Lufthansa vs Southwest Airlines
Customer Service Comparisons
Best Customer Service Rating
Southwest Airlines has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | |||||
|---|---|---|---|---|---|---|---|
| Southwest Airlines | 69.45 | 367 |  | |  |  |  |
| Lufthansa | 40.49 | 69 |  |  |  | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Southwest Airlines has had 367 total customer service ratings of which 89 have been positive and 278 have been negative. This has resulted in an overall classification of Disappointing.
- Lufthansa has had 69 total customer service ratings of which 10 have been positive and 59 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
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| The Best... |
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The Top 15 companies according to our ratings: View all companies >>
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| ...and The Worst |
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The Bottom 15 companies according to our ratings: View all companies >>
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