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eMachines

Customer Service Ratings and Comments

eMachines is ranked #46 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 63.42 out of a possible 200. This score rates eMachines customer service and customer support as Disappointing.

NEGATIVE Comments

14 Negative Comments out of 18 Total Comments is 77.78%.

POSITIVE Comments

4 Positive Comments out of 18 Total Comments is 22.22%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • Purchased an emachines for my son for Christmas. Hard Drive went bad two months later. E machines said it was damaged in shipping and would not fix it. Also - the language barrier is unaccepatable. Come on give us americans and keep the jobs at home!

    Anonymous 2/23/10 12:08PM

  • I bought a brand new emachines laptop in DEC09 for my son for Christmas - 2 weeks after he got it, I had to take it back because the internet would not work. It was determined that the WIFI card had gone bad and had to be replaced. Two weeks after getting it back, it stopped working again - very sporadic behavior... would work, wouldn't work, so I took it to Best Buy where I bought it and they ran diagnostic tests (took over an hour). They found no viruses, no spyware, nothing bad, and determined that the hard drive was bad and had to be replaced. This laptop has only been used a total of maybe four weeks and it's getting the second thing replaced on it. So they tell my that I will have to get a recovery disc and to call the company to do so. I just spent 20 minutes on the phone with someone who can't speak english, to find out that because the system is so new, there is no recovery disc and to call back in 10 business days!!!! I bought this laptop three months ago, but there is no recover disc available for it????!!!!

    Anonymous 2/22/10 12:27PM

  • I had the most "FRUSTRATING" experience!!! I was more annoyed with the language barrier, than the fact that after a number of calls my problem still was not rectified. If I said "can you repeat that" once, I said it a hundred times! I would not recommend purchasing this product to my worst enemy. Why is there not any multi lingual tech support personal????

    Anonymous 2/16/10 5:23PM

  • worst support ever best advice for anyone that's needs help this get a new tower these people are this flat morons cant ever make a order right horrible support center

    Anonymous 1/30/10 11:37AM

  • they got the worst tech support ever I mean its so bad they dont nothing execpt turning on a computer they rather sell you stuff they help you very bad support team bring the jobs back to america instead of india
    by the way people in india learn how to say r's and f's please learn the right way

    Anonymous 1/29/10 11:32AM

  • i am so pissed right now. i called 8 times before speaking to a person that doesnt speak english. they hung up on me 3 times and finally she told me she couldnt help me at all.

    this is pathetic

    ive had better service from cell phone companies

    Anonymous 1/25/10 4:03PM

  • WORST support EVER, wouldn't let me speak to someone because my warranty ran out!
    I just need another recovery disc(I have a "fatal virus")
    how will i ever get my computer running again?!
    :(

    Anonymous 1/1/10 7:29PM

  • I purchased an e-machine from Wal-Mart, which is a rebadged Acer. The box, and computer appeared in perfect shape, so I wrapped it and put in under the tree for my wife. When I booted it up the first time on Christmas day I noticed a very small 1" crack in the display. Upon calling ACER support, I was told that it was not a warranty covered item. That is was damaged by me or shipping. I naturally challenged that because the box had no accordian marks, no dents etc. They "the Indian support center" suggested I call back for 2nd level review the next day. That call resulted in rehashing and being told no warranty and that I would need to do another 2nd level review. I returned the computer to Wal-mart, which was gracious about it but did not have a replacement. Knowing as much as I do about computers, I've learned yet another valuable lesson. Acer No! HP, Dell, Toshiba, Sony YES!

    RSVETS 12/31/09 6:11AM

  • So far, the 2 phone numbers listed on my tower for support don't even work.. They're out of service or some such thing. All I want is to contact them for another system recovery OS disc, and just finding a WAY to contact them is ridiculous. And I read in one of the commets they gave someone a hard time about getting another disc - wish me luck, for if?when I get a hold of them! ugh..

    Anonymous 12/26/09 8:24PM

  • I guess customer service is a thing of the past!!! And you just plain suck at it!!! What ever happened to being able to actually speak with a real person?

    1estera 12/25/09 5:03PM

  • I bought an e627 laptop. When I created an administrator user, it locked me from any admin. access. When I tried to get this resolved through online chat, they told me they could not help me and call I.T support that I will be charged for....I just bought this unit 10 days ago! Where the hell customer service is located, I'm sure the climate is the opposite from where I am. They could'nt give a rat's ass about my problem. They just want to know if its plugged in properly and did I push the button! Emachine customer support is a joke! they can all kiss my ass!!!!

    mazda311 12/15/09 8:17AM

  • I have dealt with acer/e-machines for 5 years now and thier customer service isnt worth the free call. I have had to return 2 monitors and 2 towers ( one tower didnt have the proprer r.a.m it was supposed to have and a faulty harddrive) I have even called acer headquarters to get problems resolved yet they seem to not care about customer satisfaction and keeping people happy. I work on computers for a living and had to tell them what was wrong with thier own machine ( they insisted i was wrong however, I was 100% percent correct). I WOULD NEVER RECCOMEND E-Machines/Acer to ANYONE !!

    techgeek75 11/4/09 11:38AM

  • have been trying too get a windows 7 ordered for the last 3 weeks.just keep getting a runaround.many many people keep responding to the e mails i send. they all keep saying s/n no good or machine not reg, or s/n not on file. i have sent and faxed this info along with address phone state county shoe size and sex but all they do is e mail back asking for the same info. 800 help line was used but could not understand the english spoken. good luck, my machine was bought at best buy on july 2 2009. J.D.

    J.D. 7/25/09 4:22PM

  • this company does not care if it loses customers. they wont even send me a reinstall disc when i talk to them over live-chat. they insist i call a toll number and then disconnect from live-chat. i would urge anyone thinking of buying an emachine to look elsewhere. they are just downright rude and dont care if you are helped or not.

    Anonymous 5/12/09 10:48AM

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  • After reading all the negative reviews, I was prepared for a head ace! But actually it was great I typed in the PC ID number and was connected to a live person within a matter of minutes. very explanatory!

    Anonymous 2/12/10 9:57AM

  • Once I got past the automated prompts, the service was very responsive. They registered my SN, which kept getting kicked out on-line and took care of the defective keyboard issue I had.

    Anonymous 2/9/10 4:23PM

  • I called and sat on hold for 5 to 10 minutes, but once the live person answered they were very helpful and resolved my problem and now my computer seems to be working again. We have had 2 eMachines and they are good computers for kids. It all goes back to you get what you pay for what do you really expect for $400. If you want a Lexus you don't buy a pinto and expecting it to be the same....

    cittycat2287 11/7/09 11:30AM

  • come on the are very friendly and wiling to help was talking a hourabout the pros and cons of windows vista and 7 and got my windows 7 disc its depending on your atitude

    jarra 10/21/09 6:26PM



  Contact Information  
Customer Support
866-586-2237
Complete eMachines customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete eMachines customer service phone numbers and contact information at ContactHelp.com
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