Search for a Company by Name

Zune Customer Service

User Reviews, Ratings and Comments

Zune customer service is ranked #241 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 39.06 out of a possible 200 based upon 122 ratings. This score rates Zune customer service and customer support as Disappointing.

NEGATIVE Comments

109 Negative Comments out of 122 Total Comments is 89.34%.

POSITIVE Comments

13 Positive Comments out of 122 Total Comments is 10.66%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • Zune is a complete scam. This is awful. You cannot contact anyone thru the number provided by their website. This is horrible. Microsoft Zune some how debited my bank account for downloading games, which I never did. I too have been frausted with the inability to reach a person at MSN to fix their error. In the end I had to dispute the charges with my bank. Impossible to obtain contact information. You cannot contact these people by phones. It's a complete Ripoff. PLease Do not subscribe to this service. It is next to impossible to get rid of.

    Anonymous 4/3/12 9:05AM
  • Contacting Microsoft baout app download problems using a credit card has been almost impossible. I have spent several hours trying and when I did reach them they said they would elevate it.
    Essentially no credit card will work with my account.

    garus155 4/2/12 8:35AM
  • What a disgusting rip off. I just spent the best part of an hour with microsoft support being patronised by some "computer say's" idiot assuring me that as The credit card is in my name I am responsible,and it takes a month to cancel the subscription, never mind they have worked out that a fair percentage of subscribers will be like this and they know it. As a result my now disappointed 14 year old is being punished for downloading it in the first place, MS are a few more ££ richer and I am well pissed off. It is a shameful, disgusting, rip-off, piss poor way for a multi billion dollar company to carry on, YES MICROSOFT I MEAN YOU.

    halloweenjack 4/2/12 5:58AM
  • ZUNE IS A COMPLETE SCAM. I CLICKED ON THE FREE TRIAL. THEN I REALIZED THAT THEY AUTOMATICALLY BILL YOU AFTER THE FREE TRIAL IS OVER. I DECIDED TO CANCEL AND IT TOOK ME OVER AN HOUR TO CANCEL THE SUBSCRIPTION. I SEE MANY PEOPLE HAVE SIMILAR COMPLAINTS. DO NOT SUBSCRIBE TO ZUNE. IT IS A SCAM. I TRIED CALLING CUSTOMER SERVICE AND SINCE I DONT HAVE AN "PAID" MSN ACCOUNT THEY REFUSED TO SPEAK TO ME. ZUNE IS A JOKE.

    Anonymous 3/17/12 12:45PM
  • Does anyone know how to contact them? Possibly a phone number?

    Anonymous 3/10/12 8:09PM
  • MY 12YR OLD SON UNKNOWINGLY SUBSCRIBED TO ZUNE ON XBOX THROUGH A 14 DAY TRIAL-UNFORTUNATLEY HE DID NOT 'UN SUBSCRIBE'. I HAVE HAD 3 X £8.99 TRANSACTION GO FROM MY ACCOUNT! TO CANCEL AN XBOX ZUNE SUBSCRIPTPION CALL 02073659792. THEY WILL NEED YOUR XBOX USERNAME AND WILL ASK YOU SOME SECURITY QUESTIONS. WHAT A NIGHTMARE!

    SHELWA 3/6/12 2:05PM
  • My husband had issues with his Zune and we could not contact anyone for assistance. Trying to find a contact via our Zune account is impossible! It's no wonder people think we are crazy to have a Zune! Very frustrating set-up

    Hauoli1 3/4/12 11:30AM
  • this is awful! cannot contact anyone thru the number given my bank on this account. how can they get away with this. seems possibly millions of dollars have been stolen from innocent people by this company

    Anonymous 3/3/12 6:47PM
  • this is horrible, never had an account with this microsoft zune, and some how they debited my bank account twice now!! does anyone know how to get ahold of these people????

    Anonymous 2/27/12 4:43PM
  • its no wonder that microsoft is letting apple surpass them with service like that. none of their support online questions answers my question and i cant contact them. they charged my account two months in a row but it says online i'm not subscribed to zune pass. this sucks

    mrcorvoisier 2/26/12 8:57AM
  • Trying to cancel a account I never had cant get in touch with anyone this is real sad

    Wtwinmom1 2/21/12 4:00PM
  • I don't even own a zune and have been getting a recurring charge on my bank statement. I too have been frustrated with the inability to reach a person at MSN to fix their error. In the end I had to dispute the charges with my bank and change my bank account and debit card numbers to prevent any further charges. I will never buy a zune because of their poor customer service. I'll stick with my iPod

    nurseyV 2/20/12 8:11PM
  • Do not subscribe to this service. It is next to impossible to get rid of and after you cancel your subscription online, you will continue to get billed.

    Furthermore, you cannot contact these people by phone. What kind of scam is this?

    Anonymous 2/20/12 4:48PM
  • Microsoft give my card details to zune without my permission when I set up x box live account. I am being billed 8.99 a month. Nowhere on my account gives an option to cancel the subscription. There is no way of contacting anyone from zune to cancel. Rang x box live and they told me I had to contact zune to cancel, even though it was them that give zune my card details and I have no way at all of contacting anyone at zune. Rang credit card company, but they said zune can still bill me after I have cancelled my credit card and that I should cancel subscription with zune by contacting them, which is impossible to do

    zune victim 2/15/12 6:02AM
  • I tried calling the number 2 get assistance and found out it has been disconnected!!!! WTF!! I need help w/my zune, cuz it won't come on, but when I hook it up 2 the computer or my xbox it plays the music. Then a few mos ago it started acting up w/the buttons, up was down, and down was down, the R and L buttons sumtimes even go up and down. The select button half the time doesn't wk either. Is there a way I can fix it????

    Anonymous 2/14/12 1:58PM
  • Been paying for a free month trial for 9 months and had no idea! tried to call and their number doesn't work looks like something must be done about this not the first time obviously.

    gramapenny 2/13/12 10:12AM
  • I have NEVER had a Zune account, someone obviously falsified information to set this account up using my credit card. I have tried everything possible to make contact with an individual with NO luck so I guess the next step is contacting my attorney so I can get my entire refund from Zune. I advise anyone out there NOT to allow Zune to have your credit card information, I didn't allow it but they have taken alot of money from my account. I finally had to discontinue my credit card.

    Anonymous 2/8/12 4:52AM
  • We have owned 4 Zunes models and each has broken after a short period of time. The Zune access to music was great, but the Zune product itself was simply not a quality product.

    The 1-877-GET-ZUNE (1-877-438-9863) number does not connect ("We're sorry, your call cannot be connected. Please check the number and try again."). Very frustrating... their responses to my assistance requests via e-mail all tell me to please call the above number. However, they sure are good at taking money out of my account every month.

    VRSCRxr 2/4/12 2:02PM
  • Zune SUCKS!!!! I had a problem with my zune turning on. I sent it in for repair, and they sent back a repaired one and the wrong color that would not play all my songs. When I called about being sent a repaired one and the wrong color, I was told that this was all I was getting. Now none of the songs will play. Now that it does not work at all, I am unable to get ahold of anybody.

    Anonymous 2/4/12 10:44AM
  • I'm about to blow a gasket!!! I can't seem to sync, keep getting error messages and have re-installed the software along w/having updated my device, etc. multiple times. There's absolutely NO support to contact ANYONE DIRECTLY without having to tweet, etc. WHERE is the customer service here?! I'm done! Done w/Zune. Done w/Microsoft completely...how does one even cancel the monthly charge?! I'm livid! They suck!

    naynay69 2/1/12 4:28PM
  • number doesnt work. product doesnt work. just terrible.

    Anonymous 1/22/12 3:07PM
  • If I were to choose between staying with my zune or switching BACK to Apple. I would choose Apple. Zune has so many issues and is nearly impossible to get in contact with. They no longer have a support number to reach them at and one has to "tweet" to Zune for a response. Very poor quality, Very disappointed in Zune and all of it's affiliates.

    Anonymous 1/18/12 7:07PM
  • I am now on my second fried device from Zune that screwed up for no reason and I can't even talk to a human about this. I already pay 15 dollars a month and Zune expects me to pay 119 dollars to fix a mistake that they made. Microsoft has gotten so greedy and the quality is going down the drain.

    Anonymous 1/16/12 8:17AM
  • What an unbelievably bad service. Poor to nonexistent customer service, impossible to obtain contact information, can't cancel...what a piece of dung.

    Anonymous 1/12/12 10:36PM
  • I've trying to get a hold of zune but i haven't had any luck! Very dissapinted with the services that i'm not recieving, and then when trying to do it through the website i don't even get the help i need.

    Anonymous 1/8/12 12:38PM
  • screw zune. they serve no help. they dont care about their customers and they make sure you never have a way to contact them when you have a problem. i an ending my service and will NEVER use them again.

    Anonymous 1/8/12 10:46AM
  • I purchased my mp3 player in Feb 2011 for my birthday. It worked well for 3 months then one day started shuffling thru my music and went to the #5 contact support. It was replaced (that one would not sync), that one was replaced (it did not turn on) that one was replaced (it went to the #5 contact support right after I turned it on). This is my 4th 120g Zune mp3 player that has been sent to me and my Zune either does not sync up with my computer (I have tried 3 different computers) OR it goes immediately to the #5. The player is STILL under warranty. No live support since they took down the phone number. I have tried to talk to a live person regarding this issue (I refused to pay $21.00 for live help that may or may not help), I am ready to contact and Attorney if I cannot get this issue resolved soon.

    jwebb55 1/7/12 10:07AM
  • today i relieze that zune doesnt care about you as a customer some of my music got deleted due to them having buggy software and even said thats more and likely what happened but they wasnt reliable for losing my music and not to even refund me to rebuy the music to do what any respectable company i have dealt with has so from here on today i refuse to ever use another microsoft program my computers will run through linex ill buy an ipod so if your thinking of buying a zune i suggest you dont ever go through them from my experience the customer support was poor the attitude they gave was poor and mocking they didnt value me as a customer and trust me only one run in with them and im already done

    formlessgeoff3 1/6/12 5:30PM
  • I Have been trying to disconnect a zune account for 6 months, cannot get a phone number or contact person. I Hate It

    Anonymous 1/5/12 2:21PM
  • Memorandum to Bill Gates

    From: Brian Sullivan Snohomish County Councilman

    RE Windows Phone

    Bill,

    I love my windows phone but the support is terrible, I cannot get an update and my Zune Software does not work or does not recognize my phone. I have tried three different computers. I dialed the support number that only directs me to the internet. The internet only offers me a few solutions and non of them work! HELP or I will have to get another product.

    A loyal supporter

    Brian Sullivan

    brianmukilteo 12/30/11 5:26PM
  • i just want a address to send this back so i can get it fixed!! took it out of box and it won't turn on but will charge. the hoops you have to go through to get this info is for the birds!!!!!!!!!!!!

    karen 12/29/11 8:42PM
  • ABSOLUTLEY TERRIBLE! I HAVE HAD MY ZUNE FOR 5 YEARS AND IVE GONE THROUGH TWO. BUT I CAN NEVER GET IN TOUCCH WITH A COSTUMER SERVICE EMPLOYEE AND HAVE RECIEVED 2 MONTHS OF PAYMENTS AFTER I CANCELLED MY SUBSCRIPTION!

    KELSICOLLETTE13 12/27/11 4:50PM
  • I've been a Zune customer for six years just purchase Zune HD. Need to talk to a
    live person not online service. Online
    service can't explain to me how to solve
    my problem. I will be returning my Zune
    back to the store will put my money on an
    Apple ipod. Sorry Zune your Company seems to be going under

    Disappointed customer

    jazz1 12/21/11 6:16PM
  • Absolute madness!!! Just received a charge on my debit card for MS Zune - impossible to contact a human (even in India or China/PLA) w/o providing your account number!!! I don't have an account so virtually impossible to fight w/o cancelling your credit card! Any product from MS sucks - they are the big player and cannot stand consumers!!! Just pay the bill and shut up!

    Anonymous 12/18/11 8:59AM
  • I followed the instructions on yor page---" To speak to a represenitive, press , # or 0," I did both and all I heard in return," Thank you for calling Zune, Good bye!!"

    Barbara 12/13/11 7:50PM
  • No voice customer support. Zune sucks... I am defintely leaving and will purchasing my IPOD touch tomorrow. I have been with Zune for 2 yrs. No customer support and want to charge to answer basic questions. Bye bye Zune.

    alayna2010 12/11/11 2:09PM
  • The chat was helpful. But thought is, if you're too cheap to have a phone representative, then I might be too cheap to continue their service

    Anonymous 12/8/11 8:18PM
  • I need customer service about Zune billing my credit card unauthorized!!!!!!!

    Anonymous 12/5/11 7:02PM
  • I have a Zune 120. About 2 months ago they forced me to do a software upgrade that completely shut down the Zune. When I called the Tech support team they told me that I could replace the device for a Zune 80 and I'd have to pay, I believe it was $85 or so. My response was the Zune was working fine before the forced update...why should I pay to replace a Zune...with a lesser model at that...for a device that broke because of their update. They told me they'd have someone call me back. That never happened. When I called yesterday, they have now taken the 877-438-9863 support number offline and force you to research the issue online. This is completely unacceptable. I will never get a Microsoft Device again, and will stick to just their software offerings.

    Aprilaries17 11/27/11 5:40PM
  • I have a 2 year old ZUNE MP3 player that is not working and there is NO WAY to find a customer service rep to talk to or email to contact about my problem. I'm trashing the ZUNE and getting a brand that has reliable customer support.

    Anonymous 11/18/11 12:30PM
  • As an update - I called Bank of America (a not to bad 4 min. wait to talk to a real person), and they were very understanding, and willing to stop payment to Zune for no charge. What I discovered is this is not by any means an issolated event, but a recurring phnomina of companies placing unreseanable barriers to canceling automatic deductions. My new policy is if it is an automatic deduction, I don't buy.

    Tigerbutter 11/14/11 11:48AM
  • Zune will not let me cancle my account. I have been going through a nightmare loop. In order to do anything I need to recreate the windows live id. I have tried twenty times and always get the please try again message. It seems like I have been flaged as trying to cancle and barriers have been put in place, as they continue to deduct from my account. At this point I am going to need to change my debit card number. Do not buy a Zune.

    Tigerbutter 11/14/11 10:22AM
  • I've trying for 4 days and I haven't been able to reach anyone i can't even cancel my subscription, Zune is a bunch of crap.

    usmc1014 11/12/11 11:59AM
  • I was getting charges here and there that didnt belong to me and the answer the customer service rep gave to me was "well we can give you credit for further service but we cannot refund your money"
    Alright, so if someone HACKS into your account and downloads something from your credit card they apparently dont feel liable but they want you to have your credit/debit card on the account.
    DO NOT TRUST THEM WITH YOUR CREDIT CARD/DEBIT CARD NUMBERS!!!!!
    Trust me, they tried charging me again for 3 months of service AFTER I cancelled it, removed the card number and it appeared back on the account and it was somehow "reactivated".It cost me enormous fees from my bank due to their overdrafting my account!
    Now my husband and I just started getting random charges this month after we cancelled almost a year ago! If they try to tell you they cant refund it talk to a supervisor and do not take NO for answer. I didnt and I got every cent BACK. But irresponsible charging of accounts makes me think badly about Microsoft in general because they shouldnt allow Zune to rip off so many people!

    sweetieliz 11/8/11 1:48PM
  • Zune sucks right now, literally!!!! There taking my money out of my account and I cant even play my music. Absolutely NO support and there giving me the run around. Ughhh!!!!
    #dontrecommendzune2noone!!!!

    #HATING ZUNE! 11/7/11 5:22PM
  • Their customer service is horrible, I sent a zune and a care charger for my zune to be repair. I got my zune back, but not my charger, im like wtf! I tried with all my might to get in contact with someone, and even did the stupid online customer service site, man I probably will never get my broken charger back.

    ADOIAKNG 11/7/11 11:56AM
  • Awful, awful, AWFUL! They used to hide their customer service phone # deep in their website, now, it's gone. So, you're forced to try to get answers through their lameass website or "tweets". WTF kind of service is that, Bill Gates?! I would think a company as big as the Evil Empire would have better service for their products. Moving on to an Apple product.

    Anonymous 11/1/11 3:42PM
  • I think it's a bunch of bogus with no live customer service! The number I called has no customer service but online support. Now they want you to type your question and get charged for a answer. I'm beginning to think Zune is a rip off! I downloaded a lot of music and they erased most of it when I updated it. They just might lose me as a customer.

    Anonymous 11/1/11 3:08PM
  • no live person. It will only tell you to log on the internet at zune.netsupport

    Anonymous 10/27/11 11:36AM
  • ZUNE has no customer service. They refer you to online links that lead to nowhere. NEVER give them credit or debit card information, you will never be able to access it again to avoid charges. They are rip offs. Microsoft takes no responsibility for their billing activities, yet their name appears on bank statements. They are awful in the service arena. I hope they go out of business or be forced to have live customer service agents to deal with their rip off scandal.

    Seven 10/24/11 6:51AM
  • Zune customer service is NON EXISTENT. I made many attempts to contact them regarding my credit card data entered for trial to cancel and could not get one person even after calling MICROSOFT to assist. They refer you to online links and Zune website. Ended up calling bank to place stop payment on future transactions/automatic debits from this company. Microsoft does the billing but assumes no responsibility for charging for Zune subscriptions. What a flop and a rip off. They are no competition for APPLE. Hope the Zune sales drop tremendously. By the way, in Hebrew ZUNE spells F#$%$. Take a hint!

    Prynces74 10/24/11 6:41AM
  • I was having issues with my 1st-gen Zune and was looking for their customer service phone number. I tried looking online but the 877 number posted only offered a recording--no options to talk with a "live" person.

    After several attempts, I finally gave up on the toll-free/local number posted on the WWW and tried their Live Chat feature found here:

    https://support.live.com/default.aspx?productkey=oepzunecf&brand=oepzune&mkt=en-ww&scrx=1

    I "chatted" with a Zune representative named Tim who was able to resolve my issue.

    I came across the Live Chat feature from this Zune Support page:

    http://gethelp.live.com/en-us/Pages/zune.aspx

    Anonymous 10/22/11 8:25PM
  • I cancelled this subscription after finding out how much it was.Long before the free trial was over,Now You People are trying to charge me 14 dallors and someodd cents.I have a cancelation acknowlagement from you people and still this happened.This is why i dont usually do these free trial things because i get taken advantage of............Return my money Please.

    Wrinkley goat 10/17/11 3:01PM
  • If Microsoft can't afford a customer call center, I will recommend to everyone NOT to buy a zune. I love the product, but it keeps giving me problems...I could deal with it if they had decent support.

    Eric 10/17/11 2:36PM
  • Just called their number 1 877 438 9863 and of course got a machine

    Absolutely no help whatsoever

    Anonymous 10/16/11 9:16AM
  • Highly pissed got no one to help me with my problem if zune is gonna do this i rather not have one

    Anonymous 10/16/11 7:44AM
  • You pay this money for there products and services, but yet you can't get no phone number her contact information from there website. That is so crazy, and they want you to rely on other customers and members for help. I am so fustrated that I want to get rid of my Windows 7 phone.

    JaiLuvvy 10/4/11 3:36AM
  • Okay Zune. It's not your fault I have Insomnia. It is, however, your fault that I am staring at the Zune menu on my xbox screen at 1:00 am on tuesday morning trying to rent a movie that is available on "tuesday". Thanks, I now know what is more annoying than insomnia. This is a problem. If they are availble to rent on tuesday it should be available at midnight. If it is available at midnight on a specific time like eastern or mountain that info should be provided.

    Anonymous 10/3/11 11:11PM
  • I have been unable to get a new Zune 120Gb player to fuction properly despite following all "Contact support" directions. The tech support site was useless and tended to run me in circles...trying to initiate a repair order directed me to a "401 unauthorized" site. I will be forced to return the device to the retailer. For Microsoft, I was really disappointed

    SFGA 10/2/11 8:00PM
  • I bought my daughter a zune player and it would not work so we called the zune help desk and had to send it in to be repaired. We where told it would be 10-14 days and they would send us a replacement for the one we sent in but that was only after I had to pay an additional 129.00 to get a relacement. Really I had to pay for a replacement zune. We waitted the 28 days and no responce from them and no zune player. I called them yet again and was told it would be an additional 10-14 days. After spending over an hour on the line and telling them that I would be contacting my lawyer they told me they would send out another one and we would not have to send the broken one back in. I was told that someone from their office would call me by this morning and let me know where things stood on this situation. By now we are dealing with them for 60 days and no refund of money and no working zune player. I called them again tonight and after an hour with which I spent most of the time trying to get someone who actually spoke English that you could understand I am being told that it will be 10 to 14 more days and they will try to send me out aother one. I ask for a phone number or email address to the Micrsoft office and was told there was not one that they had but they would be happy to connect me to the zune help desk like I really wanted to waste another hour on the phone with them. I give up on Monday morning I will take everything that I have to my lawyer and let him deal with them. You would think that with the money they have they would take better care of the customers they have but it seems once you pay there is no chance to play with these guys. I would warn anyone from dealing with Microsft in any form if they expect to be given any customer satisfaction at all.
    Pissed In Kansas

    Pissed in Kansas 8/19/11 7:51PM
  • Bought my son Zune 120 for his graduation, died within warranty period. Sent me a different color refurb. By now my son had gone out and bought an IPOD, just tried to use the refurb, says contact support, now warranty is over and I have $350 worth of crap!! Don't buy Zune they don't know how to make them yet!!

    Anonymous 7/28/11 4:53PM
  • One feature you should have been put into Zune is the ability to find and remove duplicates, in songs mainly.. Most music lovers have albums of music and most have duplicates..

    Anonymous 7/12/11 6:34PM
  • Between difficult and buggy software, to syncing issues and losing DRM permissions before my pass is up, I'd say I've had about enough! I like the idea of simply renting music, but here's the thing, IT NEEDS TO WORK!!! The software is among some of the most un-user friendly out there, the syncing works when it feels like it, or it locks you out of your rented music when you still have two weeks on your pass. Yep, I'm done! Say hello to iPod.

    Mesa Timmy 7/6/11 7:07PM
  • Zune player died after being out of warranty, they want to charge me half what I would pay for an I-Pod with more capacity to repair it. Buh-bye Zune, hello I-Pod.

    Anonymous 6/2/11 12:07AM
  • Bought a RED 120 gb Zune in November, 2009. I specifically bought a 120 gb because I recorded all my old vinyl to didital and wanted it all on my Zune. Zune died February, 2011. Due to warranty being expired, sent in with payment for "service". Received BLACK 80gb zune back. Called Zune and was told, essentially, "too bad, so sad". They will not replace my 120 gb with another, but they did give 4,000 (USELESS) Zune points. Needless to say, I will NEVER buy or recommend another Zune.

    Anonymous 5/26/11 1:37PM
  • they say their hours are 6am-10pm,however,the automated system says they are closed when i have called at 8 am,on a weekday.when i called for support on a new zune they set up to have me send it in for replacement..but the link they sent me for the shipping label dosent work..now i cant get a hold of them

    Anonymous 4/7/11 6:03AM
  • The zune is awesome i made sooo many ffriends jealous with their i pods !!!!!!!@> but you should add a dictionary app because im always confused like " what does that or this mean"

    Anonymous 4/5/11 8:20PM
  • If your thining of buying a Zune... DON'T. We purchased our second one and this one only lasted about 4 months. Still under warranty and Zune will not service the 120, (they say they dont make them anymore) will only give us a 32 HD, which would be fine but it is a refurbished model with a one month guarantee. NOT... ZUNES really suck. We are going IPOD!! Customer service totally STINKS!!

    KIni 3/7/11 6:08AM
  • I have billing dealing with their billing dept since January. I had their subscription for my zune and it worked really great. Never had any problems with them until a billing error came up. I had lost my debit card so I had to ask fir a new one from my bank. I went online and put the new card number in so they wouldnt try and take money out of my ild card. Well, they did and kept trying. I didnt notice till my zune stopped working. I called and explained to thrm what happen and they told everything would get handled. Well, come to find out I got charged for over 100.00 dollars in chages I never authorized. I called and told them they needed to refund my money. It is now March and I am still dealing with this issue. All they tell me is I do apologize for this error. We are currently working on the problem. I currently have cancelled my membership and will never buy anything from them ever again. Maybe Apple has better customer service persons that handle issues like this alot better.

    Mendez 3/4/11 8:05AM
  • I sent my daughter's Zune to be replaced. That was in December. Still no response on my replacement and nobody at Zune knows where my replacement is.

    Anonymous 2/28/11 9:00AM
  • Wow! I was just blindsided today. I called zune customer support to report 2 zunes that were malfunctioning. I'll repeat, 2 ZUNES! Long story short, (Vince) said that, "Our statistics show that because your warranty is expired there's nothing we can do." well alright. I see. My statistics show that I've had 5 freaking zunes malfunction on me in a 2 year span!!! I understand that they are a business and they have policies but how about helping your customers. I stayed loyal to them not because I'm biased towards their competitors. But because they made a superior product. But with the failure rate that title is gone for good. At least from me it is. I guess I'll be going to best buy tonight.

    crawley725 1/13/11 3:44PM
  • Paid for film on xbox skyplayer from zune fifteen minites into film came up error and carnt get intouch with customer support!!! They are robbing bastards i want my money back going to get intouch with watchdog

    Anonymous 12/2/10 3:28PM
  • Zune customer service sucks. I am not going to spend any more of my life dealing with them or talking about the poor service and inability to solve my problem with my Zune, as it will not solve anything. Suffice it to say, DO NOT BUY a Zune. If you end up having difficulty with it, you might as well throw it in the trash. Zune customer support is a huge waste of time.

    ZUNE SERVICE BAD 11/21/10 6:07PM
  • There is no customer service. It's all a rouse. The only real technical support for zune comes from other users in the forums. Thank God for those people. Don't send your zune to anybody to have it fixed. You are better off going online and finding instructions on how to repair it yourself. Don't call the number, you're calling India or some other place that isn't the U.S. It is extremely frustrating to have a problem with NO WAY of fixing it. What the hell is microsoft thinking?! Doesn't this HUGE billion dollar company have a few extra bucks stashed away for technical support staff?!

    Rizzle 11/8/10 2:34PM
  • Was trying to purchase this item for my son. Could not find a telephone number to get the answers to my questions. Finally when I did get someone on the line, I could not understand them. They kept putting me on hold (I was asking a very, very simple question). I spent an enormous amount of time on hold while they researched my question. I finally gave up and told my son that I would not purchase this as a gift for him in lieu of the fact that the customer support was terrible. So we will look for something else for Christmas for him

    spiritbliss 11/5/10 3:47PM
  • had a zune under warranty
    put thru a maze in order to "register" it online
    only to find out that the email format i sent the info to them in was unacceptable and had
    been rejected

    never again
    the over-priced pieces of crap can sit on the shelf and gather dust, at the few locations that even bother to carry them anymore

    chuckabean 9/9/10 2:42AM
  • I have to agree whole hearted with everyone here. Zune's customer service is crappy. Sent in my 2nd zune after recieving it in the mail and it not even working right. Paid for a new one all together and its been 5weeks even after i paid for xpress mailing. Starting to get pissy about this. I shouldnt have to pay that much money to wait forever just for something i can run down to the store and buy for the same amount and have right away. Their customer service is a honest hoax. Though ipods are a bit more spendy. I do think you'll do way better with one of those and the customer service isnt that bad according to some friends i know with ipods. overall message here is: ZUNE COMPANY IS A WASTE OF YOUR TIME AND MONEY, AVOID THEM AND THEIR PRODUCTS ALL TOGETHER.

    Anonymous 9/8/10 10:19AM
  • I recently placed in order for a Zune and after two weeks it is still in the received order status ( this is after paying for fast shipping) when I called the number they said they couldn't help and gave me the email address. I sent an email from two different accounts and both were returned as failed deliveries.

    Worst ever.

    Anonymous 8/30/10 1:58PM
  • in 2008 i was in the market for an mp3 player. i needed the player to store music, ebooks for class and random videos, after about 2 months of research and shopping,,i narrowed down to choices to the Ipod or the zune 30gb,,when i saved up 400.00 dollars i went to best buy and the sales rep explained the diffrence of both and i eventually made the mistake of getting the zune 30gb. it worked flawlessly for about a month,,after about 30 days it started to freeze in the middle of songs and in about minute later the song would start back up,,,i took it back to best buy and they replaced it 2 times,,about a year later it would freeze totally and have to reboot it self,,best buy was very understanding and replaced it a few more times,,At that point i wanted to buy another player but didnt have the money. After my warranty expired i called microsft. They gave me the option of going to a third party tech or paying 160.00 for a new one. I didnt have 160.00 for a new player, so i went to the tech, and his bill was 147.00,,a week later the Zune was still freezing,, i called microsft and they offered me no help,,except paying them 160.00 for a refurbished model,,on march of 2009, i made my peace with almost 600.00 loss and bought and apple i pod,,the best possible device i have ever owned, no freezing, ever,,ive since then sold my windows 7 dell machine and invested in a MAc and n omore viruses,,never again will i ever invest in a microsoft porduct..

    nite209999 8/24/10 2:30PM
  • in 2008 i was in the market for an mp3 player. i needed the player to store music, ebooks for class and random videos, after about 2 months of research and shopping,,i narrowed down to choices to the Ipod or the zune 30gb,,when i saved up 400.00 dollars i went to best buy and the sales rep explained the diffrence of both and i eventually made the mistake of getting the zune 30gb. it worked flawlessly for about a month,,after about 30 days it started to freeze in the middle of songs and in about minute later the song would start back up,,,i took it back to best buy and they replaced it 2 times,,about a year later it would freeze totally and have to reboot it self,,best buy was very understanding and replaced it a few more times,,At that point i wanted to buy another player but didnt have the money. After my warranty expired i called microsft. They gave me the option of going to a third party tech or paying 160.00 for a new one. I didnt have 160.00 for a new player, so i went to the tech, and his bill was 147.00,,a week later the Zune was still freezing,, i called microsft and they offered me no help,,except paying them 160.00 for a refurbished model,,on march of 2009, i made my peace with almost 600.00 loss and bought and apple i pod,,the best possible device i have ever owned, no freezing, ever,,ive since then sold my windows 7 dell machine and invested in a MAc and n omore viruses,,never again will i ever invest in a microsoft porduct..

    nite209999 8/24/10 2:24PM
  • Thank you Paula for giving me Microsoft home office number of 1-800-642-7676 and the address for the complaint and legal dept. is One Microsoft Way, Redmond, Wa 98052. About to be on my 3rd zune after spending $400.00 now and with in 2 1/2 years, this is ridiculous. The customer svc. is not allowed to do anything and yes they do have dialog they go by, judging by the supervisor's addresses to my questions in getting ahold of her supervisor, apparently they only have one per center. We do not pay to have our brand new zunes replaced with second hand devices. At $65.00/yr a warrenty, quit being cheap bastards, because your product is by no means cheap. Would you go to an auto shop with your brand new bmw and be ok with coming back with a 1985 bmw slightly restored? No you wouldn't. It is apparent microsoft wants your money with $65.00 a year warranties and oh if it breaks and they don't make them anymore you have to pay an additional oh $200.00 to get a decent replacement and then that one breaks so we'll send you a second hand one, that should do it. I don't think so. Microsoft if you want to keep your people loyal to your products and not send them packing to apple, shape up now. It's your death. And none, just b/c you're o.k., that just means you're lucky, so far.

    Pheonix 6/25/10 4:06PM
  • Sent a week old HD back that cracked when tapped on the display with my index finger as suggested by zune. Will not fix it or evan let me pay to fix it. They say they cant however there is a company on the web that will do it for $90.00. This is my 3rd zune in 5 years. Quality is Crap and service is nonexistant! You can not reason with these idiots. They do not support their products and could care less about their customers. My suggestion is to buy and IPOD!!!!!

    Anonymous 5/27/10 5:25AM
  • The zune player hardware defaulted on Microsoft's fault! The screen popped up saying it needed to delete all files, and I clicked delete. Then it would not go to the regular menu screen or sync with the zune software. So now after trying to install the hardware on the zune player through zune's website, and again manually it claims to not have enough space, and yet it says in order to delete items to go into the regular menu screen, which I CANNOT access. This is really stupid and very frustrating, not to mention that the repair service cost because its no longer under warranty costs $160, what a joke I can go buy a new mp3 player from itunes for that kind of money. What a rip off!

    Anonymous 5/20/10 1:05PM
  • I sent in my 8gb zune for repair, and they sent me back a big, bulky, heavy 80gb zune. I have spent over 3 hours on the phone with customer service, being put on hold, transferred to supervisors, etc. I made a simple request-either hold up your end of the bargain by sending me a comparable zune (as it states in the warranty) or refund me the purchase price of my zune. I have been told they can do neither (even though it states in the warranty that those are options) I even had one rep insult my intelligece by offering to send me a 4 gb zune with "premium headphones". Now, supposedly, it has gone up the chain of command and they will get back to me. I am seriously considering legal action. This is by far the worst customer service I have ever dealt with. Anyone have any advice?

    KB 5/5/10 10:16AM
  • This will be the last zune i every own. I have had it less then four months when i got an error message on it that said to contact customer support. did every thing that they wanted me to do and it still wasnt working. they told me it was out of warranty and there was nothing they could do. I have two ipods that are three years old and not one of they has every stop working. i am so unimpress with the service and i will never waste my money on this waste of space pieces of trash and waiting on hold was painful cause the music was loud and annoying. could barely hear the people on the other line cause of all the back ground noise.

    jscri 4/13/10 10:28PM
  • I am thoroughly disgusted with Microsoft and their Zune product. I purchased a 120gb zune only to have it quit after 7 months. Microsoft then sent me a replacement that had the same problem right out of the box. I have spent hours with tech support and costumer service all to no avail. I feel completely ripped off with a product with obvious design flaws. I do not want them to keep sending me replacements, spending hours with tech support, over and over again. I am told a refund is "out of the question". I am now left with a 250.00$ paperweight that makes me sick every time I look at it.

    KD 2/20/10 6:00AM
  • Finally someone having a manager to call me but put out because like I can spend all day waiting on a call sitting around at home??? I have already invested 2 hours and 26 minutes of my life on the phone with Zune Customer Service. Hmmm....so we'll see if a manager really calls. Why do they have to call why can not they just be available already?

    Anonymous 2/16/10 10:36AM
  • Had great service and turn around on a broken brand new Zune HD but the one they sent me back was broken in another way. I am currently on hold the 5th time calling in 5 days with the last dumb CSR lady disconnecting me and never calling me back. Worse CS ever now I wish I would of not bought a Zune and bought something else. I even asked the last person to give me a manager was hoping someone who spoke and understand English better. NOT HAPPY CAMPER do not buy a Zune.

    Anonymous 2/16/10 10:17AM
  • The worst experience with an electronic device ever!!! More down than up and customer service is a joke! They cannot speak clearly - VERY hard to understand. They also make up things when they don't know what to tell you.

    JM 2/9/10 2:31PM
  • I am dissapointed that I own an 80G zune and I cannot rent movies unless I upgrade to an HD. Microsoft should be loyal to customers who chose them over IPOD. This sucks and really irritates me. If I upgrade it will not be to a new Zune, because I feel no customer loyalty. No apps or anything for previous zune owners. A disgrace.

    vtgrad 2/4/10 11:38AM
  • Oh...just miserable! I sent my Zune 120 MB back for a screen repair and paid the repair charge. Instead of repairing mine, they send me a new 16 MG one....how is this the same? The Customer Service Department is an absolute nightmare...they can't find the one I sent, and will not send us a comparable replacement.

    applehead-joel 1/26/10 7:44PM
  • I purchased a Zune Originals with 120Gb drive and additional docking station/Charger and Auto connect cables less then a year ago. During the time I used it I had to reset many times because the unit would not turn on/boot up.

    Last week as it sat in the docking station I noticed a big "Error 5" message, so once again tried to reboot, but this time to no avail.


    Went on-line and followed all their suggested fix methods and finally ended up filling out the return form and printing the UPS shipping label. Also decided to extend the warranty while I was at it because I have not been feeling particularly trustful of this product.

    Well my custom ordered Zune with special artist graphics arrived at the repair facility followed by a message from the facility...

    "This e-mail is regarding the repair order currently open for your Zune
    Originals device.

    Unfortunately, we are unable to replace the Zune you have sent in because those devices are no longer manufactured in this color.

    In order to resolve this issue for you as quickly as possible we would like to offer you the choice of either having the device replaced with a 16GB Black untattooed Zune HD device, or a full refund for the original cost of the Zune Original. Please note that a refund can only be returned back onto the payment card used to complete the purchase.

    Please respond directly to this email without changing the subject line with your preference, and we will provide you with that solution. We apologize for the inconvenience this may cause.
    "

    My response...
    "I spent over 300.00 to get a 120 GB Zune with dock station charger and just ordered an extended warranty for another year for 59.00 and your telling me you can't repair a product that is less then a year old? What happens with my recently purchased extended warranty?

    At least I should be getting a Zune 32 and I'm betting I'll have to buy new dock station and auto cables because none of my Zune 120 accessories will work with this new device ...correct?"

    Their response...(now look carefully...)
    "Thank you for your inquiry.

    Unfortunately, your 120GB device is unrepairable and needs to be replaced. Your warranty would automatically carry over to your new replacement device. We apologize, but 120GB Zune Originals devices have been discontinued. As an alternative, we would be able to offer you a black 80GB Zune Originals replacement device, customized as you originally ordered. This unit would be compatible with your docking station but unfortunately, an HD device would require a different docking station."

    *** didn't the first message they sent say ... can't replace unit in this color? (pretty sure it did.) Now it's "120GB Zune Originals devices have been discontinued".

    Wow!!!! A product less then a year old and there are no parts on earth to repair it? !!!

    my response... (and yes there's some attitude..) "Un-freakin believable... I guess I don't really have to explain how disappointed I am with the Zune product at this point.....

    Send the Zune HD 16 GB as replacement, but I am not happy. Really this is not a good deal for me as an alternative to Microsoft/Zune business failings.

    How ridiculous that a less then one year old device can't be repaired... What? you used up all the 120gb drives in the world?

    Make sure my joke of an extended warranty covers my new Zune, ha ha as I see what good that will probably do me.

    Thanks, really thanks."

    Their response...
    "Thank you for your response. A black 16GB HD device will be manufactured this week and will ship out to you next week."

    *** Wow .. their going to "Manufacture" one this week, these things must be hard to get...

    My response...
    "Omg, Hope ya didn't have to open the factory just to manufacture one little 16GB Zune for me."

    All of this is done through emails, which I am ok with since talking to someone on phone that can't speak english woould just further annoy me. Point is... How can they not fix an item that is not that old? Even if they have no 120GB drives couldn't they drop an 80 in? This was a special order Artist engraved unit and they just have no way to repair..makes no sence to me. Additionally..Why did they sell me an extended warranty just last week on a unit they know they will not extend warranty on???
    Odd business dealing.

    Would I really want to accept their offer of an identical unit "Customized" but in the 80GB model...which they also have discontinued! So that in just a few months I am liable to go through this again? No thanks.
    Money back but stuck with useless accesories?..which I am anyway.
    I just wanted a large capacity music player...sigh.

    CyberJazz 1/21/10 8:08AM
  • Guess their bad customer service is all-encompassing.......I am having a problem with my new order. They appear to have a very archaeic or shoestring budget processing dept, and I'm dealing with the people in the US! I did make a mistake in not having it shipped to the address where we will be for Christmas (didn't even think it would take more than a week--my bad), however, now they say that they cannot change the shipping address AT ALL FOR ANY REASON! Who operates
    like this these days, let alone a multi-million dollar company! You can't call them, they are very apathetic and unconcerned
    regarding your satisfaction via email, and I will be very upset if my daughter does not receive her present before we leave just because someone there can't change a freaking address!!! Espcially frustrating
    when I could have bought a plain one for her at Best Buy for 10% off and avoided this altogether!

    tkishino 12/12/09 1:58PM
  • After almost a year of me calling, I have finally extracted from them the repair center address so that I may send in my zune (aka doorstop) at my own expense to be repaired. They insisted on sending me a mailing box, via UPS to an APO address! Of course, I did not receive it any of the three times they tried.
    Repair center address is:
    TDCB-Repair center
    417 Union Pacific Blvd
    Laredo, TX 78045

    Still remains to be seen if they fix or replace it.

    Anonymous 11/24/09 8:34AM
  • truly the worst service since british telecom. they never phone back . i have had a problem with my zune and it is impossible to get someone to talk to. the support online is hopeless when my specific problem is error code C1010007.

    miles anderson 11/20/09 5:16PM
  • microsoft and their zune are pitiful, their so called customer service is a joke and they do not live up to their end of the bargain on their warranty end, I sent my 120gb $250 zune in for repair that is supposed to take 10-13 days it is now 8 weeks and still don't have it back!!! Hello ipod touch go to hell microsoft and your inferior zune!!!

    sdaddy1 11/12/09 11:54AM
  • Beware! Customer service is located in the Peoples' Republic of China (thanks Microsoft for your global human rights awareness). I'm sorry to say this, but they speak virtually no English, clearly respond from scripts, cannot answer substantive questions and set the bar on customer service at a new low. When asked whether they are outside the US they said that Microsoft told me they couldn't answer that question. (Verified with native speaker they're in China.) Americans sure could use those jobs right now, Microsoft.

    Vivi 10/21/09 2:54PM
  • I posted a few weeks ago and I was pretty satisfied with the customer service I was receiving...but i'm beginning to rethink my assessment. It took three tries to get my email spelt correctly, and I've emailed back a copy of my receipt twice and they have not received it. I replied to the email they sent me, just like the directions told me to do, and somehow it was lost...twice. How does this happen? Anyways...on the phone with them again and she is having trouble understanding me. Sigh...Well, one good thing has changed...their hold music has gotten a little bit better!

    Softballmack 9/30/09 8:42AM
  • I purchased a zune 120g player it worked fine for the first 6 months. I sent my player in for service and and recieved a recontioned player back and I was ok wwith that. When I tried to sync my player some files were not syncing. I was getting various error codes. The one day my player lockedup and told me to send player in for service. I called Zune to tell them about my problem and suggested a resolution about this problem. I asked Zune to stand behind there products and send me out a zune 16g. Since I spent $250 on a 120g and there are problems with these units I think It's only fair. I called Customer Support and told that is was not possible. I asked to talk to a manager and was told the same thing. I can't believe microsoft is not standing behind there products if they are have problems like this this. I'm not asking them to give me a a better product for free. I did spend $250 on there product that is not working. If this is the kind of service I get from Microsoft next time I will look at IPOD.

    taz001970 9/20/09 12:18PM
  • lets start with i used to love zune. i went out and bought the brown 30gb when it first came out. then in 2008 bought the 8gb in pink that worked only one week after my one year warreanty expired. i have tried to get it replace but zune wanted my to downsize and still pay $99.00 for a 4gb so.. needless to say im very disappointed with zune and will become an ipod individual and zune will have free advertisement (not good anymore) from me from here on

    hater 9/16/09 3:30PM
  • Update: Never received email with information I needed to dispute the warranty because the out sourcing customer service repesentative mistyped my email address. How does this happen when she reads it back to me correctly? Let's try this again....

    softballmack 9/11/09 6:47AM
  • So, I have mixed feelings after dealing with Zune service. Have an 8GB Zune and after using the hold switch for the first time, realized it broke and Zune was in complete lockdown with no solution. Called customer service, explained the problem and was told it needed to be sent in for service. Unfortunately, this is where things got confusing. I live in rural Canada, not in the middle of nowhere or anything, but not in a capital city. They deal with UPS. UPS does not come to where I live. When I explained this there was much confusion and finally I was transferred to a "Tier 2" (more knowledge in this Tier apparently) representative. Now I have to explain everything again. Then I'm told they also deal with Purolator, a company that does service my area. I'm told that 2 emails will be sent to me within 4-6 hours; 1 with instructions, the other with a link to a printable shipping label. 2 days later no email. I call back, explain (painstakingly clear I might add, because everyone has a foreign accent and everything has to be repeated 3 times) and am now told no emails are sent, I just have to log onto their website and find my label there. So Tier 2 is NOT more knowledgeable. I log on while still on the phone and see a UPS label...right, exactly, I had been told it would be Purolator. They send me back to Tier 2 service...lo and behold, I get the same guy as before. We remember each other. I ask him why he gave me the wrong information but he skirts the issue. We have problems figuring out the shipping again. I get so frustrated with their complete lack of comprehension that I resolve to get off the phone with the Zune people and instead try my luck with UPS. I don't want to have to pay for shipping as it should all be covered and taken care of under warranty. A phone call to UPS (much easier) seems to resolve things. I'm told they'll subcontract to Purolator who will come to my area and pick it up the next day. The next day comes and the phone rings. It's Purolator! They don't come out here. I have a headache. So now I'm told to drop it off at my local Canada Post outlet (not a big deal) and it will be taken care of by Purolator from there. Just wait for an email with instructions and you can drop it off. The email comes. It's not instructions. It's a Canada Post label...but I already have a UPS label on the box. What the heck am I supposed to do now? Call Purolator, but I can't track down the lady that called me earlier. In desperation I call Zune, because things are getting pretty complicated and I know their only way to track my item is with the UPS label that I'm told I can't use. They are MASSIVELY confused. They repeat everything I tell them (as usual) but they don't really seem to understand. Finally I find out that the Zune customer service number is located in Asia. So I'm talking to a bunch of Asians who are halfway around the world and know nothing of my country's postal system. The communication issues begin to make sense. We're now on Day 4 of phone calls and I finally request to speak to someone in my own country who may be able to figure out a solution. The next day (Day 5) I receive a phone call from the lady at Purolator who finally gets things straight. The Canada Post label is to be taped over the UPS label, with a note saying to use the UPS label once it gets to the nearest city. Then it will travel with UPS to the service center. YAY, it finally seems solved. Before I can think about it too much I get it labeled and drop it off at Canada Post. Because I feel I need to torture myself further, I decide to call Zune again (5th time) to give them an update. Make sure it's all documented in case my shipment goes missing anywhere. 50 torturous minutes later I think they've noted the problem.
    Then comes the flip side of the story. The Canada Post label takes 2 business days to arrive. UPS gets it to the service center in 1 day. The Zune is serviced the next day and a replacement is sent within the week. So it went out on a Thursday and a replacement arrived the following Friday. Pretty amazing by my books. Almost took less time to ship and service than it did to get everything worked out on the phone. So you can see why I'm torn. I think if Microsoft spent some extra money to place call centers in the home countries things would be much better. While I have nothing against the people that work at the call center in Asia, they're very polite, there's still a very large communication barrier. Make of this what you will.

    G-Althena 9/4/09 9:41PM
  • OMG.. The hold music is completely OBNOXIOUS!! Who chooses the music for their hold line?? I really have not had a pleasant ZUNE experience. I purchased credits through the Marketplace to put more music on my ZUNE, and they charged my card. But I was never able to use the credits because their program was messed up. And what kind of company doesnt provide a customer service phone number on their Website?!? I had to Google it to find the number and found it on this Website. I am on hold and they are telling me that they cannot refund my points purchase, even though I can't use them!!! This company SUCKS and I will never purchase a ZUNE product again. Mac products are MUCH more user friendly.

    megaboo 8/7/09 7:29AM
  • Zune customer service is non-existent. They do not even have a number to call or an e-mail address to send to.
    Zune product service is almost as bad. My battery crapped out on the 120 Gb after about 3 weeks of use. After trying the on-line support desk with no success, I called support. They took me through the same resets, also without success. I ended up mailing the device in and was told to expect 3 to 5 days to service it. It arrived 7/3 and has been sitting in "device being serviced" since then. After 6 work days, I called again. They said they had to order a new device and it had not arrived yet. They believed it would be in by the end of the week. They could not say what was wrong with it. Still no word. Still no idea if the replacement will have the same problem.
    This is MicroSoft! What would Bill say?

    ksjonson 7/17/09 12:08PM
  • The number works fine. You have to say 'agent'. The agents aren't that good. Over two phone calls totalling 45 minutes, they 1) gave me a marketplace solution that did not work and 2) put me on hold and came back with boilerplate answer nowhere close to the question asked and did not move my case forward. Throughout both calls, I had to re-focus them on the issue and the problem to be solved. From Microsoft I expected better.

    Anonymous 6/27/09 12:48PM
  • worst customer service ever, I have called 5 times over the past 4 months to request a repair order. Each time I have been sent a shipping box for a X Box, I have a Zune mp3 player.
    they finally sent me a shipping order so I can send in my own shipping box, It was for UPS ,useless to me in Northern Canada where there is no UPS! A-holes
    So I paid the postage myself, I never got my Zune, I am on hold now as I write this, apparently Zune has lost my device. And dose not know what to do about it ! lovely I hate Microsoft

    Anonymous 4/27/09 4:00PM
  • Zune.net sent me a used iHome docking station and I wanted a new one as I paid for. This one had scratches all over it like it was a test or demo model. I called the support number and they told me to call iHome. What a joke, finally I they gave me a customer support email that I could write and explain. With no response, they are still unwilling to take any action in the products I bought from them. I will never buy a product from them again, It is not gauranteed.

    FuzzySupport 4/6/09 5:49AM
  • I will never purchase from Zune Store. My first time was a nightmare of 22 e-mails,filing a complaint with BBB and contacting my credit card company,who finally remedied the situation.I purchased on line on 12-17-2008 at 9:13 am,I paid express ship before the 24th,1-6-09 no Zune. There is no customer service not to mention you have no 800 number to address this issue. The 877 number,I got from a Sup.I called they gave me the e-mail address,from the site,but said they had no billing information.(22 days later they shipped after my credit card company refunded my entire cost.)Dont buy from ZUNE,ever,its a nightmare.You will be in e-mail hell.

    crcsatx 1/6/09 8:20AM
  • Awesome! Thanks! They were still A-holes but i got to find it out 20 mins sooner!!!!

    Anonymous 12/2/08 9:36PM
  • Submit your comment >>
  • Same here form Zune Charging my bank card when my son and I signed for x box live 9.99 a month. So I noticed on my bank statement 1 charge for xbox 9.99 and another for 9.99 from zune. I was told by micro soft that when you sign up for x box live there is a free 14 day trail attached and you have to cancel it or you will be charged and its auto pay. best advice buy a xbox live card and never use your credit or bank card for anything online again!!!!!!

    also just found out you can buy x box live cards on sale for a year for 35.00
    just found this out. so check for sales i think new egg has them.

    Here is the number to stop auto payments from zune charging. Hope this helps.
    or you'll have to cancel your card and get a new card .
    Call us directly by dialing:

    Toll free:
    (800) 4MY-XBOX or (800) 469-9269
    Hearing impaired (TDD device):
    (866) 740-9269 or (425) 635-7102

    9 am to 1 am Eastern Time
    6 am to 10 pm Pacific Time

    good luck.

    Raudaa 3/8/12 8:41PM
  • called spoke to Rob. He was extremely helpful and very nice. Easy to get the help I needed.

    jennifer 10/10/11 6:40PM
  • I called this number and the rep I talked to was completely helpful. I was being charged for a Zune Pass 3 month and she cancelled it and waived a ton of fees that I had on it. =)

    BillGatesIsD3ad 9/26/11 12:12PM
  • In short, cancelled a Zune pass due to identity theft and needed to add a new cc, for whatever reason could not do it online. Called number provided here and spoke with a rep (Tom), who was very thorough and even assisted me with a free month pass until the system could take my new card info. He offered some solutions which unfortunately did not resolve the problem. So if you are in need of Zune tech support, call and ask for Tom, he is the only Tom in the dept. I am satisfied with the service I received today.

    Anonymous 9/21/11 8:04AM
  • I dropped my Zune HD in water cup and they replaced it for FREE and in 2 days ONLY. They paid for 2 way shipping! I couldn't be happier. Thanks Microsoft!

    K@R!M 6/1/11 4:00PM
  • I just called the number listed here and someone picked up right away and helped me with my small problems. They gave me a case number in case I needed to call back. It was very smooth, quick and easy. Maybe Microsoft is listening????? You might try them again.

    imakansasgirl 11/18/10 1:29PM
  • service was very helpful

    guess 11/16/10 3:24PM
  • zune service is fine just that the cancellation process sucks and the service option for zune

    yo 11/16/10 11:31AM
  • I've owned three different Zunes over the years and had to call at least 10 times. All I can say is that they are pretty clueless and hard to understand, but they do try to solve your problem. Twenty years ago this level of customer service would have unacceptable, but compared to Dell, Samsung etc. I have to give Zune a positive rating for at least trying to solve problems.

    audiomagnate 1/26/10 2:55PM
  • As much as I hate out sourcing, the lady I talked to was pretty nice and spoke decent english (except for calling me Chappy when in my name is Jeffery...lol).

    I am military and have had many different addresses and phone numbers so I did have some issues verfying my account information. She wouldn't tell me if I was giving her the correct phone number. I just kept guessing and she was very hesitant to give me any information...but very patient and was able to take care of my billing issues. Now, it remains to be seen if they will take care of my broken 4GB Zune. For some reason they are showing that the warranty has expired even though I bought it less than a year ago. They are disputing the expired warranty but i'm not holding my breathe that it will be corrected. I do have the receipt though so that will help.

    As far as the Zune goes, I have had two 4GB and both have broken but my old 30GB is still going strong with the only issue being the 2009 New Years Day fiasco.

    Softballmack 9/9/09 9:47AM
  • number worked good for me, just push 0 a bunch of times untill you get a live person. Be prepared to wait on hold for a while while listening to really annoying music and have a hard time hearing the person when they actually pick up the line.
    The customer service person actually took care of my problem though.
    I canceled my ZUNE account....ZUNE really really really sucks!!! dont buy, just get rid of the damn thing

    Anonymous 5/26/09 10:13AM
  • thnx so much i called the number and im finally getting my zune fix im sooo happy i can wait!!

    emrssuperfy 5/6/09 7:05PM
  • Worked beautifully and the service rep was very helpful.

    DiveAtlas.com 2/26/09 4:31PM
  • Submit your comment >>
  • i feel bad for you all... i was on the customer service/technical support of zune. They made a decision to end phone support and just do chat instead, which I know is not that helpful.

    Zune customer support stopped just 2 months ago. It was a business decision, we at the support team didnt like it obviously...we had to be moved somewhere else. I feel for you all.

    pogiawid 11/19/11 9:18AM



  Share With Others  
  Awards  

We are proud to recognize the companies providing the best customer service each year within their industry.

  Comparisons  
Check out these popular comparisons of Zune customer service versus other companies:
Zune vs. Archos
Zune vs. Creative Labs
Zune vs. iPod
Zune vs. iTunes
Zune vs. Napster
Zune vs. NetFlix
Zune vs. Rhapsody
Zune vs. SanDisk
Zune vs. Sony
  Company Replies  
Authorized representatives of Zune can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

  Contact Information  
Customer Service
800-386-5550
Zune customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Zune customer service phone numbers and contact information at ContactHelp.com
  Get Help Online  
Get immediate support for your Zune questions from HelpOwl.com.

Receive immediate support for Zune at HelpOwl.com
  Reviews & Ratings  
View thousands of Zune user reviews and customer ratings available at ReviewOwl.com.

Zune reviews and ratings at ReviewOwl.com
  Boycott Company  
View all boycotts of Zune and join a boycott today!. You can also organize your own Zune boycott with many tools for promoting and managing the boycott.

Boycott Zune today at BoycottOwl.com
  Zune Manuals  
Find free Zune manuals and user guides available at ManualOwl.com.

Free Zune manuals and user guides at ManualOwl.com
  Company News  
Microsoft Zune phone on the horizon?
We could add Google to that list, but its recent struggles with customer service and call quality have the jury still out on the Nexus One's success. ...
Music Mysteriously Disappearing from Zune Pass
Some users explain that when talking to the Zune customer support, they were told the reason all that music is gone is because the record labels have pulled ...
Microsoft Says Zune HD NOT Dead (Again)
Microsoft even said it would honor all warranties and continue customer service. "And we will continue to honor the warranties of all devices for both current owners and those who buy our very last devices," Microsoft added." customer service has been, ...