America Online vs Microsoft
Customer Service Comparisons
Best Customer Service Rating
Microsoft has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Microsoft | 31.92 | 818 |  |  |  |  | |
| America Online | 23.43 | 472 | | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Microsoft has had 818 total customer service ratings of which 55 have been positive and 763 have been negative. This has resulted in an overall classification of Disappointing.
- America Online has had 472 total customer service ratings of which 19 have been positive and 453 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
