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Xbox

Customer Service Ratings and Comments

Xbox is ranked #46 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 61.81 out of a possible 200. This score rates Xbox customer service and customer support as Disappointing.

NEGATIVE Comments

12 Negative Comments out of 17 Total Comments is 70.59%.

POSITIVE Comments

5 Positive Comments out of 17 Total Comments is 29.41%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • Called three times to resolve an issue. They told me to call my service provider. Called my service provider to set up a new wireless connection. Did so and still the xbox runs terrible. If thats not enough, the xbox sounds like there is a broken fan inside, and continues to log me off of xbox randomly here and there. I hate this thing and will never buy a Microsoft gaming console again.

    Anonymous 1/25/10 2:16PM

  • I have been trying to cancel my XBox account for at least 7 month. I have been told I don't have the correct security information and so they can't cancel. (I write down all security info in a notebook so I don't forget.) Another time they said it was canceled, but they would have to charge me a cancelation fee...which they did. The following month they charged me again. I called to cancel and get a refund. They said there was no info that I'd called and canceled and would not refund. They wouldn't let me speak to a supervisor. No one there seems to speak understandable English. I now have to go file a dispute with my bank and/or cancel my checking account to get them to stop charging my account. (It took 3 times calling to get Microsoft to cancel my Zune account as well. Makes you wonder if this isn't just standard practice to rip people off.) If anyone is checking with an attorney about this matter, how about a class action law suit...just for the principle of it?! Maybe then someone in charge with take a minute to hear us!

    casio5000 12/17/09 8:47PM

  • I have been trying to resolve a billing question with X-Box Live for 6 MONTHS, I have called no less than 12 times, each time I have spoken with at least 2 different people, and in many cases gotten different stories. I have 7 different "reference numbers" for my complaint. My account was HACKED, I was charged $125 for purchase of points which I did not purchase and never received, and I have been unable to get a credit. The service has been HORRIBLE. No decent process for issue resolution.

    Anonymous 12/12/09 1:48PM

  • i agree with anonymous, the worst customer service ever,fob you off telling you a manager will not even talk to you, you cant get past a supervisor and they will not give you any information to take it to any-one in authority

    Anonymous 11/23/09 6:34AM

  • This is the worst customer support i have ever dealt wtih. I have been told eight different things by ten different people and noone seems to know what they are talking about. This needs to be fixed because it seems to me that you are trying to cover up your mistakes and blame the customers. This has happened many many times. I will just go back to sony because obviously microsft is very hard up for money.I have also contacted my local bbb and news station along with a lawyer due to the way I have been treated.

    Anonymous 11/11/09 5:13PM

  • Worst Costumer service ever. Wait 3 hours for some Indian guy who has no idea what a xbox 360 even is. Your better off talking to a squall.

    Anonymous 5/15/09 6:45PM

  • what a joke, how long does it take omg. Joke of a site with no number just to talk to someone. some people dont have time in there day to deal with that. The site needs to be changed badly. need to worry about there consoles breaking down more and less on advertisement. I hope they fix this problem soon cause it is a problem.

    Anonymous 4/24/09 1:49PM

  • Would be nice to speak to someone who spoke english. I called back twice to get someone who spoke english well and eventually gave up and struggled to get my 360 harddrive replaced.

    Anonymous 4/15/09 4:05PM

  • You could sit on the phone for 3 hours and get no info

    Anonymous 4/4/09 8:10PM

  • OMG that was brutial... the number work but it takes a hour and a half to talk to a person

    motard 3/5/09 6:06PM

  • Following purchasing an xbox 360 december 07 for my sons Christmas present we had a very upset child as the console was faulty and wouldn`t work, we therefore spent Boxing day returning the console which was an 80 mile trip. This year for Christmas he wants the latest games and accesories which we have purchased.However unfortunately the xbox recently displayed the ring of death so we have spent ages speaking to customer support trying to arrange collection for repair.All seemed straight forward initially but sadly it has been an absolute nisghtmare We first made contact mid november and we are still awaiting collection ,since being told the repairs take up to 4 weeks we are now feeling desperate as Christmas is only 3 weeks away.We are not happy with the service we have had and are taking the issue to whatcdog to investigate the case unless the issue is resolved before Christmas as I dont want another Christmas wrecked by an Xbox fault.

    Anonymous 12/2/08 12:38PM

  • its rubbish, i cant find any help and all the numbers dont work! not happy!

    Anonymous 11/4/08 10:28AM

  • Submit your comment >>
  • I called on a holiday and less than a minute from picking up my phone I was talking to someone on the phone who very nice and helpful and fixed the problem. And I guess for those who care I did speak with someone who was native English speaker.

    I just said technical support then xbox live and then after a few seconds the phone started ringing and I was speaking to a human, trust me on this - that is the most amazing thing these days. I dont think I've ever had such a fast call.
    And on top of that the guy knew what he was talking about and wasn't a jerk. Thats 5 stars for me.

    JJ 1/18/10 11:27AM

  • i just used that number and got an answer in 10 minutes....the guy was courteous and knowledgeable....and spoke fluent English...which is hard to find at 12pm on a sunday

    csbagent 12/13/09 11:27PM

  • Well, i think Indian's you Rock.They are the best people on this earth to provide any kind of technical supporet & can speake in better english then American's..american buck up..u could never provide t tech support not even for ur country..........need to learn alot..!!!

    Tarah 9/6/09 9:14AM

  • I had recently contracted the "red ring of death". So I called this # at 9am ET, got right through, a tech had me run a couple reboots/resets. A box("coffin") came in the mail 2 days after, tech Support said 3-4weeks for return but I got a refurbished model in about 1 to 1 1/2 weeks.

    Happy with this result and ease of support.

    KrisL 4/15/09 7:42AM

  • GREAT SUPPPORT FOR ALL ISSUES, ESPECIALLY WHEN HACKERS GET YOUR INFORMATION.

    Anonymous 7/26/08 7:12AM



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