2011 Banks Customer Service Awards
The best customer service for Banks in 2011 was:
USAAThe customer service provided by USAA in 2011 rated as Acceptable.There were 13 companies out of 466 in 2011 with a higher rating.
USAAThe customer service provided by USAA in 2011 rated as Acceptable.There were 13 companies out of 466 in 2011 with a higher rating.
USAA
Banks
Banks
| Company | Rating | Reviews | |||||
|---|---|---|---|---|---|---|---|
| USAA | 103.87 | 36 |  |  |  | |  |
| TD Bank | 55.00 | 10 |  | |  |  | |
| ING Direct | 48.67 | 30 | |  |  | | |
| Wachovia | 42.98 | 13 | | |  | | |
| Regions Bank | 40.25 | 132 | | | | | |
| Citizens Bank | 38.33 | 24 | | | | | |
| Sovereign Bank | 37.53 | 72 | | | | | |
| US Bank | 35.20 | 30 |  | | | | |
| Chase | 35.05 | 87 | | | | | |
| SunTrust | 32.81 | 64 | | | | | |
| Vanguard | 31.20 | 20 | | | |  | |
| Barclays | 30.00 | 8 | | | | | |
| BB&T | 29.69 | 11 | | | | | |
| PNC Bank | 26.70 | 102 | | | | | |
| Washington Mutual | 25.89 | 7 | | | | | |
| Bank of America | 24.84 | 455 | | | | | |
| Citibank | 22.48 | 121 | | | | | |
| Wells Fargo | 21.86 | 483 | | | | | |
| GE Money Bank | 21.21 | 187 | | | | | |
| JP Morgan Chase | 20.62 | 90 | | | | | |
| HSBC | 20.51 | 157 | | | | | |
| Ally Bank | 18.85 | 54 | | | | | |
Other Companies
The following companies did not receive enough comments for an official rating during 2011:- ACS
- AmeriCredit
- Bank of Montreal
- Bank of the West
- Comerica
- Eastern Bank
- EverBank
- Fifth Third Bank
- Huntington National Bank
- Mutual of Omaha
- National City Mortgage
- Navy Federal Credit Union
- RBS
- Union Bank