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eBay

Customer Service Ratings and Comments

eBay is ranked #148 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 38.68 out of a possible 200. This score rates eBay customer service and customer support as Disappointing.

NEGATIVE Comments

141 Negative Comments out of 160 Total Comments is 88.13%.

POSITIVE Comments

19 Positive Comments out of 160 Total Comments is 11.88%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • They are one of fraud site, stealing money from customers, with ZERO ethics and principles of running business. Soon they will close their business.

    AY 9/2/10 11:55AM

  • It's a customer service from hell! I waited bout 35 minutes to talk to a person to be referred back to their stupid website. A monkey could have done a better job! I got scamed by a so called "ebay shop" and was told that they are not part of ebay...... wtf?? They got so big that they think they are untouchable but craigslist will kill'em like facebook killed myspace just wait and watch!

    sugaboo 9/1/10 7:34PM

  • On line is a waste of time!!!I called the 800 number and put on hold for simple issue for ever

    Anonymous 9/1/10 3:59PM

  • 22 minutes is tooooooo long to wait so I just hung up. I don't know if I'll stay with you. All I wanted to know is how do I get Netscape from blocking my bids or ebay communication. I don't even know how nescape got on my computer.

    caboosebn 9/1/10 9:28AM

  • I feel as though eBay make it difficult to speak with a live person on the "customer Service" line to get a simple answer to a simple question. They have the customer jump through a bunch in the hopes, "press this number", "enter this code" that the customer will become so frustrated they just give up. So in a couple of words...IT SUCKS!

    asiadolly7 8/31/10 2:47PM

  • Here's my nightmare. Hope yours is not as bad.

    Owing to product misrepresentation, FOUR times I tried to effect bid cancellation for active listing using their automated system -- FOUR times it responded by REFUSING identical and FLAWLESS input. Attempts at direct phone contact even more pathetic: there exists -- in wholesale contrast to instructions published -- NO “live support” at 1 P.M. 08-31-10 and only a ceaseless maze of ineffectual recordings on using any available toll free number/s, which incidentally required retrieving from a Google data query to find one that worked!! The Taliban could not set it up any better: this experience has cost me in excess of two and a half hours -- congrats eBums on the customer relations!!!

    Summation:
    -- "Contact Us" page is endless loop which does nothing but return the customer to the original question!
    -- Exhausing ALL other options, I resort to a a Google data query hoping to retrieve a working phone number.
    -- CONTRARY to instructions published for contact #'s stated on THEIR website, there is NO "Live Support Button" option, NO redirect to a service representatnive and NO other form of phone contact published on their website!

    Time laspse from final attempt on finding a working number for telephone contact to hearing a live voice? In excess of fifteen minutes air time, lost calls AND lost business! Screw eBay!

    Worthington 8/31/10 1:13PM

  • I had to laugh at the person claiming to be "eBay customer service" below - suggesting pushing "contact us" on the site - HELLO! IT DOESN'T WORK. That just puts you on a never ending automated FAQ search tool - no way to contact anyone. That's why we're all searching for sites like this online to try to figure out some way - any way - to actually get customer service from eBay. They are pathetic.

    Anonymous 8/30/10 5:57PM

  • E-bay is the worst! How's this for stupidity! I am a BUYER and I forgot my password to log in. I was on hold for 50 minutes and they couldn't help me! They transferred me to Security and I waited another 36 minutes! I was in a continuous loop with their "live chat" people. I will never use ebay again. When I finally got through to "Security" they told me they couldn't help me. I just needed to get a new email address and re-register. Duh....no one could've told me that in the first five minutes?!! They were horribly rude and wouldn't give me a phone number. Just the worst ever!

    Coach Lover 8/30/10 7:35AM

  • I am desperately searching for any and all persons who have recently purchased a 1955 Chevy Bel Air on eBay that turned-out to be a fraudulent transaction. My friend has become a victim to this scam and purchased this car w/in the past week. I wont do a deep dive in the particulars, but lets just say he found the car on eBay and was walked right down the road including "Live-Chat" and "eBay buyer's protection" to loosing his money. The folks at eBay have not been very supportive, although they have not turned a blind eye, yet, to the situation. If you know anyone who has had this experience, please reply here. These people are VERY sophisticated and, to be quite honest, have had to have worked or still work for eBay to have pulled-off this scam with he accuracy of which they were able. The steps they used were very calculated and very professional. Just as you would have expected to get when dealing with eBay's buyer protection.

    BE VERY CAREFUL IN YOUR DEALINGS WITH ANYONE VIA EBAY!!!!!

    The lack of verification and awareness eBay provides its users is horrible and is a direct stimulus for what happened to my friend. This invisibility allows acts like this to take place.

    And before anyone ponders my involvement.... I have been witness to the whole transaction, from beginning to end and have many years of corporate security under my belt. As well as cyber crime experience. These people are up to speed on the intricate workings of eBay and have a top-notch spoof site that you bounced to from their eBay ad.

    All I can say is... If it seems too good to be true.... It probably is and isn't worth the risk. If you cannot physically inspect the item before paying... NO DEAL!!!!!

    Kidd 8/25/10 10:06PM

  • eBay's customer service blows big chunks! I spent 30 minutes on their website emailing them and trying to find a telephone contact for them and finally found the toll free number on google. Then, I waited 35 minutes on line.

    onharmonyhill 8/25/10 8:37AM

  • I purchased pirated software from China on e-bay paying with my credit card through PayPal. E-bay wanted me to resolve issue with China supplier by shipping product back to China. I called my credit card company and entered dispute with PayPal, who I actually paid. My credit card company is having me send the product back to PayPal (in United States) and they will wrestle with PayPal to return my money. PayPal can then deal with e-bay and the China supplier. E-bay owns PayPal. All because I couldn't get any live help from e-bay.

    Anonymous 8/25/10 8:30AM

  • BBB will do nothing to FeeBay and customer "support" will never change. The Bay is now full of scammers and bait and switch operators who do business with impunity only because they know Ebay will do nothing to stop them.

    Good luck to all but there is no hope and all we can do is vent. Hell, is'nt the ex CEO of Ebay,Meg Whitman now runnig for politcal office~Governor of California?

    Made her $ on the Bay; now it's time for greener pastures.

    Mako 8/25/10 4:47AM

  • eBay SUCKS, They sent me an email about a seller I had just bought something from and than told me to request my money back! Can you believe that they gave me the wrong directions. OMG they suck big time and told me the sell was being investigated but not why. I will never deal with them again. NEVER!

    tiredofebay 8/24/10 3:30PM

  • Ebay has got a LOT of improving to do with it's customer support contact. There is absolutely NO WAY to get to a live person.

    Please join me on reporting them to the BBB where they will be thoroughly investigated and forced to give a support number that actually works.

    me 8/24/10 9:37AM

  • Ebay customer service is the WORST thing I ever had to deal with. I was on hold for 45 mins and the representatives do not know what they are doing. NO help at all. The guy just told me he will get back to me and put me on hold for 20 min and the last thing you know he hung up on me!!!

    sweet2010 8/24/10 7:47AM

  • Ebay customer support if full of s***! I called in earlier today ans spoke with a rep who couldnt resolve any of my problems then told me she would call be back within 10 mins with an answer but never called back. So I called back and the recording stated I had a hold time of 5 mins and 45 mins later still no one had come to the phone! Pissed off i just hung up. I must say Ebay customer support is the worst I've ever dealt with!!!!

    chocolatekiss205 8/23/10 7:40PM

  • Ebay customer service is unbelievable you are right they are scripted like robots if you ask anything thats out of the normal the agents are lost and do not know what to say or do and by the way please do not ask for a supervisor because they are almost never available and they will hang up on you and you will have to start over there needs to be new rules on how to treat Ebay customers I wrote two letters to hamilton St and they never responded

    msrosieog 8/20/10 9:21AM

  • is the worst customer service i've ever had to deal with. i've been dealing with a issue that's over a month old. they keep telling me i have to call back every 4-7 days and i've called 5 times. getting a representative on the line is near impossible. as i write this i'm on hold trying to resolve an issue and have yet to actually speak to someone it's been 54 mins. and the last time i called i wanted 49 mines then finally spoke to someone that gave canned/robot answers then when i asked to speak to a supervisor they put me on hold for another 7 minutes to only then come back on the line and hang up on me.

    jordans83634 8/19/10 8:56PM

  • eBay SUCKS! I can't find any customer service phone number, and they just want you to enter your question and search answers online. I was billed for NO reason. The invoice did not list the reason why I should pay. The chat service takes an hour to wait. This is HORRIBLE and a BIG waste of my time! I will NEVER BUY and SELL from eBay - NEVER NEVER!

    chien 8/19/10 7:31PM

  • I've been waiting for over an hour for live chat. The 888 number is just a recording. What the hell is going on?

    paige4711 8/19/10 9:59AM

  • ebay's customer service for sellers sucks....i've been trying to get their live chat to work but can't get anything but that stupid EMMA thing. Anyway, I think the reason that you have 2 bids show on your item but the price hasn't changed is that the same buyer placed a higher bid. The price of your item won't increase until another buyer places a bid. At that time, it will bump up to either the new bidder's or the old bidder's highest bid necessary to purchase the item. Hope that helps you!

    Anonymous 8/19/10 6:33AM

  • To contact a real person: 1) get PIN on website, 2) call and enter PIN, 3) Wait for at least 45 min to talk to a real person and ask them your question, 4) Wait for them to say "OK.... give me a few minutes and I'll be right back with you, 5) wait for another 45 minutes, and 6) HANG UP IN DISGUST AFTER ANOTHER 45 MINUTES OF STUPID MUSIC WHILE ON HOLD (AND NEVER GETTING YOUR QUESTION ANSWERED). EBAY'S CUSTOMER SERVICE IS THE WORST, AND THAT'S AN UNDERSTATEMENT!

    Anonymous 8/18/10 12:02PM

  • I waited over an hour to 'chat' as my item had two bids, but the amount hadn't changed from my .99 start. When I got the agent -Rapunzel AR-I asked my question at 10:58:36 (08-12-10) it took her almost 1 1/2 minutes between response times. I asked if it was such a difficult question - why was it taking so long after I waited for over an hour. She cut me off at 11:05:14. She never answered my question. I think they are paid by the hour and don't care if they answer a question or not. So I tried to get a phone number to make a report on her. You have to ask a question, and I don't know what the magic is to getting a pin number so you can get a phone number. I tried two different numbers listed on a webpage, I got ebay but first number disconnected me constantly and the second gave (false) directions to get a pin number to be able to phone them. Everything is circular with no resolution. Horrible!

    enuffsaid 8/17/10 1:03PM

  • i have same problem as all the others; very difficult; to not possible to file complaints with ebay.cannot notify ebay on serious problem.

    Anonymous 8/17/10 10:04AM

  • IS EBAY GOING OUT OF BUSINESS??????????
    I went through crappy ebay shipping to print out a label, it didn't print. I waited over 30 minutes for live chat, no one ever answered that, and over 30 minutes for someone to finually answer the phone. When someone did, (gave the name as Andrew), I expressed how unhappy I was having to wait so long, and I got disconnected. Called back again and it took me over an hour to finually get something done. I had to got through the printing lable off ebay again and I won't get my money back from the first failure for about 2 weeks. WHAT A SCAM. If ebay keeps this up, they will be out of business.
    COME ON GOOGLE, GIVE THEM SOME GOOD COMPETETION.

    rls143djs 8/14/10 12:08AM

  • WWWWWWWWTTTTTTTFFFFFFFFFF waited on hold for 30 minutes only to be disconnected...........ebay is the worst

    Anonymous 8/13/10 9:02AM

  • ebay is the most user unfriendly company I have ever had the misfortune to do business with. A pin number to contact customer service! I have been waiting for over aweek for the item I purchased. I cant even find out if it has been shipped!
    I will NEVER buy anything from this company again.
    I will tell everybody I know and ask them to tell everyone they know to never buy anything from your company.I hope you go out of business.I will do everything in my power to assist in that happening as soon as possible!

    Anonymous 8/12/10 8:01PM

  • I have been with eBay since the beginning.. NEVER had ANY problems until recently... got quadruple charged on my "final value" fees as a seller... long story short... 25 min wait to talk to someone on the phone (after i googled ebay customer support to find their damn number!) with some one who BARELY absolutely BARELY spoke English. Got no where. She told me it was my mistake but i would receive a message from ebay with they amount they were willing to refund. suprise suprise no message. two days later a buyer who didnt pay left me negative feedback. SHE didnt buy the item the LEFT me negative feedback.... I tried live chat this time after clicking bout 200 links. 59 minute wait to get again someone who was obviously copying and pasting our convo into a translator. it was laughable... However i am no longer an ebay user anymore and i use to be an advocate but i DO NOT recommend eBbay to anyone and hope to never have to use their service again

    Samstever 8/12/10 6:27AM

  • " RIDICULOUS " Absolutely no- way they will EVER get my business ever again. I had an account for over two years with NO issues over being a BUYER ...but the first time I tried to sell some of my designer wallets I found in the back of my closet- the BUYER decided that they wanted their money back even though it was PAYPAL & EBAY who were " holding " my funds because I am a new seller! I told the buyer what had happened- and even forwarded the email they sent to me informing me that the funds " could " be held for up to three weeks! The buyer paid in ONE day & it took Ebay 12 days to post the payment & then the buyer was given a REFUND AFTER they mailed me out a check! I cannot log into my account because it is now " blocked " even though I have PAID PAYPAL ...( of course, I was also responsible for the FEES for posting the item ).....AND EBAY TOOK THEIR FEE to process it, but I had to RE- PAY the BUYER the FULL AMOUNT & I still have the UNSOLD ITEM....... NEVER AGAIN- RIDICULOUS! Oh yeah, BTW: I was on their ONLINE help chat : an hour of trying to explain it and then having the customer service person tell me that I was just not " doing it right "...LMAO

    nunyerbiznes 8/10/10 12:59PM

  • it's like trying to contact the President directly!

    christine 8/9/10 11:49PM

  • Why does it take this long for a rep to answer the phone. I need a refund and they keep billing me for their service that I'm not using. I will report this to the BBB!!!!!

    Anonymous 8/5/10 3:53PM

  • 25 minute wait...come on

    Anonymous 8/5/10 11:22AM

  • This is one of the worst services I've ever encountered my entire life. I've been waiting 20 minutes, in counting, to speak to an eBay representative. Companies all ways wonder why they don't last long...poor interactions with their customers is the answer. THIS IS RIDICULOUS!!

    Anonymous 8/2/10 6:38PM

  • I spent 29 minutes on hold waiting to speak to someone, when I finally got through to someone they couldnt help me so I asked to speak to a supervisor. I was put through to the supervisor who said 'hello' and then put the phone on the desk while she had a conversation with another collegue, after shouting 'hello' numerous times down the phone the supervisor then put the phone down on me.

    A total of 50 minutes wasted, I didnt get the help I was asking for but I did have to pay for the call - how is this fair?!

    kitty4 7/30/10 11:04AM

  • THE WORST AUTOMATED PHONE SYSTE I'VE ENCOUNTERED!
    IMPOSSIBLE TO REACH A LIVE PERSON FOR TECH SUPPORT!

    aposella 7/30/10 9:59AM

  • been waiting for a refund that i accidently refunded back to ebay from pay pal for 12 days now. was told by an ebay customer service rep that it would be no longer than 7 days and because it was a simple refund error that i should see it in 3 days. just sat on hold with customer service for 26.4 mins and no one ever answer. i have a strong feeling to contact my state attorney general.

    sullysmomlinda 7/29/10 9:06PM

  • ebay sucks they say you can talk by phone....good luck

    leanne n darren 7/28/10 2:12PM

  • This is insane!!!!!!!!!! im trying to get ahold of ebay and im not able to reach them!! I recently purchased an item and was told by ebay through a message i was not going to receive it. im trying to contact ebay to figure out if i can get a full refund. i filed a claim but this process is taking too long!!! i waited over an hour on there customer service hot line. what is the deal?!?!?

    angry! 7/24/10 9:25AM

  • I am reaching the one year aniversary of trying to resolve an issue with my account. I have been going around in circles, with replies that are totally irrelevant to my issue. Very annoyed

    sneezing7 7/23/10 12:26AM

  • Trying to get a customer rep is absolutely ridiculous. I finally got thru to one after about 40 minutes of clicking different links. The barely English speaking person said she would take care of my problem. The seller said he couldn't complete transaction but ebay keeps sending me notices to pay for the item. Went to live chat tonight and got the run around after waiting for 53 minutes. Chat person kept telling me to go on line and file a complaint. What did I do the day before? When I said their web site is not user friendly, he disconnected the session. EBAY SUCKS and I won't use them anymore. If you run into a problem you get NO support whatsoever. I am now on hold for 30 minutes so far.

    Anonymous 7/20/10 8:01PM

  • eBay Owes me $40.00 for prematurely placing a shipping charge that could NOT be deleted.And I have send eBay several e-mails that eBay dos NOT have my permission to withdraw any funds from my Bank Account until they credit my $40.00 loses for which I have explained numerous times by e-mails, they are ignoring all my e-mails and are creating much displeasure, animosity and anger to a good client and acting like thief's, that are out of control. I DO NOT TAKE ORDERS FROM eBay or any other organization that are DISHONEST AND ACT ONLY FOR THEIR OWN INTEREST, I am very upset with the billing or any department that are not taking appropriate action for my Problem CREATED BY eBay. For their information I have already filed several complaints with the appropriate Government agencies, State and Federal and if necessary I'll take legal action against eBay for this amount and more. I'd like to make it clear one more time that you do NOT have my permission to take any fund until I get a credit for $40.00.

    onnikhh 7/19/10 11:15PM

  • What a nightmare. I have been trying for two years to purchase items from ebay to be told I already habe an account with my email address "bbutler2@msn.com" and yet I never registered and cannot talk to anyone about what is going on. Can even send an email for a live chat unless registered and again I never registered but ebay keep telling me when I go to purchase as a guest that I'm registered

    Anonymous 7/19/10 9:36AM

  • awful; no way to get through to a real person with dancing through many options;none of which are related to my query
    i cannot reset passwrod, cannot reset name-- and no way to get into the account--
    youhave a computer glitch-- a phone number listed which is NOT mine and therefore you do not allow me any way to get it.

