| Original Comment |
I am writing with regards to misguided information provided to me through 2 of the AT&T customer care representatives. I was given the misguiding information regarding the unlimited data plan on my account. I was told that I could use the messenger service if i take the unlimited data plan, I was not told that i had to take a $30 unlimited messaging plan with it too. This was too very misguiding, and because of this wrong information, I have received a bill balance of $751.
It is not at all affordable for me, as I am just a student. And it is not at all expected from the AT&T customer care service representatives to misguide customers. I want you to look into this matter as soon as possible, and also to make my bill balance $112 which I pay monthly. I do not think it is fair for me to pay $751 just because your employees misguided me. I do not think I am responsible for this.
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