Nikon Customer Service

User Reviews, Ratings and Comments

Nikon customer service is ranked #452 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 33.74 out of a possible 200 based upon 386 ratings. This score rates Nikon customer service and customer support as Disappointing.

NEGATIVE Comments

360 Negative Comments out of 386 Total Comments is 93.26%.

POSITIVE Comments

26 Positive Comments out of 386 Total Comments is 6.74%.

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Product Knowledge

Disappointing Overall Customer Service Rating

  • Nikon

    Customer Service Scoreboard

    • 33.74 Overall Rating
      (out of 200 possible)
    • 360 negative comments (93.26%)
    • 26 positive comments (6.74%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.8 Issue Resolution
    • 3.5 Reachability
    • 2.1 Cancellation
    • 3.4 Friendliness
    • 2.7 Product Knowledge

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Posted by Anonymous


I'm so disappointed in Nikon customer service. I bought a refurbished Nikon Z9 back November 2023. I was happy when I got my favorite camera that I pretty much save up most of year to get. I found out recently that the mode button to access 120 fps didn't work. After watching so many videos on YouTube. I call Nikon to see if someone could help me. The guy I spoke to tried to help but couldn't help me. So he look me up in the system and said that my refurbished Z9 was still under warranty and I could send the camera in to be repaired. I didn't want do this because I had some major gigs coming up. So I call again the next day to see if there was a work around. Again no success. So I sent my Z9 in this past Tuesday. I get an email yesterday(Friday) saying that they needed my shipping address. I'm like what! All that was included cause I made sure with the lady at the UPS store. Plus, I should be in their system. So I call nikon again spoke to someone and he told me that my return address was all wrong. Also, to add insult to injury, I was told that I sent my Z9 in for a cleaning.. At that point I totally lost it! No way the camera was sent for cleaning. It was sent In because I couldn't access the 120 fps using the mode wheel to show on the display on the back screen of the Z9. So the person I spoke to was able to help me get things straight. So he said he would reach out to the service center and I should be good. He also said he would call me to let me know that everything was good at the service center. Next thing I know I get a phone call and an email from the service center. The email states that your Z9 is ready to be shipped and we need verification of your address. In addition to that U owe us almost $500 dollars to fixed your eye piece on your Z9. Immediately, I couldn't get to phone fast enough to call Nikon back. To my dismay, I get this woman in customer service talking to me my like I stole my camera. Also, she was very rude to me and was over talking me to point I'm like lady I spent my hard own cash on my camera. What in God's name is wrong with U? I'm so done with U.. Can I PLEASE talk to your manager or supervisor.. At that point she puts me on hold for like twenty minutes. I'm not making this up. This is so not funny to me. My blood pressure is boiling at this point.. Her manager gets on the phone and begin to tell me that I would need to send in a proof of purchase that I bought my Z9 back in November. At this point I really want it to hurt someone!! This makes absolutely no sense to me. I say to the guy check your system. Why would I need to send U guys proof of purchase? He put me on hold again and come back yes U're in our system.. Please pray for me that I get my Z9 back and fixed!!

Please!!

Sincerely Z6 & Z9 owner!!

Posted by Phaulkon


I recently emailed Canon this...

Some years ago, I bought a Nikon V1 camera. The camera is still in the original box. It has not taken a single photo. Initially I could not get the camera to work as the screen was absolutely black and it seemed that the lens was not communicating with the camera itself. I cleaned the contacts but still no result. In any event I put it back in the box and forgot about it. I recently took it out again and again still a black screen although I can see the menu items etc. I know it's been a few years since a I bought the camera. and obviously it's not under warrantee however as gesture of goodwill I'm asking if Nikon can assist with repairs, I stress that the unit has not taken a single photo.

I received this reply...

Thank you for contacting our support team. We are sorry to hear about your Nikon camera not functioning. At this stage, I would kindly suggest for the units to be assessed for a quote as to what or where the issue may be.
Please do contact our Authorised Repair Centers that is within your State to discuss having your unit assessed thank you...The servicing is performed at the standard charge rate for repairs required for your unit after inspection.

I understand the camera is an old unit but has never taken a single photo, I was hoping for a goodwill gesture from Canon but i received a meaningless response.

Posted by Dano


Very sluggish service. Of the last half dozen repairs, none was ever completed in time for the upcoming assignment; two weeks is never enough time; loaners not made available; communication from the repair dept. extremely lacking and management does not care. Essentially Nikon does not want to deal with you. Respectfully, my professional NPS membership notwithstanding.

Posted by Ken


Very disappointed with Nikon customer service. Recently sent in a pair of Nikon Monarch WP 10x40 binoculars, that I purchased many years ago, for a basic cleaning and service. They told me that the service was covered under warranty and that once parts were in they would get them back to me. After a few weeks I attempted to contact them for an eta and was told that they were still waiting for parts. A week later, a new pair of binoculars arrived, but they were not nearly the quality of the older glasses. The filed of view is 40+ feet less than the old ones. The eye cups are hard and not as comfortable as the old ones. And the glass is not as clear or bright as the older model. I contacted via email but got no response so I called in. The woman on the phone told me that the new ones were better and that I should be satisfied with them. She is dead wrong. he told me our call was recorded and that I would receive an email back regarding our conversation and that she would include that at this time the customer was not satisfied. What I received was a brief email that did not reflect our conservation at all. At this point I am sorry I have spent so much money over the last 25 years on Nikon products. I would recommend looking elsewhere for optics. Look closely at Vortex, by all accounts they truly stand behind their products

Posted by Anonymous


I have been a Nikon user for over 15 years. After upgrading to the Z series due to my dslr cameras not being able to be repaired by Nikon and being discontinued, and spending thousands of dollars over the years including my last order, I was appalled at the customer service when I tried to locate my order to see if it had been sent. They treated me like an idiot and basically scolded me for trying to locate it and acted as though I didn't understand how shipping works or that I knew how to even use a camera.
Im tempted to send my order back ( if it even arrives in time for my next shoot) and switch to Canon since I have to switch all my lenses to the Z series anyways. Thanks Nikon for the "help" and for treating long term customers like garbage.

Posted by Anonymous


I've been using Nikon professionally for 10 years--- and I'm officially done with them!

I just upgraded the company I work with to the new Z system and bought THOUSANDS of dollars of gear equipping them with the Nikon z8 system.

The new z8 DOESNT WORK WITH ANY PRO LIGHTING OUTSIDE OF NIKON!!!!
Worst and least helpful customer support I've ever had in my life-- basically telling me to go f*** myself.

I'm done with Nikon forever. Have fun falling behind Sony, Fuji & Canon. I hope Nikon goes broke

Posted by Anonymous


I sent my relatively new Nikon D850 to be cleaned and serviced. It was shipped back UPS and NEVER DELIVERED TO ME! I had told them to contact me when the service was completed and give me shipping info - they did neither.
I have spent numerous hours on the phone and writing customerservice. They are doing nothing to follow up on the loss of my camera so I have retained an attorney to contact their legal team. DO NOT BUY NIKON! They are not the same company they used to be.

Posted by none


sent my Nikon D610 in for service and cleaning, got the camera back went out and did some shots and low and behold i had a black strike on the right side of the picture. come to find out it was a bristle on the mirror. poor work and apparently no QA checks. will find a local shop from hear on out. very disappointing.

Posted by PDX Yak


Nikon Product Support is worthless. They don't know anything about cameras - not even the basic stuff.

I called twice because I figure the first person was just a fluke
- the first person told me that AF-C was dropped from the D850
- the second person told me that Continuous AF just means the camera continues to shoot and doesn't have anything to do with focusing.

Unfortunately, I'm not joking.

Posted by UNKNOWN


I called Nikon today for support on Nikon Image Space. The staff that I spoke with was abrupt and maybe rude. Numerous times I attempted to explain what I was looking for, and numerous time they were abrupt.

Bottom line: they had not knowledge of what I was requesting but did not want toa admit it.

Posted by ANNE


I had a camera I returned to be repaired and you sent the P900 instead saying you no longer service my camera. I disliked the heaviness of the camera but acceepted it. Then the camera would not work after a couple of years so I once again sent back (it would not turn on) this time you charged me approx $230.00 with shipping to have it fixed. I then received today and it still does not work, you stated you had done all kinds of things to it but the bottom line is upon talking to Tyler your repreentative, it is the battery that was not working and they cost nearly $60.00 yikes! thats just not right - didn't you check that first? I am disappointed in Nikon. No more recommendations or sales from this customer!

Posted by Anonymous


There is no customer support.call the number and get sent through a medical device ad, then nothing. Worst customer support in earth

Posted by Randy


I have been waiting months for a repair to the autofocus mechanism for my AF-S 24-70mm F2.8 ED lens. Nikon in Australia is a disgrace. No spare parts. No idea when things will improve. Apart from that, they seem to be putting all their effort into their new Z line mirrorless cameras, abandoning 50 years of consistency with their F mount series. Well, next time its definitely a Canon camera/lens rig for me. I like by D850 and older D series rigs, but if you cannot source spare parts there is little point buying high end gear from Nikon.

Posted by Larry


You can't even call it customer support if it's non-existing; absolutely low life approach after selling $6500 cameras to somebody. Nikon should be absolutely ashamed of itself!

Posted by troche1104


I sent my D5300 in to the Long Island Nikon Repair Center for Premium Maintenance Service. When I received the camera back after the service was completed, the discoverd that the lid for the internal flash was jammed. I called the Center, told them the problem and they gave me prepaid shipping label to send it back to them to get the lid fixed. Now they tell me I need to pay $248 for the repair! It's impossible for them to deny that the lid was jammed while sitting on their repair bench, but they deny it anyway. Unbelievable!

Posted by Stelios


NIKON service? Forget it.

Posted by Months for a warranty repair wit


My 2x TCIII developed a faulty switch/button half way through the warranty period. Lenses would not engage properly (no 'click'), & remained loose. The item was sent in under warranty in early July. It is now September & I have had an email telling me 'there will be a delay'! No temporary replacement has been offered at any time. After enquiring, I find that the item ended up in Nikon Europe (Netherlands) where it was outsourced to Estonia, where it still is! Nikon- this is the last straw. Why no replacement or other compensation when under warranty with a delay of this length? This is far from good enough. At least repatriate warranty repairs to the UK from the Netherlands for UK based customers! This is ridiculous and totally unacceptable.

Posted by Lori


Well another negative comment. I bought a nikon p950 in December 2020. Last week June 2021 it stopped working. Would not turn on. We went to the store we bought it from as we bought the extended warranty ( waste of money ! dont buy it) Was told still under Nikons warranty so send to them. Cost me 55 dollars to ship it. I get a message back telling me not covered because of impact on the lens! They sent me a picture of a tiny mark on the casing. Seriously that happened months ago and all was fine.It is a blemish nothing wrong. So now I have to pay to have it fixed which is 1/2 the price of the camera plus shipping back to me. Wish the camera was not so wonderful. Nikon sucks and never buy extended warranty with them.

Posted by Yu


Counter staff don't know what they are talking about
Poor communications

Posted by Anonymous


I purchased a Nikon Z50 and can't upload my raw photos without the Nikon software that interfere with my use of Lightroom.Your support can't help me at all. Not photographers and not familiar with the Z50 and not aware of pitfalls of the software.
Useless in support for me.
Kathy

Posted by Laura12345


I bought the Nikon Coolpix W300 who should have been waterproof but 1st time I used it, it took water. After the repair I went back diving and water came in again. As the warranty was over for 1 month only the CS said the camera was broken and could not be repaired. So I bought a camera 300$ that I never used and and no photos of my 2 last holidays... Thanks Nikon.

Posted by Eyeinthewild


Sent a lens in with AF problem. Estimate very non-descriptive. Want an exorbitant amount to fix (half the cost of brand new lens, same cost as used). Last time I sent this lens in it was under warranty and they sent it back with a screw missing (lens stop mounting screw). This is just another of several bad experiences with NIKONUSA western u.s. service. Very disappointed as usual.

Posted by Joe905


Sent my D750 in to Nikon Canada for the shutter recall. I checked on the status after 1 week - "waiting for parts". Really? You issue a recall and don't have the parts in stock?
Received my camera back after 3 weeks but the eyecup was missing. I called Nikon Service back and told them of the missing part. They said they would send me the eyecup immediately. After 10 days of waiting, I called back. They said they mailed it out a couple of days back (meaning they waited a week to send it). I have now been waiting 2 weeks for something that should have taken 3 days to reach me.
It's gotten to the point where I'm going to purchase a new eyecup because I'm tired of their lies and waiting for Nikon to correct THEIR mistake! I won't even start on the broken contact and chat links on Nikon Canada's website!

Posted by VERN


Disgusting service from there repair centre. Said camera was damaged by me a refused to repair under warranty. Camera lens than 2 month old.

Will never buy any Nikon Products ever

Posted by bicycleagent


Nikon CS Sucks. They have an email based system where they send you cryptic responses to your problem, and in my case they have yet to offer a solution or accept my suggestion after about 10 interactions and elevating the issue to a supervisor.
My problem is the objective lens covers for my binoculars broke. They don't have the replacement part in stock, won't tell me it will be, and won't send a reasonable alternative part I have identified from another Nikon bino. Terrible customer service.

Add your review!

Posted by Anonymous


After over a decade in the field my old Nikon Monarch M5 binoculars were in serious need of some TLC. Sent them in and received a brand new pair. Unbelievable. Good to know that some companies truly stand behind their great products. Thank you Nikon.

Posted by George


NIKON encounter of the BEST kind!!!
My D7000 would not release the 70-300mm lens. I took it to the Australian Service Centre and the service managed to separate the two components. Upon examination it was revealed that the little stop screw in the lens had fallen off and jammed the lens to the body. I pleaded with the serviceman to have it fixed for me in a hurry as I wanted the lens to go with my daughter to ANTARTICA within a few days.Three days later I had the lens all fixed and was also given the repair job COMPLEMENTARY!!Great job and thanks to the Customer Service Manager for his understanding and kindness.
George Petrou

Posted by Oregon Sandy


We had an amazing experience with Nikon customer service and in particular their warranty repair department for Sport Optics! We have an older pair of Monarch Binoculars that had been broken. I went online and set up a repair request and mailed them back. As soon as they received them they offered to fix them under warranty with no charge. The fix was super fast and we received them back in about a week looking good as new! I will always purchase Nikon hunting optics!

Posted by Mike


I was on vacation and "somehow", my brand new Nikon Coolpix P340 had a lens error halfway through. I was pretty bummed about it, but I think I was dreading the idea of spending more on this camera just to have it working again. After reading all the negative reviews here, I was only expecting the worst. But, in the end it was a relatively pain free experience to deal with. Yes, I did have to pay out of pocket to send it in to Torrance, but the camera was under warranty and it came back working just fine about 10 days later, no charges. I can see when two-thousand dollar lenses get sent in, it might be more complicated than a higher-end point and shoot. Nonetheless, I had no problems with the repair and service.

Posted by Zorro


Great Tech support company. I wanted to know if I can charge my coolpix AW 110 through my Lap-top. The answer is YES! Yes! thank you Nikon.

Posted by Erik


Breakdown Coolpix S31.
Lost my invoice, purchased in South America, warranty normally not in Europe....

Nikon did replace S31 anyway....

GREAT SERVICE !!

Posted by Joe


Thank you guys so much for your prompt service on replacing my scope caps, free of charge, for my monarch scope. I have several nikon articles, rifle scopes thru cameras and love them all. My camera took quiet a beating in Viet Nam, in stride, and kept on working. I love your gear and will always purchase them.

Sincerely,
Joe Wilkerson

Posted by Sofia


I called on a Thursday morning. A customer service rep answered the phone right away. No wait. Didn't have to press a lot of numbers before being connected to a live person.
Customer service rep was knowledgably and friendly.
Over all good service!

Posted by Anonymous


I wrote a review and comment yesterday 6/3/13 regarding Nikon camera warranty problems and customer service. By coincidence when I returned to the office from a trip yesterday, the camera was indeed returned and finally repaired despite all their internal communication problems and the significant delay. Their problem is poor communication and lack of timely feedback, but the overall comments yesterday are not actually relevant now since Nikon did in fact finally honor their repair warranty. Thus, please delete and remove my comments posted June 3, 2013. Please confirm same by reply email. Thank you.

Posted by Malangbaba


Took my Nikon D300S for checkup and a missing Battery-grip cover. Nikon provided the cover free of charge. Checked the camera, found everything in order. Camera was returned after five days with no charge.

Posted by Fernackerpan


My Nikon D700 shutter unit developed problems almost a year ago and was sent back to Nikon UK for repair via the retailer. Unfortunately the camera was out of warranty and cost me £670.OO to get it repaired. They did carry out some other work within this cost, including a clean.

In August this year the shutter started playing up again, and gradually deteriorated to the point where it became unusable.

I decided to bypass the retailer and contact Nikon UK direct via a form on their website. I was amazed at how quick they responded by email and to date I have received nothing but politeness and useful guidance. Regrettably, the shutter replacement carried out in January 2012 is out of repair warranty, but I was advised to send the camera in for investigation and that I could do this for free by completing a form on their website.

The camera was posted to them on Wednesday via Parcelforce, and today I have received emails from them to inform me that the camera has arrived and providing me with information on how to track what is happening regarding the repair.

At this point in time (2 Nov 2012)I cannot fault Nikon on their communication. It remains to be seen what happens from hereon yet it felt important to give them a thumbs up so far (especially to Lauren who has responded to all my emails at lightning speed).

Posted by Anonymous


I'm going to break the chain! This story has a HAPPY ENDING. I had trouble with a Coolpix 8100 and called Nikon. The tech had me try several things and then decided the camera should be sent in for repair so I shipped it off. It was received July 3 and there it sat. Whenever I checked, it was waiting for parts. I had an important vacation coming up and got nervous and called Nikon. They were courteous but told me that it was on hold for parts. Finally, within days of having to leave, I made several more calls and finally asked to talk to a supervisor. Edgar listened to my plea for help and said he'd do what he could to resolve the issue. I was delighted that a camera was shipped to me UPS Overnight and I received it the next day. Tomorrow I leave on vacation. Perfect timing. Thank you, Edgar, for making this possible.

Posted by LTL


Everytime I have called Nikkon for information, I have received a rapid and correct reply. I think their support team of the DSL series is sensational. I would buy the cameras for the technical service intelligence as much as the quality of the product

Posted by Connie


Thank you Erik (born in Conneticut) at Nikon in Dominican Repulic. You think outside the box - you helped me even though it had nothing to do with my wonderful Nikon CoolPix 500 (2). I appreciate you and your company. TY TY TY
Connie Buchal from Minnesota!

Posted by woodard6


I usually don't post comments, but figured I would give Nikon the recognition it deserves for this one. I was taking pictures with my D3100 DSLR and after reviewing the picture there were spaces on it that were flashing like a shadow. I very quickly explained just that and the customer service rep, Jose, told me what to do and it took care of my issue. So grateful for his expertise. Thanks Nikon! It was the highlight setting that had been changed.

Posted by Tanner


I have had Nikon Monarch Bionculars for 14 years. Whenever I have sent them back for repairs they have gone above and beyond and either repaired or replaced them with a comparable product at no charge to me. I would highly recommend this product as customer service is excellent. Tanner Griggs

Posted by Anonymous


I was given a Nikon 5100 as a birthday gift. In reviewing the manual, I came across instructions that were not clear. I called Nikon support. Customer service responded at the first ring. The representative was pleasant, informative and patient. My issue was resolved within minutes. Nikon, thank you!!!

Posted by superma2


I just bought the Nikon p500 Dec 2011 and March 2012 the mode selector dial malfunctioned. I sent it into Nikon for service and was very impressed on how fast they turned it around (I requested it back quickly as I needed it back for a trip in a couple weeks.) However the dial was still not working. Upset and reluctant, I sent it back in (overnighted at my expense to expedite each time.) To my surprise, another quick turn around and it was a brand new camera. No questions. I was more than satisfied with the final resolution and outcome!

Posted by Happy Customer


I can't believe the negative comments. I called for repair and was told they will pay for shipping both ways by one person and was kept to that...then wrote letter saying what is wrong with my camera, also said the I know you are a profitable, reputable company and that I know you will do everything you can to fix my camera under warrenty or I will have to buy a Kodak because they are cheaper. In 2wks. the camera was at my front door fix with no charge and no shipping charges. Cool! Thanks Nikon Coolpix! It pays to sweet talk. Happy customer.

Posted by Anonymous


Recently purchased a D7000. Had taken approx. 750 JPEGs, a number of which I had editted using the in-camera "Retouch Menu". When trying to view images after taking my latest pics, I found that at least half of the pictures could not be accessed. Recovery software was able to get most of them back, which were subsequently saved to a CD. However, contacted Customer Service to find out what was causing the problem. Was able to connect with customer service right away and spoke to Manny in the Dom. Republic who was very helpful - suggesting several things which could be causing the problem. Was very happy with the customer service.

Posted by jonathan davis


excellant service, received!

Posted by carolenic62


My Nikon camera pictures came back just terrible! I thought it was the store developer's fault. When I discovered it was my camera I called Nikon support help and was very pleased by my technician's advise. Not only were we on the phone for what seemed like an hour, the camera is now in perfect working order!! Thank you Gustavo, G. I hope you get a raise!!!!
Carole Nichols
Alabama

Posted by Bob Nelson


On 4 Jan, 2011,I sent my 14 month old Nikon D-90 to Nikon for repair.Camera was rec'd at Nikon on 6 Jan. Serv Ord #5469543. On 14 Jan I was notified the repair estimate was $200.04.After talking to Customer Service,ie John, Joel, Jay,I was notified by Nikon that the repair would be handled under "Good Will" at no charge to me.I had informed Customer Service the camera had minimal use since I owned it and I requested that the repair be covered under warranty,which Nikon graciously did for me.Thank You for your understanding of my situation. Cudos to Nikon customer Service

Posted by Anonymous


Very helpful rep. I had two questions and he answered them in a couple of minutes. Thanks!

Posted by racingphotog


After 2 years of solid use of my D80 with a 80-300mm lens, I switched to a 70-200mm Nikkor lens I had bought with the camera and never put into service. From the outset, it was clearly mis-focusing and was hopelessly "soft" when manually focused. I contacted the Nikon Repair facility in El Segundo and was told that my 5-year warranty (which I had sent in at purchase) would cover any repairs. After the first repair, the problem was better, but still not right. They asked me to send the D80 body with the lens, at their expense, and took another whack at it, cleaning and adjusting the D80 at the same time for no charge. Again, better but not right. When I sent in the lens a third time, they conceded that the problem was too elusive for them to continue trying to fix, and they sent me a brand-new, updated (VRII) lens to replace it. I have been a Nikon user for more than 35 years, and now will be one for the rest of my career as a professional photographer. They were reachable by phone, completely approachable and sympathetic when contacted by email, and professional. My tip: Use their website first, and keep records of names, dates, and emails.

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