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World of Warcraft

Customer Service Ratings and Comments

World of Warcraft is ranked #105 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 46.18 out of a possible 200. This score rates World of Warcraft customer service and customer support as Disappointing.

NEGATIVE Comments

36 Negative Comments out of 44 Total Comments is 81.82%.

POSITIVE Comments

8 Positive Comments out of 44 Total Comments is 18.18%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • 3rd day in a row the queue has been full on the phone this is BS how the hell can i get someone to answer...

    PissedoffWoWplayer 8/15/10 9:17AM

  • http://www.bbb.org/


    This is the better business Bureau

    I plan to file a complaint if my issue isn't resolved in a timely manner. I watch to many people wait for the blizzard BS to just have to buy a whole new account and game.. Now my account has been hacked and I"M NOT DEALING WITH BS.. It's the wow server that has compromised our accounts not our account being hacked by our networks! Think about it .,,, My fire walls are so tough I have to fill in all the secondary questions to review my bank account balance!

    GFYS 8/14/10 10:47PM

  • They just dont care. I have two accounts and one had been hacked and told me I needed authenticator. I was talking in game to the hacker on my other account telling him to stop. Watched him go to guild bank and he laughed at me. Tried to get GM, no use. Tried calling, too many callers cant get through.... Should be called Customer Disservice.

    Rottingham 8/12/10 11:40AM

  • This is the worst company I have ever dealt with. The customer service is a joke, a five year old can do better than this. It took my 2 HOURS of holding for them to pick up and then they couldn't even help me with my problem. If you are even thinking about buying from blizzard please think again.

    Jordan123 8/8/10 3:07PM

  • I was robbed by blizzard!!! I haven't used my account in a few months, bought a 2 month time card, played about five days before blizzard locked me out by placing an authenticator code on it. they claim my account has been involved in illegal trade or selling. just like most wow players i get spammed emails from people claiming to be wow. to make a long story short they locked me out because someone has my email address. i have not been hacked, all my accounts and my character and online money, everything is still there and just the way i left it. been locked out for over 3 weeks now with nothing but automated emails. phone pretty much doesn't work, i can't even get in the phone cue. very questionable company here, to take monthly payments from me to treat me like that. And i'm sure i'm not the only one they've done that to. Too bad cause the game is fun. i wonder if starcraft 2 is gonna have these kinda problems cause if so, fun or not, just not worth the trouble, i paid $45 to play 5 days and the thing that pisses me off is that they place the blame on me, without any apology or refund of any kind

    alwaystokin 8/4/10 6:08PM

  • Same for me. HACKED AND 2 DAYS OF FULL QUES. NO WAY TO GET IN TOUCH WITH ANYONE. LOVE HOW THEY PUT THE RESPONSIBILITY OF THIS ON THE CONSUMER AND DON'T FIND A FIX FOR IT THEMSELVES. HELL THEY PROBABLY HACK IT FOR THEMSELVES TO TRY AND GET US TO BUY THAT KEY GENERATOR. IF THAT KEY GENERATOR STOPS PEEPS FROM HACKING IN WHY DON'T THEY PACKAGE IT WITH THEIR PRODUCT. !@#$#@$%

    Anonymous 7/22/10 1:42PM

  • The worst customer support of any game I have ever played in over 15 years. 4+ day wait time on any action even if your stuck is the normal even stated by their own employes. Calling will take hours to get through for the same result. Rampant account hacking like no other game I have ever seen.

    AnAmerican 7/20/10 3:25PM

  • they began with one hour maintenance a year ago, today each Tuesday maintenance take all day!!!!!

    WOW treat us, their clients, like animals, i hope some day a new good game replace wow,


    WOW SUCK'SSS

    xxxx 7/20/10 2:50PM

  • WORST CUSTOMER SERVICE EVER! not only were they unable to answer any of my questions, but failed to get back to me and left me out of pocket and ripped off. So i offer this a warning of caution. If you buy and blizzard product be prepaired to buy a new one if it brakes or malfunctions.

    BCBudz 7/20/10 12:46PM

  • The new patch came out on tuesday. It ran auto as always but when the screen to accept Terms of use came up...nada..no curser. I have spent days trying to fix it. The most troubling thing is I cannot get a hold of anyone at WOW support to help me.Can't even get on a waiting list....this tells me that they have huge issues with the game and that thay do not hire enough people to assist players with tech issues such as mine. How frustrating! You would think that with 11 million ppl playing the game that they could afford to hire the amount of tech support ppl to help their players. I'm ready to drop wow sadly....I've been a player for 3 yrs now.I'm not sure if WOW really cares or reads these notes......I don't want to be a cash cow anymore...I brought sooo many players to WOW. This is my reward....no support, no help.

    Anonymous 7/1/10 11:02AM

  • Absolutely terrible. My account was robbed by a hacker, so I ask for a restore, add authenticator and think good to go. Had to wait almost a week for the restore. Then when I receive the e-mail about the restored characters they locked my account so that I cannot access anything. Tried e-mailing account support and GM's but no responses. Can't even get into the queue for the phone support. Because the account is locked I am not allowed to even post to the forums to seek help. This game's service is garbage. If they do not at least make an attempt to improve the service they will not be getting my $50 for cataclysm.

    No_more_wow 6/28/10 12:57PM

  • I'm new to WoW, So I went to upgrade my trial, and had some trouble, but I eventually searched around and was able to download it.. well, somehow or another I have two now, my trial and the one I bought, I only wanted to upgrade my trial X_X

    So I thought, hey I'll call customer service, should be a snap for them to fix, right? lmao
    I can't even get ON the waiting list... This company has the worst customer service I've ever seen.

    Anonymous 6/26/10 4:43PM

  • My account was compromised. I was locked out of my account. I have been e-mailing them. I tried to call for 3 days by spamming their call center but can't even make it into their queue due to too many calls.

    In short Blizzard has the worst customer service out of any company I have ever dealt with. In game the GMs can be pretty helpful if you can reach one. I suspect Activision us simply using Blizzard as a cash cow and is not concerned about the customers slowly dropping off.

    Now that Blizzard has sold out I will never buy another Blizzard game again.

    tsnyellow 6/26/10 12:36PM

  • Nonexistent. Someone hijacked my two accounts and put a lock on them so I couldn't access them. Common problem for Blizzard. I NEVER was able to even get through to Customer Service on phone, waits of 40+ minutes or it was so busy they wouldn't even put me in line. No one ever responded to my e-mails. I waited 3 days, then cancelled both accounts by calling my credit card company. For a company with 11 million players, it ought to be able to hire more Customer Service people.

    Pearlandvb 6/16/10 6:04AM

  • I have been trying for THREE weeks to get my account back after it was apparently hacked. They must have reset my password cause I can't log in and I don't see my characters in the armory so I guess they got deleted.

    Phone attempts: At least 50 tries, at all hours of the day. All you get is "we are experiencing high call volume" - no option to hold. Leads me to believe there is 1 person taking calls (if any). Get a clue - if you are ALWAYS experiencing high call volumes it is time to add a few more lines.

    The genius's at the email support line just send me emails like "I hope the information we provided you helped - please take our survey". Duh, you have yet to provide me any REAL answers accept:

    1. Login and speak to an in-game Gamemaster. HELLO! I can't log in.
    2. Login to battlenet and reset my password.
    Dah - anyone but me see a problem with this suggestion?

    What gripes me most is there is no escalation procedure. No one you can contact when you aren't getting any satisfaction from customer support.

    I just can't believe that any customer service organization could be SO BAD. THREE WEEKS and 2 DAYS and counting. Isn't that long enough?

    Anonymous 6/1/10 4:58PM

  • Don't know how you can complain about World of Warcrafts customer service because they HAVE NONE. I even called the 800 number they give you to call only to be told by their pre-recorded message that they were to busy to talk to me and gave me a email address to send a email to. Note my 13 year old son received over 275 messages from them saying something about him hacking and third party somthing or other. After about reading 20 emails I forgot what they all said exactly because by now my blood was boiling. The were even referring to a period up until recently. We have emailed these retarded people more times that I can remember, we would receive a cancellation email and about 20 minutes later receive another email saying they could not close this account. We have had to have 4 debit cards cancelled and replaced to keep these scammers from billing us and they some how would hack into our bank accounts and get our account numbers and sure enough bill us again. Once these idiots get your name you can be 100% guaranteed that you are in for the battle of your life to get them out of your life. My son has not had a computer since Sept. 2009 when it started having problems AFTER he loaded this crap. They (WOW) even continued to bill not only my bank account but my husbands, Pretty good trip considering our son is the only one that played it and my husband and I have our own computers and definitely do not have time to play this. Only thing I can figure out is that one of our cats turns the computer on (keep in mind it DOES NOT WORK) they play it at night. I would recommend NO ONE get caught up in these idiots SCAM because trust me you will NEVER get rid of them and they will continue to find your banking information and bill you and you will never see that money again.

