Fifth Third Bank vs SunTrust
Customer Service Comparisons
Best Customer Service Rating
Fifth Third Bank has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Fifth Third Bank | 28.05 | 222 |  |  | |  |  |
| SunTrust | 27.60 | 271 | | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Fifth Third Bank has had 222 total customer service ratings of which 9 have been positive and 213 have been negative. This has resulted in an overall classification of Terrible.
- SunTrust has had 271 total customer service ratings of which 13 have been positive and 258 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
