Xbox Customer Service

The support system sucks I'm sorry but I'm suspended from my account for literally no reason an I can't get ahold of anyone to help me the only way to resolve the issue is to talk to someone but I can't get ahold of anyone

This is the WORST COMPANY IVE EVER HAD TO DEAL WITH! DO NOT USE THEIR PRODUCTS AND SERVICES! I have been charged for years for reoccurring billing I never had on in the first place. I try to call, but guess what you have to talk to some cockamamie chatbot first! It literally tries to NOT connect you. After a couple tries with the bot I tricked it into connecting me right off. Then I get to customer service. I think they sound Italian or something, but nonetheless are hard to understand. The first guy hing up on me. So back to the chatbot I went. Then after getting permission from a chatbot I called again. This time my help was better but I was informed he couldn't help me with a refund or anything because I don't remember old email passwords or phone numbers I've had. Didn't they verify who I was on receipt of phone call though? Ridiculous that a company says it has no power to give the money they STOLE FROM ME back! They told me I have to dispute it at my bank! Are you kidding me! SO THE CUSTOMER HAS TO DO ALL THE WORK! You must put in the time NOT THEM! I connected with a supervisor who told me the same thing. At this point I told her to go ahead and keep MY MONEY that they have stolen and JUST SHUT DOWN MY ACCOUNT AND CARD INFO! She complied. I did not have nice things to say at all! This company should be avoided at all costs!

Bought a new Xbox X. Couldn't get controllers to pair so I called tech support. They didn't even offer troubleshooting and jumped straight to "you should send it in for repairs".

Thanks for nothing. I looked on GOOGLE and now all my controllers are paired.

If I could give them a negative rating I would. The customer service is useless at best. Trying to get a real person on the phone is an absolute nightmare. I managed to get locked out of my account and spent 3 days jumping through hoops just to find out they can't help. I have to wait up to 5 business days to see if they will unlock it. I have canceled my game pass account and will be trading my Xbox for a ps5.

I have digital proof of Microsoft breaking the law under the double jeopardy law! This is illegal and I was banned for calling someone a puss for harassing me etc yet I'm the one who gets banned and he gets nothing? That's a joke full detailed chats with logs etc to anyone who would like to see I will be uploading to YouTube with full documents and proof how they illegally banned me!

I went on a cruise for a week, when I returned, my xbox account had been modified, my gamer tag was changed.
it was L0RD VADER 1977. Now it's Hulk205.
I contacted Microsoft about this after verifying no email was received about the change to my account, also verifying no successful access was made to log into my account.
The 1st person I spoke with told me to contact my bank to verify no pending charges were made for a gamer tag change. I immediately looked on my banking app to verify there was none and she urged me to call the bank to verify. I asked to speak to a supervisor and she immediately hung up on me.
I then called my bank, yep, no pending charges.
I called Microsoft back, which is a hassle to begin with to get ahold of anybody, and they verified they didn't change the tag, doesn't appear anyone changed my tag from my console, can't tell me more than that and refused to allow me to have it reversed.
I've had that tag since 2015 but 3 years ago, Microsoft changed the system so you can't exceed 12 characters in a name and claim they are helpless in retrieving my tag for me. Even that 2nd person's supervisor said there's absolutely nothing they can do and there's no other dept or other individuals that are capable of reversing this for me.
Only thing they offered to do was reverse the $9.99 charge so I could create a new name.
After being a loyal Xbox customer since 2015, this is the best Xbox could do.
Not acceptable in my book!

Xbox live has been a place where I met many of my friends in the past but recently over the past year 2023 the amount of game crashes and party disconnects has been overwhelming. The price increase to gamepass hasn't helped and just seems like it's all on purpose to get me to buy a new generation xbox. Quality of service has dropped from when it used to be. Have been with Xbox since 2013

Xbox customer service is absolutely the worst I've ever dealt with in my life it's non-existent spent over 2 hours on phone calls speaking to four different people for them all the tell me that they can't help me but if I was spending money I would have had help within 10 minutes I get suspended for telling somebody that I was going to report them there was nothing that was against policy in my message but they decided to suspend me and then they won't give me a reason for it nor will they give me an opportunity to talk with anybody in regards to it they refuse to give me contact information for anybody in that department or they're legal department or any other department I think I'm just about done with Xbox all together and I may be switching over to PlayStation after this horrible customer service how do I rate them a negative in customer service

I've spent close to 5 hours on the phone over the last 2 days trying to get help with an xbox backward compatible game. Assassin's Creed 2 won't save or maintain a save file. I can't play my backward compatible 360 disc on my xbox 1 or xbox x and the digital version I purchased won't save or maintain a save file. It's broken and the csrs can't help me and won't escalate the problem. I've been hung up on three times now and Christie, who I still have an open line with, is ignoring me. I'm guessing she's waiting for me to hang up. I still don't have a solution. The only solution 2 csrs have evventually provided me is "keep playing the game and if it happens again, call us back". Ok. Christie just hung up on me. The call took 2 hrs and 33 min and 25 sec before she hung up. So I have purchased a non-refundable game that won't actually maintain a save game file after between 3-5 hours of play. So microsoft has my money for 2 purchases of the same game. Neither work.

Are the reps drawing out my issue so that they accrue overtime? Are they not escalating the issue because it reflects badly on them or their division? I'm appalled.

Can't make a new account gives you a error every time as of today

Super hard to reach a human. They didn't help at all.

This company is so one way there going to hell.
Xbox punishment for expressing less than another player who in the gamer tag is MuthaFuka..
I called a fag for taking my helicopter..no no..bfhl..plus he can't fly for shot...and I get suspended..GTFO...
Sift companies are killing us...
Old school.

Customer support is useless, I called about being charged twice a month for my game pass. They told me I have 2 accounts, but couldn't give me any information even after I verified my identity. Bet I know how to fix it, get a new debit card and cancel my subscriptions completely, the go trade my Xbox x in on a new Playstation

This company is Terrible! They honestly stole from me. I sent my controller in for repair and they sent back a different product. When I asked what happened and if I can get my device back they told me no. And I was sent my correct product. In all the conversations they were unhelpful and dishonest. They never offered anything to make it right and now my kid has one less controller. Absolutely terrible!! I can't believe they didn't even offer a coupon or discount on another one or really care.

I have an issue with my xbox where it keeps adding new friends on it and I need help signing on my xbox 360 but I can't reach them. They should have a support email not an support phone for people without service or having something stopping them from talking on the phone. They have a chat but you need to request to have a chat and I never get a response back. Xbox support it the worst support I have ever used.

My son got an xbox over a year ago and since then there is no other company that I have struggled with quite like Microsoft. To start with I got 3 wireless controllers (each of them $60) and each of them has a quirk. One scrolls to fast, another has drift, and another does not always move when you press it.

I tried to purchase a game for my son and only one of the 3 controllers worked well enough to navigate the menu required to purchase. For the one that worked I had to disassemble and clean the potentiometer using driver bits that only an electronics geek like me would have. I probably voided he warranty on that controller but I want my son to be able to play with his friends.

Next I had to deal with the billing which is awful. I recall an incident where I had funds on my account and I wanted to help my son purchase fortnite vbucks with the money his grandparents gave him. They would not let me use my funds to purchase vbucks for my child but they resolved the issue by pointing me towards obscure add on packs that contained vbucks that I could purchase for him.

Now he asked me to buy a $70 game. He had $53 in his account and I assumed he could use the amount and I could cover the rest with my credit card. I have the xbox family app on my phone and I assumed this would be easy but nothing is ever easy with Microsoft especially when it comes to billing. The app asked me to assist him to buy the game but it wanted to charge me the full $70. What about the cash on his account?

I tried to to look for solutions on xbox.com but none of the responses seemed to match the problem I had. I needed to talk with someone who can sort this out but the menus seemed to divert me away from a person who could give me an answer. I finally found the small "contact" link and I got put in a queue to chat with someone who might help me but while waiting my son came in and complained more about the controller not working. I figured we can't buy this game until we sort out these technical problems.

I am perplexed because Sony dominates this market with the PS5. I bought the xbox because it was cheap and available. Microsoft sold me expensive controllers that developed quirks after 6 months and then offered averse customer service when we had problems. My son and I are wondering if we should continue spending money on the xbox platform. Why do they do this when they are still the underdog compared to Sony? We don't want to buy a $500 Playstation but we are left with a situation where the Xbox is not working for us.

I have been trying for a better part of 5 and a 1/2 hours today to get help resetting my password both from Microsoft and xbox I have not been able to speak to a live person the few life people that I get transfer me to another number or they give me another number and then they hang up the other number they give me is just an automated number that automated number gives me a link to a Web have not gotten my password reset and I have filled out the form on the link to the Web page so many times now I have been locked out of my xbox And I still have not been able to get ahold of anybody who can help me reset my password or now unlock my account I'm about To cancel my xbox gold and buy a playstation because I've been told that their customer service is much better To cancel my xbox gold and buy a playstation because I've been told that their customer service is much better

In my eyes Xbox support is not existent, I was hacked on November 4 and have been dealing with credit card fraud on my account, and have been unable to recover my account. I couldn't call them due to you have to sign in to your account to access a call back as my account was in control of the hacker, so I made another account to sing in and call. I have called about 15 times now and have gotten no where. I've been placed on five 24-72 hr times frames for the recovery team to recover my account. I've given them my information 3 times as every time they said I did not provide my information which I did. I've been promised calls from the recovery team which didn't happen, they send an email stating if you have any questions pls email back and they will answer them which they don't. I've been hung up on twice now by customer service because he didn't like my tone. I've asked for the supervisor and was told I can't talk to them, yet the last service agent said that that is an option and didn't know why they would not let me talk to them. Lies, lack of communication, and broken promises is the way they work. I love it how you get the line you are part of the Xbox family and you are very important to us. Ya right. It's been close to a month now and still no account transfer. I've been a customer of Xbox for about ten years and have quite a bit of money invested to that account and they haven't helped me one bit. I've asked for all the money I've put into the account since they can't seem to fix my account but they brush that off with no concern. Worst customer service I've ever dealt with. I'm sick and tired of the run around and just want my account back. And they want me to renew my game pass due to being unable to take the money from my card because it was hacked threw Xbox and the card has been replaced so they aren't getting it if I can't use my account!!!!!!

I pre ordered MW2 and of course the day the game drops xbox support hits me with 2 messaging bans. I was confused cuz I've only been in parties with my friends and I haven't sent a message in weeks. Confused i went to xbox support page and find out they gave me a 3 day and an 8 day ban for inappropriate messaging. I appealed them and didn't hear nothing for 2 days. Then all of a sudden I hop on xbox and the ban is gone. So now im mad and i try to contact them and i keep running into these stupid brick walls on there website when. 30 min later i finally have someone from xbox call me to tell me theres nothing they can do and that it was just a mistake. That experience makes me want to return my xbox and get a ps5. I pay them $15 a month for them to ban me for no reason. And they screwed me over cuz I couldn't play with my friends so that pre order was for nothing. Now I'm going to see how sony treats there customers.

Xbox support put me on hold for 20min after saying they'd be back in five. Then when I got off of hold, an automated voice spoke to me in a language that might have been Russian and the call ended. I don't even know where to begin with this.

Microsoft is charging me for game pass after I cancelled the subscription. I have begged them for months to stop billing me, every time they say there's no record on my account for being billed and hang up the phone.

I will call them everyday and make their lives miserable until they stop being delinquent and stop billing me everyone month.

Absolutely horrendous customer service, the worst I've ever experienced in my entire life!!!!

Why does Xbox make it so hard to navigate to a customer rep and get refunds . It's so frustrating .Guess they count on you giving up .

Getting my elite series 2 controller is one of the worst processes I've ever encountered. Not only was it very confusing navigating though the website, and frustrating, but I ended up googling the Xbox phone number to get any kind of service. Then when I got on the phone with the representative it felt like he was doing everything to minimize the situation. And now I have to go a week without a controller because I have to ship it for them to repair a controller I paid 150 dollars for that started acting up after a month. Xbox now seems shady.

My daughter made a purchase, however after taking the $$ out of her account she never received what she bought. For 16 days we emailed them wanting to try and fix it. Finally they answered my phone call. Then after following their directions to do a refund, they denied it due to how long it had been since the purchase. We tried to get the game company to do a refund, but due to buying through the Xbox store the game company can't. My daughter is devastated, she used her birthday $$ to purchase. What a horrible way to treat customers. We will no longer purchase through their stores.

Their phone number disconnects you and redirects you to a website that often does not even display. It is a miserable rabbit hole of unnecessary, apathetic helices.

gary helped me tremendously, 5 stars for sure

He said his name was either Brad or frad but he fixed the issue and was Very nice about it

Took only a short time to resolve my issue and everything went as intended even though there was a hiccup earlier.

I am very happy with xbox support.
I bought Far cry 5 and it had performance issues on my xbox one X , after trying every troubleshooting step to solve it with
ubisoft and microsoft with no success , i called miceosoft , asked for a refund on my credit card and in 10 minutes they gave my money back

I experienced a problem on my Xbox one when I downloaded Microsoft points and it didn't appear on my account, but it appeared on my brother's account. I called customer services and talked to a young lady named jesha, she was very helpful and did everything she could to help my problem and resolved it. Very satisfied with Xbox customer service member jesha for helping me out

Awesome !!! My Netflix account wouldn't work and we talked with a guy named Michael from the support team and he was so patient and nice ! Helped us and we solved the issue ! Their support team is amazing and I really can't express my gratitude in words . Patience level=100%. Thank you again !

I loved the guy I was working with, he was very helpful and patient

A man named Jason helped me today and was the most helpful, happy, cheerful respondents I'd ever had. I loved every second of working with him to fix a problem even though it took nearly an hour, he stuck it through and had a cheery, helpful attitude. He told me jokes while waiting for systems to restart and other things of the like. the man deserves a pay raise.

Tristan was awesome! had a heck of a conversation with him about all sorts of stuff.

Xbox Support chat connected instantly and a rep was able to confirm my game code from Ubisoft had already been redeemed on a different account. This was all within 10 minutes. Fast and friendly service which I appreciate.

I talked to a guy named James and he was perfect. Went above and beyond and got me my money back plus an extra 10.69 that made me so happy. And i was only on hold for maybe 2 mimutes which is nothing. JAMES IS AWESOME!

I talked to Sharita trying to fix a downloading problem and it was honestly one of the best customer service experiences I've had. Although I could not resolve my problem she was as personable as you could get and an all around great employee.

I spoke with Brittany from Miami. Before we tried endlessly to fix the log in issues and finally decided to just cancel payment before contacting Brittany. Most recently (before Brittany) we spoke with sean and Tyrese who were not only rude by hanging up, but extremely unhelpful. Thanks to Brittany we can now log into and use our xbox live account. Brittany you saved a customer today from switching to Playstation. You deserve to be a manager. You handled stress and demand amazingly Thank you so much for your time and effort. You are the best contact we've had with xbox live in over a year. You handle customers, demand, and stress, perfectly. Chive on girl!

VERY GOOD CUSTOMER SERVICE 10/10. This company has a great customer service it helped me fix 12/13 of my problems (red ring being the 13th) but i think that this company should NOT have a bad review.

I had the best customer service experience with the online chat troubleshooting. Enrique was phenomenal and fixed the issues right away!

Every time I have contacted the Xbox Support team, they were friendly and fast to speak to. I love the different methods of contacting them. They have the most responsive twitter feed, a fast to reach chat and nice phone employees.

I once got my xbox 360 replaced. This whole process ended up being very fast and without any problems.

One of the best customer service lines there is.

Call went through fine. Spoke with a human within 2 minutes. Thank you for this site.

Susan is the freaking man. I spent 2 hours on the phone with her, and she solved the problem after going through so many troubles. Thank you Susan!

i have been using xbox for about a year now, and i have had my fair share of issues, system crashing, not being able to sign into xbox live, card not being authorized, and a few others. these are issues that come up with every electronic i have had (computer, tablet, phone, wifi, cable, you name it) and i understand that tachnology is not perfect. i am writing this review, because when i was reading all the reviews about xbox, there are too many negetive reviews on the customer service aspect. when i call any company, cell phone, internet, any delivery service, i feel like the rep is just trying to get through the day and isnt really concerned about my issues, and tries to get off the phone as quick as possible. bad service. every single time i have had to call xbox customer service, the representitive has always been cheerful, friendly, and just very positive in general. the people writing all of the negetive reviews, are more than likely the type of people who feel everything should be handed to them on a silver platter. the only reason why any rep would hang up on someone is because the customer cant seem to keep his/her temper. thats it. not the reps fault you are an a$$. remember, they probably dont get paid enough to take your sh!t. if your issue has been escalated, it is because the rep has done everything that they have been trained to do, and still cant find out how to fix the problem. there is nothing that the standard phone rep can do. this is a standard process for any csr.

xbox has always given me the best and most friendly service i have ever recieved. i feel like they are very under-appriceated, and deserve better. the service i have received from xbox is if anything the main reason i keep my xbox, and i will stay a xbox live member for this.

I just got off the phone with Xbox support his name was Brandon it took 5mins do so fast

im writeing this becuase i was wronngly charged 10 dallors to my xbox live for a month so i called customer service and the man i spoke to was pleasant and fun to talk to he told me what happen and the itwould take awhile for my moneey to be refunded but for customer service it was a fast and easy process and i didnt have to wait long at all on phone

Amaaaaaaazing. I had this weird problem with power outages from my console and it was fixed completely. Representative stayed polite and patient throughout the 1.5 hours and was overall extremely helpful. Thanks Xbox Support!

Xbox customer support was awesome! Hector was a very nice guy. I only had to wait 11 minutes; very good.

Just talked to a customer service person was one of the nicest guys ever figured out my problem in no time and told me what to do in the future if it doesn't work again.

I just got off the phone with someone who was really kind and understanding. He did nothing but help me with problems he has never seen before and when nothing else worked he got the manger to ok an exchange on my xbox one controller even tho my warranty is up. There are good people there. I personally have never had a problem every time I call I get people who answer and who are very friendly but I never start the conversation with "Why the (content deleted) isn't my stuff working!!" and I have all my stuff ready and there because it asks for most of it in the preliminary call.

Very helpful! Thank you for this number i spoke to a really nice guy!

You have to understand that they are there to help you guys, they are not the bad guys! ask nicely and when i say NICE i mean it, these people are also humans. How about if we put is this way, how you on their position, what would you do? What would you feel?

When you call, dont be an jerk. It is as simple is that. Treat others the way you want to be treated. They are there to make money to keep there jobs. Everyone complains that call centers outsource and America looses jobs. Well heres a prime example of jobs staying in the US. The reps wont take your crap.

protip ; Call the UK number

Also please have your gamertag/serial number etc ready.

I just finished a call there where I asked a customer what his internet service provider was, and he responded with "oh Windows XP".

Please try to appreciate the amount of idiots and soccer moms we have to deal with on a constant basis.

We're also open ridiculous hours, where most centers close much earlier in the day, we work weekends uptil 8.00 and weekdays uptil 10.00

You guys should all realize what microsoft is doing to make a better customer service experience...Bringing all the support for America, back here to AMERICA. We have some really good support agents that are from the west coast and speak english as a first language! And the training is extensive so none of the agents should be unfamiliar with the console. And one thing that might help, just supe up if the agent is not understanding/resolving your issue...Just ask to talk to their supervisor and you will get someone who has a little more power to get things done for you. Its still in the process of being transferred, so that's why all the indian ones seem so pissed off and spiteful, because we "TOOK THEIR JOBS!!!", so just hang in there and see what we've got in store for you, the xbox customer