Sirius XM Radio to pay settlement, restitution for misleading advertising, billing
According to the complaint, Sirius gave extra incentives to its
customer service staff based on how many customers they retained when they attempted to cancel. The settlement states that Sirius has cooperated with the states' investigation but that theĀ ...
Sirius XM Radio agrees to pay a settlement of $3.8 million
Prohibiting incentive compensation for
customer service representatives based solely on “saves,” or retaining current customers who attempt to cancel. To be considered for restitution under this settlement, consumers must file a complaint within the ...
Sirius XM Radio subscribers could cash in
Prohibit incentive compensation for
customer service representatives based solely on “saves,” or retaining current customers who attempt to cancel. Ohio will receive $322,035.88 of the overall payment. Affected customers will also receive restitution.