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World of Warcraft

Customer Service Ratings and Comments

World of Warcraft is ranked #35 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 69.76 out of a possible 200. This score rates World of Warcraft customer service and customer support as Disappointing.

NEGATIVE Comments

7 Negative Comments out of 11 Total Comments is 63.64%.

POSITIVE Comments

4 Positive Comments out of 11 Total Comments is 36.36%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • I've been a fairly avid, if not so good, WoW player for close to four years. Like a lot of companies (Lenovo, anyone), they don't want to be contacted by phone for anything but sales matters.

    Blizzard's in-game and email tech support has greatly improved over the past few years, but getting to talk to a real live human is well nigh impossible, by design, I'm sure; and the response time for any customer support issue tends to be several days, even as a subscriber is being billed (OK, only ~$.50USD/day) for the time an account is malfunctioning.

    WoW is a great game when things go well, and they usually do, but when your account gets swiped or something fails to work in game, they always blame the user and are about as good at providing friendly tech support as Micro$loth is.

    Anonymous 11/13/09 9:14AM

  • Seems you can't cancel the account even though you can stop the subscription.
    So CC information is stored on thier site and all it takes is someone to log back on and restart the subscription.

    So if your kid started something on your account you want to stop forever, you can to cancel your card because there is no way otherwise.

    They even warn you that you may have to go back in and "re-cancel" at any given time?.... which seems to imply they take it upon themselves to resubscribe when they think you aren't looking.

    Anonymous 10/28/09 10:16AM

  • I have been playing World of Warcraft for about a year now and wanted to make sure everyone who considers buying the game is fully informed. If you choose to play, then you have to choose a server to play on. You should expect that your server, just like everyone else's, will be down for maintenance at least one day per week. Additionally, you should expect significant delays in the late afternoon and evenings logging on to the game and in accessing the more popular portions of the game once you have logged on. In fact, some evenings you may not be able access the most popular portions of the game at all. Finally, there is really no way to complain to Blizzard about these issues as they essentially have no customer service - it takes days to get a surly, unhelpful response. The unfortunate bottom line is that Blizzard does not allocate sufficient resources to ensure smooth consistent game play and these problem are only getting worse as time goes on.

    Online Gamer 9/1/09 11:24AM

  • Worst customer service ever. They are the first to blame the user even when you are trying to be helpful to inform them of a game issue. Their response is always the same "reset your User Interface". One agent told me to reinstall the entire game due to a problem I experienced only to find out the next day that they THEN admitted it was a problem on their end. I wasted hours on their advice. This is the only company I know that does not value it's paying customers and treats them like idiots.

    Jalba 8/18/09 5:07AM

  • I just waited 35 minutes on hold just to finally reach a person who told me that the system was down and there was nothing that they could do to cancel my account. I told her to take my name and account information down and cancel it when the system was up. She hung up on me! You call that customer service??? This whole game is just an addictive piece of junk that wastes more people's time and energy on nothing of use. Trying to cancel a subscription is pure hell.

    Anonymous 7/28/09 8:09PM

  • Micheal was one of the biggest jerks i have ever had the displeasure of dealing with. Blizzard cares nothing for the people who are paying hard earned money for thier games. My issue was not even answered after a 25 minute hold time.

    Anonymous 6/23/09 2:00PM

  • a girl named rebecka busler used my cc with out my permission.i dont have her pass or user info.iwant this account canceled and my money put back in my account.there are no live people it seems who are available to help.my son scott mc donald closed the account she was using while in our home.she reopened a account using my cc information.your company has been no help at all.she did this with netflix.i talked to alive person who fixed the problem instanly.why not your company. please let me know how to correct this problem.thank you

    Anonymous 2/16/09 9:40AM

  • Submit your comment >>
  • I've had to contact customer service on several occasions. From Billing to Account hack and restoration. On all encounters I was satisfied with the service. The representatives are always friendly and helpful. The only disappointing factor was the wait time. I've always had to wait 35mins or more to speak to a live rep. But with millions of players, you can imagine the number of calls they get a day.

    I've played this game for years. And I have noticed that most players feel very intense about their game time. So when a situation comes up that prevents them from playing they get pretty vexed. And most likely call up customer care with attitude and treat them as if it was a personal attack deployed by the Rep to ruin their raid. lol

    Bottom line is folks, Treat others as you would be treated. If you're friendly an polite then you'll get the same in return.

    lildruidhealerBWR 10/20/09 3:22PM

  • No Problems with the support person I worked with.
    Only issue was wait time was a little long.

    Sonic 8/5/09 1:00PM

  • Allyssa was very kind and polite

    Anonymous 7/30/09 4:47PM

  • Great customer support by phone, and tech support is also nice because you can get it from an actual person playing the game while you are playing as well. Always english tech support too. (based out of Texas, and California).

    Neckername 5/23/09 9:01AM



  Contact Information  
Customer Service
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Complete World of Warcraft customer service phone numbers and contact information at ContactHelp.com
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