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Lufthansa vs Southwest Airlines

Customer Service Comparisons

Best Customer Service Rating


Southwest Airlines has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings


Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Southwest Airlines69.77398
Lufthansa40.6080

Ratings Breakdown


The rankings listed in the table above were calculated from the following ratings:
  • Southwest Airlines has had 398 total customer service ratings of which 97 have been positive and 301 have been negative. This has resulted in an overall classification of Disappointing.
  • Lufthansa has had 80 total customer service ratings of which 12 have been positive and 68 have been negative. This has resulted in an overall classification of Disappointing.

Performance Over Time


The following chart demonstrates the overall customer service rating for the selected companies over time:

  Awards  

We are proud to recognize the companies providing the best customer service each year within their industry.

  The Best...  
The Top 15 companies according to our ratings:
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  ...and The Worst  
The Bottom 15 companies according to our ratings:
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