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Original Comment I received my replacement BB in the mail and immediately returned my BB with the manufactures defect via FEDEX (Verizon's return envelope). That was in November 2009! It's now January 2010 and Verizon said they never received it and FEDEX has no record of receiving the BB at the pickup loation. Verizon is charging me $419.00 for the Broken Curve! I have been a Verizon customer for 5 years paying a premium of $170.00plus each month and now they can KISS MY A**! They won't ever get another penny from me...

And their wait times the last week have been over 30 minutes and you still don't get a customer rep on teh phone...wtf? DITCH VERIZON!
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