eBay Customer Service

I've tried relentlessly to have incorrect negative feedback from my account. Buyer used to manipulate a sale. He also threatened negative feedback to me, both which are against a policy. Called customer service, they told me they can not remove because there is an open claim for the buyer to return the item and I can request removal after claim is closed. They ended up closing the claim that allowed the buyer to keep the merchandise and then told me they can not remove. Their suggestion is that I contact the buyer to have removed. This buyer lied and is a clear bully is their communication with me. So eBay wants me to have further communication with someone who is abusive. I called to get feedback removed, instead I got the buyer a refund and whom can keep the purchase. If feedback is against your own policy, why is it not being removed.

A late delivery (100% caused by USPS and winter storms) dinged my seller account, and my funds for the next auction were held until delivery was verified. I have been a long time seller on the platform (24 years!) but sell intermittently and irregularly, so while my ratings were 100% positive there were a low number of them. Customer service reps didn't try to help and read from scripts about my situation. After I complained about the hold on my funds they actually lengthened the hold another week. Complained again and the agent replied with more scripted responses (you know the type, they begin with "im so sorry you have had a negative experience with having your funds put on hold, but I'm committed to getting this addressed to your satisfaction..." Totally disingenuous, and totally not truthful. They'e committed to convincing you that you are no longer angry about it but they aren't going to resolve anything at all. Anyway, I told the rep on the second chat exchange that her use of scripts was lazy and that she should instead try to actually do something to correct the situation and she hung up on me. Like, in what universe is the word "lazy" considered abusive? Awful experience. The whole company is very seller hostile and they reps don't have power to help you but they do have power to punish you.

I'm not buying anything I need help on a fraudulent vendor
& false delivery

I ordered a gold necklace & earrings. They were not delivered

eBay is a scam and a joke , doesn't surprise me they have lost a couple billion and are going to eventually crash, and every year gets worse and worse in losses. I was a loyal customer over 18 years no negative feedback, always 100% positive and permanently suspended my account when someone hacked my account and I reported it and they permanently suspended me when I was the victim who had to fight all the charges and horrible customer service from eBay. They never gave me a reason just got rid of me. And not one negative thing on my record ever with over 500 positive transactions. Don't waste your time with eBay !!

EBAY for sellers : WARNING. This selling site not for the faint of heart.

I have been on the eBay platform for more than 16 years and have a 100% satisfaction rating as seller (and buyer).

On a recent clearly false return request by a buyer, I was totally surprised by the difficult loops I had to jump through to get eBay on my side and to agree with my standpoint. After numerous and strenuous email messages, I finally was put in the right and all related expenses to this "sale" were reinstated on my account.

This whole procedure definitely left a sour taste in my mouth. The criticism one can read on several social media stating that eBay always (at first) side with the buyer is an understatement. They hardly open a case in favor of their sellers. I did not know but know now! Furthermore, eBay controls completely how and when they will perform a payout to you, the seller. They keep your banking details as a hostage. You cannot close your seller's account since you cannot remove your bankdetails from it - without eBay's approval.

This entire ordeal was very scary for me. I felt totally helpless and at the mercy of big eBay!
Luckily, it turned out OK for me. I intend not to go through such trauma again. I am moving my items to other selling sites.

Ebay has the worst customer service..hands down..it takes an act of congress to talk to live person..and than there is very seldom a positive resolution for a seller.

Talked online with a rep a few days ago (a labyrinth to get that far) and was told I could get back with them today and get things expedited. They even sent the transcript of him saying that.

Went through the labyrinth today and was told they wouldn't expedite it. The fact I have one of them saying that they would, in writing, didn't matter to them.

Now as of July 2023 there is no security for purchases on ebay. It used to be good but not any more. A seller listed 1000 vacuum seal bags but only sent me 100. The tracking shows delivered. For ebay that is all seller is required to have as proof of delivery. I am shorted 90% of order but paid full price. No resolution at all on ebay's online automated resolution system. Nothing but frustration using ebay now.

eBay should be investigated by the FCC. Vendors do not reply even when they send the wrong item. My bank has gotten involved. Do not shop Ebay unless you want to be scared.

Ebays customer service used to be good, but of late its got as bad as the worst company out there. I talk as an original ebay user in California and thence here in the UK for 17 years. The system is poor, the contact via a bot is useless, but on many occassions better than a person - if you can get hold of one. Ebay you need to wake up, there are other companies out there which I will start using. Your costs demand a much much better service

I have used E-bay for a while. I have put up with promised delivery dates by sellers that were delayed. However I purchased an item and the seller said I received it, when I was home on the delivery date and the package was not delivered. But because the seller said it was delivered Ebay would not honor their advertised refund guarantee.I cannot trust Ebay.

They just wouldn't help me resolve an issue instead had a guy just answered the phone and said bye, WHY what's the ponit in having customer service if Robots could do better this is why some don't deserve jobs and AI should be doing it, this is why can't have anything nice.

Used to be great, now if by chance you get on the phone its someone in India you cant understand with absolutely no authority. They have a script to lie "just spoke with manager" "back office doesn't take calls" "sorry cant provide info"
Then they charge fraudulent hidden fees endlessly, allow scams to continue and they just suck. Im done giving them my money hope they fold with their cocky big tech California attitude. They all got rich on company stock. Raised fees and dont care. They will fail

If i had option to give negative star
If i had option to give negative star, I would have given negative 5.

If you are a seller then it's your dreamland, but if you are genuine buyer like then this is worst worst worst place to do any shopping. Pay little extra in another platform but don't fall in ebay money back guarantee description. It's not that simple.

I ordered a used camera from ebay. The moment i hit buy it now i got fraud alert from my bank (which didn't happen before). I got scared and requested bank to decline the transaction and immediately requested ebay to cancel the transaction as well.

Bank declined the transaction however ebay reposted the transaction and didn't cancel my order. Instead they replied me next day saying item is already shipped which was actually shipped next day not in the day of transaction.

Then the item never arrived to my location. I reached out to ebay about the issue then ebay said it was delivered to some random school within 2-3 miles radius from location. They provided me the details and asked if i can contact them. I went ahead and called that school, and the school said they received the package but it's an empty envelope.

Being genuine buyer, I mentioned same to ebay. Instead of helping me out, they actually said i need to file a police report of empty package because the package was located. Now, if i need refund i need to go to police station for the first time in my life.
Then only i will get my refund. Otherwise i paid almost $1000 for an empty envelope.

So, don't fall prey of eBay money back guarantee scam. Not at all

Bought a skirt on Ebay USA to be shipped to DK.Never contacted by ebay global shipping service or the seller whom and where to contact and how to proceed to pay customs. In fact as it was shipped by global ebay services, the custom fees should have been included in payment charges together with shipping fees which I paid for. Result is the item was returned to the US. Ebay customer service has stalled refunds.. even though they as well as I can track the item and see it is on the way back to the US, and seller refuses to help whatsoever. I get the same sing, song and dance when I talk to ebay helpdesk/ services and / or by specialised services that ot is on its way. They are genuine masters in smiling through the net, but assistance and problem soving is a catastrophy. I often but goods or receive goods from the USA, so I know procedures. the seller and Ebay global shipping has made an error

Errors happen, but I do not want to be the one paying for it. Their claims on guarantees in case of non- delivery does not work as it should. Really left with the feeling of communicating with a poorly developed and trained AI bot. A living nightmare.

I've called a series of phone numbers regarding an undelivered item. All the numbers are for fraud ONLY ! They want me to resolve issues through their website ONLY, and communicate with the "eBay community" ?! Is the "community" on their payroll ?! You have a problem, and they run like little cowards !

I only had an account for a WEEK at most, and got suspended. Tried emailing customer service by their suggestion, got THREE automated responses back saying I "pose a risk to the eBay community", basically not actually telling me anything, not giving me a SINGLE reason as to why I was suspended, ALL of the emails are from bots, if that's the case I'm willing to bet my ban was automated. Tried resorting to Twitter, spoke to Lindsey who pretty much told me they can't do anything through social media and to go to their email system, sending me through hoops just to get this issue sorted. These people are useless, good luck trying to get in contact with a human being.

There's only one way to put it eBay sucks I better fire on here for many many years now and it's went from okay to a whole lot worse I have to wait 30 f****** days for help by their rules if something doesn't come by the shipping day 5 minutes later you should have a refund if it's more than 24 or 48 hours past shipping day they want me to wait 30 days then they'll help f*** eBay

Worse experience with ebay customer service, i was loyalty for 7 years and they didn't even try to help me, representative didn't care, they didn't ask how they can help

Probably the rudest encounter I have ever had, during a chat with Kartikay on 4/18. I was connected very quickly, within 30 seconds of submitting my question to chat, so off to a good start there. I asked a question, and Kartikay was quite unhelpful, which in retrospect makes sense - it sort of seems like my issue is related to a glitch in their system so I am not sure Kartikay could have helped. But then after not answering my question, Kartikay was extremely rude - the worst customer service experience I have encountered in my entire life. Not sure if this is an eBay issue or if I just got a bad apple, but this was quite bad.

EBAY CUSTOMER SERVICE LIED TO ME....TWICE! I sold an item on eBay listing it in AS-IS condition, it was purchased and a week or so later the buyer asked to return the item, I reminded him that the listing stated that it them was AS-IS, he persisted in returning the item and opened a return request. I contacted eBay and spoke to a customer support agent who told me to go ahead and accept the return and when I receive the item I will be able to dispute the return, it made no sense to me, but they said that is how disputes are handled. The item was returned to me (which I had to cover the shipping cost), and I called eBay back to enquire about my next step, they then told me that I had to refund the money to the buyer at which point I would be able to appeal the return, so I did this at there request, so now I go to appeal the refund via bays site and it states that... "THIS CASE IS CLOSED AND CAN NOT BE APPEALED". So, ALL the information given to me from the customer service department on eBay was LIES. I have used eBay as a buyer and a seller for over 23 years, but I will NEVER sell, and do my very best NOT to buy anything via eBay ever again. UNPROFESSIONAL AND NO REGARDS FOR SO CALLED "SELLER PROTECTION"

I tried to buy something and got scammed. I've been trying to contact someone anyone to resolve this. It tells me to just follow the steps. I need to talk to a person to resolve this issues. I'm afraid I just lost money to a scammer and can't get it back.

Why won't you help me get back on ebay?

I was suspended and don't know why. Your help site is inadequate in informing me how to fix the problem. The site won't allow me to retrieve my email to verify. I need help with this matter.

Every time I contact eBay help it's just minutes 2-3 minutes tops before I'm speaking with a live person who in my experiance have always been ultra patient with me, friendly as can be, and as knowledgeable as anyone could hope for....I wish they would have a place to leave feedback on the help immediately after the calls or chat room

Customer services are really good helpful people who responded quickly and efficiently to my problem and refunded my money

As a buyer they lied, tricked and cheated me out of customer service. As a seller they stole and cheated me out of my money. I'm so done with ebay, I only hope they'll be held accountable for all the corrupt deeds and customer frauds.

I am a Top-Rated Seller on Ebay. I don't run into many problems. When I first started on Ebay, I had buyers trying to scam me but when they seen it was not going to work, they stopped. Now and again I have buyers who don't pay. One of the biggest complaints I have in regards to Ebay is selling itself. WE basically have to give our stuff away, Ebay gets rich, and we take serious losses most times, because buyers are trained that on Ebay, you can get good quality items for nothing, and most don't want to pay for what the items are worth. The fees and shipping in the long-run kills the sellers.

Excellent. I recently bought and paid for a purchase on eBay through PayPal. 2 days later I received an email from eBay telling me that the seller I had purchased from had been compromised and taken down. Obviously I had paid and did not want to loose my money...... Did go onto my eBay account to address the issue but decided instead to Google the customer service number. I called, gave details and they took care of the whole thing. They logged it, then escalated it to the next level and I had my money returned within the hour. Literally sorted within minutes.

