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Xerox

Customer Service Ratings and Comments

Xerox is ranked #63 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 59.09 out of a possible 200. This score rates Xerox customer service and customer support as Disappointing.

NEGATIVE Comments

6 Negative Comments out of 7 Total Comments is 85.71%.

POSITIVE Comments

1 Positive Comment out of 7 Total Comments is 14.29%.

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Disappointing Overall Customer Service Rating
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  • Our company was looking into buying a new copier. I am in E Texas..we contacted the local representtive and I told them what our needs were. The lady said she would get me a quote together and get back to me. I waited a few days and called her..got her voice mail. She returned the call and I explained I needed the quote right away so we could make a decision. She told me should would have it by the next morning....she never showed up. I have been on the phone for almost an hour trying to speak to someone at Xerox headquarters to make a complaint and I have been sent to numerous extensions/vm's and I have actually spoken to the receptionist ONLY!!!! POOR SERVICE.. WE'LL LOOK ELSEWHERE!!! THANKS!!

    Dixiedeb 8/27/10 12:35PM

  • Sorry to say something is up at XEROX in the Northeast. Scanner down, going on three weeks and NOW the copy machine id down.
    Service seems to be VERY thin.
    Whats up?????
    Try to remember what happened to KODAK.

    Anonymous 7/8/10 7:43AM

  • Pathetic service.Horrible service.It is almost a month since we gave them the complaint but no output from their end.

    Parvesh 6/18/10 11:25PM

  • Xerox Customer Support is outsourced by IBM.
    to the customers it's said it is based in Dublin, Ireland, but in fact is based in Sofia, Bulgaria.
    By the names of the support representatives you will easily understand this.
    These persons receive a misery - 400€ a month.
    The western managers, supposed to be highly qualified and examples, come here to have easy sex. The company seems a sex house. And that managers are so qualified that can't even speak foreign languages.
    The internal promotions system is based on sex. IBM USA has received several internal complains since they have base here their service.
    Names as Rosanna Helm or Eric Kramer are just 2 examples of persons fired because of this scandal. But in fact, the big and powerful ones, IBM USA doesn't dare to touch and ignores the complains.
    Employees being exploited and these managers showing off their BMW's and other top class style standard life details.
    This is what is happening to Xerox customer's money. Around here Xerox and IBM are known for exploiting people and running business as if they were managing a sex house.

    Nuno 4/18/10 2:52AM

  • Helpdesk infuriating - so difficult to log a ticket - personnel keep saying "thank you" " please bear with us" etc etc etc - but are actually not listening to a word you say - just reading pleasantries from their script. Yesterday I spent 30 mins trying to explain that we didnt print via USB cable but via the network but they had no understanding of how a printer works at all. However once the ticket is dispatched to a 3rd party repair company (DekTek) the issue is resolved asap - just getting to that point is the problem !

    Anonymous 10/6/09 3:17AM

  • Xerox customer service in our experience, is non-existent and operates on a platform of lies, evasion and inertia. We have been pursuing our complaints with two Xerox machines for over three years and as we have discovered from other disatisfied Xerox customers, the company has a tacit policy of obliging settlement through the courts (expensive and slow thus thinning out a lot of complainants) rather than going down the path of good will and it's marketing lie of total customer satisfaction guaranteed.

    lednot 8/26/09 11:03PM



  Contact Information  
Customer and Technical Support
800-821-2797
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Complete Xerox customer service phone numbers and contact information at ContactHelp.com
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