JP Morgan Chase vs Merrill Lynch

Customer Service Comparisons

Best Customer Service Rating

JP Morgan Chase has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
JP Morgan Chase27.38328
Merrill Lynch26.40100

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • JP Morgan Chase has had 328 total customer service ratings of which 17 have been positive and 311 have been negative. This has resulted in an overall classification of Terrible.
  • Merrill Lynch has had 100 total customer service ratings of which 4 have been positive and 96 have been negative. This has resulted in an overall classification of Terrible.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: