Zappos Customer Service
User Reviews, Ratings and Comments
NEGATIVE Comments
3 Negative Comments out of 27 Total Comments is 11.11%.
POSITIVE Comments
24 Positive Comments out of 27 Total Comments is 88.89%.
Issue Resolution
Reachability
Cancellation
Friendliness
Product Knowledge
- Submit your comment >>
-
I had a problem with a recent order from zappos, I have tried calling them 3 days in a row but just get a recording. Their online chat doesn't work either. I finally emailed them today, but so far I have been unable to make any progress getting a hold of their customer support. So much for the 24/7 1-800 number listed on their main page claiming they are available 24/7 to server their customers.gwsample 1/18/12 2:48PM -
Why does Zappo's have 'canned' comment to customers who request the return shipping label be sent by regular 'snail' mail?
My printer is currently not working and a message appeared that implied I was too cheap to buy toner!!!!
I think this means they are too cheap to supply a written label. If it was meant to be funny, it wasn't.Anonymous 10/5/11 1:18PM -
Today I discovered two unauthorized payments to Zappos on my bank statement, one dated July 19 for $624. The other for $39.95. I called Zappo's customer service. They confirmed that both were unauthorized. However, because the $664 shipment was delivered (only they know where), despite the fact that they made the mistake, they will not return my money until I process the dispute through the bank which will take another 2-3 weeks. Unbelievable! I asked many times to speak with a supervisor and was denied. I am confident I will get my money back in another month or so.tdinac 8/1/11 5:11PM
- Submit your comment >>
-
Always there, always helpful, always fabulous!LMD 4/9/12 6:49AM
-
They have the best service i've ever experienced online.Anonymous 3/30/12 3:27PM
-
Zappos is great.They respond quickly and do the best they can to help you.I had accidently ordered the wrong size and they changed the size for me,I never thought it was so fast and easy. If you are looking for good customer service than I strongly reccomend Zappos.HAPPY CUSTOMER 2/18/12 11:48AM
-
I just called Zappos in reference to a problem with a pair of Ugg boots.I spoke to someone by the name of Barbara who was wonderful,she took care of my problem immediatley .This is what you call customer service,I will make it a point to use Zappos in the future when I need to order on line.Great service A+A+A+
Thank youOdette Grazina 2/13/12 2:33PM -
We have been very happy with their shipping and exchange policies. One of the best. If only all online shopping worked this way!Anonymous 2/11/12 12:00PM
-
ZAPPO'S is an amazing company with outstanding customer service. I have ordered shoes at ten o'clock in the evening to have them arrive the next day. And returning is a breeze. LOVE this company.wyhes 1/28/12 8:21PM
-
I'm not surprised this company is rated one of the best. I've been purchasing shoes from them since 2004. For the longest time they sent them to me Overnight Express free of charge. Anytime I've needed to return anything, they provided a postage paid shipping label and the refunds would be processed in about 3-5 days. I don't really know any other companies that work so efficiently.Anonymous 11/1/11 5:33AM
-
LOVE LOVE LOVE this company.
Talk about a company who strives on customer satisfaction. They go out of their way to make things right.
As long as they continue this way I will not buy my shoes anywhere else. In fact I try to buy everything I can through them... they rock!
EXCELLENT return policy! A+ :-)smetivier 10/25/11 5:10PM -
After ordering a pair of shoes for my 91-year old mother, we discovered that the size ordered was too small. The agent on their online chat service was very knowledgeable, very courteous, and TOTALLY solved the problem at no cost to us, and with true efficiency. These folks customer service is about the best I've seen recently!ptrusk 10/9/11 4:14PM
-
Zappos Rocks! I have had nothing but positive experiences with them. Returns are easy and the customer service team is awesome. Love love love!kbennett 10/1/11 4:04PM
-
Love this company, super fast shipping. I returned a pair of shoes which I bought 9 months before, never worn but I never got around to returning them. Zappo's took them back and within 3 days I had my refund. I will continue to shop with them.atlanticdare 9/26/11 8:32PM
-
I always thought that American Express had good customer service, however, I was blown away with the great customer service of ZAPPOS today. I had a problem with a pair of sandles that I purchased 363 days ago and they are exchnaging it for a new pair at no cost, no shipping expense, and it was at their suggestion! They can rest assured from this point forward that any purchase that I can make through them will ecrtainly be done through them!Revan Schwartz 8/1/11 6:57AM
-
Best service on the planet!Shoes4Me 6/14/11 6:23AM
-
They are the best. Ship both ways free, fast, easy, and when you need to call, which is very rare, they are very helpful. They are the high bar that all companies should strive for.miamiice 5/31/11 6:15PM
-
The customer service was very fast and friendly! I had a problem with a gift card not being accepted on the website, so I called and gave the operator my email address and she resolved the issue with no further information!
The call took 2 minutes at most, and the operator bumped my order up to first class shipping for free.
I will definitley shop at zappos.com more often.Ben 2/9/11 2:12PM -
Ordered running shoes on a Monday morning with regular ground shipping in South Alabama, arrived next day, pleasantly surprised at fast delivery. But shoes too small, called the toll free return number and was immediately emailed a prepaid return address with barcode. At same time I ordered a larger size of same shoe. The replacement pair arrived the NEXT day before I had chance to drop off return package to local UPS pickup store.Pete 12/22/10 11:53AM
-
Love Zappos! I have ordered many shoes from them (and returned many)...they never complain, EVER. The UPS man does though! In fact, instead of cutting me off (for so many returned shoes) they bumped me up to VIP status. Now I receive my orders with next day shipping! BOOYEA! Have you ever had to call them for customer service. The people that answer the phones are a riot. Upbeat, courteous, polite and FUNNY! I have been a happy customer for over 3 years and they never cease to amaze me. Customer Service is NOT dead...Look to Zappos. Trust me...I am the fussiest crab you will ever meet. Never met another company like them.cancermonk 9/21/10 3:52PM
-
Zappos is awesome! They are an example of what other companies should be.Anonymous 9/16/10 5:41PM
-
I love Zappos. The selection of styles and sizes for kids shoes is outstanding. I don't even bother going to the store anymore. After tons of great experiences with them, I had 1 bad but they fixed it right away. A $50 pair of shoes my 7 yr old had for 1 week started coming apart so I wanted a replacement. The CS rep was like but they are worn. I said, they are defective. She said well this ONE time we'll replace them but we don't do that. I was taken aback because they are known for their customer service. New shoes came, same thing happened. Defective manufacturing. Called again to return and told them about my negative experience, this rep apologized and said she was going to upgrade me to VIP status so we would always get free next day delivery AND she gave me a $50 coupon AND she said send the shoes back again for a credit. That, is why I love Zappos. Order today, get it tomorrow!Cori 9/4/10 12:16PM
-
Zappos may be my favorite company in the world. I have ordered many shoes from them (my kids won't even go shoe shopping anymore - they find it so much easier to find what they want on Zappos).
I also like that you can read "real person" reviews of most of the shoes.
Well, this last time the shoes didn't fit. Mind you, I hit the "send" button and placed the order at 5p.m. on a Thursday and the shoes were at my doorstep before 10a.m. on Friday (how do they do that????). The return process was so easy - the shoes were gone by Friday afternoon and the refund was immediate (I asked for credit, I will 100% certainly use it).
I wish every company could be like Zappos.Shoesy 8/24/10 1:13PM -
I have ordered about 3 times from Zappos. They are the best in customer service that I have EVER experienced. They have the fastest shipping ever. Standard shipping comes in two business days! Excellent job.Flaka 7/20/10 12:11AM
-
I have had nothing but good experiences with Zappos. Returns are easy, (and free!), and they are always willing to do an exchange or out and out refund. Never had a problem. They also ship waaaay faster than I expect.Anonymous 10/27/09 9:42AM
-
i ordered from zappos. I screwed up when i ordered,i needed next day shipping when i ordered and i forgot do do it. called zappos and the send my shoes next day air and they paid for it. Ive ordered from them several times since and have always had great experiencesrdking647 8/6/09 5:55AM
-
Great CS. When I had a non-delivery they credited it immediately. Always friendly and helpfulAnonymous 8/5/09 10:06PM
- There are currently 0 Employee Comments for Zappos.
Be the first to submit a comment from an Employee >>
| Share With Others |
|
|
| Awards |
 We are proud to recognize the companies providing the best customer service each year within their industry. |
| Company Replies |
| Authorized representatives of Zappos can sign up to reply to any of the comments found on this page. |
| Contact Information |
|
Customer Service 800-927-7671 Zappos customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
|
| Get Help Online |
|
Get immediate support for your Zappos questions from HelpOwl.com.
|
| Reviews & Ratings |
|
View thousands of Zappos user reviews and customer ratings available at ReviewOwl.com.
|
| Boycott Company |
|
View all boycotts of Zappos and join a boycott today!. You can also organize your own
Zappos boycott with many tools for promoting and managing the boycott.
|
| Company News |
|
Zappos leader takes time to encourage tech startups amid woes - Las Vegas Review
But even as federal authorities look into the security breach, Zappos headquarters is starting to return to normal, he said, with customer service representatives expected to start answering the telephones again today. "We're all working really hard," ... Zappos renovating old City Hall for future use - Las Vegas Review That means not only creating individual work space for call center employees and others but also placing a heavy emphasis on common space that draws people out of the building to gather, eat, chat or enjoy the sun. Inside workers also will tear out as ... Allegiance VoCFusion 2012 with Keynote by Tony Hsieh of Zappos Explores the ... Keynote Speaker Tony Hsieh, CEO of Zappos, will lead the event with a presentation on the various ingredients used by Zappos.com to build a long-lasting enduring brand, including the importance of customer service and company culture. |
