KLM vs Lufthansa
Customer Service Comparisons
Best Customer Service Rating
Lufthansa has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Lufthansa | 37.53 | 105 |  |  |  | |  |
| KLM | 33.35 | 129 | | | |  | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Lufthansa has had 105 total customer service ratings of which 14 have been positive and 91 have been negative. This has resulted in an overall classification of Disappointing.
- KLM has had 129 total customer service ratings of which 10 have been positive and 119 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
