Xbox Positive Customer Service Ratings - page 2

User Reviews, Ratings and Comments

Xbox customer service is ranked #201 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 46.50 out of a possible 200 based upon 551 ratings. This score rates Xbox customer service and customer support as Disappointing.

NEGATIVE Comments

470 Negative Comments out of 551 Total Comments is 85.30%.

POSITIVE Comments

81 Positive Comments out of 551 Total Comments is 14.70%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Xbox

    Customer Service Scoreboard

    • 46.50 Overall Rating
      (out of 200 possible)
    • 470 negative comments (85.30%)
    • 81 positive comments (14.70%)
    • 5 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.5 Issue Resolution
    • 3.5 Reachability
    • 2.2 Cancellation
    • 4.3 Friendliness
    • 3.4 Product Knowledge

Add your review! Return to the main Xbox customer service scoreboard page

Posted by Srtoakes


I went through a program that get microsoft to call you back it was free, easy and worked. I can't remember the website name but all you have to do is enter the number you want called, they do the rest for you. I was done in under 10 minutes. Also my rep was super nice and helpful.

Posted by playman


I don't have a xbox but I did have a problem with my card being used by someone for Xbox live. When I contacted xbox support they were extremely friendly and knowledgeable. Excellent guys and gals. Makes me wanna get a xbox over my Playstation.

Posted by ihateurflop


Just on the phone with Xbox representative and she was extremely knowledgeable and helped me get everything on right track with two gamer tags that somehow merged together. she was extremely professional and helped redeem my year subscription off one account put it onto another delete the other account and also deleting all my personal information such as debit cards off the old account and had everything fixed within no time at all. thank your for everything Natasha great work.

Posted by DocBaztard


I called up over an xbox live code not working.
I was with an employee within about 5 minutes.
The employee stepped me through a process which went for about 15-20 minutes. He was a great help.
The employees name was Arthur, and he was a very kind guy, who not only helped me through the process, but also talked to me like a human being.
10/10 I would get help from them again, and in the future, I will be asking for that lads help.

Posted by Anonymous


felt a need to post a comment, as i cannot fault xbox customer service. My issue was resolved in a quick, professional and friendly manner. I,m sure there are lots of negative comments out there but praise where praise is due, I for one would like to congratulate xbox customer services for their excellent support

Posted by Mofo_Magnolia


talked twice to customer service within 24 hours, both times my issues were handled quickly, and without a stack of unnecessary steps. the customer service agents were very nice about it too. Microsoft has never disappointed me when it comes to their customer service, more than can be said for many other companies.

Posted by Poojabber007


I spoke with an incredible lady named Christa (or Kristen, I'm sorry if I got it wrong) and she resolved my problem in minutes even while carrying on great conversation. Definitely the best customer service experience that I have ever had.

Posted by Thebluefox


Thanks Ms. Tanisha as well as the Xbox team...You were so patient and professional.

Posted by Anonymous


Spoke to Jessica this date as my credit card was being used on XBOX 360 acct without my consent. She was very pleasant and very thorough. She made sure that all my concerns were addressed before we hung up. Very pleased with this call and customer service.

Posted by celticgoddess


I'm not sure why so many people had negative comments. I called and got a real person within a minute who resolved my issue quickly...

Posted by Anonymous


The robots in the beginning were kinda hard to get through, but once I made it to the actual tech support people, the problem was resolved quickly. When I saw the reviews I was worried but overall it was a smooth experiance

Posted by BudThompson


I just got off the phone with Rich. What a pleasant guy! Very friendly, and extremely helpful. Thanks Rich!

Posted by Anonymous


I got hooked up with Nathan M. He was EXTREMELY friendly, and knowledgeable. He helped me solve the problem, and was EXTREMELY professional about it.

Posted by bigbrotherbeane


Awesome. While it was hard to find the number using just my phone, the guy on the other end was awesome. Fixed all my problems and told me about stuff I wouldn't have checked out otherwise. Great customer service once you find it!

Posted by lstew48


The Xbox customer support was very nice to me. They fixed my Xbox 360 for Free even though it was a week out of warrenty!!! Then sent me a shipping label and everything and got the xbox back within a couple days of them receiving it and it works fine. Very happy with their service and not sure why everyone else is bashing them!

Posted by Anonymous


just a few to mention modern warfare 3 sponing is too close. should be no scoping with snipers.black ops 2 worst game i ever played dont give people a chance to kill people. little children should not be allowed to play although i dont know how youd do anything about that. oh ya your xbox cases when games are bought should be better made for not breaking games it really sucks to buy and cant get it out of the case with out breakin it then gotta go through bringin it back to exchange after even paying for warrenty on the game why not charge a bit more for the game and make new cases. overaLL that my commlaints for today eccept for the fact we still pay for game play and sony play is free but i guess when it comes to xbox ya cant be the best right i mean look at your ratings.

Posted by Willumps


Basically your experience with Xbox customer service depends on who you get connected to on the other line with customer service. I got connected with about 4 different workers, 3 of which didn't exactly help me. And one who didn't help me at all. The last customer service person I got connected to whose name was Joe,(btw, thanks Joe) helped me a lot and finally solved the problem. Therefore my review is positive, because I don't want the reputation of Xbox support to be terrible because of a few bad apples. Customer service people like Joe, who I got connected to, make the Xbox support experience quite swell. Again I want to thank Joe, he should get paid more than the rest of the bad apples there.

Posted by toxicdeta


Had the most wonderful help from this really cool person named April. I requested a call from the Xbox contact page and received one from her a few minutes later. She was just a very friendly and patient person throughout the whole thing. She walked me down through everything, was very down-to-earth, made some rational suggestions, and did not seem like she was in a hurry to end the call. Overall, I was very satisfied with the customer service (even though the problem wasn't technically fixed, but it was only because of some foolishness on my part) and I would recommend requesting a call from the xbox contact page and especially from April (who sounded very hot, btw) to ANYONE. :)

Posted by GHS Foenix


I had two initial experiences, The first was by a man named Josh, very helpful we we're patient with each other when either party had to get information. I ended up having to end the call because my account didn't have security questions yet I knew everything else about it.
I call back later when I set up my security questions and ask if there is any chance I can talk to Josh. They said they don't have personal extension lines. I was content, "okay, I will just start from the beginning". I say the same things and try to go the same path me and josh did with this new associate. We get pretty far along, he then tells me sorry for the wait let me just clarify one more thing before we move on. Straight hangs up on me. I REALLLY hope it was a mistake, there was no reason for it. Now I'm on a call waiting list for 40 minutes writing this message in the mean time.

Posted by Anonymous


I was hesitant to call after reading all of these posts, but I needed some help with the billing situation so I had to. First of all, I did have to wait about 8 minutes to speak to a human being. The robot was telling me to wait 20 minutes so that was good. The guy that I talked to was super nice and answered all of my questions. I totally blanked out and forgot my gamertag and had to tell him like, 3 different ones. All in all it wasn't even close to a bad experience. Just boring.

Posted by Happy Customer


I have read through the majority of the complaints on this site. I can honestly say that Xbox Customer support goes out of their way to assist their customers. Customers get angry for several reasons. 1) They forgot their password for their email address and/or the email doesn't exist anymore. This is not Xbox's fault. This is YOUR fault. Not enough information to prove its your account? How is that the fault of Xbox? Its not. 2)Your account/console was banned. Read the Terms of Use. It was laid out in black and white and you didn't read it. 3) Your kid made charges, you want a refund. Don't give a kid a credit card. There is a reason you can't get your own credit card until you are 18 years old. 4) Long hold time, and in the 5 minutes you were away someone closed your chat for not answering - Ever think that they are going as fast as they can, and if you don't answer they have to move on to the OTHER PEOPLE who didn't walk away?
I have always found Xbox customer support to be 100% helpful each and every time I have had to call. Their agents were polite and helpful. I understand when they can't do something if its in the policy.

Posted by sheila


Isubmitted recent problem with Microsoft but failed to mention that Xbox Customer services is always helpful and friendly.

Only a couple of times they did not seem to know what to do to solve the problem. Usually, when I ring back and get another Customer Assistant they solve the problem.

Posted by Anonymous


They need better customer support but they were patient.

Posted by Anonymous


Guy I talked to- Braheem, was unbelievable. Helped me tremendously and delivered great customer service. Was a rare pleasant and helpful phone call to a technical support agent.

Posted by becca


I used Xbox's call back service to resolve an issue regarding cancellation of a subscription I was unaware was running, & to remove a debit cad from my account which had outstanding payments on it.
I spent roughly 45 minutes on the phone with a lad named Alex.
He went through everything with me, from why these issues had arisen & how to remedy them, all the time maintaining an outstanding attitude.
All issues were resolved, & my outstanding charges were reduced.
During my call, I had to contact "Zune", as I had a subscription to this app that i was un-aware of. This is noteworthy because whilst talking to the gentleman from "Zune", Alex from Xbox support was still on the line, assisting me in conversing with "Zune".
I can definitively say that the help I received from Alex at Xbox help & support was THE BEST customer service I have EVER received.

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