| Original Comment |
Dear United.
Thank you. Thank you for after flying the past 30 years with over 90% of my flights on your airline, you finally managed to lose my luggage.
Thank you to the check-in agent at Manchester NH who thought it was more important to empty the trash bins than to put the luggage tags he was holding in his hands at the same time on the actual luggage, eventually putting them on the wrong bags.
Thank you to the woman at the lost baggage desk at DIA who thought it was proper customer service to engage in a personal comversation with a coworker that was passing by rather than try to solve my issue.
Thank you to this same woman who said that my bag is sitting in Chicago and would be delivered to my house yet its still not here.
Thank you for pushing me into automated systems that provide no information other than 'we have not been able to locate your lost bag'. Gee, then why did this DIA woman say she found it to be sitting in Chicago?
Thank you for finally pushing me to do something I have avoided at all costs these past deacades...book a flight on SouthWest.
Thank you from a past, current but not-in-the-future Premiere Exec level United passenger. |