Air New Zealand vs Air Canada
Customer Service Comparisons
Best Customer Service Rating
Air New Zealand has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Air New Zealand | 44.78 | 55 |  | | |  |  |
| Air Canada | 29.53 | 353 |  | | |  | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Air New Zealand has had 55 total customer service ratings of which 10 have been positive and 45 have been negative. This has resulted in an overall classification of Disappointing.
- Air Canada has had 353 total customer service ratings of which 28 have been positive and 325 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
