AT&T Wireless vs Verizon Wireless

Customer Service Comparisons

Best Customer Service Rating

Verizon Wireless has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Verizon Wireless44.392,502
AT&T Wireless44.361,403

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Verizon Wireless has had 2,502 total customer service ratings of which 335 have been positive and 2,167 have been negative. This has resulted in an overall classification of Disappointing.
  • AT&T Wireless has had 1,403 total customer service ratings of which 193 have been positive and 1,210 have been negative. This has resulted in an overall classification of Disappointing.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: