Kaiser Permanente vs Aetna
Customer Service Comparisons
Best Customer Service Rating
Kaiser Permanente has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Kaiser Permanente | 38.16 | 275 |  |  | |  |  |
| Aetna | 22.10 | 477 |  | |  | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Kaiser Permanente has had 275 total customer service ratings of which 23 have been positive and 252 have been negative. This has resulted in an overall classification of Disappointing.
- Aetna has had 477 total customer service ratings of which 10 have been positive and 467 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
