LA Fitness vs Planet Fitness
Customer Service Comparisons
Best Customer Service Rating
Planet Fitness has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Planet Fitness | 28.38 | 1,047 |  |  |  |  | |
| LA Fitness | 24.89 | 972 | | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Planet Fitness has had 1,047 total customer service ratings of which 48 have been positive and 999 have been negative. This has resulted in an overall classification of Terrible.
- LA Fitness has had 972 total customer service ratings of which 30 have been positive and 942 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
