Yamaha Customer Service

Terrible customer service, rude demeaning. This company made a promise to me over 30 years ago, that the product that they awarded me as a contest winner, but always have an unlimited lifetime warranty on it and now that my guitar needs service, they act like I made the whole thing up there a bunch of liars. They only care about prophet who is running. That company should be ashamed of yourself.

Love yamaha products except the 2017 700 grizzly I bought. It self ignited after a few short hrs of use and was the soul reason my house burnt down. Insurance rebuilt my house but nothing from Yamaha to compensate for all the inconvenience they caused me.

You guys suck. I had this great experience. Then some moron changed everything. Why?

I am trying to locate a carby to fit MIO MX125 so i can supply it to the Yamaha dealer in Tacloban so he can fix my bike..this is a stupid situation i never heard of before..only in the philippines..anyway how can i find this part please tnx. Confused customer

I come to the casino 5 times a week n spend good money.ive been playing for 3 days n called the host on duty for some food comp...she didn't even look at my account n said she couldn't give me any .. I just lost $5000 in 3 days n u can't give me lousy food comp
I'll never ever come to the casino again .. the worst service..
What do I have to lose a house before I can get a hamburger
Ridiculous.....terrible ..
I'll take my friends n myself to somewhere else. Horrible
You guys need to take care of people better then this

Called several times to make a final payment on boat. After several failed attempts I finally reached a customer service representative. They were the most rude and disrespectful people I have ever dealt with in a customer service situation

Yamaha made a BIG mistake by putting the controls for the voices, etc. on the left side of Clavinova keyboard/pianos. Many people are "right" handed which means it made more sense for a right or also left handed person to touch these controls for voices, etc. on the TOP of the keyboard with either right or left hand and it is right in front of you. I have played piano since I was 6 years old and when I first got a Clavinova at home and then our for our church (we have purchased 2 for church) I found they are the greatest thing. I would like to consider replacing mine at home but I refuse to purchase with the controls on the left. And for some, we don't want all the fancy bells and whistles, just the normal voices of pianos, organs, guitar, harpsichord, etc. Not necessarily a "screen" but just buttons that one can quickly and easily change combinations of voices. Put these back on the top of keyboard.

Very poor are the worst customer service in yamaha dondaparthy service.

I have a 2017 EX Sport Waverunner. Page 52/53 of the Owner's/Operators Manual are very misleading and caused me over $500 in damage (labor & parts). Even the Yamaha technician at Sherman Powersports in Sherman TX indicated he needed to email Yamaha and explain that their instructions for adding oil into the 'oil tank filler cap' (the dipstick) is wrong...he indicates that Yamaha instructs the tech to unclamp a hose and pour the oil into the hose. I poured ~3 quarts of oil into the into that oil tank filler cap as instructed...thus causing oil to get into spark plugs and smoke when started...I needed an oil change, new spark plugs and labor for diagnosis and repairs. I will be complaining to Yamaha directly for reimbursement and corrective action to make the User Manual information correct and clear.

I have been trying to buy a Yamaha Kodiak 700 for 2 days now, and can not get anyone to call me back. Why does noone want to sell one?

I paid off the 4 wheeler on July 7,2022. I have not received my lien release and it has been over 46 days. I have called in this time and spoke to 6 different people. I have been told it takes 30 to 45 days which is silly considering it didn't take that long to take the cashiers check that was over nighties. Each person told me they would " escalate " the issue. I called again today and got the same lie. DO NOT USE FOR FINANCING!! They do not like you paying off early, and we speak to the supervisors or managers they are just flat out rude. They will tell you the account is closed because of the payoff, but won't release the lien. Mid you call the corporate line they referred you back to financing that doesn't know what they are doing.

Worst custumer service.
Yamaha motor trade dela pas pasig city. Around 1pm dumating ako dun july 26, na prosses papers ko ng 3pm. 8pm i am still in the store waiting for my motor cycle.

Very poor or the worst custumer service
Yamaha motortrade
Dela paz
Pasig

I've been waiting 2 months for a tire and wheel for a 2022 XTR. They tell me maybe July.

Poor service in obtains spare part.
I placed an order for some parts to suit a 15 hp Yamaha outboard , (a very common outboard) one day short of one month ago. Each time I have contacted the dealer only to be told they must be held up with the freight deliveries. If this is so how come I can receive a parcel from Darwin in 5 days but from Yamaha still waiting for 1 month.
Very disappointing

avoid at all costs if you possibly can. Products are crap. Service is incapable parts are unavailable, they don't even answer their phones most of the time.

Yamaha uae ?? is not reving any heart due to less spare parts and devices.

I have had two encounters with Yamaha customer service and both were horrible. If I could change today I would. I made a double payment and asked if they could reverse one, they said NO you have to call your bank. I called my bank and they reversed it and I ended up getting a charge from Yamaha. I called Yamaha and they would not help me at all.

Never helpful, very rude.

After 40+ years of brand loyalty to the Yamaha motorcycle product, owning several Yamaha motorcycles, I am completely done with this company! Every dealership I have ever visited for service through the years have either been dismissive to problems I've experienced with their product, or caused more damage with shotty workmanship they've performed. When I would elevate a problem to Corporate Yamaha I'd get to play the phone transfer game until exhausted, never getting any resolution. So much for the many thousands of dollars I've shelled out through the years, to include decades of brand loyalty...

