Days Inn vs Holiday Inn
Customer Service Comparisons
Best Customer Service Rating
Holiday Inn has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Holiday Inn | 40.51 | 486 |  |  |  |  | |
| Days Inn | 25.82 | 1,270 |  | |  | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Holiday Inn has had 486 total customer service ratings of which 54 have been positive and 432 have been negative. This has resulted in an overall classification of Disappointing.
- Days Inn has had 1,270 total customer service ratings of which 46 have been positive and 1,224 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
