Airtran vs Southwest Airlines
Customer Service Comparisons
Best Customer Service Rating
Airtran has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Airtran | 66.23 | 29 |  | |  |  |  |
| Southwest Airlines | 65.98 | 505 |  | |  | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Airtran has had 29 total customer service ratings of which 9 have been positive and 20 have been negative. This has resulted in an overall classification of Disappointing.
- Southwest Airlines has had 505 total customer service ratings of which 112 have been positive and 393 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
