2012 Insurance Customer Service Awards

The best customer service for Insurance in 2012 was:
Liberty Mutual

The customer service provided by Liberty Mutual in 2012 rated as Acceptable.

There were 13 companies out of 511 in 2012 with a higher rating.

Liberty Mutual
Insurance

Company	Rating	Reviews
Liberty Mutual	104.60	6
Aflac	55.12	74
USAA	53.57	74
ING Direct	52.00	50
AAA	47.98	48
Kaiser Permanente	43.56	44
TD Bank	41.16	17
Cigna	39.40	25
Geico	39.17	130
Chase	38.92	53
Vanguard	37.29	33
JP Morgan Chase	35.76	67
Progressive	34.69	11
AARP	34.60	20
Farmers Insurance	34.50	23
Citibank	31.48	181
PNC Bank	31.10	194
Fifth Third Bank	30.54	28
MetLife	28.84	45
Citizens Bank	28.80	50
Edward Jones	28.40	9
State Farm	28.20	125
Asurion	27.95	22
United Healthcare	27.24	180
Allstate	26.57	63
BB&T	25.51	35
US Bank	24.45	43
SunTrust	24.16	64
Prudential	24.00	7
Aetna	22.95	80
Wells Fargo	22.56	370
Sallie Mae	21.44	61
Blue Cross Blue Shield of Florida	21.00	29
Anthem Blue Cross	20.63	38
HSBC	20.59	144
Humana	18.60	50
21st Century	13.80	7

The following companies did not receive enough comments for an official rating during 2012: