2012 Airlines Customer Service Awards
The best customer service for Airlines in 2012 was:
Alaska Airlines and Horizon AirThe customer service provided by Alaska Airlines and Horizon Air in 2012 rated as Acceptable.There were 19 companies out of 511 in 2012 with a higher rating.
Alaska Airlines and Horizon AirThe customer service provided by Alaska Airlines and Horizon Air in 2012 rated as Acceptable.There were 19 companies out of 511 in 2012 with a higher rating.
Alaska Airlines and Horizon Air
Airlines
Airlines
| Company | Rating | Reviews | |||||
|---|---|---|---|---|---|---|---|
| Alaska Airlines and Horizon Air | 90.60 | 20 |  |  |  |  |  |
| Southwest Airlines | 89.65 | 85 | | | | | |
| Airtran | 87.50 | 8 | | |  | | |
| JetBlue Airlines | 72.20 | 25 |  | | | | |
| Westjet | 68.07 | 120 | | | | | |
| Delta Airlines | 65.36 | 229 | | | |  | |
| Qantas | 65.20 | 8 |  | | | | |
| Frontier Airlines | 62.02 | 9 | | | | |  |
| Virgin Atlantic | 59.20 | 12 | | | | |  |
| EasyJet | 58.07 | 118 | | | | | |
| American Airlines | 46.18 | 227 | | | | | |
| Continental Airlines | 33.24 | 237 |  | | | | |
| Lufthansa | 33.11 | 36 | | | | | |
| US Airways | 33.09 | 104 | | | | | |
| Air Canada | 29.50 | 87 | | | | | |
| KLM | 27.95 | 46 | | | | | |
| United Airlines | 27.42 | 980 | | | | | |
| Cathay Pacific | 26.06 | 98 | |  | | | |
| Hawaiian Airlines | 24.80 | 9 | | | | | |
| British Airways | 24.76 | 84 | | | | | |
| Malaysia Airlines | 23.37 | 53 | | | | | |
| Spirit Airlines | 22.73 | 483 | | | | | |
| Air France | 19.10 | 37 | | | | | |
| Finnair | 16.60 | 6 | | | | | |
Other Companies
The following companies did not receive enough comments for an official rating during 2012:- Aer Lingus
- Air New Zealand
- Asiana Airlines
- Etihad Airways
- Iberia
- Japan Airlines
- Midwest Airlines
- Northwest Airlines
- Ryanair
- Singapore Airlines
- SkyWest Airlines