Delta Airlines vs Spirit Airlines

Customer Service Comparisons

Best Customer Service Rating

Delta Airlines has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Delta Airlines54.571,329
Spirit Airlines21.291,670

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Delta Airlines has had 1,329 total customer service ratings of which 276 have been positive and 1,053 have been negative. This has resulted in an overall classification of Disappointing.
  • Spirit Airlines has had 1,670 total customer service ratings of which 55 have been positive and 1,615 have been negative. This has resulted in an overall classification of Terrible.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: