| Original Comment |
WOW! I'm not alone. I have been a loyal Quicken user since ~1996--until last week.
Quicken 2007 worked well, then I upgraded to Quicken 2010... The program will not back up onto a CD-RW more than once so I would need to use a new CD each time. The tech support people in India had no clue what I was talking about. They could only follow their "script" and even after demanding to speak with a manager (on the 3rd contact with them), he told me it must be my CD drive that has the problem (even though 2007 works fine.) I have returned the program to the store (I am not about to mail the disk back and 'hope' I will ever see my $ again) and will not buy another Intuit program until they improve their customer service. Oh, they even told me they removed the "feedback" link from their website so you can't even let anyone know how frustrated you are. I plan to write the CEO. Does anyone have a mailing address for them??? |