Fifth Third Bank vs Wells Fargo

Customer Service Comparisons

Best Customer Service Rating

Fifth Third Bank has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Fifth Third Bank28.05222
Wells Fargo23.491,424

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Fifth Third Bank has had 222 total customer service ratings of which 9 have been positive and 213 have been negative. This has resulted in an overall classification of Terrible.
  • Wells Fargo has had 1,424 total customer service ratings of which 44 have been positive and 1,380 have been negative. This has resulted in an overall classification of Terrible.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: