2013 Airlines Customer Service Awards
The best customer service for Airlines in 2013 was:
Southwest AirlinesThe customer service provided by Southwest Airlines in 2013 rated as Acceptable.There were 22 companies out of 562 in 2013 with a higher rating.
Southwest AirlinesThe customer service provided by Southwest Airlines in 2013 rated as Acceptable.There were 22 companies out of 562 in 2013 with a higher rating.
Southwest Airlines
Airlines
Airlines
| Company | Rating | Reviews | |||||
|---|---|---|---|---|---|---|---|
| Southwest Airlines | 82.69 | 34 |  |  |  |  | |
| Qantas | 80.04 | 9 |  |  |  | | |
| Delta Airlines | 77.71 | 102 | |  | | | |
| Virgin Atlantic | 70.22 | 9 | | | | | |
| JetBlue Airlines | 69.20 | 25 | | |  |  | |
| EasyJet | 63.80 | 50 | | | | | |
| Westjet | 58.91 | 110 | | | | | |
| Air France | 55.40 | 15 | | | | | |
| Frontier Airlines | 51.50 | 8 | | |  | | |
| United Airlines | 48.10 | 226 | | | | | |
| US Airways | 47.68 | 43 | | | | | |
| Lufthansa | 39.15 | 16 | | | | | |
| Airtran | 35.60 | 10 | | | | | |
| KLM | 33.74 | 14 | | | | | |
| British Airways | 31.13 | 32 | | | | | |
| American Airlines | 30.26 | 140 | | | | | |
| Air Canada | 29.76 | 74 | | | | | |
| Hawaiian Airlines | 27.00 | 10 | | | | | |
| Singapore Airlines | 27.00 | 5 | | | |  | |
| Malaysia Airlines | 24.31 | 57 | | | | | |
| Ryanair | 22.48 | 17 | | | | | |
| Alaska Airlines and Horizon Air | 21.00 | 6 | | | | | |
| Asiana Airlines | 20.40 | 8 | | | | | |
| Spirit Airlines | 18.60 | 499 | | | | | |
| Cathay Pacific | 17.60 | 6 | | | | | |
| Etihad Airways | 14.20 | 12 | | | | | |
Other Companies
The following companies did not receive enough comments for an official rating during 2013:- Aer Lingus
- Air New Zealand
- Continental Airlines
- Finnair
- Iberia
- Japan Airlines
- Midwest Airlines
- Northwest Airlines
- SkyWest Airlines