Xerox
Customer Service Ratings and Comments
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Add your comments and ratings for Xerox customer service
NEGATIVE Comments
2 Negative Comments out of 3 Total Comments is 66.67%.
POSITIVE Comments
1 Positive Comment out of 3 Total Comments is 33.33%.
Issue Resolution
Reachability
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Helpdesk infuriating - so difficult to log a ticket - personnel keep saying "thank you" " please bear with us" etc etc etc - but are actually not listening to a word you say - just reading pleasantries from their script. Yesterday I spent 30 mins trying to explain that we didnt print via USB cable but via the network but they had no understanding of how a printer works at all. However once the ticket is dispatched to a 3rd party repair company (DekTek) the issue is resolved asap - just getting to that point is the problem ! Anonymous 10/6/09 3:17AM
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Xerox customer service in our experience, is non-existent and operates on a platform of lies, evasion and inertia. We have been pursuing our complaints with two Xerox machines for over three years and as we have discovered from other disatisfied Xerox customers, the company has a tacit policy of obliging settlement through the courts (expensive and slow thus thinning out a lot of complainants) rather than going down the path of good will and it's marketing lie of total customer satisfaction guaranteed.
lednot 8/26/09 11:03PM
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Perfect service!
flip 12/16/09 1:28PM
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