth. Just fast, friendly, FANTASTIC service!!!

Thank you Bill at A&E, Amanda and Whirlpool for standing behind your product and taking care of your customers!!

Happy Guy 1/31/12 8:57AM
After waiting almost 20 minutes I told the customer service rep what my question was and she knew the answer and immediately I waas off the phone...

Anonymous 11/21/11 11:44AM
I just called Whirlpool to ask a question about my washer and was on hold only 11 minutes. The lady that helped me was very nice. Answered all my questions.

Anonymous 11/11/11 9:50AM
I purchased my whirlpool cabrio washer and dryer in nov 2007.I was trilled to finally have a new set. But in 10-2010 I started having trouble with my washer. The repair man it would cost $400 to fix it after researching I found out about several others had same problem and so I called Whirlpool and they sent A&E to fix it cost $0. Then seven monthes later the same problem Whirlpool says NO WARRANTY and A&E said NO WARRANTY.So I email the company. A few weeks later I received a call from Whirlpool oustomer service. They sent A&E to repair the same problem: Cost $0. Thank You I hope the problem is fixed and it will last me for many more years.

Faye Wilkerson 10/4/11 10:14AM
I have to say that I am completely disappointed with this Whirlpool Cabrio that we bought just over 4 years ago. We bought this particular machine because it boasted it's large tub in which you could fit a large number of jeans. Unfortunately, it gets all thrown off balance whenever you put anything heavy in there. Towels, forget it!! We had to get a service person to come in to look at it. He told us it'll cost us around $300.00 to fix. Let me say again, this machine is just over 4 years old and of course the extended warranty we purchased, just expired!!! How frustrating is that??
Now I ask, how does a machine that is only 4 years old and that we paid over $1400.00 not function properly??? I will also say that it is not our first machine and that the high efficiency technology is leaving a bitter taste in my mouth. I would rather have an old fashioned washing machine with an agitator over these modern day machines any day!!
Disappointed in Kanata!!

Lina Bascur 8/22/11 6:28PM
If you truly want help from Customer Service, email all of their corporate people and several other representatives in other countries as well as their investors and you will definitely receive a reply. If possible, contact a Mrs. Pumfry at the corporate office. She is wonderful and very willing to help. I asked to be reimbursed for a part that had a recall notice and she is the only one who would help me. I didn't ask to be reimbursed for the service call or the labor because the service company I used was not an authroized repair service from Whirlpool, but she was able to reimburse for the part which is the central computer system for the Whirlpool Washing Machine model WTW6600SW2. I believe corporate's phone number is 866-817-5404.

JT 4/26/11 1:44PM
I have purchased washing machine last year on 18 april 2010 with two year warranty today I register complaint with one of their executive that wash tub is not working they told me that if we find any pin or coin etc in the machine they will charge Rs.100/- with me due to mishandling of machine. But when i purchase the machine there is no such intimation and if we have any trouble during 2 years they have to provide the free of cost service. Even I ask them to give me the contact number of senior person so that I can talk them in this regard first they refuses to give me the number when I insist they told me that supervisor will call you back but around two hours ago no phone call received by them... Before this I have Kelvinator washing machine and during warranty no problem is creating by them as Whirlpool did I am very disappointed while knowing that why should we pay Rs.100/- for service it is also in the warranty period

NIDHI JAIN 2/23/11 11:17PM
I have read all the negative comments about whirlpools service and lack of response to complaints and fortunately my experience has been different. I purchased a Duet washer and dryer last year and 3 months past warranty the washer motor board went. Needless to say I was upset. So much money for such poor quality. After much searching on the web I found several email listings for corporate execs (Not an easy thing to do) and wrote a letter expressing my disappointment with their product quality and sent it off. Within 36 hrs I received a phone call from the executive assistant to Jeff Fettig (CEO of Whirlpool)with an offer to pay half my repair bill. Considering it was out of warranty and they had no real obligation to pay anything I thought that was pretty terrific. So I have to give Whirlpool an A for their response and resolution of the issue even though it shouldn't have happened in the first place.

Anonymous 9/23/10 12:40PM
I just contacted Whirlpool about a serious issue I was having with my propane water heater. I was informed that an upgrade thermostat kit was available at no cost and one be promptly shipped ... To my amazement, the kit arrived within 24 hours ... the installation instructions were easy to follow and the heater now works like new ... Whirlpool's phone service was friendly, informative and infinitely better than any response that I've ever recieved from any other company or service. Thanks, Whirlpool ... you've restored my faith in appliance companies.

kittyqueen 8/3/10 8:42PM
One thing I can say about Whirlpool is there call centers are based her in the good'ole USA. There representatives read, write and speak English fluently. When it comes to appliance companies, let's see which company helps you when your out of warranty, it isn't going to be LG,GE,Frigidaire or any other appliance company. Even if your 6 months out of warranty, WP will still pay for parts and labor, and if you own one of the more upper class brands such as Kitchenaid,Jennair or Maytag they will cover parts and labor up to 1 year out of warranty. Now let's see if your foreign brands will do that!

Appliance Gal 7/16/09 9:16PM

Submit your comment >>
I used to work for Whirlpool as a CSR...here are a few tips : If your unit is out of warranty you will be offered service. If you demand to talk to a supervisor - you are supposed to be transferred, no questions....If you have an out of warranty Whirlpool and expect to be given something, that is not in 9 times out of 10 going to happen.....If you want SOME KIND OF RESPONSE ask for the address of the Whirlpool Executive Team in Benton Harbor and write a letter (they do not take phone calls or emails )... If your unit is 1 year old, you'll be scheduled for service....Call with your Model Number and Serial Number (like the recording tells you) ... and if you are in or out of warranty, be ready to hear the help from the owner's manual or " use and care guide " because that is all the phone people are able to tell you...IT USED TO BE that if you owned any Whirlpool appliance and something happened out of warranty, the CSRs could help you...NOT ANY MORE !!!! They basically schedule service, so know what coverage you have. Oh, and if you have an extended warranty with another company, like Sears or Lowe's or Home Depot - DO NOT CALL WHIRLPOOL - if they schedule you service and you take it - your extended warranty is VOIDED !!!!
JIMTYPES 3/28/12 6:44AM
i would first and foremost say that all of you are a bunch of whiners!!! i mean crimany... do you really think that we are just going to wave our magic wands and get you a new unit like ASAP. i mean common wake up and smell the roses those things break and you all need to realize that things are just not built the way they used to be, but really people wake up and smell the roses!!! y'all are a bunch of complainers thinking that this is going to solve a probelm. i will never buy an over priced item like this.... mabye you should have all though man ge and kenmore are great!!! cuz ( hint: i still have a hot point oven and it works great) not to mention a 20 year old fridge that still runs!!!! so put that in your heads to think about next time you go out and buy an appliance!!!
Annon 9/28/09 9:19PM

Share With Others

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Comparisons

Check out these popular comparisons of Whirlpool customer service versus other companies:

	Whirlpool vs. Bosch
	Whirlpool vs. Frigidaire
	Whirlpool vs. Kenmore
	Whirlpool vs. KitchenAid
	Whirlpool vs. LG
	Whirlpool vs. Maytag
	Whirlpool vs. Rheem
	Whirlpool vs. Samsung

Company Replies

Authorized representatives of Whirlpool can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information

Customer Service
866-698-2538

Whirlpool customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Corporate Office

Locate the Whirlpool corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Get Help Online

Get immediate support for your Whirlpool questions from HelpOwl.com.

Reviews & Ratings

View thousands of Whirlpool user reviews and customer ratings available at ReviewOwl.com.

Whirlpool Manuals

Find free Whirlpool manuals and user guides available at ManualOwl.com.

Company News

Whirlpool Announces 2013 Habitat Builds
The 2013 builds will take place in communities where Whirlpool has manufacturing, customer service and administrative offices. The Findlay, Ohio, build was specifically chosen to help the company's Findlay division mark its 45th anniversary celebration.

If Whirlpool Wants To Go Over Every Wire In My Fridge, They Can Do It ...
But it's true that the family shouldn't have to tolerate beersicles while waiting for yet another appointment from the overbooked service. Other readers have found success complaining to Whirlpool's executive customer service representatives about ...

When Customer Service Isn't Even Half-Baked
Seventy-five dollars? Twenty-one days? Keep in mind, dear readers, that this is the response of Whirlpool's platinum-level customer service crew. This is Whirlpool in charm mode. The Haggler, at least at first, was unable to learn much about this mini ...