Citizens Bank vs Chase
Customer Service Comparisons
Best Customer Service Rating
Chase has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Chase | 32.38 | 379 |  |  |  | | |
| Citizens Bank | 29.64 | 151 | | | |  | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Chase has had 379 total customer service ratings of which 31 have been positive and 348 have been negative. This has resulted in an overall classification of Disappointing.
- Citizens Bank has had 151 total customer service ratings of which 7 have been positive and 144 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