Ebay customer service reps were actually really nice, but due to the system they work under were unable to help me. The issue was that I closed a return case before asking them for help with it. Apparently, if you do that you're screwed. The Ebay Money Back Guarantee is only valid if your return case is open as they can't reopen it due to "internal" policy. I actually went through the Money Back Guarantee customer policy online with the service rep on the phone and they admitted that I had a valid argument. So, if anyone higher up at Ebay reads this, please update your online customer facing documentation to be reflect what your representatives are following. Not a pleasant experience, but at least now I know. DON'T CLOSE YOUR RETURN CASE FOR ANY REASON UNTIL YOU'VE GOTTEN YOUR MONEY BACK!

Called customer service on September 17, 2015 in the morning, very helpful, friendly, and solved my my issue fast and I was very satisfied with outcome, previous call on September 16, 2015 at night wasn't a good call they did not want to solve issue, will always callIin the morning where they are more helpful and freindlier

Talked to customer care on September 17, 2015, very helpful, friendly, and helped me with my issue and I was very satisfied with the outcome, glad I called back from previous call on September 16, 2015, very unsatisfied on that call, will call from now on in the morning they are more helpful and eager to help

The agent I spoke to was particularly pleasant and helpful! They aided me to solve my problem immediately! Having worked on the other side of a live chat myself, I am aware how difficult and challenging it can be, they handled my query in a timely and professional manner and provided me with a first time, instant resolution.

I was expecting a horrible experience. To my surprise I got a very nice young man spoke wonderful English he was really polite and was willing to help me with two different issues. I had listed a luxery item it sold for 287.00 my eBay fees ended up being 58$ for the one sale I made. I knew that was to much. He agreed he assured me half will be tooken off in three days. Then I asked if I could ask another question he said of course. I listed the same item a month earlier it didn't sell. But I had got an invoice for 14$ anyway. He explained why. It was actually my fault due to having a reserve on the listing. He is curiously refunding me the 14$ anyway since I'm new to eBay and wasn't aware of all the different fees. He was an awesome costomer service rep! I wish I would have gotten his name he's great at his job! I've never had such a great experience with any costomer service :)

Called customer support about a reserve fee error and got it fixed in under a minute.

Hi, I am new on ebay to buying stuff. I was having problems with registration on ebay I called customer service and one of the representative name Linda she is so nice , supporting very passionately help me explain me for my order and regstration.she called me twice to finish my transaction how can I do on my phone. I am very happy satisfied with her service I really appreciate. Thank you Linda.

Ebay suspended my account because my grandson's x-girl friend had a suspended account and my grandson had used both ebay accounts, eBay's customer service reps were so nice and kind and worked with me to get this mess corrected, they were all very courteous, I know they were very busy but each one acted like I was their only customer they were patient helped me with an appeal and today the problem was resolved and I am back on ebay..Thank you ebay customer service you all are awesome. I wish I had all their names I would thank they each.. great job ebay customer service!!!!!!!

Truly a pleasure to meet Ron he was informative , very helpful. Triple AAA service

I am unable to receive my Ebay Order ,please Investigate it Why.This is a Motorola Internet Modem.

My experience with customer serve and the protection department was excellent. They listened and helped me.

I could not ask for more than that.

Thank you to the customer service staff at eBay, you people are wonderful and I appreciate you.

Anyone calling them, try to be calm and explain your situation. They honestly want to help.

I Just Used The Phone Number Supplied Here And Talked To A Representative From Ebay. She Responded Very Positively And Is Making A Great Effort To Resolve My Buying Conflict Of A Cell Phone That Had Been Reported Lost Or Stolen And Is Useless To Me. I Am Currently Very Happy With Ebay's Response To My Problem. Babeladyj

We are very satisfied the product and the transation.
Carl Arrington

As happens too often, a seller sent me garbage instead of the item pictured on his listing. He'd deliberately misrepresented the item as "Like New" when it was not even in acceptable condition. And, as usually happens, he didn't want to take responsibility and make things right.

I called eBay and they were on top of the situation immediately. The representative was pleasant enough and effective, making sure that I wasn't out a dime for the seller's mistakes. I got my money back plus return shipping - the way it ought to be.

I bid on an item and I won the item and the problem is that the seller doesn't now ship to my place and when I asked him for a solution, he put a $10k amount for shipping for that item and the item itself isn't cost with that amount as the item is less then $100 and the shipping for it is $50 and I tried contacting the seller so many times to either cancel the transaction or change the shipping fee and he doesn't reply to me at all. And ebay doesn't have an option to cancel a transaction if the seller doesn't reply to my emails so it does annoy me a lot that I can't do a thing.

Really impressed with customer service. The person who I talked to was very polite and I had my problem solved immediately. I love to buy on ebay because they are very honest and responsible. Thank you very much!

Excellent Customeer service and helping on items i couldn't post!! very professional and paatient

Thank you Ebay Staff!!

On one hand, I can understand the Mega Malls who sell on ebay make ebay quite a bit of money. Therefore, get top slot in CS help. On the other hand, as a small time seller, the few times I DID need help through CS, not only did I get through right away, they resolved a few very serious issues for me immediately.

Overall, I'm very satisfied with the help I received.

After reading all of the comments about horrible customer service, I was pretty sure I was going to be extremely frustrated if I called the eBay phone number. Instead, I was pleasantly surprised; it only took a couple of simple steps to reach a human (and I even bypassed the step where the automated voice asked for the name on my eBay user account). The representative with whom I spoke was friendly & professional, and while she did have to put me on hold briefly (under 2 minutes) to "research" part of my question, she was able to explain everything to me without me needing to ask for a supervisor or a different department or anything along those lines. Based on her accent, it wouldn't surprise me if the call center I where she was stationed is, in fact, in another country; once or twice, I needed to ask her to repeat something because I wasn't sure if I'd understood what she said, but I've had to ask customer service representatives who are clearly based in the US to repeat themselves, too. The fact that English wasn't her native language didn't seem to impede her politeness, her ability to answer my questions, or her professionalism. I wouldn't hesitate to contact eBay again if I have questions in the future.

(866) 540-3229
open 8 am to 10 pm PST

they take TRS now as well, i just got satisfaction.

Hi all,
I am a *former* eBay employee. First & foremost I want to say how sorry I am for being forced to be rude to anybody I talked to on the phone when I worked for this sweatshop! Especially after Meg Whitman took over! Or "Maggot" as we employees called her behind her back because her homeliness gave everybody the creeps!!

She was not so bad to work for at first. But once we started getting bigger & took off she began to be r a real pain in the fanny to work for. Suddenly she developed a "screw the customer" attitude although she will tell anyone who asks that she has to make "tough choices" about eBay getting too big for its own good. About 10 years ago were her first layoffs, giving more than 700 telephone support reps pink slips, while sending another 50 to the email support department! Meg claimed we needed to make cuts, but why is that when 2002 was the peak of eBay's boom? She then laid off another 200 phone reps at the end of 2002, just in time for Christmas, & started the live chat feature by transferring another 100 people to this new department. Luckily I had some seniority since I was one of the first 10 telephone reps ever hired by eBay. I was under the impression from her & Jeff Skoll that I would be considered being promoted to be a supervisor in the customer service department. They opted for Scott Sidwell instead but I still was not worried too much at that point. But the layoffs continued, ever year biannually in June & December. And 99% of them were in customer support! During this time Meg also decided it was a bad practice to give our real names over the phone. She & Scott decided everybody who remained had to give a false name that began with the letter C, & this has to do with it being the first initial of her newly hired relative that I'll write more about later. The name they forced me to give was Chapman! Honestly, who would name their child that? Despite this being totally illegal, and it still is, Meg is the originator of the jerks in India who lie & tell you their names are Mike or Kevin! I think it was not long after this that she began forcing us against our will to lie to those who called and tell them that any problems they have with the site are their computer, even when it was our server being overloaded & crashing, which happened almost every day! The email reps were also being forced to lie and claim eBay had no phone support, again this is something that is completely illegal but Meg was getting away with it. I remember it was about the summer of 2005 when all the remaining phone reps who had been there longer than me decided to get out while they still had a chance, since at this time there were only about 500 phone reps left & felt there was no more job security! Eventually I caved & began sending out my resume because I knew it was only a matter of time before telephone customer service would be eliminated altogether. I did not get so lucky, sadly. As many will remember, telephone customer support was completely done away with by December 2006. By this point, there were only 250 of us left, and only just over 400 total employees at eBay's San Jose office, a far cry from more than 6,000 employees at our peak! At the end of our shift on that rainy December night, Meg came into the phone support, waited for all of us to finish the call we were taking & told us "your services are no longer needed here, so clean your space & get the hell out & we will mail your final checks to you!" Yep, her *exact* words! That's right, the longest tenured customer support rep at all of eBay & I was tossed to the curb like I was garbage. And only a fortnight before Christmas no less, which was quite a present wasn't it? I was not the only one but it still stunk. J.D did bring back telephone support in late 2008 but every rep is in India or Philippines!

By the way, all of those scripted emails sent are Meg's own doing! She typed all of those herself. No wonder it looks like the same person is sending all of them but signs a different phony name on each of them.

Is it any wonder eBay's customer service is being voted among the worst of all internet based companies year in year out? Forbes, Consumer Reports, all have eBay voted as the worst for several years in a row! Meg even tried to bribe all of them but they would not take the money!

Meg's gubernatorial campaign was a joke. Her commercial stating how eBay had only 30 employees is the single biggest pile of B.S. that spewed from her mouth during her run. There was already 10 times that many when I started working for them in 1996! When she started working for eBay in early 1998, the San Jose office had just over 5,000 workers, not 30. When she left in early 2008, guess how many people still worked in that office? Only 178! Where did those 4,800+ jobs go? Mostly India!! About 20 also went to Utah & Illinois. Those offices have all of 10 people at each of them & they do almost nothing except for tech stuff! San Jose office now employs less than 150 & most of those are just the big wigs. Sure, eBay might have 17,000 employees but that number is worldwide! Here in the states, there's barely 200 employed by eBay. No wonder Pierre donated to the campaign of Meg's opponent Jerry Brown!

The 1-800-749-3229 phone operator who hangs up on everybody? Meg’s nephew! I would give his name but I do not want to have to face charges not if but when a psycho goes after him, even if I did give out his first initial above. Not that he ever gives anybody his name, even if it is required by law, knowing him he would give a fake name even if he did give his name when he answers. He once admitted by his own count that he has committed more than 10,000 federal offenses over the phone! I would imagine that number is more than 10 times that now! His attitude on the phone reflects his attitude in real life! He is a total a-hole. All he ever did was tell us “if you don’t do what I say I’ll tell my Aunt!” Everybody his Aunt Meg fired hates him almost as much as her! LOL!!!!

And how did J.D. end up getting his job? A well circulated rumor suggests he & Meg were having an affair. Even if there was no solid proof one has to wonder how someone so low on the food chain became the new CEO? Might explain tehe main reason eBay has been losing billions since he took over! LOL!!!!!

Yes J.D. is on the BBB's board, so any & all complaints are pretty much ignored. Can anybody else explain how a company with more than 100,000 pending complaints gets an A+ rating? And if a seller ever complains to BBB their account will be expelled! Since BBB will not take anonymous complaints. eBay will look up the person's name to find their account and place it under suspension, only to never allow the person to get it reinstated! Meg was on their board too, so the same things also happened during her tenure!

Not all is lost for me & my family, however. We have had some revenge on eBay. Last summer, my son held a job at the pizza joint the eBay brass used to get their orders from. After he started, the quality of the food going to J.D., Meg's nephew, Bill Cobb, & all the other scumbags began to rapidly deteriorate. LOL!! They now have to use a much more expensive place. Oh, and neither Meg nor J.D. has ever given as much as a penny for tips to the drivers!

There you have it, direct from a former employee of this trainwreck!