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Windstream

Customer Service Ratings and Comments

Windstream is ranked #43 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 64.80 out of a possible 200. This score rates Windstream customer service and customer support as Disappointing.

NEGATIVE Comments

6 Negative Comments out of 8 Total Comments is 75.00%.

POSITIVE Comments

2 Positive Comments out of 8 Total Comments is 25.00%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • Your company is very poor because you
    were suppose to get the new phone books out
    in December 2009 for Carlsbad,NM and you
    delayed it until the end of February and
    I still have not seen a new phone book and
    now I am thinking about getting a petition
    to get your company run out of Carlsbad,NM
    or turning you over to the B.B.B.

    Anonymous 3/6/10 2:03PM

  • very dissapointed in service, had internet for 1 day then the router failed, must have talked to 20 different people all saying they were taking care of it, one person would tell me one thing and then after a couple days of waiting i would call again and a different person would say that the first one didnt say that and then they would say somthing else finally i had them disconnect me and i will go with someone else.. very poooooor service.

    formerwindstreamcustomer 2/8/10 10:13AM

  • It Took 4 people to Install my dish. The 1st 3 DISH employees all had lame excuses not to climb a ladder to put a dish on top of my house - 2 stories. One said all of his equipment was faulty - but he never tested any of the equipment in my home; One said he could not install the equipment because we were down one TV (had 3 of the four) needed for the install, and One said that he could not install the equipment because it was raining. I made sure the TV that blew up was replaced for him but rain blew the third installation date. He told me that I did not need the 4th set for the install. The 1st two guys also told me that all DISH’s equipment was refurbished, thus unreliable, and I would not be getting new equipment. This did not make me feel good about the company. All TV's, accept for one, were each getting a receiver, so the fourth guy did not see why that was a problem (3 or 4 TV’s)...and he had worked on the rainy day....guess that was because he was a subcontractor (NOT a DISH EMPLOYEE). Then when all was installed the price Windstream quoted me for HD 49.95 was now 62$. What? DISH claimed that was their regular price and did not know of the price I was quoted by Windstream in their bundle. They should not have other companies selling for them if they will not stand behind the prices quoted by them. Now I am told that I can just have it all ripped out at my own expense if Windstream does not pay the difference. Windstream will get back with me in a week. I plan to have it ripped out if the difference is not paid just on principal! And, I will not pay for this, since I was told 49.99 and did not sign a contract agreeing to more. I talked to your customer service (DISH & Windstream), and they only served to frustrate me further. I plan to post all of this on the net under horrible experiences with DISH NETWORK & Windstream! Seems I am not Alone. Windstream refuses to give us a tape of the call with their rep. and says we can just break the contract with DISH - and pay the fees to do so. They know they are in the wrong but won't do what is wright. These companies are bad news!

    Mrs.K. 2/3/10 3:06PM

  • Don’t believe the quotes that DISH or WINDSTREAM give you in their bundles. They will give you a low quote, tell you that you will get a DVR, 4 rooms in HD, and once it is all installed and you are under contract…here come the hidden costs that nobody told you about. They will charge you an extra - $10 for the HD, and $7 for each receiver and DVR. So your total each month will be at least $24 higher than they quoted you, but now you are locked into a two year contract and screwed. Stay with cable. No contracts!

    Deceived 2/3/10 2:54PM

  • I have phone wire on ground between two junction boxes.It is used as a jumper wire. Wire is on ground for 100 yards.We have to drive our vehicles over the wire.As you can imagine not good.My computer now has a problem staying connected.The technicians even dont understand why it is not being fixed.This wire has been on ground for a year and half.We have called many times no resolution.Personally Im fed up,I want resolution. Thank you Windstream

    Anonymous 1/9/10 2:25AM

  • Windstream customer service sucks. My DSl and Phone have constant issues . The phone has static everytime it rains. Last month they billed me for a service call and stated the issue was in my home. It was not. The service tech showed up whenever he felt like it. never called and left a note taped to my garage. Try to get them to have a supervisor call you. It will never happen. I have called the Ombudsman line so many times that we should be family!

    Anonymous 12/23/09 10:47PM

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  • I want to tell you that I just got off the phone with an excellent guy named Robert, N9932075, that walked me through my problem with my internet.
    I have called previous times and get women who absolutely don't know what they are doing. One time the a gal had me in tears. Another time a gal said my problem is in my computer. WRONG,,,,it was not my computer. Had to hang up from her and tried again to get assistance. A gal answered and I ask if I could speak to a man about my computer problem. She said "No, you have to hang up and dial the number and maybe a guy would answer." Is this the right thing I should have done, because I asked for the supervisor and the gal said that person was unavailable.
    Thank Robert for me for the great service he gave me tonight.

    Bonnie 3/9/10 6:36PM

  • I occupy a construction trailer on a job site in Brookville,PA.
    I was having problems with the DSL and contacted Windstream. They had a tech on site within 4 hours. They were here off and on for two to three days trying to solve the problem. They ran tests and kept in constant contact with me as to how things were coming.
    They worked diligently until they resolved the problem. As I said they have contacted me many times to make sure everything was working as it should!
    The techs were all very friendly,helpful and concerned!! It is so nice to see a company that still has old fashioned values when it comes to customer care!!!
    Thank you so very very much .
    Thom Miller GD&F Engineers

    Anonymous 2/4/10 11:23AM



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Customer Service
888-292-3827
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