CVS vs Walgreens
Customer Service Comparisons
Best Customer Service Rating
CVS has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| CVS | 53.83 | 1,017 |  |  | |  |  |
| Walgreens | 44.63 | 676 |  | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- CVS has had 1,017 total customer service ratings of which 161 have been positive and 856 have been negative. This has resulted in an overall classification of Disappointing.
- Walgreens has had 676 total customer service ratings of which 84 have been positive and 592 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
