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Windstream

Customer Service Ratings and Comments

Windstream is ranked #72 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 55.00 out of a possible 200. This score rates Windstream customer service and customer support as Disappointing.

NEGATIVE Comments

36 Negative Comments out of 45 Total Comments is 80.00%.

POSITIVE Comments

9 Positive Comments out of 45 Total Comments is 20.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • Windstream has very poor customer service regardless of your reason for contacting them.

    Anonymous 9/2/10 1:17PM

  • Ohh wow, I wan something so simple!! I end up talking to what sounds like a ghetto girl. Can barely understand her and she definitely doesn't understand her job. Constantly put on hold. Hopefully this phone call will end someday and hopefully she will accomplish what I ask. Where do they get these people?

    jag1674 9/2/10 11:20AM

  • Dear Windstream.com, MCI WORLDCOM, Telecom USA (a Verizon company) The Federal Communications Commission, and Kentucky Public Utilities Commission.
    Being on a limited, disability, income, It seemed logical to sign up with Windstream for a bundle pack of phone & internet services. Well when I moved on 7/01 (after letting my local rep know) they completely changed my account & phone number Instead of just transferring the service(s) to my new address. .For the past 2 months I have been calling and emailing Windstream to ask them why I am now getting 2 bills.completely different and the payment made were not shown or recorded. Only to be told that: they never turned the old account off, in fact they left the service on for the new tenant at the old address. Even though I had set up a C.A.P.P. pin to prevent slamming; I got slammed by both TELECom USA (a Verizon Company) & MCI Worldcom. I now have a bill for $400.00+ to send to the F.C.C. & The State P.U.C.
    They created a completely new account by saying that: they had to; in order to waive the transfer fees, because my account was less than 6 months old. At the same time, I also lost my lifeline discount for another 2 months to resubmit the required paperwork again. It took them 3 months to apply it on the account in the first place. Does that sound ethical or professional? It does not seem to me that they intend to keep many customers for a lifetime. You know a person who has had brain injury cannot and should not have to take that kind of stress.
    Sincerely, Deborah DeVries
    Ruby1DSD@windstream.net

    ruby1DSD 8/31/10 2:09PM

  • I am reaching the point of total frustration. I had alltel service, and still a member when they switched to windstream. My desktop was having a problem contecting b/c of wrong ip address. So, I called and they fixed it; we changed providers, and now back in the hands of windstream.

    I cannot connect again b/c of an ip address issue, and now I have to sign up for tech help or pay one time fee for someone to tell me how to fix this problem. I signed up, and now can't use service for 24-48 hours. UGH!

    I have spent hours online searching, and a family member is an IT person, he has told me they must release additonal addresses for me to use more than one computer, although he wasn't fimilar with the gateway. I love the service on my laptop, but why can't a tech help me.

    When my service was installed the tech didn't have a box, so I would have to hook it up myself. GREAT! That has become a mistake, when I could have had a "free professional installation service" what a CROCK!

    Let's see if they'll prorate my service since I have been unable to use it effectively. DOUBT IT! Hope I am happier tomorrow about this company. Ready to go back to VERIZON!

    brandy0611 8/25/10 8:14PM

  • If you live in Texas beware of Windstream's claim of needing a second line if you have DSL. Windstream claims the FCC requires this second line and if you don't take it then your DSL will go up $20.00 per month. Windstream's solution to this issue is to offer you a second value line (that meets FCC regulations)for $10.00 per month that will be credited to your DSL (optional charges. What Windstream DOES NOT tell you is that you will be paying appr $4.00 a more in taxes each month because Windstream charges the $10.00 to your basic summary before it credits the optional charges.

    Windstream informs me that it has no control over taxes even though the company assured me that I would not have to pay one cent extra because of the FCC regulations.

    Sounds to me like Windstream is working with taxing entitites since it is unable to "adjust" accounting procedures on its bill!

    Sick of Greed 8/24/10 5:53PM

  • Worst customer service I have every experienced. Months with cable service problems, cannot get them resolved. Cannot talk to a real person. Very unhappy with their company service.

    TFlan 8/21/10 9:37AM

  • I HATE WINDSTREAM MORE THAN ANYTHING ON THE PLANET!!!!!! I lived in a big city for several years and moved to the country. I expected slower internet and was willing to make that sacrifice to move to the country. WOW was I surprised...I went from 15Mb/s to 1.7Mb/s. That's not the issue...HELL I can't even get 700kbs from these idiots even after they told me to increase my package to 3Mb/s...yes even after THOSE IDIOTS to told me to increase my package. Additionally, the service just DROPS 10 to 15 times a week. They've been here...no luck in fixing it. The tech told me to drop my package back to 1.7Mb/s to see if that helped...NOPE...No luck. I just found out Roadrunner is now available where I live...THANK GOD! I hope Windstream burns...they are the WORST I have EVER dealt with in my life.

    NSANE1 8/15/10 6:38AM

  • Windstream is the WORST!!!!!! For starters they are the only company that offers service in my area. When I ordered the service I got sent a router that I didnt ask for, then after I return it they want me to pay for it because I didnt put a tracking # on it well i say if you would have never sent it to me in the 1st place this wouldnt happen. Then I get that fixed and MAGIC my router crashes 2 days later hum odd IDK my service always drops me and they tell me its my computer ALL 3 off my lap tops think NOT! Then my next bill they are charging me my new router and dmy old and tell me that is correct I was on the phone for an hour before they told me I was right oh look this girl can do math windstream so if they r ur only choice like mine then look at your bill cause they will rob you

    bentover 8/13/10 4:59PM

  • wINDSTREAM IS THE WORST COMMUNICATIONS COMPANY I HAVE EVER USED. IN 2010 I HAVE LOST AT LEAST 4 BUSINESS DAYS BECAUSE OF RELIABILITY.THEY SEND OUT PEOPLE THAT DON'T KNOW WHAT THEY'RE DOING BECAUSE THEY ARE FROM THE WRONG DEPARTMENT. YOU STAY ON HOLD FOREVER AND THEN THEY DISCONNECT YOU. THEY SHOULD BE RANKED THE LOWEST SERVICE RATING AVAILABLE.

    Anonymous 8/4/10 11:40AM

  • I had my phone bill and dish bill put together thinking this will save time and a check in the mail, but did I get a shock they did not tell me they were going to make a change. They started taking away channels I had 250 but was wacked down to under 175 the were playing big brother telling me what I can and can not watch just who do they think they are. I told them to cahnge it back and was told it may take amonth or so to do so. Now if they can move in and change it that day when the bills were put together then why does it take so lone to put my 250 channels they took from me back that day. Playing big brother I would and do want to see what law they used to regulate what I WATCH who are they to do this. This not U.S.S.R or China it's America or it use to be

    Dave 8/2/10 10:12AM

  • Windstream is horrible. They disconnected me by mistake. When I called in they said they would restore the service within 3 hrs. at no charge. Wow! Isn't that nice of them to not charge me a reconnect fee when it was their error. The employee was rude about it, too. I don't think their calls are being recorded. The lousy DSL internet service is crappy, too!

    Avaj 7/29/10 10:06AM

  • Their customer service is absolutely the worst of any company I have ever dealt with. Do not use their services unless you are a glutton for punishment.

    Anonymous 7/23/10 2:49PM

  • Worst customer service idiots ever when you call breakingWindstream. Kill yourselves and do the world a favor.

    Harvey Wallbanger 7/19/10 9:05AM

  • We referred our daughter to get a windstream bundle. Because she forgot to tell the installer at the time of installition you refuse to give us a referral fee. that is no way to treat a loyal customer, and not the way to keep them. Fifty dollars is not alot of money to make a customer happy as oppossed to fifty dollars making a customer unhappy. Linda D Collom

    4adancer 7/13/10 2:06PM

  • Windstream is the worst customer service company I have ever to deal with. Have tried to get my internet speed up to par for what I am paying for. They lie like dogs, have promised repeatedly to come out and work on my problem NEVER SHOWED NEVER CALLED OR ANYTHING.Do not care about there customers they just want our money and thats it. If my company was run like Windstream I would have been out of buisness long ago. However I still know what customer service is.

    Newtonsbkb 6/25/10 7:01PM

  • Windstream hosts my website. Gee, most of the time, my website is unavailable. A site I maintain for others who use it for their e-business is also down all the time.
    Their support is non-existent. It is a pain to be forced by their poor service to have to move everything to another hosting service. Windstream sucks, and like many others I don't see how they even stay in business.

    angry customer 6/25/10 10:20AM

  • We have had Alltel then turned to Windstream for the last 18 yrs. This is due to the fact that NO other carrier can give us service due to this bidding on coverage areas.
    We have always had major issues with phones not working after any kind of storm. I have to repeatedly contact repair service. Since going to Windstream they are offering DSL up to the next door neighbor, but will not extend it to us. we are sitting about 300 ft away from them.
    I have had this reviewed numerous times and still no resolve.
    So as a last resort I tried to get the DSL thru another company. Everyone that could get to us is unable to because of this service area bid.
    I think is sucks that you will not provide the service and yet you still block anyone who is able to give it.
    To me this is not the way to run a business. We should be able to go thru another company is yours is UNABLE OR UNWILLING to accomidate your customers.
    Get with the program. How can you keep running a business so shoddily.

    grumpyinmo 6/6/10 1:36PM

  • I signed up with Windstream where it was promised me a $59.99 / month + $13.65 for 4 months installation. I also was told of a $50.00 rebate to send in the next bill. I received my bill today demanding the $50.00 now, so I called them to find out why. The following was the response from Windstream Customer No Service. " I am sorry you must have misunderstood, you need to go online to apply for the rebate". I asked them why because the coupon told us to send it in with the bill. (Windstream)" Oh you must have gotten an old coupon...you need to go online to get the credit". I told them ok then will I get the credit? (windstream) "probbly in 6 to 8 weeks, but you MUST send in the new full amount to get the other coupon credit". My advice to anyone out there..STAY AWAY FROM WINDSTREAM..... We are planing to fire them.

    pcinstaller 6/4/10 10:05AM

  • Windstream, I am happy with my phone service and occassionally I get a call asking if I'd be interested in new plans or purchases. Your representatives are always courteous. Even when I don't want to change anything, I have no problem with the calls. But...

    The other day I had a windstream representative come to my door to sell a plan. The man was nice enough, he wanted to know what services I had, but I did not want someone at my door trying to sell me anything or asking about my business. In this day and age, people are cautious enough with their information over the phone and through email. It made me uncomfortable to say the least. Please quit sending people door-to-door, or at least to my door.

    barbqmouse 6/3/10 3:08PM

  • I have been repetedly trying to get the broadband service i was promised since March 2010. Its June 2010 now, just called windstream and told them i refuse to pay my bill due to the horible service. They didnt even try to correct the issue, or keep my business. They just let me terminate my service and would not eliminate the remaining bill they say I owe them for the horrible service I recieved. What happend to good customer service? They obveously do not care about their customers.

    R.Hilger 6/3/10 12:39PM

  • I have been without home phone service and internet for 6 days now!! I have called customer service several times with no satisfaction!! All the agent will say is,"it has been reported and the techinican will come out and check your complaint!!" All I want is a working phone and internet..And I pay for both!!

    steph1 5/19/10 9:58AM

  • I am very disappointed with broadband tech support. Your representative was very very rude, would not listen to my problem and his repeated statement was your area is a "best effort" service area. The lines are very poor and a rain shower will take broadband down. No attempt made by the rep to listen to me.

    Looking for another provider 5/18/10 5:48AM

  • Called Windstream to see if high speed was available for me.My neighbor 1 house down just got it.I had a representative named Kelly from the Atlanta call center{18005011754}.SHE WAS ABSOLUTELY RUDE.I dont even believe that she checked to see if i could get it.Her responce was a second after i asked the question.The service man that put it in for my neighbor told him that the whole neighborhood would be able to get it now and she had a smart mouth response to that too!!I finally just hung up.I will be looking for another phone company to switch to.Vonage or anything would be better that the lack of service i am getting now and the rudeness of the represenatives that they have.

    in need of high speed 5/12/10 1:24PM

  • I have had problems with my home phone and DSL service for a week now. I am trying to disconnect my service now, and I have called twice...no one answers! Been on hold now for over 18 minutes and still no one will pick up. I will not hang up and try again, not unless it goes over 30 minutes...plus I can't call from home so I have to stay on hold at work. UGHH!

    ewad6 5/7/10 3:11PM

  • Your service sucks. I have tryed to contact you because I am disconetting from Dish network and it is impossible to speak with a live person. Your computer can't hear my phone which is serviced by your company. Please have a live person contact me asap
    Your dish has been removed from my house and you need someone to get here and fix the dam thing.

    Anonymous 5/5/10 7:54AM

  • very poor customer service. how can you be a "service" company and be closed for service on Sundays? even clecs should have a human or at least a answering service.

    bruce scott 4/25/10 12:37PM

  • How can a company with this many complaints and bad service stay in business?
    I suggest everyone call there State office of the Public Utilities Commission (PUC) and file a complaint. If they receive enough of them hopefully Windstream will be forced into good service or disbanded.

    Anonymous 4/24/10 6:59AM

  • I had WindStream for a little over a year, and I am very dissatisfied with them. First of all, they do not tell you in the beginning that if you have your service turned off at the beginning of the month that you will still have to pay for the remainder of the month. I paid for half of a month that I did not even have service for.

    Second (before I had my service disconnected), I had a problem with the phone calls being unclear and I asked them if they could fix it. They could not fix the problem remotely, so they told me someone would have to come out and look at it. They told me that if it turned out to be a problem on my end then I would be charged $75.00, and to avoid that fee I could get the protection plan for $20.00 initially and then $4.99 a month thereafter. They told me that I could cancel the protection plan at any time and that it would cover any repairs to my phone line. She made me think that I would only be charged for repairs on my end. However, they did not tell me that I would be enrolled in this plan for a year, and that if I canceled before the year was up then I would be charged a prorated charge. I have already paid $20.00 and now they say I owe them $60.00 for canceling before the year was up. I should have just paid the $75.00 in the first place. The sad thing is that the repairs ended up being a problem on their end and they just told me that they charge for repairs whether it is on their end or on mine.

    So, I see that as WindStream cannot guarantee their service to work properly and in turn they make us pay for their faulty lines or service installations. I could understand paying for repairs that are on my end, but having to pay for problems on their end too is ridiculous. If they would have told me that beforehand then I would have went with another service. I have never had the problems with a phone service as I have had with WindStream. They are not completely honest since they leave these little, but very important, details out. If you do not know to ask these questions then you are left in the dark and charged hidden fees.

    Anti-WindStream 4/3/10 8:29AM

  • I have tried to transfer my home phone number to my comcast digital phone service. I have called numerous times and have spent the better part of 2+ hours on the phone (mainly on hold) just to be told that comcast cancelled the transfer of number. I know this to be false because the comcast technicians called from my home to verify the transfer. Of course, they were on hold for a half an hour to only be told that they Windstream recalled the order. So I have phone service with a temporary number that no one knows, and when I asked Windstream to forward my calls to the temporary number, they told me that they were not sure when they could do that. I HATE WINDSTREAM.

    jkdixon 3/31/10 2:37PM

  • Windstream employees doesn`t have a clue what the hell they are doing! Forget calling the 800 number they just pass you onto someone else who is clueless...

    Anonymous 3/23/10 6:56AM

  • Your company is very poor because you
    were suppose to get the new phone books out
    in December 2009 for Carlsbad,NM and you
    delayed it until the end of February and
    I still have not seen a new phone book and
    now I am thinking about getting a petition
    to get your company run out of Carlsbad,NM
    or turning you over to the B.B.B.

    Anonymous 3/6/10 2:03PM

  • very dissapointed in service, had internet for 1 day then the router failed, must have talked to 20 different people all saying they were taking care of it, one person would tell me one thing and then after a couple days of waiting i would call again and a different person would say that the first one didnt say that and then they would say somthing else finally i had them disconnect me and i will go with someone else.. very poooooor service.

    formerwindstreamcustomer 2/8/10 10:13AM

  • It Took 4 people to Install my dish. The 1st 3 DISH employees all had lame excuses not to climb a ladder to put a dish on top of my house - 2 stories. One said all of his equipment was faulty - but he never tested any of the equipment in my home; One said he could not install the equipment because we were down one TV (had 3 of the four) needed for the install, and One said that he could not install the equipment because it was raining. I made sure the TV that blew up was replaced for him but rain blew the third installation date. He told me that I did not need the 4th set for the install. The 1st two guys also told me that all DISH’s equipment was refurbished, thus unreliable, and I would not be getting new equipment. This did not make me feel good about the company. All TV's, accept for one, were each getting a receiver, so the fourth guy did not see why that was a problem (3 or 4 TV’s)...and he had worked on the rainy day....guess that was because he was a subcontractor (NOT a DISH EMPLOYEE). Then when all was installed the price Windstream quoted me for HD 49.95 was now 62$. What? DISH claimed that was their regular price and did not know of the price I was quoted by Windstream in their bundle. They should not have other companies selling for them if they will not stand behind the prices quoted by them. Now I am told that I can just have it all ripped out at my own expense if Windstream does not pay the difference. Windstream will get back with me in a week. I plan to have it ripped out if the difference is not paid just on principal! And, I will not pay for this, since I was told 49.99 and did not sign a contract agreeing to more. I talked to your customer service (DISH & Windstream), and they only served to frustrate me further. I plan to post all of this on the net under horrible experiences with DISH NETWORK & Windstream! Seems I am not Alone. Windstream refuses to give us a tape of the call with their rep. and says we can just break the contract with DISH - and pay the fees to do so. They know they are in the wrong but won't do what is wright. These companies are bad news!

    Mrs.K. 2/3/10 3:06PM

  • Don’t believe the quotes that DISH or WINDSTREAM give you in their bundles. They will give you a low quote, tell you that you will get a DVR, 4 rooms in HD, and once it is all installed and you are under contract…here come the hidden costs that nobody told you about. They will charge you an extra - $10 for the HD, and $7 for each receiver and DVR. So your total each month will be at least $24 higher than they quoted you, but now you are locked into a two year contract and screwed. Stay with cable. No contracts!

    Deceived 2/3/10 2:54PM

  • I have phone wire on ground between two junction boxes.It is used as a jumper wire. Wire is on ground for 100 yards.We have to drive our vehicles over the wire.As you can imagine not good.My computer now has a problem staying connected.The technicians even dont understand why it is not being fixed.This wire has been on ground for a year and half.We have called many times no resolution.Personally Im fed up,I want resolution. Thank you Windstream

    Anonymous 1/9/10 2:25AM

  • Windstream customer service sucks. My DSl and Phone have constant issues . The phone has static everytime it rains. Last month they billed me for a service call and stated the issue was in my home. It was not. The service tech showed up whenever he felt like it. never called and left a note taped to my garage. Try to get them to have a supervisor call you. It will never happen. I have called the Ombudsman line so many times that we should be family!

    Anonymous 12/23/09 10:47PM

  • Submit your comment >>
  • Maria (74658) was wonderful, she was kind amd ;ong suffering with someone who didn't really understand what they were doing. She's a good woman. Thanks for the help.

    Anonymous 8/28/10 2:48PM

  • could you please tell me how much it would be to change my home phone number to a unlisted number. we are 79 and 80 yrs old and all these calls from 730 am until around 9pm is getting on our nerves, unknow name,unkown number,politcal,people wanting donations, also I am hard of hearing is there anything I can put on my phone so I can hear better. your service is great,my internet is super and your customer service has always been very pleasent,

    Anonymous 7/27/10 6:46PM

  • With the many large business that I have had to deal with they are one of the few that overall seem to be good!

    Anonymous 7/9/10 8:19AM

  • I've had pretty good tech support from them. Obviously, some are better than others. I do agree with the one comment, the men seem to know how to fix your problems a little better then the women.

    The last tech that I talked to was named Patrick Harkens (not sure on the last name). He was very polite and helped me solve a problem that I was having with my wireless connection. He did all the troubleshooting and found nothing wrong. He then asked me if I had a wireless phone, which I did. He told me to pay attention to my wireless connection when I get or place a call and see if they seem to coincide.

    We ended the call and I did just that, and sure enough, that's when I was dropping my wireless connection. I did what he suggested, upgrading my phone to get out of the 2.4ghz range and sure enough, that was the problem.

    I only wish that I could get back a hold of him and thank him for the advise.

    June N. 6/23/10 7:16PM

  • I am Wendy from Ohio, and, I just had tech support from first Mario, and, then Lee Rey, who helped clear up a problem with my internet connection. It was fixed as rapidly as possible, and, both were kind, responsive, and, totally helpful. Very good phone assistance, and, patience with a somewhat frustrating problem. Very professional employees. Thank you.

    Anonymous 6/20/10 10:16AM

  • 06/18/10
    La Fayette, GA.Ever since Altell was replaced by Windstream, my wife and I have had excellent service. The response times, when we had to call, have always been good, the customer service representatives helpful, and the field reps knowledgeable and professional. Yesterday we had a glitch on a service order, in moving services from one of our two lines to the other. We contacted customer service and Sandra Traynum stayed on the line with us until the problem was solved. Thanks Sandra. On a scale of one to ten we give Windsteram an eight and this is only because we have not experienced all of the services that Windstream has to offer.
    Thanks Again,
    Sharon and Greg Wood

    Anonymous 6/18/10 1:42PM

  • customer service was very nice and helpful to answer all my questions.every thing that i asked she would answer all questions she was also very curious.she done a very good job at customer service and i was just letting you know that she fixed every problem.thank you for your kindness. good job to Asia Faulk

    rose4907 3/15/10 6:20PM

  • I want to tell you that I just got off the phone with an excellent guy named Robert, N9932075, that walked me through my problem with my internet.
    I have called previous times and get women who absolutely don't know what they are doing. One time the a gal had me in tears. Another time a gal said my problem is in my computer. WRONG,,,,it was not my computer. Had to hang up from her and tried again to get assistance. A gal answered and I ask if I could speak to a man about my computer problem. She said "No, you have to hang up and dial the number and maybe a guy would answer." Is this the right thing I should have done, because I asked for the supervisor and the gal said that person was unavailable.
    Thank Robert for me for the great service he gave me tonight.

    Bonnie 3/9/10 6:36PM

  • I occupy a construction trailer on a job site in Brookville,PA.
    I was having problems with the DSL and contacted Windstream. They had a tech on site within 4 hours. They were here off and on for two to three days trying to solve the problem. They ran tests and kept in constant contact with me as to how things were coming.
    They worked diligently until they resolved the problem. As I said they have contacted me many times to make sure everything was working as it should!
    The techs were all very friendly,helpful and concerned!! It is so nice to see a company that still has old fashioned values when it comes to customer care!!!
    Thank you so very very much .
    Thom Miller GD&F Engineers

    Anonymous 2/4/10 11:23AM



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