Yamaha Customer Service

User Reviews, Ratings and Comments

Yamaha customer service is ranked #149 out of the 630 companies that have a CustomerServiceScoreboard.com rating with an overall score of 50.67 out of a possible 200 based upon 42 ratings. This score rates Yamaha customer service and customer support as Disappointing.

NEGATIVE Comments

35 Negative Comments out of 42 Total Comments is 83.33%.

POSITIVE Comments

7 Positive Comments out of 42 Total Comments is 16.67%.

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Viewing Yamaha customer service complaints
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I had given my keyboard for servicing in thiier registered service center stated below

for checking the sound on the patches. After returning many of my individual keys have stopped functioning and i was chanrged more than thousand ruppees for this. I cannot even use my keyboard now as most of the keys dont work.

Krishna 4/13/13 2:24AM
My Yamaha Legenda 115Z heaving a problem when I buy it...I also get it to the penang service center for 3 times already the problem also can't slove...timing also same like that up and down...
today is the third times already...

and also my warranty wanna reach... but the problem also can't slove...

Thau Geng 3/27/13 8:57AM
Having problems with My $1,400 AV reciever and emailed cusomer service, was basicly told to look it up and take it to a repair center if you can not figure it out. Looked everywhere and Yamaha has no way to file service complaints. For 25 plus years I was always a Yamaha faithful, 5 recievers, speaker, subwoofer DVD and then Blue-ray.....But never again!!!!!!

jinnes 3/12/13 12:52PM
I just got a yamaha 05 yz450f hot start stuck 4th gear slips I spent 2500 now out of money bike still ant right help I love yamaha

Anonymous 3/12/13 10:32AM
I trtied to fill out the survey that Yamaha sent me! I can NOT find anyplace on your crapy page to fill it out! If you want consumers to buy your engines I would hope you would be more concerned for our comments than leaving us with a dead end!

Pissed off consumer in Wisconsin

Pissed off consumer in Wisconsin 2/27/13 6:28AM
1) U ask the service people to change shock seal & oil ---> Dust seal is never put back to original position
Common any layman understands with dust entry shock seal deteriorates & fails
2)Many a times Bolt torque is not done at all
3)Ask to change some part --> Just do general service & give without informing that part has not been changed.....
List will go on & will never end
This is not expected from Yamaha service
I recommend bike service to be done in local garage only!!!!

Anonymous 12/23/12 1:05AM
How in the HELL do you get a hold of someone from customer service at Yamaha??? I have spent the past hour trying to contact ANYONE about a question I have about my Yamaha PWC only to find that there is NO contact information, or this site is no longer in service... WOW!!!

Just in case anyone at Yamaha is paying attention I have a 2004 XLT 1200 and I need to know if the factory sponsons can be adjusted to improve the stability of the PWC???

Anonymous 12/7/12 6:20AM
my fazer bike have engine problm...and i did compln in showroom when my bike in waranty period but they didn't give any respose...aftr tht my waranty time is ended...thn they are sayng to me tht ur bike have engine prblm and ur bike need engine work...thn what can i do....yamaha services is vry bad...

Anonymous 12/2/12 9:57AM
The employees of YAMAHA FACTORY SHOP � PUNE they are not providing good service after purchasing bike, not taking good with the customer & also ignoring customer issue, so it will effect on customer thinking before purchase bike from you showroom,& Also the rohan who seler in factory showroom in pune he is not tolking good with customer and w so please take care of that.

Shailesh 10/10/12 7:54AM
Yamaha!
i love your products I just wish the dealerships you operate with were helpful! I'm talking in specific about the all around power in st johnsbury, vt these special people that work here fail in all around customer support from financing and buying a all terrain vehicle to the service in the shop! called 3 times one week just for a oil change! I got no call back and got the run around every time let me transfer you they would say to he's busy or with a customer. called about there inventory on a tire and was promised a quick response... believe it or not I had to call back and ask again then putting me on hold for 30 seconds gave me a simple no! wow glad you put superior service on your emails and quotes because you really suck can't even get emails back about the new products they act like its not there job! to top it off even after all this still trying to give them buisness (last time I make this mistake) was working on finishing the finance process with spencer Hudson just waiting on him to get the paperwork to sign after 10 minutes of sitting in his office decided to see what was going on why is this taking so long to retrieve this piece of paper well apparently talking to a client was more important now to me a 7000 sale is worth sitting in your office for 20 minutes but not to this joker save your money and time for a Yamaha dealership anywhere else! this company slanders Yamaha everyday they carry there products!

Anonymous 10/8/12 9:38AM
My local Yamaha rep took 3 months to diagnose my problem with my amp. After they have found the root cause, I did a huge downpayment on the repair. The local rep repaired my amplifier and put it on display in their shop without my consent, and did not even inform me that my unit is already at the shop... Very bad service

Me 9/17/12 3:16AM
I just bought a grizzly 700 from AlaskaFunCenter and took my machine back for it's 200 mile oil change. while riding this machine i noticed valve noise. asked them ti adjust valve so I do not destroy my engine. they told me they drove it and that it was normal. told them i wanted them adjusted under warranty and was told that it is a ware item and would not be covered. this machine i 3 weeks old. ALASKAFUNCENTER.....STAND BEHIND THE QUALITY OF YAMAHA.. I will never return to them again...
DO NOT BUY FROM THESE FOLKS THEY DONOT STAND BEHIND THEIR PRODUCTS

Anonymous 9/15/12 8:39AM
I HAVE A NEW STRATOLINER,9 MONTS OLD , IN SHOP FOR 11 WEEKS TOTAL ,LAST TIME IN FOR ENGINE NOISE AGAIN, DEALER SAID- THEY HAD ROAD IT AND NOISE IS NORMAL-I HAD NOTED MILEAGE AT DROP OFF AND BIKE HAD NOT LEFT LOT. NO ADDTIONAL MILES,, WISH I COULD GET SOME HELP FROM SOME ONE- CALLED CUSTOMER SERVICE AND SAID GUST TAKE IT TO ANOTHER DEALER, SPRINGFIELD YAMAMA MO. IS MY SALEING DEALER AND SHOULD REPAIR MY BIKE-THEY DID NOT EVEN RIDE IT TO SEE IF I HAD A CONCERN.

RTCLOUD05@YAHOO.COM 8/22/12 7:41AM
I am not pleased with the yamaha rhino, poor design on the 700, blew the head gasket att 25 hours, fixed by dealer and blew again at 74 hours.

I bought the rhino due to reputation, however research online reveals that YAMAHA has a problem with the rhino, the cooling system, overheating and head gaskets blowing. Had to argue with the dealer to fix it under warrenty the first time - this bike has not been ridden hard at all. I think I bought a lemon, it's never been right.

I will not but another YAMAHA.

David 7/10/12 6:55AM
Good Afternoon,

I bought the Kuryakyn Magnum Mirrors and adapters from you last month on the net. I received the mirrors but the adapters were not included. I called and had the adapters sent separately. I am sure that cost you extra money for shipping but that is on you. I installed my Mirrors last weekend. The first chance I had to take my bike for a ride was yesterday. I rode about 30 minutes and jumped on the expressway. When I reached 70 miles an hour the left side mirror broke off, hit my gas tank leaving a huge deep chip in the paint and then proceeded to bash in my left testicle.Not fun. I was able to hang onto the mirror and took some pictures which I attached. I called this morning and talked to a gentlemen. I left out my testicle out of the story and his reply was to send the broken adapter to him and he would send me a new one. Did I hear him right? Pay $5 bucks to ship a $4.50 part? I told him the adapter broke off flush with the bottom of the mirror. See Pic. He told me I would need to get an easy out to get the broken bolt out of the mirror. I thought man you are lucky I don't live in Indiana. I just hung up thinking what did I just here? I could not ride my bike to work today without the mirror
No resolution! Sent mirror back. Westfield Indiana dealer will not help. Only wants to replace the broken adapter

Anonymous 4/16/12 6:48PM
Terrible customer service on a cheesy electronic piano that started malfunctioning 2 months after purchase. They make you pay for the call then place you on hold forever. Never going yamaha again.

Anonymous 2/22/12 11:22AM
very poor service you have provided in bikes your service center sutyana in Vanraj traders Rudrapur charges the money with their own basis and mechanic is also not work properly so please do some action.

Anonymous 2/9/12 2:01AM
I had purchased Yamaha FZ16 in Oct 2009 & since start of 2011 I started facing problem with it. I lodged complaint with Lotus Yamaha Bangalore, they changed almost all parts of my bike but still the problem remains. The mechanics are completly unaware of the problem. The Bike is giving me jerks while driving and is not running smoothly. 1 of the mechanic said its Carborator problem, another said Piston Problem. I tried reaching out to Yamaha Customer services, but was not aware that they are too poor in handling their own customers. They have not responded to any of my queries till date. This shows, how much Yamaha's goodwill gets impacted & I am sure that after reading such comments from customers, people will think twice before taking Yamaha bikes.

Anonymous 2/3/12 3:09AM
Dear Sir/Madam,

I Purchased a FZS model(limited edition) on Nov'11 but the engine is very noisy and the pickup is not up to the mark at all, i lodged this complaint several times in ORION motors, Bangalore where i purchased the bike but they are not taking any care at all rather than arguing falsely with me. I am totally disappointed with the vechicle and also shwed the bike in another serving centre PANACHE motors Bangalore and even they are unable to do it and also getting a mileage below 30. I am not concerned about mileage but i want my bike to be smooth and powerful which i am not getting even after a try for minimun 7 to 8 times. Really disappointed about the bike performance and the service quality the servicing center guys providing. Plz take some immediate action's regards to this issue.

Please feel free to rech me on my mobile 91- 8971955220, Mr. Debasis

Yamaha Suggestions 1/11/12 11:59PM
sir

i am samar mandal having a fazer bilke num was wb -74p-7796,two weak before i had a servicing so but while i don my servicing i said that start problem plz charge my battery n my engine was sounding like (cheek cheek cheek) ,n that sound was from very beginning ,but they ignore it every time ,they said every time is ok from the beginning , and two weak back , that time also they said now its ok ,,,,,the same thing is happening again and again ,finally i gave a complain on Calcutta service center they said we lunch a complain so that u get a call from our engineer than i got a call from siliguri service center .again the same person is calling ,, after some days i went to there they told me at 2 pm you have to submit your bike in hear , i said i cant do that next time i will come on morning so u checked my bike that time n i will take home ,,,, after three day i make my self free n came on morning n gave my bike the 10 am job card number is 6,, i wait until they are working but they even not touches my bike i said why u are not working its 4 pm ,, when i take my bike ,, than they said ok ok we are doing ,, than they said you give your bike in hear for today n come tomorrow i said that why u are doing later its your problem,, not mine i will take my bike you have to finish your work,,, but they are arguing with me ,,,,,, final y i drop my bike ,, n went home ,,,,,,,next day i came on 3 pm,,,,,, there work is not get finished than after that also i wait ,and take my bike 4.30 pm,,,,,,, they told me the problem,, and said you have to change something inside ,, so i said ok,,,,,,,on morning again start problem is going ,,,,,, than after two days i toke my battery that time i fine one thing that is there is a rubber cover where negative and positive covered so water are not get in through but one is missing from negative side and in positive side that one is there ,, i thought it was mistake,, and take my battery to a charger shop,,, for charging ,,,, after that i put on my battery ,,,, than i wont get any problem regarding my start ,,,,, so,,,, if Yamaha showroom or service center cant solve the problem of a battery that directly told to us that u cant solve the problem ,,, we can solve from out side,,,,, and i saw a problem which was MISSING there is a two pipe which com from a battery and another is from some ware els that one is MISSING ,,i no they are STEALING this for another bike ,,,,,,, is this so YAMAHA company is TEACHING STEALING to their workers ,,,,,,,TOUGH THEM HOW TO STEAL PROPERLY .,,,,,, i want strong feedback on this particular matter,,, thank-you ,,,,,,,,,,,,,,,,,,,

samar 11/24/11 11:51PM
Very disappointed with the customer service of both Yamaha and their so called, Authorized' dealers. I dropped off my receiver for repairs at "Pinnacle Service Center" in Haverhill, MA and it was sitting there over a month. When I call they tell me they are waiting for PARTS, which Yamaha never sends!!! And when I call Yamaha, of course I talk to the voice machine. SUCKS! I've always been a fan of Yamaha, but NOT anymore...

sthurair 11/17/11 7:56AM
I m facing a problem during Servicing every time. With in 5 month I m facing bettory problem, pickup problem, sound problem, engine problem but But Prince Yamaha Engineers do not solve my problems after too many request. After servicing many times I visited to, Prince Automobiles,9-A, Amar Colony Main Rohtak Road, Nagloi, Delhi-110041 but they do just a formality.

raj 11/11/11 12:38AM
hi this is deepak from delhi i was purchase my sz-r may 9 2011 from prince yamaha rohtak road near rajdhani park but my bike perfom not well and i m not feel good about your services. and i m not happy to purchase your SZ-R PLZ halp me and after service my bike perfom bad to bad i m very Disappointed pls call me and help me 91-9953714141

raj 11/11/11 12:08AM
Tried to find www.yamahacustomerfeedback.com - to fill out survey online- but could not locate.
Have a 2007 Stratoliner. Front Head gasket leak at 18,000 miles. Also moisture in the speedometer gage packet. Gage needles sticking until bike warmed up. Took it in to Laurel Yamaha Motorcycles, MS. for warranty repair. When I got it back it was now leaking at top of pushrod cylinder and speedometer gage packet wasn't replaced. Took it back again. They said they would eat the cost this time since MaMa Yamaha did not like paying twice for something that should have been corrected the first time. Got it back and again still leaking at top of pushrod cylinder. Mechanic stated he replaced
all the gaskets but that one. Thought it was still a cylinder head leak. Now wanting to charge for the gaskets to fix. This is warranty work????? Mechanic called yesterday and said it is ready for pick up, but stated he is not sure the problem is completely corrected, but has done all he can do. Still wanting to charge for the new gaskets and now possibly labor. This is the third Yamaha bike I have purchased over the years. Tour Deluxe, Venture, and now the Stratoliner. I have had warrenty issues with all three. Wiring shorts with the Deluxe, 5th dog gear breaking on the Venture, and now this problem with the Stratoliner. When I pay as much or more for one of these bikes as I would for a small car/truck I expect more. Will I purchase another Yamaha. Don't know??? I'll wait until the warranty runs out next year on this one, then decide.

Anonymous 10/29/11 6:55AM
You should definately mention up front that this particular service (Ask Tech Support Now) is not free, even if the question is informational in nature and not a repair question. I was very unhappy to have filled out all of the information only to reach the end portion and find out that my answer would cost $xx.
This baiting the customer is bad for morale.

vinyldweeb 10/23/11 8:26AM

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I do not know if this will mean anything to you but in my opinion. You ruined the vmax with the gen.2 machine it has no cruiser appeal. To me its another version of a crotch rocket. PLEASE yamaha bring back what you built. A REAL VMAX. One that appeals to the american soul like a 1969 camaro with throaty pipes and loppy cams and horsepower to run redlight to redlight. We do not give a crap if it handles. We want hold on and tighten your butt cheeks scortching performance in a straight line and a bike that has curves like a cruiser. A traditional cruiser. Make the old one with the 1200 and more hosre power, throw in wider forks, bigger headlight and scoops that actually work and shazaam. you will be a best seller again. Americans love muscle in a straight line not a roadcourse racer. Think about it we love classic cars with loud exhaust that rumble and when we get in town we want everyone to know our hot rod is bad ***! you can not race a roadcourse in the city. But you can go fast as he!! from red light to redlight. Bring back that beast that is lean loud and mean and make it more cruiser bike than Bat Man crap. I own a Gen 1 vmax and a Four wheeler both Yamaha. I have always owned Yamahas even as a kid. Yamaha yz 80, enduro 250,Banshee and ofcourse the 4x4 and the Best (my vmax).Please just widen the forks,go over that awsome 1200 and perk it up and make the scoops work and make the rear tire fatter and make it more cruiser like (old school). You will sell a ton of them over this thing you call the new vmax. "YUCK"

hope u listen 12/15/12 4:26PM
I just had a question on the operation of my reciever, I called Tech Support and my Question was answered in minutes. I couldn,t be happier with my equipment or your courteous people.

Anonymous 7/27/12 10:32AM
Hi Team,
Iam using YAMAHA LIBERO bike from the year 2003,im very caring for my bike,iam very satisfied but later on i use to go to make service for my bike outside.know a days im irritating to make service of my bike outside also,the thing is that im not satisfied anywhere..the problem im facing with my bike is oil leakage at head,front shocks,handling,and suffering lot from mileage problem..
Please my bike as it before and satisfied..
Hope for ur response....

From
Neymath
+919886416786
Tumkur-572101.

NEYMS 6/22/12 5:55AM
very good service salesmen very knowlledable

allyjays 2/24/12 5:34AM
Hi there,
I had my Yamaha T Max serviced last week at High Wycombe (UK) by POWERBIKING Ltd. on the third time since I had it. Timing and contacting me was good as previously but this time there was no cleaning at all on the bike. It is probably not a big thing but because I had it before on the other two services I was expecting that this time as well. Is it a sign of the recession now or just a simple mistake?
Thanks for your answer,
Yours sincerely,
Peter Olah

Peter 7/6/11 1:23PM
My YBR 250 recently underwent a second recall during which the whole of the swinging arm was changed for a modified version. It is known to be a fact that another Japanese motorcycle manufacturer had frames breaking and denied responsibility until it was aired on T/V ... not so with Yamaha.
My trust in Yamaha motorcycle management has just doubled. The cost borne by Yamaha must have been quite high. I would just like to say thank you, for possibly saving my life.

Customer service. 2/1/11 7:12AM
THE SERVICE REP KNEW HIS PRODUCT WHEN OTHER "PROFESSIONALS" DIDN'T. QUITE PLEASED

Madman 1/28/11 11:38AM

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