NetFlix vs Redbox
Customer Service Comparisons
Best Customer Service Rating
NetFlix has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| NetFlix | 69.84 | 966 |  |  | |  | |
| Redbox | 43.14 | 427 |  |  | | |  |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- NetFlix has had 966 total customer service ratings of which 211 have been positive and 755 have been negative. This has resulted in an overall classification of Disappointing.
- Redbox has had 427 total customer service ratings of which 51 have been positive and 376 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
