Google vs Roku
Customer Service Comparisons
Best Customer Service Rating
Roku has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Roku | 35.83 | 452 |  |  |  |  |  |
| Google | 22.31 | 1,312 |  | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Roku has had 452 total customer service ratings of which 39 have been positive and 413 have been negative. This has resulted in an overall classification of Disappointing.
- Google has had 1,312 total customer service ratings of which 25 have been positive and 1,287 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