    Anonymous 7/18/10 8:25AM

  • must have a pin to continue, and your site neither warns of needing a pin, nor instructs you how to get a pin. completely phukin worthless. you people at ebay need to get your act together. i have been trying to contact you for several hours. i finally got your corporate 800 number, through another site, and of course it directed me back to the website "click on live support in upper right hand corner of our home page", BS there is no link for live support under the support column, why? you people obviously pay shmucks in a think tank to come up with ways to piss people off. my problem is i was promised a refund, and never got it. Someone purchased an item that was not as described, however i initially closed this case because i thought i had settled with the seller. apparently, he was only concerned with his negative reputation, and not honoring what he said hed do. i really regret this experience, probably wont purchase items off ebay again, and will make sure my friends and family dont use your site, unless theyre looking to get really pissed off, because for me this has been an aggrivating and stressful experience, why the hell would i want to go through all this crap again. its really frickin simple, under contact us, you should have a phone number to speak to a live representative, that barely speaks english, let alone fully comprehends it. bob

    bigbob60014 7/16/10 12:27PM

  • I found it impossible to find the customer service phone number on the eBay website. Everything points toward correspondence by email. I had to use Google to search for the number. It seems eBay prefers email, but that communication medium is not always the best solution to resolving a problem.

    Anonymous 7/9/10 10:10AM

  • It is impossible to contact ebay directly. They stonewall endlessly.

    Anonymous 7/9/10 8:19AM

  • i totally agree,,, paypal & ebay cannot seem to get their SO CALLED "JOINT" COMPANIES working together And i am now out $over $300 wIth a new balance of $450 AFTER THE END OF THIS MONTH !!! there is no human way possible for my bills to be that high basd on what i sell !!! someone is scamming something and they need to fix it ASAP !!! lets go people - ebay may be the big bad wolf but iv'e seen him toppled all of my life and it is just simple ridiculousness to not have companies work together and then to take the cake be non-professional enough to conduct simple accounting !!! God help Us All

    twice-found-treasure 7/8/10 10:16AM

  • I COULD NOT SIGN IN AND WANTED TO STOP PAYMENTS ON MY PAYPAL FOR ITEMS THAT DONT EXIST, ALSO WANTED TO CLOSE ACOOUNT, I LEFT EMAILS ON THE WEB SITE EBAY BUT NO RESPOSE,
    NO PHONE # LISTED, THE ONES THAT ARE JUST GIVE YOU THE RUN AROUND

    905macnboys 7/5/10 6:07AM

  • i think they have only ONE telephone operator ansing phone !!!

    Anonymous 7/1/10 3:58AM

  • We are going in circles with this e-mail communications, it has become annoying just to receive this pre-written e-mails that have the same content and with suggested link in them I am send to the same place over and over again, the eBay chat is pathetic, and solve nothing except time consuming in my case for many hours and NO result.Are they reading my e-mails what I have written time and time again, I'll be short this time, I don't need any of this pre written advice in is useless and leads to no resolution. Advice and directions are becoming very annoying and they all say the same thing and nothing is done except the same polite gibberish I have to hear over and over again, and all the chatting personal are waiting for their turn, and then the following e-mail comes with a different name and the same content, we are going in circles with eBay, Someone should read my e-mails again to get it,- GET IT>??? eBay owes me $ 40.00, and I need this amount to be credited, just the way you pull money from my account, the same away credit it. And one more thing, just leave the shipping charges alone, because with your complected links and what NOT, you have this website useless in many ways. I need my credit, this NOT the fault of the buyer so don't dump this on the buyer NOR ME, fix you mess and credit my account.

    onnikhh 6/30/10 10:31PM

  • I have been a Ebay customer for 8 years....I can say to talk to a PERSON is almost impossible!!! They have the WORST customer service EVER!!! I have been waiting on hold for 30 mins to get to their BILLING Dept.!!! They have been taking $9.99 out of my checking account for a year for Picture Manager and they retired Picture Manager a YEAR AGO!!!

    Mollie 6/29/10 6:57AM

  • i am sitting on HOLD for the 4th time
    for a total of 30 minutes

    how stupid are the workers?????

    the founder Meg is running for gov of Calif.

    what a JOKE

    nlcatter 6/28/10 5:59PM

  • HORRIBLE CUSTOMER SERVICE!! Sellers not protected at all by this company. Though I spoke with a live person (from India) I still felt like i was speaking to an automated machine. horrible, horrible, horrible..

    Anonymous 6/22/10 12:53PM

  • just horrible. Their promises of speaking to live person on their website- leads to same old FAQ over and over. Its like a constant loop.

    Worst customer "service" I've seen. Calling numbers on this website, and after hours, getting a hold of someone- worthless, they just transfer you to the "right department" and then you're on hold again for 45+ minutes and no one ever picks up. Sad such a huge company that doesn't do anything for its customers.

    romanteni 6/21/10 1:54PM

  • Ebay customer service is horrible! To contact them through ebay you have to ask questions, but it will never give me contact info even though they claim you can chat, email or call, luckily I got the number through contacthelp.
    My problem is buyer's ebay contact name and paypal name are different, ebay shows paid but paypal holding money, neither can resolve issue and ebay still wants thier fees for an item that I still have yet to get money for (on hold through paypal 2 wks now)
    What a joke.
    Also with out negative feedback, how can we let others know of potential problems, I buy and sell off ebay but you have to take care of your sellers to, without them there would be no ebay for the buyers.

    kymomoflots 6/18/10 7:53AM

  • You are so right! How disgraceful is it that the sellers have NO protection!
    I, too, got ripped off 3 times by overseas buyers saying they never got their items. I know it is a lie but ebay refunded them, plus shipping and then the buyer still has the audacity to leave negative feedback! What a travesty!

    Anonymous 6/17/10 10:12AM

  • I just got ripped off by a customer too.. I emailed ebay and its not the respond team I wanted . I haven't tried calling yet. I just want my money I know the person got his item my the messages he sent me though ebay but they won't do anything about it. I hate not being able not to leave negative feedback to the buyer who rips you off to worn other sellers. That is not fair they can rip us off and leave negative but we have to leave them positive I DON'T THINK SO.

    swissmocha2430 6/16/10 10:59AM

  • From a pissed off buyer whom has just spoken to ebay uk recieved broken items from seller to be told to return the items fair enough but now I pay for the return cost of posting the goods with out any action taken against unethical sellers any way here is uk ebay free phone 0800 358 6551. Goodluck you'll need it.

    Anonymous 6/16/10 4:48AM

  • The representitives first language was not english for ebay uk and made minor mistakes and poor advice when dealing with my complaint about a seller.

    Anonymous 6/16/10 4:38AM

  • I have been waiting on hold for 46 min...and im still waiting. Ebay is a joke.

    Anonymous 6/9/10 9:18AM

  • I was stolen twice by EBAY sellers, many times asking for help to this company and PAYPAL and no answer, the only thing they said.. "sorry". I was trying to recover my money, really desperate and one of those sellers (Chinese by the way) just ignored me so far, and the American one, just did not refund my money saying a bunch of lies to me and playing dumb. He sold my items getting a good profit, selling twice wow!! what a experience with these people.

    Anonymous 6/8/10 6:59PM

  • wow it has been 4 days with many emails and hours on the phone trying to get the NON-AMERICAN'S to comprehend the problem/situation with no avail. Why would we want to keep doing business with this horrible company. Can't log in can't get help with logging in just the biggest run around. We have Nothing good to say about this company started in California now has all its call centers in a foreign country. Do you really feel secure knowing foreigners have accuse to sensitive information?

    Anonymous 6/8/10 8:55AM

  • Ebay is the worst company I have ever did business with. They are unreachable and trust me I've tried many times before.When I was able to get a hold of them after being on the phone 1.5 hours both an associate and a supervisor hung up on me.BEWARE don't do business with this company.

    Anonymous 6/8/10 8:13AM

  • The most aggravating thing of all during my selling experience on eBay is when some buyer in Florida paid by credit card. Paypal authorized payment and advised me to ship the item. A month later, after the thief in Florida got the item, I got notice from Paypal that they had reversed the payment. On top of that, they charged me a fee of $10 to reverse the charge. So that thief in Florida kept my item and I was charged $10 fee for charge-back, shipping cost and the cost of the item WHICH THE GUY KEPT.
    Figure that one out. When I spoke to eBay and Paypal, they justified their actions and I was penalized AGAIN. They always take the side of the buyer, no matter what their ratings are. It is incredible that they do not protect the seller. Without sellers where the hell would they be?

    Anonymous 6/8/10 6:51AM

  • WARNING! E-bay is a horrible company!
    As a seller I just got screwed 2 times because they went against their OWN POLICY of protecting buyers and did NOTHING to help me. Their LACK of customer support and when you do get somebody they just act like they really dont give a s***. They stole from me and I will never sell anything onthere ever again!

    Anonymous 6/6/10 9:51PM

  • i have been given several phone numbers for e-bay but!! no lucky in getting any help. how are you suppose to get a customer service rep?

    jazzyboyd1 6/3/10 8:53AM

  • Ebay is Joke no matter what they will take the side of the buyer over the seller anyday. I had a problem, with this idiot buyer who bid on a broken Iphone that I was selling, and I even asked the buyer " are you sure about your bid" because he had zero feedback and was a new member so it makes me to believe that he has got a suspended account and he made a new one, so after everything he kept bidding on item, and Ijust went through 2 items got people won and they never paid, but of course nothing happens to them.So this A-hole won the item, paid for it then I sent it kept emailing like it was text messaging and I replied to all of them he got the item, then 2 days later he filed a report with ebay saying that I lied to him about the phone and I do not respond to him, Ebay being Ebay didn't give a rats ace about what I said even though the description of item says broken Iphone maybe be missing parts,is not working they gave this jerk a full refund,when I sent the item some parts were still working so he changed the good parts and put his own bad parts in it and they can care less, I will never use them again

    Anonymous 6/2/10 10:18PM

  • I have attempted to contact ebay and paypal for 3 days without success. After reading customer comments plus my experience, I have concluded that ebay is robot like empty shell programmed not to allow ebay customers to speak to a real person. This is maddening and I will never trade on ebay again. William Dunlap

    Anonymous 6/2/10 3:11PM

  • Contacting Ebay is extremely frustrating and unproductive. I have had 2 separate issues with sellers on Ebay, and, far from acting to protect the purchaser, they hide behind "privacy policy" to avoid taking any action whatsoever. The end result is that they send meaningless apologies and refuse to even contact the offending party. I no longer shop on Ebay at all.

    pearl 6/2/10 7:40AM

  • EBAY ONLY HAS CUSTOMER SERVICE TO SPEAK TO : OVERSEAS. Phillipines only. Don't be fooled. Paypal stole 85.00 out of my bank account and refuses to release my money. I have gone to the papers. I contacted cunsumer affaairs, and I am getting a meeting with my congress man. I am now going to the american consulate in Phillipines. If you would like to back me up, please do so.

    RIPPED OFF SELLER!!! 5/29/10 11:25AM

  • ebay is ridicules, I have given ebay chances through their constant rule changes etc.,

    Sold an Item get this for .99 cents buyer refused that's right refused to pay because it was listed as "parcel post shipping" and wanted me to insure the package at my expense! (framed picture)

    buyer leaves negative feedback, as a seller your options are totally limited as far as feedback goes.

    So I file an "unpaid claim item" and request for the buyers feedback to be removed. ebay ruled in my favor and removed the feedback.

    A week later I go to list an item and the negative feedback has been reverted and I have a lower rating, contact ebay via help pages (takes forever to find) explain the whole thing again, this happens 3 more times!.

    Still waiting for the "Feedback Team" to review all of this again! (4th time) 3 days now no response.

    No wonder everyone is jumping ship, EBAY has NO CUSTOMER SERVICE what so ever and as stated is ridicules!
    So I am just feed up with ebay closed my account.

    Anonymous 5/22/10 1:13PM

  • Warning: Ebay has no customer service, period.
    First time seller, will complete this transaction and will NOT return.

    a51mustang 5/22/10 10:22AM

  • How the f__K do I contact customer support from E-bay. You cant find a number anywhere.
    I dont want to speak to a data base of possible questions and answers!!!!!!

    me 5/21/10 12:19PM

  • ebay seems like a scam...sold truck to a "ghost" who never responded. this happened three times and ebay charged me all three times. i am currently disputing.

    Anonymous 5/19/10 5:45AM

  • A seller canceled our transaction just said:

    "I am sorry to report this, one of our salesman on the counter sold this radio. I am going to be refunding your money very shortly.
    Sorry
    - samsriverside"

    I cannot find anyway to contact ebay (email or phone). EBAY makes it very very hard to get to anyone.

    EBAY has little integrity in my book for hiding as soon as a problem arises. Won't buy anything through them again!

    JJ 5/18/10 5:34PM

  • A lot of seller are crying foul, but believe me some of them are real crooks. They lie in their descriptions, doctor photos, inflate values and switch items. That why as a buyer, I’m leaving eBay. I’ve also had problems with eBay customer service, in one instance I got a favorable and unfavorable ruling on a disputed case with in two minutes of each other. So I guess I lost $69.00, that a lot of money. Signed Confused!

    Anonymous 5/17/10 3:03PM

  • E-bay is a joke. Listed an item to sell, buyer never paid or even contacted me. E-bay, not the buyer would respond to any e-mails. I cancelled the sell and did all the reporting within the 45 day limit, now e-bay is calling us constantly wanting their "Sellers payment" of $125. HOW DO I KNOW THAT E-BAY ITSELF DOES NOT HAVE AN ACCOUNT AND DOES THESE BIDS, JUST SO MAKE SURE THEY ALWAYS GET A SELLERS PAYMENT????

    pmg1026 5/15/10 8:24AM

  • Just trying to determine if a seller is legitimate on an offer I recieved. Spent 7 mins pressing buttons on Ebay customer support and then was disconnected never having a person pick up. Very poor and troubling service.

    Anonymous 5/13/10 5:34AM

  • eBay does not give the seller any protection agaisnt bad buyers given that they make so much money from us sellers. ebay will be nothing once another web company offers better treatment to both parties.

    Anonymous 5/12/10 2:40PM

  • for eBay to be as big as it is. why is it so hard to contact customer service?

    Anonymous 5/11/10 7:46AM

  • You are correct on the part that Ebay just stands behind the customer 100% and the hell with the seller. My Ebay accounts were suspended due to negative feedback.

    Anonymous 5/10/10 9:20PM

  • EBAY IS NOT SUPPORTIVE OF THE SELLERS AND ALWAYS SIDES WITH THE BUYER NO MATTER WHAT. LISTING ITEM WITH NO REFUND NO RETURNS DOES NOT WORK.REGARDLESS EBAY CUSTOMER SUPPORT SIDES WITH THE BUYER AND THE SELLER IS LEFT HOLDING THE BAG REGARDLESS THAT THE BUYER IS NOT REPUTABLE.IF YOU CONDUCT AND EMAIL WITH CUSTOMER SUPPORT YOU MOST LIKELY WILL GET A ROTE RESPONSE.I DO NOT THINK THEY REVIEW THE ISSUES JUST TIME IT OUT FOR A FEW DAYS HOPING THE SELLER AND BUYER WILL COOL OFF THEN ADVISE THE SELLER TO REFUND THE BUYER. I GIVE UP AND WILL NOT SELL ON EBAY ANYMORE.. THEY DO NOT GIVE A HOOT ABOUT THE SELLER.VERY BAD CUSTOMER SUPPORT.. I THINK THEIR MOTTO IS THE BUYER IS ALWAYS RIGHT... I THINK SELLING ON CRAIGSLIST IS BETTER.

    SACHI 5/8/10 7:18PM

  • FLEABAY SUCKS....I will never use them again! website is NOT user friendly it runs you all over the place and will NOT give you a Phone number or an answer to your problem. Thank God for Google as it provided me a phone # to a REAL person and I happily Closed my NEW ACCOUNT!

    Good Bye and Good Ridance!

    Anonymous 5/3/10 10:38AM

  • i am not using ebay again. if it comes up i will change sites. everytime i order they screw around with me and confuse the order and i end up with duplicate order , then they make extra money off me. i cannot ask appropriate question. no where to go. like chasing a rabbit through a cornfield. im screwed. no more ebay transactions
    after several times i rate them
    minus zero

    nancy 4/28/10 5:53PM

  • Awful customer service. Nasty on the phone, horrible phone manners,they do not answer your questions and become argumentative with you as you are trying to explain your issue. How ebay has been around for so long, i dont know. I guess it is due to smucks like me that dont realize what you are dealing with until you need them. 2 calls and on hold for 45 minutes each and never got anythign resolved. EBAY youo stink! Fix it!

    jaime3817 4/22/10 5:49AM

  • I sold item #13036956++++ on march 8th. i had to wait until march 18th because the buyer had no money to pay. she finally paid on the 18th and I was totally patient. i shipped the item on the 19th and it got to her on the 23rd. thats the date she requested. i was out of town and couldnt get her the tracking number until the 22nd. so she then said she didnt want the item and said it wasnt as described. (she told me she didnt even open it). anyhow its been since the 22nd and I still havent received my item back and still have no tracking number. a month later and my item never came back nor my money. i h8 ebay. the worst company ever

    sactohoods 4/21/10 4:00PM

  • I not sure what to say...I have been unable to reach anyone in Customer Service either by email or by telephone for several weeks now.
    The last time I spoke with someone was almost a month ago...there was a problem with ordering an extra item by mistake. Next thing I know I see something about "Case Pending" & "Case Resolved" - I don't want this to go against me in any way...so I ended up ordering another item so I would not have a problem. I have always been so happy with Ebay, BUT not being able to SPEAK with anyone in Customer Service eithe4r by Email or by telephone is just NOT right. I would like to know WHY the telephone number was taken off the Contact Info. No one responds even to emails. I think the people who buy on Ebay and the Sellers have the right to know why this is happening...PLEASE tell us...as this affects both the sellers and the buyers, and I for one do not want any Negative Feedback because Of lack of Communications between Ebay - Sellers, & Customers. The rating is for when I was able to speak to Customer Service... unfortunately, the problem was not resolved.
    PLEASE Don't keep this going too long...there are a lot of customers that are NOT happy with what is going on..

    deborahk5212 4/9/10 6:22PM

  • I'm with you 100% seems NO matter WHAT you do or how many POS FB a Seller has they side with the buyer (note he only has (50) me over 1,300. I think if us seeler coudl fina ANOTHER site to sell on we shoudl jsut do it. It's O.K. Ebay takes our fees etc....to pay the employees and the big wheels line thier pockets. I can't imagine the new FB policy aobut leaving neg ofr a Buer is working. How do you figure that. Sellers need to stamp on Ebay for NOT resectin gus. I package every time with care, even with palstic for bad weather areas before boxing. I've been told item was wet, Smelled of smoke etc...I don't smoke and try my best to keep item dry. why would weather have anything to do with me anyway. I've been called horriable nasty names of buyers. etc.... Ebay needs to know they DO have peopel that just sit aorudn all day and to nothing but harrass sellers and make our lives mesirable and I can bet we are jsut trying to make ends meet while WE pay for the Walfare in this country--yet these couch potatoes, have pc's but to torture us---butr cna't feed thier own children.

    Anonymous 4/8/10 6:37AM

  • FeeBay bites the big one. A bunch of morons that don't care about sellers problems but if a buyer has a problem 99.9% of the time they'll side with the buyer. I have been selling on it over 6 years and now i'm done with them for good. A lady bought some toys from me and I shipped them using USPS but I didn't purchase additional delivery confirmation cause she didn't pay for it. I mail it and she claims she never received it. I have the original receipt that shows it was mailed to her exact town, the date and time, and zip code. She opened a case against me and Ebay naturally sided with her cause they "can't track the package" with the receipt from the post office. The case was opened for approximately 3 days and then it was automatically closed decided in her favor even after I responded about it. They keep emailing me to pay some bogus resolution fee (which I refuse to pay) or they'll send to collections. They can kiss my ass those bunch of braindead zombies!!! Don't sell on there you'll have many problems as a seller.

    Anonymous 4/3/10 2:54PM

  • ebay customer service STINKS!
    I have dealt with them for a week and get a constant run around..... hung up on twice, rude customer service told me I wasn't shopping on Amazon. Once was told to sit tight....... HUH!!! a fake seller took my money but we need to give the "fake" seller a few more days to respond.

    Anonymous 3/31/10 12:00PM

  • I called twice and was on the phone for about 2 hrs..nothing got solved....was hung up on 2nd time...I don't think I will sell anything on Ebay anymore...Craigslist.com is my next stop..Phuk Ebay...I am so pissed off at their costomer service and support teams....

    shinsolja 3/26/10 10:37AM

  • As a first time seller,I found that e-bay process system, costumer service and phone representatives are in very poor level of handling business and costumer needs.

    This experience demands and discourages me to
    continue doing business with these very poor
    ethics in today's business from e-bay.

    indrit 3/20/10 7:50PM

  • Called eBay today for an item I had sold but the buyer didn't pay for. I won't bore with the details but did follow all the guidlines but didn't close the case properly. I couldn't get a number to call so found this site and called the number. They kicked me off once but if you call press # a few times and then follow the promps you will get a live person and they were very helpful and very pleasent to deal with. They refunded my money but when asked how in the future to get a hold of someone they hung up on me!

    Anonymous 3/13/10 10:40AM

  • I bought a saxophone for my daughter for christmas.It sounded awful!(was supposed to be new)went back & forth w/seller about it.I returned the sax a month ago & have not received a refund. E-bay customer service would not let me talk to a superviser & blew smoke up my butt! AWFUL CUSTOMER SERVIVE!!!!

    Anonymous 3/4/10 8:28PM

  • Hi , eBay makes it way to hard to get the customer support phone number! I never did get it. I spent 45 min. Answering the same questions again and again. What is the big deal about giving the phone# from the get go?

    freedom66kristina 2/27/10 12:43PM

  • I just got off the phone with eBay customer service after calling them a second time because the first guy "Jose" hung up on me when I insisted twice to speak to a supervisor. You see, my 14 yr. old son's phone number is being used fraudulently by an eBay member who is making buyers very unhappy, and so they are calling my son trying to reach "sunnyshadesup" to give her a piece of their mind. I was on the phone with customer service for 45 minutes trying to get them to remove my son's phone number from the account, which they said was already sanctioned, but that I would have to wait for "sunnyshadesup" to remove the number and that should happen within 24-48 hours. I had to threaten them with a lawsuit if they didn't remove the phone number tonight. After putting me on hold for about the 8th time, I was told they would remove the number tonight and that they would immediately fax me confirmation on that. So now I'm checking my email, nothing there yet.

    Why can they not handle people without scripted conversations and why can't the people who are responsible for the chaos there take care of it and keep the public happy. I am very unhappy with eBay now, and will never use them again.

    Anonymous 2/24/10 8:08PM

  • i kinda get upset and hope at some point e bay will work on keeping sellers content as well as buyers..i do undertand the importance of customer satisfaction..i pay a huge amount of my profit to e bay to run what should be "my store" however i get e mails that upset me regarding sellers standards..i understand this is important as well..however i believe buyers have learned how to threaten their sellers w/ negative feed back..if i did in fact run "my store" i could make "my" decisions...do i make mistakes ? you betcha..but more than once i've had in my ad "no refunds" and have waivered if i myself believed what the customer is saying is right; i have almost 400 positive feedback shouldn't that tell e bay something about my business practices? i take alot from my buyers..i just wished that e bay would let their sellers run their businesses..when that buyer bids; he knows firsthand what his shipping charges are etc..and he bids anyway...how can that come back on me the seller when he complains after winning the item? i have so many ???'s do i think a seller should rob someone on shipping absolutely "not" but the buyer doesn't realize that the handling fees and delivery confirmation are included; they complain because they see possibly another seller charging less shipping..as stated however, they know if they read my ad what is to be charged before bidding so why is it i not only take threats but risk punishment w/ e bays? these are things i would like to know thanks kathy

    i_m_sweetandsassy1260 2/20/10 7:12AM

  • Useless ebay support, hung up on me instead of helping me with their useless confusing and failing system!

    Whatever123 2/13/10 9:55AM

  • Of all the internet companies out there, EBay is the most difficult bar none to use. If you need to straighten out a problem or get a live person to help you, forget it. Have written to the CEO suggesting he try his own service out and then compare it to the others that are real simple to use, no response.

    Dickbarger 2/11/10 10:53AM

  • Customer Service is bad.... they never solve
    any problem... I own e-bay stocks,,, will get
    rid of it, how you can run the company with\bad customer service?????? they block my account, can pay, in return it my fault!!!!

    Guy Sagnier 2/8/10 5:09PM

  • Recently I requested to contact by phone. The website actually gave me a phone number and a pin# to enter for my issue.
    Once this was entered, several times the automated machine didn't come close to understanding my question. I then hit "0" several times and the machine said it would get me a customer service representative.

    10:45am EST to 12:00pm I waited for a rep. Just elevator music and a rambling machine voice telling me I could go to the website and have all my wonderful questions answered.

    They won this battle, I finally hung up. Even though I was a bit curious about how much longer they were going to keep me on hold for.

    10 year casual buyer and seller (over 700 feedback) and I am starting to hate ebay for so many reasons these days. Something competative in popularity needs to come along and kick some sense into them.

    Anonymous 2/5/10 9:22AM

  • I bought a telephone through ebay India. It was not as it was described so I returned it. Ebay refused to pay me back even though seller told me that they can refund me the money. They closed on the case on their own. And now they are telling me that I cannot open the case since it is already 45 days. How can they close a case without settling with me.

    Horrible customer service. No ethics.

    Indian in US who was foolish eno 2/1/10 6:51PM

  • Had an account for 9 years, bought lots of stuff. Purchased a pair of shoes from someone in France ( my mistake),not real manufacturer. He posted that I did not pay for them,NOT true,as he shipped them and then posted on feedback that I didn't pay him. Called Ebay and spoke with another FORIEGNER and was informed that posted feedback (Lies/Falsehoods)are just opinions and cannot be removed.So, I have FALSE negative feedback and can-NOT bid on most items. END OF STORY, END OF EBAY

    Anonymous 1/29/10 9:55AM

  • I was patient with a company that sent the wrong item. They kept promising me the correct one was in the mail.I phone and emailed 2-3 times per week.Well, the 45 days elapsed and now I can't file claim. The customer support rep said they would still send a letter to the company and impose "sanctions", whatever they may be. At least I got a live person. The phone prompts didn't help.

    Anonymous 1/26/10 4:43PM

  • ebay customer support is HORRIBLE don't listen to a word they say, they are nothing but LIARS they will not help you they will tell you one thing then tell you to call back in a couple days then the next person will tell you that the other person lied. The lady i talked to told me to call back for Alex in the resolution team and Alex doesn't exist. If you need something resolved use pay pal if possible, if not just forget about getting your money back.

    rachel463712867843923 12/28/09 1:19PM

  • iam not happy i ave sent you at least 2 emails and still no reply all i want 2 do is log on site and the code you sent does not match

    andy 12/8/09 9:01AM

  • EBAY SUCKS; IS THERE A LIVE PERSON AT EBAY???

    tiedy)98 12/5/09 10:41AM

  • Ebay customer online support is not user friendly at all. It just runs you through the hoops. I had a very hard time trying to get their telephone number, email address or even someone to chat with about my problem. They need to do something about it or else risk losing a lot more customers.

    miankhel 12/4/09 1:18PM

  • I've tried for two days to register on Ebay. I keep getting conflicting messages saying that I either need to register or that I'm already registered.
    Somewhere in your system there is an idiot at the controls.
    I do not intend to attempt this again, nor do I intend to buy from Ebay for any reason!

    Ebay sucks! 12/3/09 10:06AM

  • no wonder you people cant reach the ebay support right away.

    you guys may want to use this number instead so you can reach them for help online

    1-800-701-3229

    zess 12/1/09 12:28AM

  • HORRIBLE! After waiting for 2 1/2 hours to chat with someone on their "live chat" sessions, I finally was told that I would be given a refund in the amount of $160.20. I waited and waited and it finally showed up on my account page. Problem was, they never refunded it back to my credit card. After a few emails, someone from ebay confirmed the amount of refund I was owed. On my account page, they only showed 99.15 as a refund and -61.05 under the payment category...uh, hello, when the - is in front of the number that means a credit. When I called and spoke to a supervisor, after much arguing, he unwillingly confirmed the amount of my refund. Problem now is they only refunded me 99.15....so they are screwing me out of the other 61.05. I re-emailed them with the proof that they promised me 160.20 and they have NOT responded and on my account page on ebay conveniently says "account balance temporarily unavailable". I WILL NEVER DEAL WITH EBAY AGAIN...THEY ARE HORRIBLE.

    Anonymous 10/16/09 4:44PM

  • diabolical in every sense, cut me off 3 times on the live chat when I got to the root of my problem which was clearly thier fault, told me various answers none of which fall in line with their policy. Rude and arrogant company that feels no obligation to support their sellers. There "invitation only" call centre?? How dare they!

    nideguyeddie 10/13/09 4:23AM

  • Horrible Horrible Horrible!
    I made a purchase on ebay and paid via paypal. Ebay e-mailed me that the transaction was cancelled by them and gave the indication that the seller's listing was fraudulent. They never reversed the paypal transaction. A few weeks later item arrived which I never expected since the ebay had cancelled the transaction. I contacted ebay and they had me on hold a long time only to refer me to paypal. They said paypal is familiar with this type of situation and would handle the refund. I filed the claim. Paypal wants me to ship the item back with tracking. Annoying and inconvenient but I understand. Horrible customer service at paypal for this situation and they suggested I call ebay back if I am unhappy with the resolution. I am now out almost an hour in phone calls, need to take a trip to UPS and need to pay for the shipping on an item that ebay cancelled and the seller is no longer a registered user for.

    kellygirl 9/11/09 10:03AM

  • Cannot get even the simplest request right. A fellow eBayer copied my listing. I reported this FOUR times but nothing was done. Eventually threatened eBay for advocating copyright theft by refusing to remove the infringing listing and they did remove it but they really didn't want to do it as they had to cancel the purchase and lose the quite sizeable fees - serves them right! AVOID AVOID AVOID

    Anonymous 9/9/09 1:39AM

  • Connected with Maureen B.
    20:18:26-08/27/09
    I am trying to ask a unfair feedback question,but was left alone like an idiot,got no reply from this person for a quite long time ,i have to shut down the chat window

    haof 8/27/09 6:12AM

  • Never can actually speak to anyone from customer support. Email only

    topgun 8/5/09 1:11PM

  • Again, yes they talk to you, but they have no authority to go against any of eBay's pro-scammer policies.

    A waste of a phone call.

    Warren Lavallee 8/4/09 5:20AM

  • worst customer service and computer connections than any other company i have done business with! maybe they think because they are so big they don't have to make improvements!!! well if they don't they will lose me as a customer and i hope thousands of others!!! THE REPS WERE RUDE AND HONESTLY STUPID!! IT TOOK OVER AN HOUR AND 2 REPS A ND A SUPERVISOR TO GET THINGS STRAIGHTENED OUT AND AS I TYPE THIS I'M STILL NOT SURE IT HAS BEEN WORKED OUT!!!!!!!

    SEEKDESTROYDENNIS 8/3/09 7:44PM

  • though i have now been a victim of two fraudulent e-bay "buyers" and am really annoyed that e-bay doesn't have a system to at least attempt to weed these people out...this number did work and i spoke to a person right away. she couldn't help much but at least i spoke to someone, i guess that was nice. e-bay really is a horrible company, i've wasted a ton of time on fraud. you would think a well established company like this would be more helpful.

    evguy 8/3/09 7:09PM

  • I sent a money order to a seller on eBay
    the seller accepted a best offer
    the money order was signed and cashed at
    a bank 8 days later at a bank

    eBay did NOTHING
    they sent scripted messages
    nothing so when you send money on eBay it
    does not matter what format either paypal
    or whatever your taking a chance
    the only way you get your item is if the seller
    is honest enough if not forget it
    eBay just wants fees
    I still can't believe what a rippoff eBay is

    mrp1924 7/13/09 8:40PM

  • A class action suit against ebay should be filed. I have sold approximately 17 items on ebay at auction. Nothing more than 30 dollars. After 14 items were sold I became upset with ebay because I paid 500.00 to debscustomwebs.com for a web design as she stated she was a certified ebay web designer. She did nothing. After months of trying to get the design I called ebay. They said there was nothing they could do as it was over 45 days. How did I know how long a web design would take. I stopped selling at auction. Then about 2 weeks ago I met an artisan from Lima Peru. He is young married man with child to support and I have given him money to help. I told him I could advertise his jewelry on ebay and sell for him. We entered a partnership. I have sold 3 items of his for a maximum of 26.00 which includes shipping and insurance from Lima, Peru. Ebay suspended my account. I have spent 3 days trying to find out why and no one seems to know. They say I must respond to the suspension but no one knows why I was suspended. How do I answer a question when no one knows the question. This is absurd. Ebay should be sued through class action. I will spearhead the effort contact me at turfrico@cs.com and I'll get everyone's address and complaint and contact my attorney. Thanks

    turfrico 7/9/09 2:02PM

  • eBay has no customer service all they care about
    is the fees
    I sent an eBay seller a money order for 190.00$
    and it was cashed 8 days later
    the seller claims he never got it
    eBay didn't do anything and the seller knew it
    because he was saying the "good luck"comment
    eBay just let him get away with it
    absolutely unbelievable
    really I thought they would take something like
    that seriously
    I guess I will never learn


    416mrp1924 7/4/09 3:27PM

  • I have been trying to speek to a live person
    sence Friday. With NO LUCK!! I have sent E-mails and e-mails for 3 HOURS friday and now again Today. I purchased a item 140320143700 at a BUY NOW and when I tryed to pay for it is says I am not the buyer but it keeps showing up for me to pay.

    Anonymous 6/22/09 7:55AM

  • This number is great i was able to reach someone right away

    MsLizzy 6/14/09 8:22PM

  • I called the customer service line to get some information about my account.
    I have only been a member on Ebay selling items for about 2 months.
    They told me I owe them $150.25 for Aprils monthly fees.
    I have only sold a little over $200 in items since I started selling on Ebay last month.
    Apparently they are allowed to charge whatever they feel like.
    I do all the foot work, packaging, and listing the items.
    There has got to be something that can be done about this, they are ripping people off left and right.
    They are making more money off of me than what I am making selling my things on their site....

    hiagain38 4/15/09 2:13PM

  • EBAY SUCKS!!!!!!!!!! ABOUT A WEEK AGO TEY SUSPENDED MY ACCOUNT BECAUSE SOMEONE WITH A SIMILAR USER NAME DIDNT GET SOME ITEMS THEY BIDDED ON THREE YEARS AGO, AND WHEN I ASKED WHAT DO THAT HAVE TO DO WITH MY ACCOUNT, THE "SUPERVISOR" SAID WELL IT CAME FROM THE SAME COMPUTER, WHICH WAS A BIG FAT LIE BECAUSE I JUST GOT MY LAB TO FOR VALENTINES 09, THEN HE WENT ON TO SAY WELL, IF YOU ARE NOT WILLING TO SAY THE ACCOUNT IS YOURS, I CANT HELP YOU, OK I AM FURIOUS AT THIS POINT, BECAUSE HOW IN THE %^&&*& YOU ARE GOING TO TELL SOMEBODY TO ADMIT TO SOMETHING THEY DIDNT DO, AND HE STUCK TO THAT, EITHER ADMIT MY GUILT OF ELSE YOU WIL NEVER BE ABLE TO USE EBAY AGAIN, OKAY MIND YOU, HE CANT STOP ME FROM USING EBAY, BECAUSE ALL I HAVE TO DO IS GET A NEW EMAIL, NEW USER NAME, AND USE MY SISTERS ADDRESS, AND THE KILLING PART ABOUT IT, WAS HIM THINKING IT WAS FUNNY, BECAUSE I TOLD HIM THAT ADMITTING IT WAS MY ACCOUNT INWHICH IT WAS NOT, WAS LIKE ADMITTING I KILLED DR. MARTIN LUTHER KING, AND I WASNT EVEN BORN, BUT FROM EXPERIENCE, I LEARNED TO RECORD ALL MY CALLS TO CUSTOMER SERVICE, AND I LET MY DAD, WHICH IS A WELL ESTABLISHED DEFENSE ATTORNEY LISTEN TO THE WAY EBAY CUSTOMER SERVICE WENT ABOUT THE SITUATION AND I AM IN THE PROCESS OF FILING A CLAIM AGAINST EBAY. ARE YOU STILL LAUGHING NOW, DIDNT THINK SO, AND YOU CANT DENY IT BECAUSE YOU STATED YOUR FULL NAME AND POSITION!!!!!!!CAN YOU HERE ME NOW!!!!!!!!

    777JAC777KIE777 3/26/09 11:40AM

  • I am so sorry I ever started with Ebay and Paypal. They are both a rip off. Ebay has counted each of my items twice and then double charged each of them. I emailed 3x but haven't receieved a response. It's b**t as they charged me over $ 65.00 Also, when I tried to get the minimal funds released from Paypal, they said they could only release it to a bank account which I would never give them. They can take money out from my credit card but convemiently can't credit it back. When I said I'll take it in a check, they are going to charge me an additional $ 1.50. Nickle and diming everywhere from both companies. Ebay doesn't have any cust serviuce phone number to call. Concenient. I'm done with both these companies and feel like they are a scam. I'm furious

    ripped off 3/12/09 7:44PM

  • Beware what you do on Ebay. They will rip you off like there's no tomorrow. I have sold and purched items on Ebay within the past month or two and couple of months later after selling nd purchasing, I have been getting fee upon fee upon fee from them. They have terms and condition that are not noted on Ebay or at the time of either purchase or sell. Also, when you sell an item, after your first attempt to sell and no one purchases and do a second attempt to resell and you alter any information to the description of the item you are selling, they will charge you an Insertion fee. I have been on the phone and online trying to resolve my issues, but get a different responses from different Customer Service reps. I would not trust this company non whatsoever.

    anonymous611 3/9/09 7:12PM

  • I don't think you can use the words customer and service together when referring to eBay! I just received an e-mail stating my account with eBay has been suspended due to the fact that I let a suspended user use my account. I had no idea what they were talking about. When I asked for clarification from ebay and told them emphatically that I had not let anyone use my ebay account, let alone someone who was suspended, they basically said, "Well, you're still suspended until you pay their charges." I tried to get the contact information for the person who had supposedly used my account and they wouldn't give me that information either. So I've been suspended, have no recourse to be reinstated and can't even get anyone to give me specifics on why I was suspended. For a huge company, they have some of the worst customer service I've ever seen. I would say do your business with a company that cares about your business with them. Ebay obviously only cares about it's bottom line!

    rabricci 1/31/09 7:51PM

  • I'm giving up on ebay. Now, since ebay has forced yes forced you to us paypal they don't even have a clue they are sabotaging themselves. Most people don't want to be forced to give out banking or credit card info if at all posible. Who is paypal to be trusted with everybodies information! DA! idenity theft, errors, ect... Therefore, I predict ebay's customer base is going to fall off of the map. Who you ask will this effect? Unfortunatly the sellers. My opinion of the ebay corp. leadership, if you want to call it that, regarding their new policy is: a decision made out of the neccessity of greed or just educated idiots. I personally, will no longer buy on ebay until this policy is reversed!

    Anonymous 1/15/09 9:00PM

  • what a scam.. Tried e-bay.. first guy wouldn't pay me..
    but e-bay charged me anyways..
    the second guy paid, but I couldn't get the money from paypal..

    Tried it twice..thats all folks!!
    you never get a person to talk to. just some dumb ass computer generated response.

    spudsjr08 1/8/09 2:28PM

  • can anyone help me? I've had a listing cancelled with no warning, no negotiation, nothing apart from an e mail from E Bay saying that i've violated copy right.
    I've been e mailing e bay all day since 6.30am and all i've had is automatic responses saying i should get a proper reply within 24-72 hours. Great!!!!
    How the hell can i resolve this? Any ideas please

    smudgey 11/26/08 11:22AM

  • I used the private info number for Ebay. I gave the rep. a pep talk, got the info I needed and have moved on with my life.

    Impatient 11/23/08 8:16PM

  • I am a selling ebay since 1997..I have ALL EXCELLENT FEEDBACK..except recently..since they changed the feedback area..I can't sell on ebay now because of my shipping costs were too high. Well, I researched this, and it the STARS scale 1-5..they recently added. I had just started using EBAYs SIZE AND WEIGHT..ps is off. When an item recently sold, it showed me as shipping $10.24. To the buyer it showed $24.04. I contacted ebay..India? joke.He told me that when others buy my items make sure my shipping is cheap and they add that on my record. Course I had to remind him I couldn't sell on ebay as they took me off. I got the bad shipping DSR. So even though I have NEVER had a complaint on Item, shipping sent out, quality, etc. on the star system it went down and they stopped my selling ability. There is NO protection on ebay for sellers just buyers. He also reminded me it will drop off in 1 year..Does anyone know of a better auction site? joy

    Anonymous 11/18/08 11:05AM

  • There seriously needs to be another way of trying to get a hold of someone in your multi -billion dollar company. The Live Help isn't much help when you are trying to get quick information and resources to take care of a situation. Now for over a week I have been trying to get some time of help with revising and relisting my items on ebay. I have been told the same thing over and over when I sent your company an email. I am important and someone with contact me regarding my situation. Guess what, I'm still waiting for that help and one of my listing is no longer up. I tried to find out how to get my listing fees back since my item didn't sale and still nothing from your company. You need to seriouly get a better way of communicating with your seller and buyers other than the live help and email. You need actual people who will be able to handle any type of questions and give us sellers and buyers the answers and responses we need. There's no customer service number other than this one which you need and invitation and regristration number for. This isn't helpful at all. I just need some questions answered regarding some items I need to relist. I am not trying to cause any chaos or problems, I just need some human to human voice contact help regarding this matter. Thanks

    28jerseygirl75 10/28/08 12:53PM

  • This number is useless. The rep I got couldn't look up my account and did nothing but try to pass me off to their "Live Help" (this must be the support page that times out on me). E-Bay seems to be doing everything possible to avoid dealing with anyone.

    I'm giving serious thought to cancelling my E-Bay and Paypal accounts. They closed a dispute I had despite the fact it hasn't been resolved. Now I can't even get to a human to discuss the matter?

    dananutter 10/24/08 7:11AM

  • Ebay, as a multi billion dollar company can afford to invest in a customer service operation and the fact that they have not, is pure severance from all responsibility. I love to use ebay, or loved to, before they decided to block my account, but never until becoming a seller did I realize that as a company and entity they are useless with issues. The lack of timely responses to emails, the fact that you have to search directories to find any phone number to call them, it's poor, poor management. Anyone else want to show then ow to run a multi billion dollar com[any, cause I do. When I called the number above and it said it was invitation only I just played it off like I was supposed to be there, then the person I was speaking with said, hang on a second where did you get this number and I said, "I had to look it up online somewhere, I just need to know why my account was suspended cause I don't see any reason why, and I wrote back to the email like it said to and I need to know how long it will take for this to be handled." Ebay, "5-7 days, Thank sir goodbye" Talk about the cold shoulder. Oh, oh, so sorry to disturb you elitists, I may have been taking up the precious time of the more important people, WELL NEWS FLASH EBAY, us small sellers and consumers are the reason you can function, percentage wise, we make ebay more money than all the power sellers put together, the only reason I Don't condone a strike right now is because it wont help our economy, but I'd love once things start looking up. Thank you Oh Useless customer service (if you can call it that), thank you and goodnight.
    Peter Coro

    peteofthepetes 10/16/08 5:06PM

  • eBay's customer support is lacking the human quality. I called this line and heard that I wasn't invited to call. Why is this company so hard to contact or get information from? This company needs to be overhauled. There are too many problems(to list) and they know it, the company needs to bring some real people who understand the problems. Live Help is a joke. Everything is automated and they are still have the price gouging go on. Customer service is a bad thing with your customers, whether sellers or buyers.

    Anonymous 10/1/08 1:57PM

  • Short introduction of myself and company. I used to be a daily ebay shopper, and now a Power Seller. Ebay sure has changed in the recent years to a incompetent cocky business. A lots of sellers are complaining there are barely protection for them. And Ebay does not do much to protect buyers from bad sellers, besides a dispute console that takes forever to resolve if it resolves any issue at all. Now Ebay are not allowing sellers to leave any buyer negative feedbacks, even the buyer doesn't pay, the buyer will not receive negative feedback, then why even bother using this flawed system? So if a buyer doesn't pay, he or she mostly likely will get slapped on the hand. Feedbacks? As a seller, I don't even look at it, as a buyer, I don't really care, if I don't get my purchased item, I'll just call my credit card and file a dispute.

    Their phone customer service is not top notch, it's just ok, and even for a Powerseller like me, I couldn't get a phone number off the ebay website, I had to search on Goggle to find it. Why hide? Not hiring enough reps?

    914i 8/27/08 2:05PM

  • I called and got the information I was looking for. All the eBay bucks are delayed and I will have to pay with my money rather than their money for an Item I won that only gives me 24 hours to pay.

    I can't understand how this company will survive only allowing select customers to call in. I was pleasantly told (the person was truly very nice and pleasant) this is a one time call since I was not a invited customer.

    I'm looking for a new sale/buyer site. any ideas? Craig's List is good and free.

    Anonymous 8/22/08 9:10AM

  • I called the number on your site for ebay customer service assistance, and since I am not an ebay "preferred" customer. I was told that I have to go through the live chat/help on ebay.

    Anonymous 8/14/08 7:44AM

  • Submit your comment >>
  • I guess I'm one of the few who wants to PRAISE ebay's customer service. I called the ebay toll-free number (thanks to this website) and they SAVED me!!! We were offered a product online that was supposedly going through eBay Motors. I called eBay (hold time was only 12 minutes) and they confirmed that the "transaction" email we received was indeed a scam. If it weren't for eBay customer service, we would have taken a huge loss. Thank you eBay! my advice: verify any "ebay" transactions with none other than EBAY!!!

    ebaygrateful 8/26/10 9:31AM

  • to contact customer support, just go to help at the top of any screen. then put in customer service. It will bring up options. live help thru chat, or email or call them. they will give you the number and a six digit code to put in. that is all there is to it. Plus you do the same on paypal. I have never had a problem in the 15 or more yrs. that i have been on ebay as a buyer and seller.
    deb

    Anonymous 7/11/10 11:02PM

  • I completely disagree with all the comments below. I responded to a listing on Craigslist for a vehicle purchase that ultimately was a complete scam. I received a bogus response email set up by the seller from Ebay Motors Customer Support, explaining my buy/sell agreement would be handled by a protection escrow account to be facilitated with a money transfer to an ebay agent. The seller gave an excuse for not being able to supply vin# which completely alarmed me to research. I contacted ebay live customer support who verified my suspense and explained in complete professional detail why this was a scam. BEWARE OF CASE ID# VPP# for initial transactions! Oh an the customer service waiting time was a respectable 4 mins.

    Thank you Ebay customer support for saving me thousands of dollars in this scam!

    Anonymous 7/1/10 7:27AM

  • I BOUGHT A WII FROM A SELLER AND NEVER RECEIVED IT. I CALLED E-BAY AND PUT IN A CLAIM. WE HAD TO WAIT 14 DAYS FOR THEM TO CONTACT THE SELLER.BUT WHEN THEY COULDNT BE REACHED, E-BAY PAID ME ALL MY MONEY BACK THROUGH PAYPAL. I HAD A GOOD AND FAIR EXPERIENCE.NEXT TIME MAY BE DIFFERENT, BUT HOPE THAT DOES NOT EVER HAPPEN AGAIN,.

    SUNSHINESHOPPER 6/23/10 4:26PM

  • After purchasing and paying for the item, received it but wanted to return it. The seller had a return policy and agreed to refund me. Once the package was delivered back to the seller, I heard no response about my refund. I tried contacting the seller every couple days and then filed a complaint on Resolution Center. After a week, nothing. To my dismay, the seller is "No Longer Registered." I called here and although waited about half hr, calmly explained my situation to two separate reps and was assured I would receive my refund back w/in 48 hrs. I've had a very positive outcome and hope you do as well. Remember it's the seller/buyer's fault, not customer service.

    Spanishstar 6/18/10 11:45AM

  • I have had a good run with ebay. However when i sold an xbox 360 elite, how to get one free, i sold 10, for 99p each. I made perfectly sure that several times in the description in big red letters, that this is information on how to get a free xbox, not a actually free xbox. They sold pretty quickly. However ONE person asked when am i going to send the xbox off. I explained and i even send an email with a word document, with detailed steps on how to get a free xbox 360. I also send a message via ebay. So that is 2 messages i send each person, and a word document. It couldn’t be clearer. However when this ebayer asked me about sending him an xbox, i explained, told him to read the word document (which I doubt he read) and message me back if any questions. 2 Hours later he gives me negative feedback and says that I am a fraud. Now up until then I ad 100% feedback and always went the extra mile when selling on ebay so this has tarnished my name... it also effects anything i sell in the future because his comment wrongly states that I am a fraud. I sent him a message asking why he had done this, the xbox was not fake and i have even sent detailed information on how to obtain one. hahahah NO RESPONSE, now I can do nothing about that feedback, that is going to stay there forever. FURTHERMORE I cannot leave negative feedback on his profile, saying that he does not read the description of the item and has very poor communications. Ebay really need to make it so a buyer is open to as much Responsibility as a seller.

    EbaySeller 6/3/10 2:38PM

  • I have an issue regarding a pulled transaction, so I called this number and I was able to reach a real person in under 6 minutes, while going through some computer until reaching the option of talking with the real representative.

    The discussion was formal and the representative was friendly. Could be the weekend or something, but although I have to wait 8 days to resolve my situation, he was very polite and helpful.

    Overall 8lvl performance.

    Anonymous 5/1/10 11:30AM

  • It Took awhile and they had to transfer me and place me on hold a few times but they solved my login issue. :)

    Anonymous 3/30/10 9:52AM

  • I called 866-934-9647 and it got through to a representative! It asked for me for a pin number which I never had in the first place. Then I answer the automatic questions according to the purpose of my call, I was able to talk to a real person in a matter of few minutes.

    Anonymous 3/29/10 8:38PM

  • I just called eBay today because I had an issue with my User ID (I won't go in details because it would be sooooo long :) )

    So I called eBay.Yes it took 30 minutes before somebody answered me, but at last, I spoke with a REAL person, and the lady down there at eBay's phone service center answered my question and helped me solve my problem. Yes there could be improvement on the phone service, but at least you speak with real people....Just try to speak to somebody at Microsoft's.....

    Lunatik 3/6/10 4:43PM

  • I called 866-934-9647 and when I didn't choose one of the two options (both about item problems) I was connected to an operator who helped me with a problem I had about my account. I had to be transferred to another operator and was put on hold for a while, but my problem was sorted out for me. I probably should have called 1-800-701-3229 for an account problem. I tried this number afterward just to see how it worked and the menu seemed pretty straightforward. All in all I can't fault eBay on the help I received, although I wish these numbers were on their website somewhere. My problem involved changing my account over from one country to another and was not covered in any of their email help topics and I really needed to speak to a person.

    Anonymous 1/8/10 4:42PM

  • I have found success when calling this phone # even though other reviews on this customer service phone number were not good.

    Any who, I have found if you call early in the morning around 7:00am or 8:00am eastern time zone, you reach a live person quickly. I only waited for 20 seconds. If you push any options such as 1 or 2 you get someone and they will be able to answer whatever question you have even though the menu option is not matching your question.

    The person was very helpful in my issue. My issue was that I could not pay for an item on an item I won. I have been trying numerously to contact the buyer to inform him my credit card is not working and therefore cannot pay the item. The buyer would not respond regardless. So, I called ebay to inform them and see if there was a way to get in touch with the buyer another way to avoid getting a strike on my account. I've been in good standing the entire time I've had my account. The customer service representative helped me find buyer contact information right away without hesitation. He was very nice and helpful. I was told that my account will not be closed if seller fails to communicate with me and tries to do a strike on my account because I did what I was supposed to do for communication. The customer service representative put notation on my account. He reminded me to try not to have too many of these in the future. They are very helpful on any matter you may have.
    If you are friendly back to them and honest, then they will help you without hesitation or issues.

    Anonymous 1/6/10 7:00AM

  • Andie was very helpful and she resolved my issue exactly the way I wanted and the way it should have been.

    It took a very long time to find a number where I could reach ebay but once I did my issue was resolved quickly. The actual ebay web site is very confusing
    and just kept looping me around to the same place without giving me a way to reach someone.

    Anonymous 12/8/09 9:05AM

  • FANTASTIC! After punchingin a few numbers, I got a delightful young lady to answered my questions and took action on the case I had called about. I don't know what I would have done if I hadn't found their phone number!

    Thanks.

    Anonymous 11/16/09 11:20AM

  • This # is great! Like user posts below it helped me a great deal, direct contact w/a live person who knows eBay policies (does not need to reed it from some manual).

    i_maiden 6/19/09 2:08PM

  • oh, thanks so much for posting this! my problem with a seller has now been solved!

    Anonymous 4/30/09 4:55PM

  • OMG i cant believe this number actually worked.I was able to speak to a customer service representative.I never knew customer service number even existed.Thank you so much for posting, it saves me so much time :DDD.

    Anonymous 3/5/09 9:05PM

  • Number does work. Iam trying to reenstate my ebay account and the customer Rep told me how to go about it and more ideas how to get an ebay account

    Anonymous 2/28/09 11:59AM

  • Yay phone number is correct got through fixed problem!

    Anonymous 2/18/09 8:24PM

  • Submit your comment >>
  • Hi Everyone, I work for eBay Customer Service. In reading through the posts here, there are clearly opportunities for us to help and we want to assist you. If our call times were unusually long at that time, my apologies. While the numbers posted on this site work just fine to reach Customer Service (I actually tried them just now), here is the best way to get help:

    1. Go to eBay.com and Click on Contact Us
    2. Please type in your question or issue. The vast majority of questions can be resolved right there. If not, we'll surface an available channel to contact Customer Service based on time of day (Webform/eMail, Chat, or Phone).
    3. We'll do our best to ensure you are satisfied and your requests are all handled

    eBay Customer Service 8/27/10 5:08PM



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