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Xbox

Customer Service Ratings and Comments

Xbox is ranked #86 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 51.00 out of a possible 200. This score rates Xbox customer service and customer support as Disappointing.

NEGATIVE Comments

24 Negative Comments out of 30 Total Comments is 80.00%.

POSITIVE Comments

6 Positive Comments out of 30 Total Comments is 20.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • you guys suck serious cock! ! ! you said here that microsoft customer support over the phne takes calls until 2 AM ET, which means 11 PM where I live, however i called them and they said they close at 10 PM, way to go fucktards

    Anonymous 9/2/10 10:11PM

  • Don't ever buy an X-BOX!!! They billed us multiple times, sometimes multiple times per day for things (mostly demos) my 10 year old downloaded and did not realize he was having to pay with real money. He did not even know the parental password to get at credit card info and these charges were not approved. I made three attempts to resolve these over charges and wore out the batteries on two wireless phones over a 2 hour period with no resolution at all. I was transferred time after time to a different associate and assigned a new reference number each and every time. Yet, I had to explain my situation and problem to each new person I talked with. I lost nearly two hours of my time on three separate occasions trying to resolve this problem to no avail. I am now forced to dispute the hundreds of dollars in unauthorized overcharges from that first month of using X-Box Live. Save yourself a lot of grief! Buy a Play Station!

    Muckraker69 8/28/10 6:14PM

  • This is the last straw....never,ever,ever buy a microsoft product! over 65% of all xboxes fail. this will now be the 3rd time sending it back for repair and its only 2 years old. So frustrating. Now they want 120 bucks to fix it...what a joke...I never should have bought this piece of CR@P... Playstation is the only way to go!

    Anonymous 8/6/10 11:57AM

  • xbox live allows you to create a second profile. not account, profile. i did. it never once says you will be charge. everything on live makes you pay points up FRONT. all those things mention payment. this did not. they have been charging me for TWO ACCOUNTS since i made a second PROFILE. this is illegal. you cannot take someone's money without telling them they're being charge. i tried in vain after ungodly hold times to get a no, over and over again, on refunding my NON APPROVED CHARGES. i am quitting their service. they are thieves.

    Chaplin 47 6/21/10 9:00PM

  • They don't care about you, or how long you have been with live. There is never a resolution if you are out of warrenty.

    Urinedanger 6/21/10 6:45AM

  • i am on my second console in 5 months. the replacement one that was sent got the ring last week. all the emails that i have sent all say the same thing. i asked to email a supervisor and i get another generated email that has a general contact number. very upset with xbox now. and when i finally got through on that number, the lady must work for a credit card company. she actually asked me for the last 4 of my social. hopefully someone was listing to that call.

    Anonymous 6/19/10 10:26AM

  • I sure hope so. I have called support 3 times about the same error, stayed on hold for a over 2 hours total!!! Still no resolution very frustrating!

    Anonymous 6/18/10 9:44AM

  • I tried their online/email support.

    I don't think my email is even read by a human. All I get is form mail answers back, to which alot of the time the answer doesn't even apply to my question.

    Anonymous 6/9/10 6:55AM

  • So after almost an entire day of trying to migrate my gamertag from my xbox to my xbox 360, I called support. They put me on hold for an hour and then I finally talked to someone. He told me what I was trying to do is impossible and that Microsoft as of April 2010 no longer supports xbox gamertags. (I already knew that was bs) Then I told him that I was reading about it from this site:

    http://support.microsoft.com/kb/907333

    This site is an article published FROM MICROSOFT in May 2010 saying that "You can use this method to transfer your gamertag from your XBOX to you XBOX 360" After being confronted with this website he "put me back on hold" Apparently "putting you back on hold" is how they say "hang up on you now" in India???

    pineappleparticl 6/3/10 6:09PM

  • As of 4/30/2010 i am a victim of the e74 error! This is my 8th console to break! I have called and been told that i was going to receive an advanced exchange so they where goingto send me one first since i have all the problems with it. The dude Micheal who is philipino placed me on hold (for about 5 min) and came back and said i can not send you the console first,so i asked for a supervisor "nicole" and she said she was listening to his call and heard him tell me that he was sending me the console first, then i started to question her and she called me a liar so now im extremly upset i asked for her boss "kesha" she told me she was monitoring the call and heard this and i was going to get this resolved so i was starting to regain my faith in Xbox. So after 1hour and 34 minutes it came down to me getting a box to send it back and it was going to come in 1 business day it is now 5 business days and still no box. Today 5/6/2010 i called and spoke to Alison who said i would need to call back and provide her my console serial number and my credit card info and we would cancel the order and send me the console first.So once again this was not the answer.

    rath of hades 5/6/10 5:01PM

  • I received a replacement unit after our original 360 caught the red ring of death. The "new" unit overheats and they somehow wiped the memory from our hard drive and we can no longer save games. The woman on the phone, who did not speak English, wanted me to sit on the phone with her and wait until the unit overheats. She repeatedly asked me to explain the overheating - which tells me she doesn't really know what the concept of over heating even means. I am also approaching 6 months on this issue. So glad we also have a Wii becaus the Xbox is really not fun anymore.

    Anonymous 4/28/10 6:58AM

  • Absolute Worst ever!!

    It's neither an Indian guy, or a Phillipino dude...And they are almost always rude.... and they transfer, and put you on hold untill you just cant take it anymore...I get all my answers related to the XBoX on Forums..

    LA 4/11/10 1:51PM

  • Called three times to resolve an issue. They told me to call my service provider. Called my service provider to set up a new wireless connection. Did so and still the xbox runs terrible. If thats not enough, the xbox sounds like there is a broken fan inside, and continues to log me off of xbox randomly here and there. I hate this thing and will never buy a Microsoft gaming console again.

    Anonymous 1/25/10 2:16PM

  • I have been trying to cancel my XBox account for at least 7 month. I have been told I don't have the correct security information and so they can't cancel. (I write down all security info in a notebook so I don't forget.) Another time they said it was canceled, but they would have to charge me a cancelation fee...which they did. The following month they charged me again. I called to cancel and get a refund. They said there was no info that I'd called and canceled and would not refund. They wouldn't let me speak to a supervisor. No one there seems to speak understandable English. I now have to go file a dispute with my bank and/or cancel my checking account to get them to stop charging my account. (It took 3 times calling to get Microsoft to cancel my Zune account as well. Makes you wonder if this isn't just standard practice to rip people off.) If anyone is checking with an attorney about this matter, how about a class action law suit...just for the principle of it?! Maybe then someone in charge with take a minute to hear us!

    casio5000 12/17/09 8:47PM

  • I have been trying to resolve a billing question with X-Box Live for 6 MONTHS, I have called no less than 12 times, each time I have spoken with at least 2 different people, and in many cases gotten different stories. I have 7 different "reference numbers" for my complaint. My account was HACKED, I was charged $125 for purchase of points which I did not purchase and never received, and I have been unable to get a credit. The service has been HORRIBLE. No decent process for issue resolution.

    Anonymous 12/12/09 1:48PM

  • i agree with anonymous, the worst customer service ever,fob you off telling you a manager will not even talk to you, you cant get past a supervisor and they will not give you any information to take it to any-one in authority

    Anonymous 11/23/09 6:34AM

  • This is the worst customer support i have ever dealt wtih. I have been told eight different things by ten different people and noone seems to know what they are talking about. This needs to be fixed because it seems to me that you are trying to cover up your mistakes and blame the customers. This has happened many many times. I will just go back to sony because obviously microsft is very hard up for money.I have also contacted my local bbb and news station along with a lawyer due to the way I have been treated.

    Anonymous 11/11/09 5:13PM

  • Worst Costumer service ever. Wait 3 hours for some Indian guy who has no idea what a xbox 360 even is. Your better off talking to a squall.

    Anonymous 5/15/09 6:45PM

  • what a joke, how long does it take omg. Joke of a site with no number just to talk to someone. some people dont have time in there day to deal with that. The site needs to be changed badly. need to worry about there consoles breaking down more and less on advertisement. I hope they fix this problem soon cause it is a problem.

    Anonymous 4/24/09 1:49PM

  • Would be nice to speak to someone who spoke english. I called back twice to get someone who spoke english well and eventually gave up and struggled to get my 360 harddrive replaced.

    Anonymous 4/15/09 4:05PM

  • You could sit on the phone for 3 hours and get no info

    Anonymous 4/4/09 8:10PM

  • OMG that was brutial... the number work but it takes a hour and a half to talk to a person

    motard 3/5/09 6:06PM

  • Following purchasing an xbox 360 december 07 for my sons Christmas present we had a very upset child as the console was faulty and wouldn`t work, we therefore spent Boxing day returning the console which was an 80 mile trip. This year for Christmas he wants the latest games and accesories which we have purchased.However unfortunately the xbox recently displayed the ring of death so we have spent ages speaking to customer support trying to arrange collection for repair.All seemed straight forward initially but sadly it has been an absolute nisghtmare We first made contact mid november and we are still awaiting collection ,since being told the repairs take up to 4 weeks we are now feeling desperate as Christmas is only 3 weeks away.We are not happy with the service we have had and are taking the issue to whatcdog to investigate the case unless the issue is resolved before Christmas as I dont want another Christmas wrecked by an Xbox fault.

    Anonymous 12/2/08 12:38PM

  • its rubbish, i cant find any help and all the numbers dont work! not happy!

    Anonymous 11/4/08 10:28AM

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  • I was actually pleased when I called the support number to realize how fast they were. This is the second time my console flashed the "three red rings" which made me mad because the console was hardly used very often after the first repair. Luckly it was still under warranty.If it breaks again I must say I'm going to get a ps3, and they break as well.

    Anonymous 3/10/10 3:26PM

  • I called on a holiday and less than a minute from picking up my phone I was talking to someone on the phone who very nice and helpful and fixed the problem. And I guess for those who care I did speak with someone who was native English speaker.

    I just said technical support then xbox live and then after a few seconds the phone started ringing and I was speaking to a human, trust me on this - that is the most amazing thing these days. I dont think I've ever had such a fast call.
    And on top of that the guy knew what he was talking about and wasn't a jerk. Thats 5 stars for me.

    JJ 1/18/10 11:27AM

  • i just used that number and got an answer in 10 minutes....the guy was courteous and knowledgeable....and spoke fluent English...which is hard to find at 12pm on a sunday

    csbagent 12/13/09 11:27PM

  • Well, i think Indian's you Rock.They are the best people on this earth to provide any kind of technical supporet & can speake in better english then American's..american buck up..u could never provide t tech support not even for ur country..........need to learn alot..!!!

    Tarah 9/6/09 9:14AM

  • I had recently contracted the "red ring of death". So I called this # at 9am ET, got right through, a tech had me run a couple reboots/resets. A box("coffin") came in the mail 2 days after, tech Support said 3-4weeks for return but I got a refurbished model in about 1 to 1 1/2 weeks.

    Happy with this result and ease of support.

    KrisL 4/15/09 7:42AM

  • GREAT SUPPPORT FOR ALL ISSUES, ESPECIALLY WHEN HACKERS GET YOUR INFORMATION.

    Anonymous 7/26/08 7:12AM

  • Submit your comment >>
  • You guys should all realize what microsoft is doing to make a better customer service experience...Bringing all the support for America, back here to AMERICA. We have some really good support agents that are from the west coast and speak english as a first language! And the training is extensive so none of the agents should be unfamiliar with the console. And one thing that might help, just supe up if the agent is not understanding/resolving your issue...Just ask to talk to their supervisor and you will get someone who has a little more power to get things done for you. Its still in the process of being transferred, so that's why all the indian ones seem so pissed off and spiteful, because we "TOOK THEIR JOBS!!!", so just hang in there and see what we've got in store for you, the xbox customer

    Anonymous 6/12/10 10:56AM



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