Nintendo vs Sony
Customer Service Comparisons
Best Customer Service Rating
Nintendo has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Nintendo | 116.39 | 124 |  | |  |  | |
| Sony | 27.43 | 1,536 |  |  | |  |  |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Nintendo has had 124 total customer service ratings of which 61 have been positive and 63 have been negative. This has resulted in an overall classification of Acceptable.
- Sony has had 1,536 total customer service ratings of which 65 have been positive and 1,471 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
