Federal Express vs US Postal Service

Customer Service Comparisons

Best Customer Service Rating

Federal Express has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Federal Express35.68401
US Postal Service33.20866

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Federal Express has had 401 total customer service ratings of which 30 have been positive and 371 have been negative. This has resulted in an overall classification of Disappointing.
  • US Postal Service has had 866 total customer service ratings of which 71 have been positive and 795 have been negative. This has resulted in an overall classification of Disappointing.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: