iPhone

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my screen has dimmed. I called the iphone store who could not answer any questions as they "are not tech support",...do they not own the phone? i called customer service ...20 minute wait??? geez!
I was looking for guidence not an immediate resolution! I was calling from work and thougth if I called the store they could give me some ideas or direction...does anyone have any ideas or thought on what it would take to fix my phone? other than "your phone is out of warranty " I already knew that!
ugh! 8/14/10 12:53PM
This sucks. Tech support ought to free, i.e., rolled into the cost of manuf. sales & distrib of a product (and is free everywhere else I know of).
Anonymous 6/19/10 2:06PM
I bought my phone end of April 2010 at the Apple center in Gurney Plaza, Penang Malaysia and the phone was completely not functioning less than one week when I went to Singapore at 27/04/10. I went to Apple centre at ION Singapore, I was told that they can not help me, I need to go to service center at Summerset Singapore. I managed to go to service center at Summerset Singapore but sad to said after all the trouble I was told that my warranty is only limited to Malaysia and I have to go back to Malaysia for service.
When I returned to Malaysia from Singapore, I sent my iphone back to Apple center in Gurney Plaza on the 03/05/2010 and until now there is nobody know what's wrong with my phone.
I feel that I have the right to ask for one to one replacement. I do not want back the repair one which I bought less that one week old. Other wise I should get the refund for my money.
Anonymous 5/12/10 8:56PM

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