XM Radio Customer Service Complaints - page 2

worst customer service. They put you on hold all the time, while not knowing anything. And when they transfer you they likely hang up on you to avoid conflict resolution

XM Radio charged my card over a year ago, thus renewing my service without my consent. I was not able to receive service and was not aware that I was still paying for it. Not only was I charged in error, but they refused to reimburse me. XM Radio had to audacity to call asking if I would like to renew service that HAD JUST terminated a month ago! The only reason I even received this call was b/c my card was not going through (I recently changed addresses). They were going to charge me a 3rd time! It is illegal for them, anyway, to make additional charges beyond the initial consent!

I was an XM customer for over 10 years until today, customer service SUCKS and they continue to renew subscriptions with out your authorization.

I called for a client to get her setup with xm radio for the free trial period to see if she liked it to go into a 1 to 5 year contract and I was very rudely
talked too and if it was me I would not do xm radio just because of the service

sirius customer service reps are given bonuses for "saves". a save is anytime a rep can convince you not to cancel your account, that is why it is near impossible to cancel your account!! if you call and want one year of service only the rep will not tell you that you must call near the end of that year or your subscription will automatically renew!! once they have your credit card information you'll have to cancel it or they will max it out!!! once you cancel your card they will send you paper invoices for even more money and if you don't also pay those they will forward them to a collection agency and ruin your credit!!! if you use a debit card or pay by check they will drain your checking and savings accounts!!! i think these comments illustrate just how fraudulent and disgusting this company really is!!! don't make the mistake of calling this company for satillite service or you will regret it for the rest of your life!!!

I have got a phone call everday from XM from the time I canceled service 3 weeks ago. I have told I do not want their services, stop calling and harassing me.They still have not stopped.

Unable to understand the rep. I could not make her understand that my radio was not functioning at all and it was impossible to obtain the radio ID#. I told her no less than 4 times that this was a home system and she kept asking for the vehicle VIN #. Impossible people to deal with

I've been listening to Sirius/XM almost from the day it went into service. One thing I've notice over time is that the channel lineup gets changed more often than it use to. The other thing I've noticed is that there seems to be a lot more talk show period on some channels that is supposed to be nothing but music. If I didn't know any better I would think it appears that we may need to prepare ourselves for commercial advertising in the future. After having bought some stock a few years ago it looks as though it isn't doing very well at all.

Just read their customer agreement.

You can't say anything about them online

You will be billed automatically every 6 months or every year at their current price with out knowing how much it will cost. And on and on on and on ad nauseum.

You will obey all of their rules or else.

Sounds like East Germany.

I. Playing the same songs, over, over and again over. Geeze...really.
2. I cancelled my subscription two years ago and have been receiving multiple phone calls from Sirius radio in an effort to obtain my credit card number that I changed. I have cancelled three times (RECORDED)and they can't seem to find my cancellation. My last phone call after being transfer around the world, tell me they don't have a cancellation department. Wow you guys are the worst. The last guy hung up on me.

Spent 1 hour and a half on the phone trying to get the advertised rate for a subscription with new account. Talked to 3 different people in 3 parts of the world. They could not set it up.

This is without a doubt the worst company I have ever tried to deal with.. I called today to add 2 cars that I had traded for.. I have had an account for over 10 years.. after an hour and a half I just canceled the whole account... they just SUCK.... I hate it too I really like the channels... What a shame this company doesn't care nay more about its customers... O well its there loss... and I save a bunch of money..

Tried it for a year on a "deal. Called before the end to take off Auto-renew. No warning they couldn't just renewed anyway.

Keep getting calls even though I've said I'm not interested. Today I stopped the caller mid-script and said I wasn't interested, she kept talking, I hung up. She called back to finish the script. Awful!!!

So, in my experience, if you hold out, you can get the service for half price, if you must try it. This is even the case on renewals.

Save the agrevation and spent th money on MP3s, better progaming :-)

Yes they suck. Lame website. Beyond frustrating to deal with the $3 an hour foreign workers they get for the phone lines. They are like robots who can only follow a script.

If my daughter didn't like some of the stations I would cancel just out of principal.

Canceling service took more than ten minutes. You provide account information and the reason for your call via a computerized menu. A person then comes on the line, and you provide that person with your information, including name, email, account number, address, and reason for calling. After that, you are transferred to a second person. You are, of course, required to provide the same account information yet again. In my case, the second person refused to proceed with cancellation without a reason and refused to accept "I no longer want the service" as the reason. All the while, he used my first name about two times in each sentence that he uttered. So, I gave "poor customer service" as the reason, and he eventually processed the order. I'm still waiting on his confirmation email, however. I can cancel almost any other service subscription via a website. Why does XM make cancellation such a chore? The torture certainly reinforced my decision to drop satellite radio.

I'm being charged 5% city sales tax and 8% state sales tax on my bills. My city has no sales tax, and my state tax is 6%. I tried to get this corrected via "chat" and phone, and was essentially told to like it or lump it. I'm trying to cancel my subscription on three cars, and that isn't going so well, either.

I cannot describe the frustration contacting this company. It is as bad as described by the other reviewers here. I would rather go to the dentist for a root canal than have to contact Sirus XM! The communication is hampered by the language barrier in reaching someone in another country to help you. The supervisors are no better. Also, they bill you in advance and your subscription "renews automatically" so I receive a bill every month even though I'm on a quarterly plan. MAKES NO SENSE.

The other highly annoying factor is they will call you to tell you your bill has been mailed. Thank you for telling me this, I'll wait to get it in the mail. Then a few days later, they call to tell you that your account requires attention and want you to make a payment even though you probably haven't received your bill in the mail yet. They will keep calling and calling until you pay even if it's only a few weeks. The only reason I keep their service is that my husband loves the channels. I agree it's nice to have but I would have been done with them long ago. You can live without it! I do not recommend XM.

Sirius has the worst customer service among any services that I use. I received an offer in the mail for 1/2 off their usual fee. I called to accept. And then the actual fee will be higher due to the mandatory government fees. Shouldn't those fees be declared? Airlines have to declare these fees. I asked to speak to a supervisor and was told to "calm down." What? Needless to say, when I went to my car at lunch, no radio. So I contacted their chat line through the link provided in my confirmation email. I was told I had to contact the Refresh group. But this guy refreshed my radio anyway. I got back to my car... and no Sirius radio. I had to contact the refresh link through my phone again. Yet it is illegal for me to operate my phone in my state. I'm regretting activating this especially after reading the messages on this board

Again, spent 20 minutes of my life trying to resolve an issue with listener care. After figuring out what the problem was for the guy on the other line he transferred me to some smart a** that could care less about my problem. Absolutely the worst customer service I've ever experienced. If I have to hear "I understand your frustration" again I think I'm going to lose my mind!

I think the actual service is great. That is why it is so frustrating when I have to deal with the actual customer service agents that work there. They do not listen and constantly interupt you. I had to call three times and finally speak to a supervisor just to get service changed from one radio to another. The fact that I had 3 free months completely confused everyone. In fact, one agent told me I had to call back in 3 months. IF there was another company that provided the same service...I would switch in a heartbeat.

The customer service and stalking practices have to be stopped. I can't believe in this day and age a company can have such terrible customer service. I have been a member for many years now and was only drawn to it for Howard Stern. Even my loyalty to him couldn't keep me as a customer. It's so funny though how they will cut your bill in half when you try and cancel but never once thank their loyal listerners with any type of discount. The only discount I am getting is a full discount as these idiots will never get another penny of mine.

One of the worst companies at customer service that I've ever dealt with. They quote one price by phone and bill at a much higher rate. They don't seem to care given all of the similar complaints on this forum. Considering XM radio? My advice is to be afraid. Be very afraid.

I just cancelled my subscription to X-M radio because the price was getting to high. I reaalize that everything goes up but I tried to explain that I have two cars and was paying 54.00 every six months for the last two years. They said that the offer is not available any more and they tried to talk me into a different plan. I kept saying NO until the person said okay the radio will be cancelled for both radios. I wanted to stay but did not feel that the 5 month deal was worth it because with all the other added cost it brought the price up to more then I was paying. Sorry to say you lost a customer as of tomorrow.

have two vehicles xm radio want to know who authorized removing 40 's on 4 with billy joel I paid for xm radio with ability to get 40's on 4 not billy joel please respond how you can legally do this dr. Samuel Sansone

They charge for annual fee on your credit card without notification. I called to get a price break - and ended up getting less stations. Said they would credit the amount to my credit card, they DID NOT, had to call AGAIN -- there is no accountability with this company. Why? Because they have no competition.