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eBay

Customer Service Ratings and Comments

eBay is ranked #91 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 46.12 out of a possible 200. This score rates eBay customer service and customer support as Disappointing.

NEGATIVE Comments

49 Negative Comments out of 58 Total Comments is 84.48%.

POSITIVE Comments

9 Positive Comments out of 58 Total Comments is 15.52%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • Called eBay today for an item I had sold but the buyer didn't pay for. I won't bore with the details but did follow all the guidlines but didn't close the case properly. I couldn't get a number to call so found this site and called the number. They kicked me off once but if you call press # a few times and then follow the promps you will get a live person and they were very helpful and very pleasent to deal with. They refunded my money but when asked how in the future to get a hold of someone they hung up on me!

    Anonymous 3/13/10 10:40AM

  • I bought a saxophone for my daughter for christmas.It sounded awful!(was supposed to be new)went back & forth w/seller about it.I returned the sax a month ago & have not received a refund. E-bay customer service would not let me talk to a superviser & blew smoke up my butt! AWFUL CUSTOMER SERVIVE!!!!

    Anonymous 3/4/10 8:28PM

  • Hi , eBay makes it way to hard to get the customer support phone number! I never did get it. I spent 45 min. Answering the same questions again and again. What is the big deal about giving the phone# from the get go?

    freedom66kristina 2/27/10 12:43PM

  • I just got off the phone with eBay customer service after calling them a second time because the first guy "Jose" hung up on me when I insisted twice to speak to a supervisor. You see, my 14 yr. old son's phone number is being used fraudulently by an eBay member who is making buyers very unhappy, and so they are calling my son trying to reach "sunnyshadesup" to give her a piece of their mind. I was on the phone with customer service for 45 minutes trying to get them to remove my son's phone number from the account, which they said was already sanctioned, but that I would have to wait for "sunnyshadesup" to remove the number and that should happen within 24-48 hours. I had to threaten them with a lawsuit if they didn't remove the phone number tonight. After putting me on hold for about the 8th time, I was told they would remove the number tonight and that they would immediately fax me confirmation on that. So now I'm checking my email, nothing there yet.

    Why can they not handle people without scripted conversations and why can't the people who are responsible for the chaos there take care of it and keep the public happy. I am very unhappy with eBay now, and will never use them again.

    Anonymous 2/24/10 8:08PM

  • i kinda get upset and hope at some point e bay will work on keeping sellers content as well as buyers..i do undertand the importance of customer satisfaction..i pay a huge amount of my profit to e bay to run what should be "my store" however i get e mails that upset me regarding sellers standards..i understand this is important as well..however i believe buyers have learned how to threaten their sellers w/ negative feed back..if i did in fact run "my store" i could make "my" decisions...do i make mistakes ? you betcha..but more than once i've had in my ad "no refunds" and have waivered if i myself believed what the customer is saying is right; i have almost 400 positive feedback shouldn't that tell e bay something about my business practices? i take alot from my buyers..i just wished that e bay would let their sellers run their businesses..when that buyer bids; he knows firsthand what his shipping charges are etc..and he bids anyway...how can that come back on me the seller when he complains after winning the item? i have so many ???'s do i think a seller should rob someone on shipping absolutely "not" but the buyer doesn't realize that the handling fees and delivery confirmation are included; they complain because they see possibly another seller charging less shipping..as stated however, they know if they read my ad what is to be charged before bidding so why is it i not only take threats but risk punishment w/ e bays? these are things i would like to know thanks kathy

    i_m_sweetandsassy1260 2/20/10 7:12AM

  • Useless ebay support, hung up on me instead of helping me with their useless confusing and failing system!

    Whatever123 2/13/10 9:55AM

  • Of all the internet companies out there, EBay is the most difficult bar none to use. If you need to straighten out a problem or get a live person to help you, forget it. Have written to the CEO suggesting he try his own service out and then compare it to the others that are real simple to use, no response.

    Dickbarger 2/11/10 10:53AM

  • Customer Service is bad.... they never solve
    any problem... I own e-bay stocks,,, will get
    rid of it, how you can run the company with\bad customer service?????? they block my account, can pay, in return it my fault!!!!

    Guy Sagnier 2/8/10 5:09PM

  • Recently I requested to contact by phone. The website actually gave me a phone number and a pin# to enter for my issue.
    Once this was entered, several times the automated machine didn't come close to understanding my question. I then hit "0" several times and the machine said it would get me a customer service representative.

    10:45am EST to 12:00pm I waited for a rep. Just elevator music and a rambling machine voice telling me I could go to the website and have all my wonderful questions answered.

    They won this battle, I finally hung up. Even though I was a bit curious about how much longer they were going to keep me on hold for.

    10 year casual buyer and seller (over 700 feedback) and I am starting to hate ebay for so many reasons these days. Something competative in popularity needs to come along and kick some sense into them.

    Anonymous 2/5/10 9:22AM

  • I bought a telephone through ebay India. It was not as it was described so I returned it. Ebay refused to pay me back even though seller told me that they can refund me the money. They closed on the case on their own. And now they are telling me that I cannot open the case since it is already 45 days. How can they close a case without settling with me.

    Horrible customer service. No ethics.

    Indian in US who was foolish eno 2/1/10 6:51PM

  • Had an account for 9 years, bought lots of stuff. Purchased a pair of shoes from someone in France ( my mistake),not real manufacturer. He posted that I did not pay for them,NOT true,as he shipped them and then posted on feedback that I didn't pay him. Called Ebay and spoke with another FORIEGNER and was informed that posted feedback (Lies/Falsehoods)are just opinions and cannot be removed.So, I have FALSE negative feedback and can-NOT bid on most items. END OF STORY, END OF EBAY

    Anonymous 1/29/10 9:55AM

  • I was patient with a company that sent the wrong item. They kept promising me the correct one was in the mail.I phone and emailed 2-3 times per week.Well, the 45 days elapsed and now I can't file claim. The customer support rep said they would still send a letter to the company and impose "sanctions", whatever they may be. At least I got a live person. The phone prompts didn't help.

    Anonymous 1/26/10 4:43PM

  • ebay customer support is HORRIBLE don't listen to a word they say, they are nothing but LIARS they will not help you they will tell you one thing then tell you to call back in a couple days then the next person will tell you that the other person lied. The lady i talked to told me to call back for Alex in the resolution team and Alex doesn't exist. If you need something resolved use pay pal if possible, if not just forget about getting your money back.

    rachel463712867843923 12/28/09 1:19PM

  • iam not happy i ave sent you at least 2 emails and still no reply all i want 2 do is log on site and the code you sent does not match

    andy 12/8/09 9:01AM

  • EBAY SUCKS; IS THERE A LIVE PERSON AT EBAY???

    tiedy)98 12/5/09 10:41AM

  • Ebay customer online support is not user friendly at all. It just runs you through the hoops. I had a very hard time trying to get their telephone number, email address or even someone to chat with about my problem. They need to do something about it or else risk losing a lot more customers.

    miankhel 12/4/09 1:18PM

  • I've tried for two days to register on Ebay. I keep getting conflicting messages saying that I either need to register or that I'm already registered.
    Somewhere in your system there is an idiot at the controls.
    I do not intend to attempt this again, nor do I intend to buy from Ebay for any reason!

    Ebay sucks! 12/3/09 10:06AM

  • no wonder you people cant reach the ebay support right away.

    you guys may want to use this number instead so you can reach them for help online

    1-800-701-3229

    zess 12/1/09 12:28AM

  • HORRIBLE! After waiting for 2 1/2 hours to chat with someone on their "live chat" sessions, I finally was told that I would be given a refund in the amount of $160.20. I waited and waited and it finally showed up on my account page. Problem was, they never refunded it back to my credit card. After a few emails, someone from ebay confirmed the amount of refund I was owed. On my account page, they only showed 99.15 as a refund and -61.05 under the payment category...uh, hello, when the - is in front of the number that means a credit. When I called and spoke to a supervisor, after much arguing, he unwillingly confirmed the amount of my refund. Problem now is they only refunded me 99.15....so they are screwing me out of the other 61.05. I re-emailed them with the proof that they promised me 160.20 and they have NOT responded and on my account page on ebay conveniently says "account balance temporarily unavailable". I WILL NEVER DEAL WITH EBAY AGAIN...THEY ARE HORRIBLE.

    Anonymous 10/16/09 4:44PM

  • diabolical in every sense, cut me off 3 times on the live chat when I got to the root of my problem which was clearly thier fault, told me various answers none of which fall in line with their policy. Rude and arrogant company that feels no obligation to support their sellers. There "invitation only" call centre?? How dare they!

    nideguyeddie 10/13/09 4:23AM

  • Horrible Horrible Horrible!
    I made a purchase on ebay and paid via paypal. Ebay e-mailed me that the transaction was cancelled by them and gave the indication that the seller's listing was fraudulent. They never reversed the paypal transaction. A few weeks later item arrived which I never expected since the ebay had cancelled the transaction. I contacted ebay and they had me on hold a long time only to refer me to paypal. They said paypal is familiar with this type of situation and would handle the refund. I filed the claim. Paypal wants me to ship the item back with tracking. Annoying and inconvenient but I understand. Horrible customer service at paypal for this situation and they suggested I call ebay back if I am unhappy with the resolution. I am now out almost an hour in phone calls, need to take a trip to UPS and need to pay for the shipping on an item that ebay cancelled and the seller is no longer a registered user for.

    kellygirl 9/11/09 10:03AM

  • Cannot get even the simplest request right. A fellow eBayer copied my listing. I reported this FOUR times but nothing was done. Eventually threatened eBay for advocating copyright theft by refusing to remove the infringing listing and they did remove it but they really didn't want to do it as they had to cancel the purchase and lose the quite sizeable fees - serves them right! AVOID AVOID AVOID

    Anonymous 9/9/09 1:39AM

  • Connected with Maureen B.
    20:18:26-08/27/09
    I am trying to ask a unfair feedback question,but was left alone like an idiot,got no reply from this person for a quite long time ,i have to shut down the chat window

    haof 8/27/09 6:12AM

  • Never can actually speak to anyone from customer support. Email only

    topgun 8/5/09 1:11PM

  • Again, yes they talk to you, but they have no authority to go against any of eBay's pro-scammer policies.

    A waste of a phone call.

    Warren Lavallee 8/4/09 5:20AM

  • worst customer service and computer connections than any other company i have done business with! maybe they think because they are so big they don't have to make improvements!!! well if they don't they will lose me as a customer and i hope thousands of others!!! THE REPS WERE RUDE AND HONESTLY STUPID!! IT TOOK OVER AN HOUR AND 2 REPS A ND A SUPERVISOR TO GET THINGS STRAIGHTENED OUT AND AS I TYPE THIS I'M STILL NOT SURE IT HAS BEEN WORKED OUT!!!!!!!

    SEEKDESTROYDENNIS 8/3/09 7:44PM

  • though i have now been a victim of two fraudulent e-bay "buyers" and am really annoyed that e-bay doesn't have a system to at least attempt to weed these people out...this number did work and i spoke to a person right away. she couldn't help much but at least i spoke to someone, i guess that was nice. e-bay really is a horrible company, i've wasted a ton of time on fraud. you would think a well established company like this would be more helpful.

    evguy 8/3/09 7:09PM

  • I sent a money order to a seller on eBay
    the seller accepted a best offer
    the money order was signed and cashed at
    a bank 8 days later at a bank

    eBay did NOTHING
    they sent scripted messages
    nothing so when you send money on eBay it
    does not matter what format either paypal
    or whatever your taking a chance
    the only way you get your item is if the seller
    is honest enough if not forget it
    eBay just wants fees
    I still can't believe what a rippoff eBay is

    mrp1924 7/13/09 8:40PM

  • A class action suit against ebay should be filed. I have sold approximately 17 items on ebay at auction. Nothing more than 30 dollars. After 14 items were sold I became upset with ebay because I paid 500.00 to debscustomwebs.com for a web design as she stated she was a certified ebay web designer. She did nothing. After months of trying to get the design I called ebay. They said there was nothing they could do as it was over 45 days. How did I know how long a web design would take. I stopped selling at auction. Then about 2 weeks ago I met an artisan from Lima Peru. He is young married man with child to support and I have given him money to help. I told him I could advertise his jewelry on ebay and sell for him. We entered a partnership. I have sold 3 items of his for a maximum of 26.00 which includes shipping and insurance from Lima, Peru. Ebay suspended my account. I have spent 3 days trying to find out why and no one seems to know. They say I must respond to the suspension but no one knows why I was suspended. How do I answer a question when no one knows the question. This is absurd. Ebay should be sued through class action. I will spearhead the effort contact me at turfrico@cs.com and I'll get everyone's address and complaint and contact my attorney. Thanks

    turfrico 7/9/09 2:02PM

  • eBay has no customer service all they care about
    is the fees
    I sent an eBay seller a money order for 190.00$
    and it was cashed 8 days later
    the seller claims he never got it
    eBay didn't do anything and the seller knew it
    because he was saying the "good luck"comment
    eBay just let him get away with it
    absolutely unbelievable
    really I thought they would take something like
    that seriously
    I guess I will never learn


    416mrp1924 7/4/09 3:27PM

  • I have been trying to speek to a live person
    sence Friday. With NO LUCK!! I have sent E-mails and e-mails for 3 HOURS friday and now again Today. I purchased a item 140320143700 at a BUY NOW and when I tryed to pay for it is says I am not the buyer but it keeps showing up for me to pay.

    Anonymous 6/22/09 7:55AM

  • This number is great i was able to reach someone right away

    MsLizzy 6/14/09 8:22PM

  • I called the customer service line to get some information about my account.
    I have only been a member on Ebay selling items for about 2 months.
    They told me I owe them $150.25 for Aprils monthly fees.
    I have only sold a little over $200 in items since I started selling on Ebay last month.
    Apparently they are allowed to charge whatever they feel like.
    I do all the foot work, packaging, and listing the items.
    There has got to be something that can be done about this, they are ripping people off left and right.
    They are making more money off of me than what I am making selling my things on their site....

    hiagain38 4/15/09 2:13PM

  • EBAY SUCKS!!!!!!!!!! ABOUT A WEEK AGO TEY SUSPENDED MY ACCOUNT BECAUSE SOMEONE WITH A SIMILAR USER NAME DIDNT GET SOME ITEMS THEY BIDDED ON THREE YEARS AGO, AND WHEN I ASKED WHAT DO THAT HAVE TO DO WITH MY ACCOUNT, THE "SUPERVISOR" SAID WELL IT CAME FROM THE SAME COMPUTER, WHICH WAS A BIG FAT LIE BECAUSE I JUST GOT MY LAB TO FOR VALENTINES 09, THEN HE WENT ON TO SAY WELL, IF YOU ARE NOT WILLING TO SAY THE ACCOUNT IS YOURS, I CANT HELP YOU, OK I AM FURIOUS AT THIS POINT, BECAUSE HOW IN THE %^&&*& YOU ARE GOING TO TELL SOMEBODY TO ADMIT TO SOMETHING THEY DIDNT DO, AND HE STUCK TO THAT, EITHER ADMIT MY GUILT OF ELSE YOU WIL NEVER BE ABLE TO USE EBAY AGAIN, OKAY MIND YOU, HE CANT STOP ME FROM USING EBAY, BECAUSE ALL I HAVE TO DO IS GET A NEW EMAIL, NEW USER NAME, AND USE MY SISTERS ADDRESS, AND THE KILLING PART ABOUT IT, WAS HIM THINKING IT WAS FUNNY, BECAUSE I TOLD HIM THAT ADMITTING IT WAS MY ACCOUNT INWHICH IT WAS NOT, WAS LIKE ADMITTING I KILLED DR. MARTIN LUTHER KING, AND I WASNT EVEN BORN, BUT FROM EXPERIENCE, I LEARNED TO RECORD ALL MY CALLS TO CUSTOMER SERVICE, AND I LET MY DAD, WHICH IS A WELL ESTABLISHED DEFENSE ATTORNEY LISTEN TO THE WAY EBAY CUSTOMER SERVICE WENT ABOUT THE SITUATION AND I AM IN THE PROCESS OF FILING A CLAIM AGAINST EBAY. ARE YOU STILL LAUGHING NOW, DIDNT THINK SO, AND YOU CANT DENY IT BECAUSE YOU STATED YOUR FULL NAME AND POSITION!!!!!!!CAN YOU HERE ME NOW!!!!!!!!

    777JAC777KIE777 3/26/09 11:40AM

  • I am so sorry I ever started with Ebay and Paypal. They are both a rip off. Ebay has counted each of my items twice and then double charged each of them. I emailed 3x but haven't receieved a response. It's b**t as they charged me over $ 65.00 Also, when I tried to get the minimal funds released from Paypal, they said they could only release it to a bank account which I would never give them. They can take money out from my credit card but convemiently can't credit it back. When I said I'll take it in a check, they are going to charge me an additional $ 1.50. Nickle and diming everywhere from both companies. Ebay doesn't have any cust serviuce phone number to call. Concenient. I'm done with both these companies and feel like they are a scam. I'm furious

    ripped off 3/12/09 7:44PM

  • Beware what you do on Ebay. They will rip you off like there's no tomorrow. I have sold and purched items on Ebay within the past month or two and couple of months later after selling nd purchasing, I have been getting fee upon fee upon fee from them. They have terms and condition that are not noted on Ebay or at the time of either purchase or sell. Also, when you sell an item, after your first attempt to sell and no one purchases and do a second attempt to resell and you alter any information to the description of the item you are selling, they will charge you an Insertion fee. I have been on the phone and online trying to resolve my issues, but get a different responses from different Customer Service reps. I would not trust this company non whatsoever.

    anonymous611 3/9/09 7:12PM

  • I don't think you can use the words customer and service together when referring to eBay! I just received an e-mail stating my account with eBay has been suspended due to the fact that I let a suspended user use my account. I had no idea what they were talking about. When I asked for clarification from ebay and told them emphatically that I had not let anyone use my ebay account, let alone someone who was suspended, they basically said, "Well, you're still suspended until you pay their charges." I tried to get the contact information for the person who had supposedly used my account and they wouldn't give me that information either. So I've been suspended, have no recourse to be reinstated and can't even get anyone to give me specifics on why I was suspended. For a huge company, they have some of the worst customer service I've ever seen. I would say do your business with a company that cares about your business with them. Ebay obviously only cares about it's bottom line!

    rabricci 1/31/09 7:51PM

  • I'm giving up on ebay. Now, since ebay has forced yes forced you to us paypal they don't even have a clue they are sabotaging themselves. Most people don't want to be forced to give out banking or credit card info if at all posible. Who is paypal to be trusted with everybodies information! DA! idenity theft, errors, ect... Therefore, I predict ebay's customer base is going to fall off of the map. Who you ask will this effect? Unfortunatly the sellers. My opinion of the ebay corp. leadership, if you want to call it that, regarding their new policy is: a decision made out of the neccessity of greed or just educated idiots. I personally, will no longer buy on ebay until this policy is reversed!

    Anonymous 1/15/09 9:00PM

  • what a scam.. Tried e-bay.. first guy wouldn't pay me..
    but e-bay charged me anyways..
    the second guy paid, but I couldn't get the money from paypal..

    Tried it twice..thats all folks!!
    you never get a person to talk to. just some dumb ass computer generated response.

    spudsjr08 1/8/09 2:28PM

  • can anyone help me? I've had a listing cancelled with no warning, no negotiation, nothing apart from an e mail from E Bay saying that i've violated copy right.
    I've been e mailing e bay all day since 6.30am and all i've had is automatic responses saying i should get a proper reply within 24-72 hours. Great!!!!
    How the hell can i resolve this? Any ideas please

    smudgey 11/26/08 11:22AM

  • I used the private info number for Ebay. I gave the rep. a pep talk, got the info I needed and have moved on with my life.

    Impatient 11/23/08 8:16PM

  • I am a selling ebay since 1997..I have ALL EXCELLENT FEEDBACK..except recently..since they changed the feedback area..I can't sell on ebay now because of my shipping costs were too high. Well, I researched this, and it the STARS scale 1-5..they recently added. I had just started using EBAYs SIZE AND WEIGHT..ps is off. When an item recently sold, it showed me as shipping $10.24. To the buyer it showed $24.04. I contacted ebay..India? joke.He told me that when others buy my items make sure my shipping is cheap and they add that on my record. Course I had to remind him I couldn't sell on ebay as they took me off. I got the bad shipping DSR. So even though I have NEVER had a complaint on Item, shipping sent out, quality, etc. on the star system it went down and they stopped my selling ability. There is NO protection on ebay for sellers just buyers. He also reminded me it will drop off in 1 year..Does anyone know of a better auction site? joy

    Anonymous 11/18/08 11:05AM

  • There seriously needs to be another way of trying to get a hold of someone in your multi -billion dollar company. The Live Help isn't much help when you are trying to get quick information and resources to take care of a situation. Now for over a week I have been trying to get some time of help with revising and relisting my items on ebay. I have been told the same thing over and over when I sent your company an email. I am important and someone with contact me regarding my situation. Guess what, I'm still waiting for that help and one of my listing is no longer up. I tried to find out how to get my listing fees back since my item didn't sale and still nothing from your company. You need to seriouly get a better way of communicating with your seller and buyers other than the live help and email. You need actual people who will be able to handle any type of questions and give us sellers and buyers the answers and responses we need. There's no customer service number other than this one which you need and invitation and regristration number for. This isn't helpful at all. I just need some questions answered regarding some items I need to relist. I am not trying to cause any chaos or problems, I just need some human to human voice contact help regarding this matter. Thanks

    28jerseygirl75 10/28/08 12:53PM

  • This number is useless. The rep I got couldn't look up my account and did nothing but try to pass me off to their "Live Help" (this must be the support page that times out on me). E-Bay seems to be doing everything possible to avoid dealing with anyone.

    I'm giving serious thought to cancelling my E-Bay and Paypal accounts. They closed a dispute I had despite the fact it hasn't been resolved. Now I can't even get to a human to discuss the matter?

    dananutter 10/24/08 7:11AM

  • Ebay, as a multi billion dollar company can afford to invest in a customer service operation and the fact that they have not, is pure severance from all responsibility. I love to use ebay, or loved to, before they decided to block my account, but never until becoming a seller did I realize that as a company and entity they are useless with issues. The lack of timely responses to emails, the fact that you have to search directories to find any phone number to call them, it's poor, poor management. Anyone else want to show then ow to run a multi billion dollar com[any, cause I do. When I called the number above and it said it was invitation only I just played it off like I was supposed to be there, then the person I was speaking with said, hang on a second where did you get this number and I said, "I had to look it up online somewhere, I just need to know why my account was suspended cause I don't see any reason why, and I wrote back to the email like it said to and I need to know how long it will take for this to be handled." Ebay, "5-7 days, Thank sir goodbye" Talk about the cold shoulder. Oh, oh, so sorry to disturb you elitists, I may have been taking up the precious time of the more important people, WELL NEWS FLASH EBAY, us small sellers and consumers are the reason you can function, percentage wise, we make ebay more money than all the power sellers put together, the only reason I Don't condone a strike right now is because it wont help our economy, but I'd love once things start looking up. Thank you Oh Useless customer service (if you can call it that), thank you and goodnight.
    Peter Coro

    peteofthepetes 10/16/08 5:06PM

  • eBay's customer support is lacking the human quality. I called this line and heard that I wasn't invited to call. Why is this company so hard to contact or get information from? This company needs to be overhauled. There are too many problems(to list) and they know it, the company needs to bring some real people who understand the problems. Live Help is a joke. Everything is automated and they are still have the price gouging go on. Customer service is a bad thing with your customers, whether sellers or buyers.

    Anonymous 10/1/08 1:57PM

  • Short introduction of myself and company. I used to be a daily ebay shopper, and now a Power Seller. Ebay sure has changed in the recent years to a incompetent cocky business. A lots of sellers are complaining there are barely protection for them. And Ebay does not do much to protect buyers from bad sellers, besides a dispute console that takes forever to resolve if it resolves any issue at all. Now Ebay are not allowing sellers to leave any buyer negative feedbacks, even the buyer doesn't pay, the buyer will not receive negative feedback, then why even bother using this flawed system? So if a buyer doesn't pay, he or she mostly likely will get slapped on the hand. Feedbacks? As a seller, I don't even look at it, as a buyer, I don't really care, if I don't get my purchased item, I'll just call my credit card and file a dispute.

    Their phone customer service is not top notch, it's just ok, and even for a Powerseller like me, I couldn't get a phone number off the ebay website, I had to search on Goggle to find it. Why hide? Not hiring enough reps?

    914i 8/27/08 2:05PM

  • I called and got the information I was looking for. All the eBay bucks are delayed and I will have to pay with my money rather than their money for an Item I won that only gives me 24 hours to pay.

    I can't understand how this company will survive only allowing select customers to call in. I was pleasantly told (the person was truly very nice and pleasant) this is a one time call since I was not a invited customer.

    I'm looking for a new sale/buyer site. any ideas? Craig's List is good and free.

    Anonymous 8/22/08 9:10AM

  • I called the number on your site for ebay customer service assistance, and since I am not an ebay "preferred" customer. I was told that I have to go through the live chat/help on ebay.

    Anonymous 8/14/08 7:44AM

  • Submit your comment >>
  • I just called eBay today because I had an issue with my User ID (I won't go in details because it would be sooooo long :) )

    So I called eBay.Yes it took 30 minutes before somebody answered me, but at last, I spoke with a REAL person, and the lady down there at eBay's phone service center answered my question and helped me solve my problem. Yes there could be improvement on the phone service, but at least you speak with real people....Just try to speak to somebody at Microsoft's.....

    Lunatik 3/6/10 4:43PM

  • I called 866-934-9647 and when I didn't choose one of the two options (both about item problems) I was connected to an operator who helped me with a problem I had about my account. I had to be transferred to another operator and was put on hold for a while, but my problem was sorted out for me. I probably should have called 1-800-701-3229 for an account problem. I tried this number afterward just to see how it worked and the menu seemed pretty straightforward. All in all I can't fault eBay on the help I received, although I wish these numbers were on their website somewhere. My problem involved changing my account over from one country to another and was not covered in any of their email help topics and I really needed to speak to a person.

    Anonymous 1/8/10 4:42PM

  • Andie was very helpful and she resolved my issue exactly the way I wanted and the way it should have been.

    It took a very long time to find a number where I could reach ebay but once I did my issue was resolved quickly. The actual ebay web site is very confusing
    and just kept looping me around to the same place without giving me a way to reach someone.

    Anonymous 12/8/09 9:05AM

  • FANTASTIC! After punchingin a few numbers, I got a delightful young lady to answered my questions and took action on the case I had called about. I don't know what I would have done if I hadn't found their phone number!

    Thanks.

    Anonymous 11/16/09 11:20AM

  • This # is great! Like user posts below it helped me a great deal, direct contact w/a live person who knows eBay policies (does not need to reed it from some manual).

    i_maiden 6/19/09 2:08PM

  • oh, thanks so much for posting this! my problem with a seller has now been solved!

    Anonymous 4/30/09 4:55PM

  • OMG i cant believe this number actually worked.I was able to speak to a customer service representative.I never knew customer service number even existed.Thank you so much for posting, it saves me so much time :DDD.

    Anonymous 3/5/09 9:05PM

  • Number does work. Iam trying to reenstate my ebay account and the customer Rep told me how to go about it and more ideas how to get an ebay account

    Anonymous 2/28/09 11:59AM

  • Yay phone number is correct got through fixed problem!

    Anonymous 2/18/09 8:24PM

  • Submit your comment >>
  • I have found success when calling this phone # even though other reviews on this customer service phone number were not good.

    Any who, I have found if you call early in the morning around 7:00am or 8:00am eastern time zone, you reach a live person quickly. I only waited for 20 seconds. If you push any options such as 1 or 2 you get someone and they will be able to answer whatever question you have even though the menu option is not matching your question.

    The person was very helpful in my issue. My issue was that I could not pay for an item on an item I won. I have been trying numerously to contact the buyer to inform him my credit card is not working and therefore cannot pay the item. The buyer would not respond regardless. So, I called ebay to inform them and see if there was a way to get in touch with the buyer another way to avoid getting a strike on my account. I've been in good standing the entire time I've had my account. The customer service representative helped me find buyer contact information right away without hesitation. He was very nice and helpful. I was told that my account will not be closed if seller fails to communicate with me and tries to do a strike on my account because I did what I was supposed to do for communication. The customer service representative put notation on my account. He reminded me to try not to have too many of these in the future. They are very helpful on any matter you may have.
    If you are friendly back to them and honest, then they will help you without hesitation or issues.

    Anonymous 1/6/10 7:00AM



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