LL Bean vs REI
Customer Service Comparisons
Best Customer Service Rating
LL Bean has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| LL Bean | 92.21 | 98 |  |  |  |  |  |
| REI | 80.40 | 24 | | |  | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- LL Bean has had 98 total customer service ratings of which 30 have been positive and 68 have been negative. This has resulted in an overall classification of Acceptable.
- REI has had 24 total customer service ratings of which 6 have been positive and 18 have been negative. This has resulted in an overall classification of Acceptable.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