    deebee10139 5/19/10 2:52PM

  • ya i just checked my e mail i apparently have recently been banned many times for using unathorized hacks, which is funny becuase my wow account hasnt been played since last winter due to not having any money to use it now i cant get even get on my account managment section on the website, and all the links they gave me to help me are "invalid"'
    wtf

    Anonymous 5/6/10 4:34PM

  • Customer service is NON existant.

    As long as suckers keep their dollars coming in, Blizzard will be very very nice to them.

    If there is a problem, Blizzard are very quite, to the point of ignorance and frankly, distance themselves as fast as possible.

    I am more than happy to be a part of boycotting Blizzard, cause that is the only way to hurt em.

    Pagmuntah 4/30/10 5:56PM

  • Hey all,

    Yet another negative comment. Of course, the only upside in finding this site is to know that I am not alone.

    I reported account theft three days ago, no response (except useless automated). I finally outsmarted hacker and got back in last night, only to have my account cancelled by Blizzard (apparently Blizzar means multiple anuses in ancient Atlantean language) for the offenses committed by the hacker that I reported three days earlier....

    I would not refer to what Blizzard provide as customer service - provision of crap is hardly a service after all.

    I was considering encouraging a boycott, but, after looking around at a few sites, Blizzard relies on self obsessed ignorance in it's "loyal" customer base, i.e. others would rather laugh at your dilema than actually help out.... So, I doubt any real support coming from my fellow gaming community - except to say that a dozen of my closest friends (both real time and in game) valiantly dumped their accounts on my behalf - eat that Blizzard, buyer resistance lives....

    I think the only option is to avoid giving Blizzard any of your money, ever where possible.

    I was also invited to a private server, I am thinking that over, given I have already paid for the game and all, no pvp there but plenty of raids....

    I would be very interested in joining any group action taken against Blizzard in the future (legal group action I mean)

    GL all.

    Paghmuntah 4/30/10 4:58PM

  • 1. Customer service is non existent.

    2. I have played off and on for about 4+ years. Irecently changed my WOW account over to a battlenet account, and "wow" the changes happened.

    3. Been locked out of account three times now, cannot get through to customer service. I have emailed (and gotten a response - which deferred me to another department). I asked what I had done wrong to make sure I could correct any unauthorized behavior - no response. I cannot currently play or get online.

    4. I am running good AVG/Security sweet (and always do) along with following all of the steps to the website referral for clean sweep (low and behold no adware or malware listed).

    5. Bottom line is it is a great game, but it has become too much of a pain to enjoy. Hopefully I can get rid of my accounts to someone else who wants to play.

    Sighhhhhh

    Guest 4/29/10 8:26PM

  • 1. Blizzard suspends my girlfriends account for advertising in trade chat. The problem with this is (my girlfriend def isn't a gold farmer and NEVER said a word in trade).

    2. My girlfriends sister set her battlenet account up for her and not thinking listed her own email and name when they asked for the information. (now Blizzard believes the account was sold)

    3. Okay so now to prove the account is in original ownership all you need to do is submit a copy of the Drivers License, not a big deal right... WRONG.

    4. You email these mmo monopolizing scum bags (with the information they request) and you get a computerized message back stating the same thing the last 25 emails stated.

    5. They tell you to log into your account and submit the drivers license. The funny thing is when you have your account suspended they change the password and you can't retrieve or change it ( they have to change it for you ).

    6. If that does not work they tell you to call. Yeah.. good luck with that!

    I can easily say this is the most unprofessional company I've ever had to deal with. They have these support teams that run around dealing with issues like the rogues of customer service, banning and suspending accounts, making people change their names and forcing them to call numbers that have no humans willing to answer your call on the other end.

    The best part is you don't even own your characters, you played them for hours and hours but they're not yours. LOL thats a laugh. I've never played an mmo that strictly enforced such a policy. Don't get me wrong I don't plan on selling my account anyways but now my girlfriend can't play hers because of this bogus policy. I mean.. REALLY Blizzard?!

    I wish someone would make a case against this rogue company already and knock them on their asses.

    -thank you.

    cobratiger 4/19/10 3:21PM

  • not staffed ever as far as I can tell, just hangs up on you.

    I canceled my account - join me in WOW-less freedom! Don't give these turds any more money.

    Anonymous 4/17/10 7:23PM

  • I don't even know who they are, but they keep sending me information about "my account." I never opened one and i don't want one. E-mail contact has not stopped the notices.

    DavyS 4/11/10 7:02AM

  • This is probably the worse company I have ever had to recieve help from. If it wasnt for my friends online, I would have already made a real point to close my account in person with a nasty closing. My guild and my toon's name are getting attacked by blizzard because of some disgruntal person. I remember I asked them to please handle this persons attitude towards me a month ago when they were slandering me all over trade and I was told they cant do anything about it. This is utter and complete BS to the max. Blizzard is by far the worse company in the world. You want to tell me that you want people to have a good experience, well what about me. My gaming experience in the last 2 months has been hell.

    Lilshism 4/10/10 10:44PM

  • Customer service is basically not reachable by phone and the vast amount of complaints and problems on their forums say it all. This company has outgrown its competence and is having more problems as it seeks to maintain its customer base with almost no real customer service. It is addictive as hell however so be warned should you take it up, you will be spending hours upon hours playing AND fixing the game.

    Disgusted 3/30/10 1:02AM

  • WORST CUSTOMER SERVICE EVER, I CAN HAVE OVER 10+ People vouch the same thing.

    Anonymous 3/29/10 5:06PM

  • Haveing played for a few years now I've noticed a major decline in customer support of all avenues they suggest.Since the switch to battlenet i've had to phone in to go over my credit card information which they have on file and doesn't change of course. But i've tryed now for 2 days to get them and can't, my 1 reply to an e-mail refered to an old cancelled credit card which they shouldn't have had on file nothing of my new one -lol :( enough said. Get ride of the CEO and things may change

    Anonymous 3/12/10 5:32AM

  • Simply put: sucks

    Anonymous 3/8/10 3:13PM

  • In game support has degenerated over the years. I have played WoW since the original Classic. Originally you could page a GM and one would respond to you within a matter of mintues. Now, when you page a GM, it will take a few days to hear back from them. The GM's I have talked to are generally helpful, and I have had one suggest reinstalling (which I pointed out would take hours and was not an option). He continued to work with me and we resolved the issue (it was on thier end, and not mine). I'm not sure why it now takes so long to get a GM in WoW for assistance, but maybe it's due to all the bugs within in the game (direct result of poor quality assurance and/or design).

    Anonymous 3/6/10 7:01AM

  • I've been a fairly avid, if not so good, WoW player for close to four years. Like a lot of companies (Lenovo, anyone), they don't want to be contacted by phone for anything but sales matters.

    Blizzard's in-game and email tech support has greatly improved over the past few years, but getting to talk to a real live human is well nigh impossible, by design, I'm sure; and the response time for any customer support issue tends to be several days, even as a subscriber is being billed (OK, only ~$.50USD/day) for the time an account is malfunctioning.

    WoW is a great game when things go well, and they usually do, but when your account gets swiped or something fails to work in game, they always blame the user and are about as good at providing friendly tech support as Micro$loth is.

    Anonymous 11/13/09 9:14AM

  • Seems you can't cancel the account even though you can stop the subscription.
    So CC information is stored on thier site and all it takes is someone to log back on and restart the subscription.

    So if your kid started something on your account you want to stop forever, you can to cancel your card because there is no way otherwise.

    They even warn you that you may have to go back in and "re-cancel" at any given time?.... which seems to imply they take it upon themselves to resubscribe when they think you aren't looking.

    Anonymous 10/28/09 10:16AM

  • I have been playing World of Warcraft for about a year now and wanted to make sure everyone who considers buying the game is fully informed. If you choose to play, then you have to choose a server to play on. You should expect that your server, just like everyone else's, will be down for maintenance at least one day per week. Additionally, you should expect significant delays in the late afternoon and evenings logging on to the game and in accessing the more popular portions of the game once you have logged on. In fact, some evenings you may not be able access the most popular portions of the game at all. Finally, there is really no way to complain to Blizzard about these issues as they essentially have no customer service - it takes days to get a surly, unhelpful response. The unfortunate bottom line is that Blizzard does not allocate sufficient resources to ensure smooth consistent game play and these problem are only getting worse as time goes on.

    Online Gamer 9/1/09 11:24AM

  • Worst customer service ever. They are the first to blame the user even when you are trying to be helpful to inform them of a game issue. Their response is always the same "reset your User Interface". One agent told me to reinstall the entire game due to a problem I experienced only to find out the next day that they THEN admitted it was a problem on their end. I wasted hours on their advice. This is the only company I know that does not value it's paying customers and treats them like idiots.

    Jalba 8/18/09 5:07AM

  • I just waited 35 minutes on hold just to finally reach a person who told me that the system was down and there was nothing that they could do to cancel my account. I told her to take my name and account information down and cancel it when the system was up. She hung up on me! You call that customer service??? This whole game is just an addictive piece of junk that wastes more people's time and energy on nothing of use. Trying to cancel a subscription is pure hell.

    Anonymous 7/28/09 8:09PM

  • Micheal was one of the biggest jerks i have ever had the displeasure of dealing with. Blizzard cares nothing for the people who are paying hard earned money for thier games. My issue was not even answered after a 25 minute hold time.

    Anonymous 6/23/09 2:00PM

  • a girl named rebecka busler used my cc with out my permission.i dont have her pass or user info.iwant this account canceled and my money put back in my account.there are no live people it seems who are available to help.my son scott mc donald closed the account she was using while in our home.she reopened a account using my cc information.your company has been no help at all.she did this with netflix.i talked to alive person who fixed the problem instanly.why not your company. please let me know how to correct this problem.thank you

    Anonymous 2/16/09 9:40AM

  • Submit your comment >>
  • The game is nice, but everytime a new patch comes out. I have to reinstall the entire game, sometimes twice. And that takes about 1-2 days to do. Even minor patches (latest one 20mb) completely destroys the game.

    With 1 billion per month in income you would think that they had the money to hire personel who have been working with computers before.

    1 more of these patches and I give up this game for good.

    Me 6/30/10 7:49AM

  • My account got hacked, then instead of calling blizzard I decided to steal my account back. After a week battle with the hacker, Blizzard froze the account.

    I called, they told me to submit a form as well as my drivers license.

    Printer the form, filled it out, sent my diver's license, two days later my account was back.

    Fixed my issue. Can't complain.

    GotHackedThenGotMyShit 6/23/10 12:33PM

  • amazing that everyone has had such terrible experiences... i have not had any of the issues mentions with them... they have been there, answered my questions, even gone so far as to walk me thru a fix...we have even had to fix a hacker attack and they were just fine... as to the DL.. it is one of the few ways they have to confirm you are really you... after all... they dont know you from adam.. and if the hacker has your acct info.. how are they to know which is real and which is not??? a lot of company's do just that... proff of id is essencial BY LAW...

    kevindraggon 6/12/10 11:47AM

  • I experienced a problem with a game card recently, the back of it was scratched up and I could not make out the numbers. I contacted blizzard's support team, and thier staff was able to help me. We tried having me read off what was available and such on the card, that was not working. I did get his email address and sent him a scanned image of the card. He replied to my email (within 20 minutes) with the cards full information. Now, I have to admit, this was the best experience I have had with Blizzard's support!

    Anonymous 3/6/10 6:57AM

  • I've had to contact customer service on several occasions. From Billing to Account hack and restoration. On all encounters I was satisfied with the service. The representatives are always friendly and helpful. The only disappointing factor was the wait time. I've always had to wait 35mins or more to speak to a live rep. But with millions of players, you can imagine the number of calls they get a day.

    I've played this game for years. And I have noticed that most players feel very intense about their game time. So when a situation comes up that prevents them from playing they get pretty vexed. And most likely call up customer care with attitude and treat them as if it was a personal attack deployed by the Rep to ruin their raid. lol

    Bottom line is folks, Treat others as you would be treated. If you're friendly an polite then you'll get the same in return.

    lildruidhealerBWR 10/20/09 3:22PM

  • No Problems with the support person I worked with.
    Only issue was wait time was a little long.

    Sonic 8/5/09 1:00PM

  • Allyssa was very kind and polite

    Anonymous 7/30/09 4:47PM

  • Great customer support by phone, and tech support is also nice because you can get it from an actual person playing the game while you are playing as well. Always english tech support too. (based out of Texas, and California).

    Neckername 5/23/09 9:01AM



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