| Original Comment |
I called early (before 9am,) took this advice, and got to a representative in just a few minutes. My computer is 5-6 years old (no warranty), and the first rep in Tech Support said he would transfer me to someone who can help me with the problem. The first and second rep both listened to the problem first and repeated it back to me (good listening & customer service skills) before even asking for my information. The second rep proceeded to ask questions, guide me through checking my laptop, and finally took over remotely to help. Thanks for the tip. |