Worst customer service ever..
I have been waiting for parts for 8 months!!!!
I have written letters to corporate and eventually got a response but nothing resolved and now a couple weeks later they won't respond to my phone calls....
I regret ever making this purchase and will
Never by a Yamaha product again

Worst service center at prakash hagar, bangalore.supervisors are inprofessionals, irresponsible.
spares are not maintaining in stock.

Worst customer service of any company I know charged me twice for same payment then when I questioned it they told me they couldn't help even though it was their mistake

I have been waiting 5yrs for Yamaha to come out with a automatic transmission YXZ Turbo side by side? Please come out with one already! You have so many loyal followers that just want to get in the machine punch it and go. Nobody wants to mess with paddle shifters I want to turn and drive on a dime quickly. my dad is older and he likes to ride and doesn't even know how to do a paddle shift. I have bought two Polaris razors only because they are automatic. Please come out with this so that we can buy a Yamaha. It used to be all I ever owned...you guys have the perfect angle to see out of it better than any of the others, the powerful motor just blow them away and come out with automatic but more power...Your reputation is better...Are u going to come out with this to beat all of the competitors?

I will NEVER do business with your company again and anyone who does and is a service member or has to work over seas shouldn't either. I've been trying to pay off a debt of $39.00 for over six months. You say its paid then send a bill and now because of changes your company made you cannot speak to me? I've been handling this account for years. Now I have to jump through hoops during a pandemic to send you the money you cant take over the phone? Are you kidding? Never in my life has a company done this to anyone I know. No never again and I would not reccomend you to my best friend or worst enemy. You are horrible.

Chris W

Worst customer service EVER!! Bought brand new AR190 and have been waiting 3 months for replacement cushion lost within first 24 hours!! Now being told could be 5 months or more!? I could have traveled out of the country and back to purchase the part in a matter of 2 weeks. No compensation, no explanation,told we just have to keep waiting.. Outrageous! Very disappointed

very good customer service at yamaha(alagendran madurai) hats off to senior mechanics,best service than yamaha(solaimalai yamaha madurai).

I do not know if this will mean anything to you but in my opinion. You ruined the vmax with the gen.2 machine it has no cruiser appeal. To me its another version of a crotch rocket. PLEASE yamaha bring back what you built. A REAL VMAX. One that appeals to the american soul like a 1969 camaro with throaty pipes and loppy cams and horsepower to run redlight to redlight. We do not give a crap if it handles. We want hold on and tighten your butt cheeks scortching performance in a straight line and a bike that has curves like a cruiser. A traditional cruiser. Make the old one with the 1200 and more hosre power, throw in wider forks, bigger headlight and scoops that actually work and shazaam. you will be a best seller again. Americans love muscle in a straight line not a roadcourse racer. Think about it we love classic cars with loud exhaust that rumble and when we get in town we want everyone to know our hot rod is bad ***! you can not race a roadcourse in the city. But you can go fast as he!! from red light to redlight. Bring back that beast that is lean loud and mean and make it more cruiser bike than Bat Man crap. I own a Gen 1 vmax and a Four wheeler both Yamaha. I have always owned Yamahas even as a kid. Yamaha yz 80, enduro 250,Banshee and ofcourse the 4x4 and the Best (my vmax).Please just widen the forks,go over that awsome 1200 and perk it up and make the scoops work and make the rear tire fatter and make it more cruiser like (old school). You will sell a ton of them over this thing you call the new vmax. "YUCK"

I just had a question on the operation of my reciever, I called Tech Support and my Question was answered in minutes. I couldn,t be happier with my equipment or your courteous people.

Hi Team,
Iam using YAMAHA LIBERO bike from the year 2003,im very caring for my bike,iam very satisfied but later on i use to go to make service for my bike outside.know a days im irritating to make service of my bike outside also,the thing is that im not satisfied anywhere..the problem im facing with my bike is oil leakage at head,front shocks,handling,and suffering lot from mileage problem..
Please my bike as it before and satisfied..
Hope for ur response....

From
Neymath
+919886416786
Tumkur-572101.

very good service salesmen very knowlledable

Hi there,
I had my Yamaha T Max serviced last week at High Wycombe (UK) by POWERBIKING Ltd. on the third time since I had it. Timing and contacting me was good as previously but this time there was no cleaning at all on the bike. It is probably not a big thing but because I had it before on the other two services I was expecting that this time as well. Is it a sign of the recession now or just a simple mistake?
Thanks for your answer,
Yours sincerely,
Peter Olah

My YBR 250 recently underwent a second recall during which the whole of the swinging arm was changed for a modified version. It is known to be a fact that another Japanese motorcycle manufacturer had frames breaking and denied responsibility until it was aired on T/V ... not so with Yamaha.
My trust in Yamaha motorcycle management has just doubled. The cost borne by Yamaha must have been quite high. I would just like to say thank you, for possibly saving my life.

THE SERVICE REP KNEW HIS PRODUCT WHEN OTHER "PROFESSIONALS" DIDN'T. QUITE PLEASED