| Original Comment |
4 months after purchasing a very expensive 885T, Garmin and Microsoft decided to terminate Microsoft Direct services at the end of December, 2010. This service (and voice activation) were the two major reasons that I purchased an 885T. Trying to contact support and asking either for a refund or a replacement unit that would do what the 885T was advertised to do (but won't after 12/31/10) was an exercise in futility, leading to an offical complaint to the Attorney General in CT and to the BBB. Garmin's response was: "Thank you for your follow-up email. I have shared your concerns with our Legal Department. Someone will get back to you regarding your concerns in the near future." I'm still waiting. |