Air New Zealand vs Virgin Atlantic

Customer Service Comparisons

Best Customer Service Rating

Virgin Atlantic has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Virgin Atlantic49.9855
Air New Zealand44.7855

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Virgin Atlantic has had 55 total customer service ratings of which 10 have been positive and 45 have been negative. This has resulted in an overall classification of Disappointing.
  • Air New Zealand has had 55 total customer service ratings of which 10 have been positive and 45 have been negative. This has resulted in an overall classification of Disappointing.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: