Whirlpool Positive Customer Service Ratings - page 2

This is the update on my Apr 20 review regarding the repair issue for my broken Whirlpool dryer incident.

After almost 2 weeks of chasing Whirlpool customer service and a few phone calls with their Service Department Supervisor and then the Complaint Department Supervisor, Whirlpool HK finally was able to resolve the issue for me first by trying to fly in the service part (circuit board) from Europe to replace the damaged one. However, 2 days after informing me of this arrangement, the Complaint Department contacted me nicely to inform me the part somehow could not make it in the near future for the repair. But this time, they were prepared and did their ground works ahead of time, this supervisor, Carson, immediately and very nicely offered to tell me Whirlpool would replace the damaged dryer with another brand new unit of the same model (actually a newer version of the damaged one). The new dryer had just been delivered and the old one taken away.

Although it was not a pleasant experience during the initial stage of this 2-week process, at the end Whirlpool was able to step up and do the right thing for their customers. For this, at least it gives me back some level of satisfaction and loyalty back to this brand. And thanks to those from Whirlpool who were involved in this process and helped to resolve...Because of the way they tried to resolve this issue at the end, I would reconsider to rate it from the previous negative to positive again now.

Bought my Whirlpool washer and dryer in 1982 and I am still using them. Do you think I have got my moneys worth? My repair man can`t believe them keep on working. Hope my next set is this good! Yes,they have had some repair work.

Had an impeller motor fail shortly before the 1-year warranty was up. Customer service was courteous and they said they'd set me up with a local service provider (Columbus, Ohio). Within 2 hours, I got a call from the service company and had an appointment set.

The tech showed up on time, found the problem and replaced the part and took the time to explain a few things to watch for to prevent bigger problems.

I work in field service myself and I couldn't have been more pleased with both the call center and the repair tech. Well done, all.

For those navigating to this site... I will offer a glimmer of hope. Once we reached the Whirlpool executive customer service team we have been treated well. They are replacing the "lemon" refrigerator and doing their best to make things right. I relate to the frustration of those expressed below in the sense that it was a bad experience working through the regular customer service channels... but once you reach the executive department they do honor their warranty and take care of you.

I wanted to say Thankyou for the excellent service I recieved from you customer service department this week. They understood the seriousness of my problem and the outcome was what I had hoped for. I will definitely consider a whirlpool appliance in the future when needed.

We had a problem with a Whirlpool refrigerator that we bought from Lowe's in Anaheim. Customer service that we received from Lowe's could not have been worse. Customer service that we received from Whirlpool could not have been better.
A one year warranty from Whirlpool against defects, and a defect, came with the refrigerator. Setting the temperature in the fresh food section to the proper level was nearly impossible. We did, however, find an unconventional spot on the dial where the temperature was unstable but would stay between 34-42 degrees. Far from ideal but the food was not freezing nor spoiling. The thermostat was obviously defective.
The situation was not urgent so we were lax in reporting it and did not do so until shortly after one year from date of purchase. The warranty does not require that any defect be reported within one year so I wrote a letter to the store manager, Mr. Mark Wiser. He failed to respond - not even a phone call.
After waiting 30 days for his response, I sent a letter to Lowe's corporate offices.
The response basically was,"Don't bother us, if you have a complaint, send it to Whirlpool."
My thoughts were that, we bought the defective refrigerator from Lowe's so Lowe's should fix the defect and recover its expenses from Whirlpool. Discouraged, but after some hesitation I did, nevertheless, write to Whirlpool. Ten days later we got a phone call from Whirlpool and two days thereafter their repairman came and replaced the thermostat. Now that's customer service!
A fundamental difference in customer service between Whirlpool and Lowe's is apparent from the fact that Whirlpool monitors this website and invites those with a complaint to call so it can review the matter. I see no evidence that Lowe's even knows that this website exists.
Lesson learned: If you need a new appliance, consider Whirlpool but, whatever you buy, don't buy it from Lowe's.

I just purchased a whirlpool glass and stainless steel range hood, model #GXW653DXS. The whirlpool logo looks like it has been glued on the top center of the chimney. Can this be removed successfully? It takes away from the beauty of the hood. Nothing against whirlpool. It was not on the model in Brandsmart.
Amber

I have had my Whirlpool Washer and Dryer (front load) Duet Steam since 03/09. I used the extended care twice. The first time, a dime had somehow slipped into the pump. The repairman was prompt, clean and knowledgeable and completely fixed it in 30 minutes. The second time the door was not closing. That was a fix of removing some soap residue and D-W40. Hahaha. I think he checked something on the dryer for me as well and all was fine. I just renewed my extended plan for 5 more years and added my other appliances. I don't usually write a review, but wanted to add that I have had Whirlpool Appliances since the 1970's and never had major issues with performance or repair.

I purchased my Whirlpool Convection Range in August 2012. On December 6, 2012 the inside glass door on the oven shattered. It sounded like a bomb going off. The Safety Department at Whirlpool said it would be Monday before anyone could come out. I said NO they needed to be out the next day. They gave me a list of numbers to call and a very nice service tech fit me in. The glass needs to be replaced,but I am contacting the Manager of the store i bought it from and am asking for a replacement. Will let you know how it goes. I think the response I received was done so fast because I was injured when the glass shattered.

We purchased a Whirlpool Cabrio washer and dryer in 2008 and now it is displaying the notorious F1 error code. I searched on the internet for solutions and options, called repair places, and have pretty much just been dealing with the annoying steps we must take to make it work. I really didn't want to purchase a new washer and dryer so instead I called Customer Service. I spoke with a very nice lady named Gloria who quickly gathered my information and model and serial numbers and went to work for me. They are fixing my washer at no charge and have even scheduled my repair 2 days from now!! I'm guessing it was part of a recall but I'm so glad I called! My one suggestion is to be pleasant when calling these Customer Support lines. They are far better to work with this way and definitely more willing to go the extra mile to help you! Best of luck to everyone having appliance issues. My GE fridge is terrible and I'm hoping I can get some good service for it now!

i had issues with my gas hot water heater, the pilot light went out. i replaced the thermocouple and the water heater was working again. bur for a short tome and quit again. so i called the tech center and the lady gave me two things to check. the flame vent and heat sensor. cleaned the flame vent and reset the sensor and water heater working now. Again thanks for the great after the sale service.

Spoke with Kylee in Tennensee after replacing the control board in my whirlpool double oven about how to reprogram control board to oven size and how to reset the clock. Had me up and going in less than 5 minutes! When you call make sure you have your model number and serial number already written down. This will speed the process. If you're lucky you'll get a good old southerner from Tennessee when you call. I was very pleased with my customer service.

I just got off the phone with a lovely rep. in Tennessee. She was delightful. Though my Cabrio washer is 4 years old, and needs an expensive part, she got permission to send a technician out to the house to bring the part and repair the machine, free of charge!
I didn't know what to expect when I called, based on the negative comments, but I still spoke kindly to her and told her my situation. She resolved my issues in spades! I am renewed in my faith in customer service!

I had to wait a long time (about 30 minutes) for a representative, but I was completely blessed by getting Crystal. She was super friendly and helped me with my situation. Thanks Crystal! Fantastic job!

i read all these negative comments on the board. i cant speak to your experiences, however, Cole at the service number was AWESOME. Friendly, courteous and prompt. Thank you Cole and SOMEBODY GET THIS GUY A RAISE!

I purchased as duet steam washer 9/16/2010. The rear bearing went out 3/19/2012. Out of warranty. Called Whirlpool with the problem. I was treated royally and received replacement parts 3/17/2012. I recommend them.
Joe

I was so satisfied with the results from Whirlpool Company ,Elaine from customer care ,was a great help ,got me in contact with A&E factory service,Rocky came out repaired my stove & I'm back cooking & baking again ! I bought Whirlpool again ! the last washer &dryer I had lasted for Years with no problems for 12 yrs,Whirlpool is a very reliable company,it was the installation person from Lowes that caused the problem.

We had a problem with a Whirlpool in door Ice maker and hopefully it hs been fixed this time.The unit #is 0008206. The Technician 0543173 order #40522897. This Technician was very thoroughand careful with respect to his surroundings and expedient in his work. We are very pleased with his work.

I needed service on my washing machine. Problem solved within 3 minutes. Technician will be coming to my house tomorrow. Super Easy. Super Fast.

On Saturday, my 3 year old Duet washer started roaring loudly during the spin cycle. Bill with A&E arrived this morning exactly on time, at 8am of the 8-noon window, and confirmed the tub bearings were out. He gave me a parts quote of $1151 and collected his $129 flat fee. He suggested I call Whirlpool customer care about my problem.

Thoroughly pissed, I called the 800 number in the owners manual and started the dreaded voice prompt process. I was quickly connected to parts and explained to the person I was going to scream loudly about my problem and to please connect me to someone to scream at. She did. Within 5 minutes, I was connected to Amanda whom politely asked about the product and problem. She apologized for my troubles and said parts would be sent, but I was responsible for labor (my $129 flat fee from A&E). No screaming. No cussing nor gnashing of teeth. Just fast, friendly, FANTASTIC service!!!

Thank you Bill at A&E, Amanda and Whirlpool for standing behind your product and taking care of your customers!!

After waiting almost 20 minutes I told the customer service rep what my question was and she knew the answer and immediately I waas off the phone...

I just called Whirlpool to ask a question about my washer and was on hold only 11 minutes. The lady that helped me was very nice. Answered all my questions.

I purchased my whirlpool cabrio washer and dryer in nov 2007.I was trilled to finally have a new set. But in 10-2010 I started having trouble with my washer. The repair man it would cost $400 to fix it after researching I found out about several others had same problem and so I called Whirlpool and they sent A&E to fix it cost $0. Then seven monthes later the same problem Whirlpool says NO WARRANTY and A&E said NO WARRANTY.So I email the company. A few weeks later I received a call from Whirlpool oustomer service. They sent A&E to repair the same problem: Cost $0. Thank You I hope the problem is fixed and it will last me for many more years.

I have to say that I am completely disappointed with this Whirlpool Cabrio that we bought just over 4 years ago. We bought this particular machine because it boasted it's large tub in which you could fit a large number of jeans. Unfortunately, it gets all thrown off balance whenever you put anything heavy in there. Towels, forget it!! We had to get a service person to come in to look at it. He told us it'll cost us around $300.00 to fix. Let me say again, this machine is just over 4 years old and of course the extended warranty we purchased, just expired!!! How frustrating is that??
Now I ask, how does a machine that is only 4 years old and that we paid over $1400.00 not function properly??? I will also say that it is not our first machine and that the high efficiency technology is leaving a bitter taste in my mouth. I would rather have an old fashioned washing machine with an agitator over these modern day machines any day!!
Disappointed in Kanata!!

If you truly want help from Customer Service, email all of their corporate people and several other representatives in other countries as well as their investors and you will definitely receive a reply. If possible, contact a Mrs. Pumfry at the corporate office. She is wonderful and very willing to help. I asked to be reimbursed for a part that had a recall notice and she is the only one who would help me. I didn't ask to be reimbursed for the service call or the labor because the service company I used was not an authroized repair service from Whirlpool, but she was able to reimburse for the part which is the central computer system for the Whirlpool Washing Machine model WTW6600SW2. I believe corporate's phone number is 866-817-5404.